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  • FIRST POST
    • MSE Nick
    • By MSE Nick 21st Aug 15, 4:58 PM
    • 238Posts
    • 74Thanks
    MSE Nick
    Our new Sky Haggling guide - please share your feedback
    • #1
    • 21st Aug 15, 4:58 PM
    Our new Sky Haggling guide - please share your feedback 21st Aug 15 at 4:58 PM


    Hi all, we have new Sky Haggling guide, and we'd love to hear your feedback.

    Just click reply below to share any info. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

    Thanks for your help,

    MSE Nick
    Last edited by MSE Sally; 25-08-2015 at 2:36 PM.
Page 45
    • itsalldrivingmemad
    • By itsalldrivingmemad 12th Mar 17, 11:20 AM
    • 276 Posts
    • 775 Thanks
    itsalldrivingmemad
    75% has only ever been offered when your service has totally switched off (possibly for a number of weeks). Take the 60% but see if you can get some credit applied.
    Originally posted by Colin_Maybe
    How do you go about the credit do you wait for a phone call from sky?
    • Colin_Maybe
    • By Colin_Maybe 12th Mar 17, 1:13 PM
    • 575 Posts
    • 239 Thanks
    Colin_Maybe
    How do you go about the credit do you wait for a phone call from sky?
    Originally posted by itsalldrivingmemad
    You could but I'd suggest being more pro-active. If you don't get something that you're happy with just say no thanks and try again (phone or live chat) later. You do have to put the work in if you want the best deal, however that said 60% off with little effort isn't to be sneezed at.
    • Trickytrotter
    • By Trickytrotter 12th Mar 17, 1:55 PM
    • 7 Posts
    • 1 Thanks
    Trickytrotter
    I let my cancellation happen at the end of Jan as the 60% offered regularly only applied to my TV package (everything incl sports and cinema) but not HD pack and 1 multiscreen. The best I could get was reduction from £92 to £44 plus £30 credit.

    Had another email and letter this week offering 60%. Went on chat last night and same result £44 and told offer didn't apply to multiscreen. Said no and then offered 75% off TV, 60% off HD and full price multiscreen, 12 month discount for 12 month contract - monthly cost £32.90. Delighted but held my nerve and said any chance of an 18 month discount, told no, but how about £50 credit as well?

    Equivalent to £28.73. Result!
    • itsamysterytome
    • By itsamysterytome 12th Mar 17, 3:24 PM
    • 8 Posts
    • 3 Thanks
    itsamysterytome
    Phoned Sky, saved a third off my bill
    I was thinking of switching to BT (broadband & phone) because of their offer. I phoned Sky (who I am perfectly happy with service wise), I didn't haggle as such just said I was thinking of switching to BT but hoped they could do me a better deal to keep me.
    I'm happy as I got offers which reduced my bill by 35%; it took an 18 minute phone call to them.
    I probably should have haggled and got more, but I'm happy I'm better off each month for an easy phone call.
    Thank you MoneySavingExpert and to other forum members for your inspiration!
    • shaggy
    • By shaggy 14th Mar 17, 11:59 AM
    • 820 Posts
    • 155 Thanks
    shaggy
    well no wonder I havent received any calls from Retentions since I called to cancel 3 weeks ago. Today I called to see when i was due to end with Sky, and was told there was an error when my cancellation was first put through.

    It was sorted in the end after a 20 min phone call though and I should finally finish with Sky in about 8 days. I have the cancel confirmation email through as well.


    Amazingly crap customer service and this isnt the first time this has happened. I remember the same thing happened last year as well. They always seem to have problems cancelling my account and it requires a proactive call from me to force the cancellation to go through.

    I look forward to lots of phone calls from retentions now.

    Perfectly happy to be without for as long as it takes to get a deal I'm happy with.
    • shiny76
    • By shiny76 15th Mar 17, 1:38 PM
    • 393 Posts
    • 426 Thanks
    shiny76
    Phoned Sky to cancel TV (already switching broadband & phone to NowTV), I'm hardly a high value customer.

