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  • FIRST POST
    • MSE Nick
    • By MSE Nick 21st Aug 15, 5:58 PM
    • 255Posts
    • 78Thanks
    MSE Nick
    Our new Sky Haggling guide - please share your feedback
    • #1
    • 21st Aug 15, 5:58 PM
    Our new Sky Haggling guide - please share your feedback 21st Aug 15 at 5:58 PM


    Hi all, we have new Sky Haggling guide, and we'd love to hear your feedback.

    Just click reply below to share any info. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

    Thanks for your help,

    MSE Nick
    Last edited by MSE Sally; 25-08-2015 at 3:36 PM.
Page 70
    • Colin_Maybe
    • By Colin_Maybe 28th Nov 17, 12:35 PM
    • 1,381 Posts
    • 589 Thanks
    Colin_Maybe
    Well I got it wrong! Couldn't get through to sky last night so took up the BT broadband/calls black friday deal before I lost it, figuring I had 14 days to change my mind.

    Now that Sky have received notice from BT that the line will be taken over - for mid January - they are no longer able to cut any more deals.

    I thought going through with the cancellation was the right thing to do!!
    Originally posted by rivergold
    That's not true at all as plenty of people have done it this way and then just cancelled the new deal in the cooling off period after getting a much improved offer.
    • spikescot2005
    • By spikescot2005 28th Nov 17, 12:36 PM
    • 341 Posts
    • 51 Thanks
    spikescot2005
    I have been off for less than a week and just managed to get 60% off full package taking it to £32.60 a month on an 18 month rolling contract plus £25 credit
    Was happy with that
    Now onto the sky vip app and order the free sky q for me and that will do nicely
    Originally posted by spreadtrader
    Where do you get the free Sky Q upgrade?
    • Colin_Maybe
    • By Colin_Maybe 28th Nov 17, 12:41 PM
    • 1,381 Posts
    • 589 Thanks
    Colin_Maybe
    Where do you get the free Sky Q upgrade?
    Originally posted by spikescot2005
    You need to be a 15+ year customer, it will tell you in the Sky app on Android or iOS if you're eligible.
    • spreadtrader
    • By spreadtrader 28th Nov 17, 9:39 PM
    • 89 Posts
    • 20 Thanks
    spreadtrader
    Got the sky q booked but the earliest they can give me is 7 weeks away 😡😡

    Not happy that if I sign as a new customer I can get an install in less than 10 days

    So much for priority deals on VIPs membership looks like they are prioritising new customers and this was confirmed by the sky rep I spoke to.

    Might give my 31 days notice again or an email to the ceo
    [
    • Colin_Maybe
    • By Colin_Maybe 29th Nov 17, 9:28 AM
    • 1,381 Posts
    • 589 Thanks
    Colin_Maybe
    Got the sky q booked but the earliest they can give me is 7 weeks away 😡😡

    Not happy that if I sign as a new customer I can get an install in less than 10 days

    So much for priority deals on VIPs membership looks like they are prioritising new customers and this was confirmed by the sky rep I spoke to.

    Might give my 31 days notice again or an email to the ceo
    Originally posted by spreadtrader
    I'd go for the email first and foremost as they'd have more clout to move it forward.
    • spreadtrader
    • By spreadtrader 29th Nov 17, 8:31 PM
    • 89 Posts
    • 20 Thanks
    spreadtrader
    email worked a treat
    installation booked for this friday

    Got to admit i was very close to leaving permanently but have now got a deal which i am happy with. might not be the best but it suits me and have to say if you go through the right channels the customer service has been superb
    [
    • cheekyreddevil
    • By cheekyreddevil 29th Nov 17, 8:47 PM
    • 52 Posts
    • 12 Thanks
    cheekyreddevil
    Has anyone had a problem with there Sky account??..
    I am on a deal with Sky where I pay £35 a month for tv, have all channels apart from movies..
    This month Sky tried to take £79 from my account, but my bank stopped it.
    I phoned Sky and was told it was because they had upped there prices, then due to a price structure my deal had changed..
    I told him no way can they do that without letting me know, he said I was correct and would put a complaint in gave me a ref number and told to phone back today to check it had been sorted...


    When I phoned back today, I checked my account online only to find that this month was still showing at £79 plus £7.50 late payment charge. Next month I have to pay £71 and this is with a £24 credit, but January and onwards my bill has gone back to £35....


    I phoned back but got no-where as the guy said I had upgraded to all the sports channels!!!!, but I already have these..


    The upshot is tomorrow Sky will take £79 from my account, but in order to stop this the guy from Sky has told me to cancel my direct debit and in 5 days phone Sky back so they can reinstate my direct debit so December I will pay £61..
    This is November payment of £35 and December payment of £35 with a credit of £11 for the hassle I have had!!!!...


