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  • FIRST POST
    • MSE Nick
    • By MSE Nick 21st Aug 15, 5:58 PM
    • 255Posts
    • 78Thanks
    MSE Nick
    Our new Sky Haggling guide - please share your feedback
    • #1
    • 21st Aug 15, 5:58 PM
    Our new Sky Haggling guide - please share your feedback 21st Aug 15 at 5:58 PM


    Hi all, we have new Sky Haggling guide, and we'd love to hear your feedback.

    Just click reply below to share any info. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

    Thanks for your help,

    MSE Nick
    Last edited by MSE Sally; 25-08-2015 at 3:36 PM.
Page 56
    • brewerdave
    • By brewerdave 16th Jul 17, 3:10 PM
    • 4,593 Posts
    • 1,908 Thanks
    brewerdave
    Sky Q discounts, good to know.
    Originally posted by Colin_Maybe
    ...and quite surprising - they must be REALLY worried about churn!!
    • 50Twuncle
    • By 50Twuncle 16th Jul 17, 3:23 PM
    • 7,891 Posts
    • 1,834 Thanks
    50Twuncle
    Appalling dscount offered
    I have been a Sky customer for 16 years and have a Variety + HD package at £44 per month
    I asked for a good discount - or I would convert to freeview
    I was offered a £4.80 per month discount - with, wait for it - a £10 one off charge for "re-contracting"
    What would you do ?
    • saintscouple
    • By saintscouple 16th Jul 17, 3:58 PM
    • 3,844 Posts
    • 2,916 Thanks
    saintscouple
    I have been a Sky customer for 16 years and have a Variety + HD package at £44 per month
    I asked for a good discount - or I would convert to freeview
    I was offered a £4.80 per month discount - with, wait for it - a £10 one off charge for "re-contracting"
    What would you do ?
    Originally posted by 50Twuncle
    You need to cancel, not ask for a discount, just insist that you are giving your 31 day notice.
    Once this applied you will get a minimum 50% discount via the website.
    • 50Twuncle
    • By 50Twuncle 17th Jul 17, 9:16 AM
    • 7,891 Posts
    • 1,834 Thanks
    50Twuncle
    You need to cancel, not ask for a discount, just insist that you are giving your 31 day notice.
    Once this applied you will get a minimum 50% discount via the website.
    Originally posted by saintscouple
    I did this and managed to get 40% discount for 18 months - with the £10 charge for re-contracting - this charge appears to be fixed with no discount - it has appeared "overnight" - anyone else annoyed at this extra charge ?
    • Colin_Maybe
    • By Colin_Maybe 17th Jul 17, 9:58 AM
    • 1,380 Posts
    • 589 Thanks
    Colin_Maybe
    I did this and managed to get 40% discount for 18 months - with the £10 charge for re-contracting - this charge appears to be fixed with no discount - it has appeared "overnight" - anyone else annoyed at this extra charge ?
    Originally posted by 50Twuncle
    A bit late for yourself now but you really should have held out for 60%, especially if agreeing an 18 month contract. Plenty of people have had the £10 'admin fee' waived, it's certainly not 'fixed'.

    Keep your eye out for the inevitable mid contract price rise and renegotiate.
    • 50Twuncle
    • By 50Twuncle 17th Jul 17, 11:25 AM
    • 7,891 Posts
    • 1,834 Thanks
    50Twuncle
    A bit late for yourself now but you really should have held out for 60%, especially if agreeing an 18 month contract. Plenty of people have had the £10 'admin fee' waived, it's certainly not 'fixed'.

    Keep your eye out for the inevitable mid contract price rise and renegotiate.
    Originally posted by Colin_Maybe
    Sky has also changed its T&C - Allowing it to increase its annual charges by 10% or RPI (whichever is greater) annually - this implies that a 10% increase is planned FOR ALL .....
    • o1nk
    • By o1nk 17th Jul 17, 1:21 PM
    • 4 Posts
    • 1 Thanks
    o1nk
    Woes and more woes

    I have always haggled with Sky, to such an extent that I got Sky Q installed about 6 weeks ago .... on a great deal (roughly 60% off)
    When it was installed it would constantly stick on BBC1, turn itself off and download it's own programmes that it 'thinks' I would like.
    Upon updating the firmware, the Sky Q box seems to have settled down a bit better. But it still downloads programmes that I don't agree with.
    Now call me a bit childish, but when you have 3 kids destroying your 30Mb internet from the moment they come home till their head hits the pillow, I don't have any to spare for Sky 'taping' programmes and my kids wreaking havoc in my ears that the internet has slowed alarmingly.

    I find the 18 million menus more confusing (I don't need pictures ... I can read) and if you press the SELECT button unwittingly, it begins to download that program from the start. Cue the kids bursting into the room and big buffer circles where their heads should be.

    Now my main gripe with Sky Q is that it is in stages. I have the 1TB box and when I enquired about the options for 4K, I was told I would need a 2TB box. Kidding, right? No.