    I was (immediately) offered 75% off on a 18 month contract, meaning better value than NowTV's offer, along with a visit from an engineer to look at the (intermittent) faults we've experienced with the Sky+ box.

    TV bill down from £22/month to £5.53/month. Not exactly life changing amounts but better in my account than theirs!
    • black paw
    • By black paw 15th Mar 17, 1:43 PM
    • 1,761 Posts
    • 1,144 Thanks
    black paw
    Current 12 month deal (full package) was £30 for me which ends early May
    Phoned end of last week Best offer for same package £50.40.
    Checked Sky Box today and 60% offer is there.
    Phoned and asked for it to be started after current deal ends. They counter offered to start new deal today but give £50 credit on account.
    I said yes. In effect less than £28 a month for full package.
    Originally posted by dinglebert
    Hi sorry what do you mean by ...Checked Sky Box today ,,,, ???
    the truth is out there ... on these pages !!
    Last night I lay in bed looking up at the stars in the sky and I thought to myself, where the heck is the ceiling.
    • Colin_Maybe
    • By Colin_Maybe 15th Mar 17, 3:28 PM
    • 575 Posts
    • 239 Thanks
    Colin_Maybe
    Phoned Sky to cancel TV (already switching broadband & phone to NowTV), I'm hardly a high value customer.

    I was (immediately) offered 75% off on a 18 month contract, meaning better value than NowTV's offer, along with a visit from an engineer to look at the (intermittent) faults we've experienced with the Sky+ box.

    TV bill down from £22/month to £5.53/month. Not exactly life changing amounts but better in my account than theirs!
    Originally posted by shiny76
    I didn't even know NowTV did BB & phone but unless you've got a special offer you're paying £24.99 a month to Sky (they own NowTV) which is dearer than line rental only at £18.99 from Sky (easily got although there would be a contract).
    • teddysmum
    • By teddysmum 15th Mar 17, 3:36 PM
    • 6,824 Posts
    • 4,001 Thanks
    teddysmum
    I wonder whether they are doing these good offers as they don't have to provide a Q box and the new cabling required.
    • teddysmum
    • By teddysmum 15th Mar 17, 3:40 PM
    • 6,824 Posts
    • 4,001 Thanks
    teddysmum
    Hi sorry what do you mean by ...Checked Sky Box today ,,,, ???
    Originally posted by black paw
    You can be offered unrequested deals in a number of ways : over the phone, by email, by post, via your online My Sky account or by using the Sky remote to search offers which will show on the tv screen.
    • benjitheman
    • By benjitheman 16th Mar 17, 11:23 AM
    • 13 Posts
    • 0 Thanks
    benjitheman
    I currently have an offer for new customers that expires in May whereby I pay £35 a month for Sky+HD with all channels including sports and movies. Does anyone know if there is much chance of successfully negotiating a decent deal for next year or am I better off bracing myself for a good financial kicking should I want to stay with Sky?

    I'd also be interested in adding broadband and basic phone package to my Sky as I'm not that impressed with BT who I've been with for the last year. Is this something I should mention on first contact or negotiate the TV and then try and join B'band as a new customer?

    Thanks very much
    • Colin_Maybe
    • By Colin_Maybe 16th Mar 17, 11:47 AM
    • 575 Posts
    • 239 Thanks
    Colin_Maybe
    I currently have an offer for new customers that expires in May whereby I pay £35 a month for Sky+HD with all channels including sports and movies. Does anyone know if there is much chance of successfully negotiating a decent deal for next year or am I better off bracing myself for a good financial kicking should I want to stay with Sky?

    I'd also be interested in adding broadband and basic phone package to my Sky as I'm not that impressed with BT who I've been with for the last year. Is this something I should mention on first contact or negotiate the TV and then try and join B'band as a new customer?