    My head is done in with all this!!!.. Anyone else had this hassle from them....
    • Boohoo
    • By Boohoo 29th Nov 17, 9:08 PM
    • 515 Posts
    • 42 Thanks
    Boohoo
    Has anyone had a problem with there Sky account??..
    I am on a deal with Sky where I pay £35 a month for tv, have all channels apart from movies..
    This month Sky tried to take £79 from my account, but my bank stopped it.
    I phoned Sky and was told it was because they had upped there prices, then due to a price structure my deal had changed..
    I told him no way can they do that without letting me know, he said I was correct and would put a complaint in gave me a ref number and told to phone back today to check it had been sorted...


    When I phoned back today, I checked my account online only to find that this month was still showing at £79 plus £7.50 late payment charge. Next month I have to pay £71 and this is with a £24 credit, but January and onwards my bill has gone back to £35....


    I phoned back but got no-where as the guy said I had upgraded to all the sports channels!!!!, but I already have these..


    The upshot is tomorrow Sky will take £79 from my account, but in order to stop this the guy from Sky has told me to cancel my direct debit and in 5 days phone Sky back so they can reinstate my direct debit so December I will pay £61..
    This is November payment of £35 and December payment of £35 with a credit of £11 for the hassle I have had!!!!...


    My head is done in with all this!!!.. Anyone else had this hassle from them....
    Originally posted by cheekyreddevil

    This is the same issue i had with Sky about the "new sports complete pack" in August.
    I had a 60% discount that had 3 and a bit months to run when i noticed a massive hike in DD. I called and they said i had upgraded to the new pack and my discounts had stopped.
    I was already on the sports pack with cinema and variety.
    They still took £120 that month as Sky cant stop/change DD but i will get a reduction next month. I did not and there was no discount as what i had before so more calls and still not sorted out.
    In the end an email to the CEO and i was refunded what they overcharged and i left 5 weeks ago.
    There was lots of people on here and Sky's own community website having the same issues but not a sorry from Sky and they still kept taking the money untill people complained.
    Watch your bills and keep calling emailling them to get it sorted.
    • cheekyreddevil
    • By cheekyreddevil 29th Nov 17, 9:41 PM
    • 52 Posts
    • 12 Thanks
    cheekyreddevil
    This is the same issue i had with Sky about the "new sports complete pack" in August.
    I had a 60% discount that had 3 and a bit months to run when i noticed a massive hike in DD. I called and they said i had upgraded to the new pack and my discounts had stopped.
    I was already on the sports pack with cinema and variety.
    They still took £120 that month as Sky cant stop/change DD but i will get a reduction next month. I did not and there was no discount as what i had before so more calls and still not sorted out.
    In the end an email to the CEO and i was refunded what they overcharged and i left 5 weeks ago.
    There was lots of people on here and Sky's own community website having the same issues but not a sorry from Sky and they still kept taking the money untill people complained.
    Watch your bills and keep calling emailling them to get it sorted.
    Originally posted by Boohoo


    Thanks for that, will now keep my eye on this...
    • uF0n
    • By uF0n 30th Nov 17, 1:20 AM
    • 6 Posts
    • 1 Thanks
    uF0n
    I have been off for less than a week and just managed to get 60% off full package taking it to £32.60 a month on an 18 month rolling contract plus £25 credit
    Was happy with that
    Now onto the sky vip app and order the free sky q for me and that will do nicely
    Originally posted by spreadtrader
    When you say full package, is that all TV, broadband and phone for £32.60 a month?
    • brewerdave
    • By brewerdave 30th Nov 17, 10:29 AM
    • 4,593 Posts
    • 1,908 Thanks
    brewerdave
    Thanks for that, will now keep my eye on this...
    Originally posted by cheekyreddevil
    Took me multiple phone calls and chats to sort my Sports pack issues- finally got it resolved by emailing the CEO of Sky - Exec. Complaints phoned me the following day!
    HOWEVER, they couldn't reverse the incorrect charges - just kept giving me credits until I was "ahead of the game".
    As a result the bills for October and November are a complete mess of unmatched debits and credits,which nobody will ever be able to unravel!!
    • Boohoo
    • By Boohoo 30th Nov 17, 11:56 AM
    • 515 Posts
    • 42 Thanks
    Boohoo
    Took me multiple phone calls and chats to sort my Sports pack issues- finally got it resolved by emailing the CEO of Sky - Exec. Complaints phoned me the following day!
    HOWEVER, they couldn't reverse the incorrect charges - just kept giving me credits until I was "ahead of the game".
    As a result the bills for October and November are a complete mess of unmatched debits and credits,which nobody will ever be able to unravel!!
    Originally posted by brewerdave
    That's the same as what happened to me.
    I had loads of credits applied and the deducted on the same invocie/statement for 2 months and still don't know if there were correct.
    The Person who called from CEO complaints didn't understand why i had sent the complaint as "it will work out ok in the end" and eve she couldn't work out if i had uderpaid or overpaid. She even had the cheek to ask why i had added the sports complete pack.
    After that i lost the will to carry on.
    There must be 100's of customers who have had these issues.
    On a side note has anybody had any offers through the post as i have not had anything but a call 7/8 days ago.
    • spreadtrader
    • By spreadtrader 30th Nov 17, 9:38 PM
    • 89 Posts
    • 20 Thanks
    spreadtrader
    When you say full package, is that all TV, broadband and phone for £32.60 a month?
    Originally posted by uF0n
    I wish

    It is all box sets all movies all sports plus hd

    Fibre for me is £10 unlimited plus £18.99 line rental

    Plus the free 2tb sky q and 1 multi room with free install
    [
    • teddysmum
    • By teddysmum 30th Nov 17, 9:45 PM
    • 8,620 Posts
    • 5,096 Thanks
    teddysmum
    Ours went off nearly two weeks ago and in the cancellation period I had a personalised leaflet offering the 50% off that I'd refused (Online and on tv showing 30%).