    All-in-all, if I am not happy with Sky Q (6 weeks in) what can I do. The bloody thing infuriates me, when Sky HD was so simple to use. And it DID what I told it to do.
    • 50Twuncle
    • By 50Twuncle 17th Jul 17, 1:28 PM
    • 7,891 Posts
    • 1,834 Thanks
    50Twuncle
    Woes and more woes

    I have always haggled with Sky, to such an extent that I got Sky Q installed about 6 weeks ago .... on a great deal (roughly 60% off)
    When it was installed it would constantly stick on BBC1, turn itself off and download it's own programmes that it 'thinks' I would like.
    Upon updating the firmware, the Sky Q box seems to have settled down a bit better. But it still downloads programmes that I don't agree with.
    Now call me a bit childish, but when you have 3 kids destroying your 30Mb internet from the moment they come home till their head hits the pillow, I don't have any to spare for Sky 'taping' programmes and my kids wreaking havoc in my ears that the internet has slowed alarmingly.

    I find the 18 million menus more confusing (I don't need pictures ... I can read) and if you press the SELECT button unwittingly, it begins to download that program from the start. Cue the kids bursting into the room and big buffer circles where their heads should be.

    Now my main gripe with Sky Q is that it is in stages. I have the 1TB box and when I enquired about the options for 4K, I was told I would need a 2TB box. Kidding, right? No.

    All-in-all, if I am not happy with Sky Q (6 weeks in) what can I do. The bloody thing infuriates me, when Sky HD was so simple to use. And it DID what I told it to do.
    Originally posted by o1nk
    I assume that you have reported this fault to Sky ?
    What are they doing about it ?
    • Colin_Maybe
    • By Colin_Maybe 17th Jul 17, 4:15 PM
    • 1,380 Posts
    • 589 Thanks
    Colin_Maybe
    Since our BB is only 15MB you've just put me off Sky Q
    • info addict
    • By info addict 20th Jul 17, 11:16 AM
    • 286 Posts
    • 273 Thanks
    info addict
    Sky Retention Offer
    Currently on a unlimited broadband package deal which ends August 10th. The prices are - free broadband and £7.40 discount on line rental + £8 Anytime Calls = £19.59 per month.

    Rang three times last week telling them I was going to leave due to the impending increase of £10 broadband, £18.99 line rental and £8 call package = £36.99 per month. The best offer I received was free broadband and after a lot of negotiation a £20 credit. I told them this wasn't good enough to keep me and I would switch providers. This I implemented on 18th July.

    Received a text from Sky yesterday saying sorry to loose you and if I wanted any info on charges etc I should call them, which I did. When asked why I was leaving, I told them because of cost (quite happy to stay with Sky). They then offered me a great deal of £10 broadband, free line rental and £8 Anytime Calls = £18.00 per month for a new 12 month contract. I accepted and cancelled my new provider.

    Just goes to show that the best deals are only available after you actually start to leave them and not before.
    • simbaj
    • By simbaj 27th Jul 17, 12:52 PM
    • 1 Posts
    • 0 Thanks
    simbaj
    Spent a long time with a "sky expert" chat advisor just now. I was paying nearly £100 a month for all singing and dancing TV product. Managed to secure exactly the same service for 50% discount + I managed to get two sky Mobile SIM only deals for £5 each (usually £10) - this gives 1gb data and unlimited calls/texts. This will also save me £10 based on the current PAYG deals I am on for EE (with less data/calls/texts).

    So all in all an approx £720 saving over the year (though I did have to pay the £10 chat advisor commission (sorry admin fee)
    • dandy-candy
    • By dandy-candy 27th Jul 17, 4:15 PM
    • 1,727 Posts
    • 8,985 Thanks
    dandy-candy
    Hi I've been offered a discount and want to run it by people here.

    I'm currently paying £68.99 a month :
    Variety tv £32
    Phone line £18.99
    Talk Anytime £8.00
    Broadband unlimited £10

    I want to keep the tv and phone packages the same, but change broadband to fibre. They said they can do it for £45 a month (they will charge me £53 a month then credit £8 back) and it will be an 18 month contract.

    My concern is that I won't get a new sky box and mine is 3 1/2 years old and out of warranty. They said they would give me a new one if it breaks even though the warranty has run out but I don't see that in writing anywhere. Also I keep the current hub as they said that's fine for the higher speed broadband?

    I don't know if this is a good deal or not, any ideas?
    • 50Twuncle
    • By 50Twuncle 27th Jul 17, 4:23 PM
    • 7,891 Posts
    • 1,834 Thanks
    50Twuncle
    Hi I've been offered a discount and want to run it by people here.

    I'm currently paying £68.99 a month :
    Variety tv £32
    Phone line £18.99
    Talk Anytime £8.00
    Broadband unlimited £10

    I want to keep the tv and phone packages the same, but change broadband to fibre. They said they can do it for £45 a month (they will charge me £53 a month then credit £8 back) and it will be an 18 month contract.

    My concern is that I won't get a new sky box and mine is 3 1/2 years old and out of warranty. They said they would give me a new one if it breaks even though the warranty has run out but I don't see that in writing anywhere. Also I keep the current hub as they said that's fine for the higher speed broadband?