    Thanks very much
    Originally posted by benjitheman
    Definitely mention the BB, they want people on quad play if possible so should cut a better deal. If it's just ADSL you're looking for it's just line rental charge of £18.99 plus a £75 pre-paid card at the moment,
    • andrewmp
    • By andrewmp 16th Mar 17, 12:45 PM
    • 1,501 Posts
    • 756 Thanks
    andrewmp
    I currently have an offer for new customers that expires in May whereby I pay £35 a month for Sky+HD with all channels including sports and movies. Does anyone know if there is much chance of successfully negotiating a decent deal for next year or am I better off bracing myself for a good financial kicking should I want to stay with Sky?

    I'd also be interested in adding broadband and basic phone package to my Sky as I'm not that impressed with BT who I've been with for the last year. Is this something I should mention on first contact or negotiate the TV and then try and join B'band as a new customer?

    Thanks very much
    Originally posted by benjitheman
    Just give notice to cancel TV when the times comes. You'll probably end up paying less if you hold your nerve.
    • redmalc
    • By redmalc 16th Mar 17, 4:51 PM
    • 1,205 Posts
    • 452 Thanks
    redmalc
    Does anyone know what the 60% discount is actually off because there are a lot of channels that are not included in the discount offered
    • mije1983
    • By mije1983 16th Mar 17, 7:34 PM
    • 2,304 Posts
    • 17,992 Thanks
    mije1983
    Does anyone know what the 60% discount is actually off because there are a lot of channels that are not included in the discount offered
    Originally posted by redmalc
    The whole package excluding HD and multiscreen usually unless you haggle for a discount on those as well. Although it doesn't discount the premium channels that you have to pay extra for on top of your subscription. Are these the channels you are talking about?

    • brewerdave
    • By brewerdave 17th Mar 17, 8:31 AM
    • 4,182 Posts
    • 1,701 Thanks
    brewerdave
    Does anyone know what the 60% discount is actually off because there are a lot of channels that are not included in the discount offered
    Originally posted by redmalc
    I got 60% off all the "channels" (Box sets plus Sport) - without really pressing I also got 60% off the HD pack but when my s-i-l "negotiated" he couldn't get a discount of any size on the multiroom payment. Are you paying extra for certain specific channels eg football club ones ??
    • redmalc
    • By redmalc 17th Mar 17, 6:32 PM
    • 1,205 Posts
    • 452 Thanks
    redmalc
    No sky sports and movies are not included they advised
    • zaffy
    • By zaffy 17th Mar 17, 6:44 PM
    • 6 Posts
    • 0 Thanks
    zaffy
    Hi All,
    Am interested in your thoughts please,
    Had Sky for 14 years and love it though customer service is poor,
    Each year I ask for a discount and they give me between 5 and 10 pounds off my 65quid contract ,
    However this year they have offered 20 quid pm off but say I have to be in an 18 month contract,
    Dont want 18 months but they simply wouldn't budge dispite 3 calls an me telling them folk on here are still getting half price deals on a 12 month contract.
    So I've given noticed probably rather rashly as I dont want to leave but I'm praying for a 50%offer but its been a week and there's nothing.
    Please give a rash man some advice/pointers.
    Regards Zaffy.
    • mije1983
    • By mije1983 17th Mar 17, 9:58 PM
    • 2,304 Posts
    • 17,992 Thanks
    mije1983
    No sky sports and movies are not included they advised
    Originally posted by redmalc
    You need to haggle harder then

    I've always had the discount off sports & movies as standard.

    • Shanti0912
    • By Shanti0912 18th Mar 17, 8:01 AM
    • 13 Posts
    • 6 Thanks
    Shanti0912
    My Sky 1yr promo offer on the original bundle, BB & evening & weekend calls ended last month. The bill increased from £31.40 to £54.45. I just called Sky the best they could do was £43 per month with a NHS discount (I work at the local hospital). If I stopped the evening & weekend calls they'd take it down to £34 per month. I asked if I could pay £35 and stay on the package I'm on ... he said no.

    I told him I was going to look around for another provider and call back to cancel. He said Sky couldn't do a better deal.

    It doesn't seem as though Sky are doing any deals. Has anybody else found this or should I try again?
    Last edited by Shanti0912; 18-03-2017 at 3:12 PM. Reason: Wanted to add something else and a question
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