    Since switch off nothing and there hasn't been a call because our phone retains details of times of calls and number,if provided.


    The 'left in last 12 months' button is back online but it has the usual message saying they can't offer a deal online, so call, but I won't be doing so as the only thing I missed (just once) was the ability to pause and run back on a scene (something the Humax , still stored away, will fix).


    I have the impression that more people are staying away after switch off ,nowadays, too, but with rising prices elsewhere, there is a limit to what customers will pay for what is just a luxury.
    • Mchambers
    • By Mchambers 30th Nov 17, 10:14 PM
    • 499 Posts
    • 154 Thanks
    Mchambers
    Ours went off nearly two weeks ago and in the cancellation period I had a personalised leaflet offering the 50% off that I'd refused (Online and on tv showing 30%).


    Since switch off nothing and there hasn't been a call because our phone retains details of times of calls and number,if provided.


    The 'left in last 12 months' button is back online but it has the usual message saying they can't offer a deal online, so call, but I won't be doing so as the only thing I missed (just once) was the ability to pause and run back on a scene (something the Humax , still stored away, will fix).


    I have the impression that more people are staying away after switch off ,nowadays, too, but with rising prices elsewhere, there is a limit to what customers will pay for what is just a luxury.
    Originally posted by teddysmum
    You must have upset them. I got 50% off TV during August. Mind you didn't you suggest that people don;t take out rolling contracts so not that surprised you couldn't get a deal.

    Hope you enjoy your Humax !! I am enjoying Sky Sports,
    • shaggy
    • By shaggy 1st Dec 17, 11:54 AM
    • 887 Posts
    • 168 Thanks
    shaggy

    I have the impression that more people are staying away after switch off ,nowadays, too, but with rising prices elsewhere, there is a limit to what customers will pay for what is just a luxury.
    Originally posted by teddysmum
    people also have more choice like BT TV and Netflix etc.

    Im just biding my time and when my offer runs out, I'm off to Netflix
    if Sky dont give me a good deal
    • teddysmum
    • By teddysmum 1st Dec 17, 7:05 PM
    • 8,620 Posts
    • 5,096 Thanks
    teddysmum
    You must have upset them. I got 50% off TV during August. Mind you didn't you suggest that people don;t take out rolling contracts so not that surprised you couldn't get a deal.

    Hope you enjoy your Humax !! I am enjoying Sky Sports,
    Originally posted by Mchambers
    I did get 50% from retentions and via a personalised leaflet, but I refused as they didn't compare with my about to end 75% off with £100 credit.


    You'd have to pay me to watch sports.
    • Mchambers
    • By Mchambers 1st Dec 17, 7:31 PM
    • 499 Posts
    • 154 Thanks
    Mchambers
    I did get 50% from retentions and via a personalised leaflet, but I refused as they didn't compare with my about to end 75% off with £100 credit.


    You'd have to pay me to watch sports.
    Originally posted by teddysmum
    That's life !
    • Liberty1577
    • By Liberty1577 5th Dec 17, 9:17 PM
    • 73 Posts
    • 38 Thanks
    Liberty1577
    Ok so after putting in my notice last month I had multiple daily phone calls from sky which I ignored. Today my TV went off. I went on live chat this evening and was initially offered 50% off. after turning this down and quoting a few figures I was offered 60% off with a £25 credit. I pushed really hard for better, asked them to continue my 75% discount from last year or to increase the amount of credit, but he was adamant he couldn't offer more. In total £30.20 for box sets sports (not HD) and cinema. In the end I accepted but dropped sports (as its not rugby season, might add it again next year) So £22.40 for box sets and cinema.

    The offer is for 12 months, he said it's suppose to be an 18 month contract but dropped it to 12 months without me asking. I tried for a rolling contract as that's what I've had previous years, but he said he couldn't do it. Even said I'd leave it and he was willing to let me walk away. In the end it wasn't a deal breaker for me as I probably wouldn't leave anyway without a discount.

    He didn't even mention the one off £10 admin fee but I later noticed it had been charged on my account but a credit of £10 had been added.

    So looks like 60% and £25 credit really is the best offer at the moment.
    • yymoney
    • By yymoney 5th Dec 17, 9:38 PM
    • 63 Posts
    • 0 Thanks
    yymoney
    Does anyone have the email for the CEO or anyone who will listen to me at SKY I have been grossly overcharged and am getting the run around.

    I have emailed the following but no response

    jeremy.darroch@bskyb.com
    estenquiries@bskyb.com
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