    I don't know if this is a good deal or not, any ideas?
    Originally posted by dandy-candy
    You should push them for slightly more - and if you have problems - CANCEL - You can always pull out of the cancellation on-line at the last minute if you change your mind
    Set a limit of say £40 - tell them what you are willing to pay and stick to it
    As for your box - is it a standard HD box or older ?
    Have an "accident" with it - and claim a free (non-Q) replacement - (with associated warranty)
    And ask them why they need to credit a refund to you - and not just reduce the change ..
    • Colin_Maybe
    • By Colin_Maybe 27th Jul 17, 5:35 PM
    • 1,380 Posts
    • 589 Thanks
    Colin_Maybe
    Hi I've been offered a discount and want to run it by people here.

    I'm currently paying £68.99 a month :
    Variety tv £32
    Phone line £18.99
    Talk Anytime £8.00
    Broadband unlimited £10

    I want to keep the tv and phone packages the same, but change broadband to fibre. They said they can do it for £45 a month (they will charge me £53 a month then credit £8 back) and it will be an 18 month contract.

    My concern is that I won't get a new sky box and mine is 3 1/2 years old and out of warranty. They said they would give me a new one if it breaks even though the warranty has run out but I don't see that in writing anywhere. Also I keep the current hub as they said that's fine for the higher speed broadband?

    I don't know if this is a good deal or not, any ideas?
    Originally posted by dandy-candy
    A couple of things to watch out for, firstly is it the unlimited fibre? Secondly is the full discount for the entirety of the 18 months?
    If yes to both then if you're happy with the deal then go for it, it's not a bad deal at all. I've found Sky to be very good at replacing the hardware if necessary.
    • dandy-candy
    • By dandy-candy 28th Jul 17, 9:20 AM
    • 1,727 Posts
    • 8,985 Thanks
    dandy-candy
    Thanks for the replies.

    The box is the sky + hd one, I'm really unsure about her saying phone retentions if it goes wrong as they are under no obligation to replace it especially once I'm tied in to another 18 months. This worries me the most. She said sky wouldn't leave someone under a contract without a working box but I'm rather a cynical person I guess!

    I forgot to check its unlimited fibre - I must do that. The deal price is for 12 months but the contract 18 months so I should probably ask for the deal price to cover the whole period.
    • Colin_Maybe
    • By Colin_Maybe 28th Jul 17, 10:38 AM
    • 1,380 Posts
    • 589 Thanks
    Colin_Maybe
    Thanks for the replies.

    The box is the sky + hd one, I'm really unsure about her saying phone retentions if it goes wrong as they are under no obligation to replace it especially once I'm tied in to another 18 months. This worries me the most. She said sky wouldn't leave someone under a contract without a working box but I'm rather a cynical person I guess!

    I forgot to check its unlimited fibre - I must do that. The deal price is for 12 months but the contract 18 months so I should probably ask for the deal price to cover the whole period.
    Originally posted by dandy-candy
    Never ever agree to a deal like that, get either 12 months or 18 months but with the discount for the full period. Their adverts for fibre is actually for the limited download version and it's very restrictive. There's no point in having fast download speeds with limited download caps. it's like spending £150,000 on a Ferrari but only being allowed to drive it on Tuesdays.
    • rexel
    • By rexel 28th Jul 17, 12:56 PM
    • 545 Posts
    • 71 Thanks
    rexel
    due to get cut off 1/aug no calls yet
    • andrewmp
    • By andrewmp 28th Jul 17, 1:27 PM
    • 1,546 Posts
    • 793 Thanks
    andrewmp
    You should push them for slightly more - and if you have problems - CANCEL - You can always pull out of the cancellation on-line at the last minute if you change your mind
    Set a limit of say £40 - tell them what you are willing to pay and stick to it
    As for your box - is it a standard HD box or older ?
    Have an "accident" with it - and claim a free (non-Q) replacement - (with associated warranty)
    And ask them why they need to credit a refund to you - and not just reduce the change ..
    Originally posted by 50Twuncle
    If you're on a say 50% off deal and you cancel, will you get the discount back if you change your mind (ie they offer nowt better).
    • Colin_Maybe
    • By Colin_Maybe 28th Jul 17, 1:56 PM
    • 1,380 Posts
    • 589 Thanks
    Colin_Maybe
    If you're on a say 50% off deal and you cancel, will you get the discount back if you change your mind (ie they offer nowt better).
    Originally posted by andrewmp
    If you're on (say) 50% discount you'd usually be under minimum terms anyway. If on a rolling monthly discount it'll be for a fixed term and they're likely to just stop the cancellation going through and leave you on the same deal. You'll still have to renegotiate when the end of the fixed term comes up.
    • rexel
    • By rexel 28th Jul 17, 2:07 PM
    • 545 Posts
    • 71 Thanks
    rexel
    I am on 50% off at moment if I ring sky will they offer me any more to stop cancellation
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