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  • FIRST POST
    • MSE Nick
    • By MSE Nick 21st Aug 15, 5:58 PM
    • 218Posts
    • 66Thanks
    MSE Nick
    Our new Sky Haggling guide - please share your feedback
    • #1
    • 21st Aug 15, 5:58 PM
    Our new Sky Haggling guide - please share your feedback 21st Aug 15 at 5:58 PM


    Hi all, we have new Sky Haggling guide, and we'd love to hear your feedback.

    Just click reply below to share any info. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

    Thanks for your help,

    MSE Nick
    Last edited by MSE Sally; 25-08-2015 at 3:36 PM.
Page 27
    • teddysmum
    • By teddysmum 8th Oct 16, 4:26 PM
    • 5,819 Posts
    • 3,433 Thanks
    teddysmum
    Of course that's a possible answer. But they are not in 'obvious' places when you are looking to call Sky. For example, one of the pages is about the transfer of O2/BE customers to Sky with information from 2013. I'd say it was more laziness and a can't be bothered attitude.
    Originally posted by mije1983
    A bit of both. They can't be bothered but won't say no to extra income
    • JP1978
    • By JP1978 8th Oct 16, 6:46 PM
    • 59 Posts
    • 29 Thanks
    JP1978
    Notice that the free TV or laptop offer (new customers) has ended, is that likely to back soon?
    • drummer_290
    • By drummer_290 9th Oct 16, 3:17 PM
    • 9 Posts
    • 0 Thanks
    drummer_290
    Sky Haggling Fail!
    I have created my MSE account specifically for this post:

    Just got off the phone to sky after about an hour of trying the haggling tricks suggested on this and other forums and finished up with them cancelling my whole subscription after 11 years of service.

    I have (or had) Sky Q 2TB Multiroom with boxsets, sky fibre unlimited pro and a basic sky talk package. My bills were £93 so the thought off 50% or even 60% off sounded wonderful.

    I spoke to a woman for about 40 minutes about reducing my package in order to reduce the bill without being offered any hint of a discount on my current deal. After standing strong and using the lines about "freeview being good enough for me", etc She eventually transferred me to what I assumed was the fabled, "retentions" department. Unfortunately this was to confirm my cancellation and set the date for my internet to be cut to give me time to arrange a new provider. The man I spoke to also offered nothing in the way of a discount or deal.

    Let me be clear here. I had no intention of leaving sky!

    I wasn't even given an offer of rounding my bill down to £90 per month, which I probably would've accepted. Furthermore, once the process of cancelling had begun, I wasn't even asked "are you sure?" or anything similar. Despite having my custom since 2005 and me never missing a payment or complaining about anything, They seemed happy to let me go.

    Maybe I did it wrong but I spoke to 2 different people and have been left feeling exactly like the average British person would expect to feel after attempting to haggle with a corporation, ridiculous and embarrassed.

    On a potential positive note - The call only ended about 30 minutes ago so i suppose there is still time for them to call back or send me an email offer but as it stands I'm looking at deals from virgin media whilst contemplating an undignified apology call back to sky.

    I will report back if I receive any offers at all from sky.
    • Marcio45
    • By Marcio45 9th Oct 16, 4:34 PM
    • 108 Posts
    • 49 Thanks
    Marcio45
    When dealing with retentions, i believe they look at your history with them. If you have been with them for 11 years, they tend to think that you are just giving bluff, that you dont really intend to leave.
    People that have been with them for long dont normally get good deals, until after cancelation. And then they see you were serious. And their theory if proved by yourself.
    I do cancel as a routine every years, and always get offered deals to stay. And they can see that i am serious on my costumer history. I do cancel and i am prepared do find alternatives. I just did it with Virgin for broadband and Sky TV is due to be cancelled in a week.
    I will get BT installed in ten days for fibre. And if Sky dont give me a good deal i can get BT TV for £13 with the channels i really want and need.
    Loyalty is worth nothing for these companies, that is why people keep jumping from one side to the other. It is annoying, but i can save hundreds every year.
    By the way, look at your Sky account webpage, you probably have an offer already for TV, normally for 50% (TV only).
    • mije1983
    • By mije1983 9th Oct 16, 4:44 PM
    • 2,158 Posts
    • 17,246 Thanks
    mije1983
    I have created my MSE account specifically for this post:

    Just got off the phone to sky after about an hour of trying the haggling tricks suggested on this and other forums and finished up with them cancelling my whole subscription after 11 years of service.

    I have (or had) Sky Q 2TB Multiroom with boxsets, sky fibre unlimited pro and a basic sky talk package. My bills were £93 so the thought off 50% or even 60% off sounded wonderful.

    I spoke to a woman for about 40 minutes about reducing my package in order to reduce the bill without being offered any hint of a discount on my current deal. After standing strong and using the lines about "freeview being good enough for me", etc She eventually transferred me to what I assumed was the fabled, "retentions" department. Unfortunately this was to confirm my cancellation and set the date for my internet to be cut to give me time to arrange a new provider. The man I spoke to also offered nothing in the way of a discount or deal.

    Let me be clear here. I had no intention of leaving sky!

    I wasn't even given an offer of rounding my bill down to £90 per month, which I probably would've accepted. Furthermore, once the process of cancelling had begun, I wasn't even asked "are you sure?" or anything similar. Despite having my custom since 2005 and me never missing a payment or complaining about anything, They seemed happy to let me go.

    Maybe I did it wrong but I spoke to 2 different people and have been left feeling exactly like the average British person would expect to feel after attempting to haggle with a corporation, ridiculous and embarrassed.

    On a potential positive note - The call only ended about 30 minutes ago so i suppose there is still time for them to call back or send me an email offer but as it stands I'm looking at deals from virgin media whilst contemplating an undignified apology call back to sky.

    I will report back if I receive any offers at all from sky.
    Originally posted by drummer_290

    If you read through this thread, you'll know don't get offers when you call to cancel. You actually have to cancel.

    Sky are not stupid and it's game of chicken really. Especially with people like yourselves who have been paying them for 11 years. Think about it, they correctly sussed that you have no intention of leaving so why would they offer you money off? You may even have to go through having it switched off for a while if you have been paying full price for so long.

    On another note, if you have got Sky Q are you sure you're not still not within the first year of your contract? Unless you upgraded and they didn't tie yo to a new deal?

    • teddysmum
    • By teddysmum 9th Oct 16, 6:34 PM
    • 5,819 Posts
    • 3,433 Thanks
    teddysmum
    I had no intention of leaving sky! [/B]
    by drummer_290;71427096

    Let me be clear here.[B







    That is your problem, as they rarely fall for bluffs.



    I have cancelled, but any offers made were not up to previous ones; no credits offered this time; the max being 60% off but the offer only lasted about 5 days, then disappeared.


    Beyond free broad band, deteriorating to half price broadband, they were not interested in a phone/bb haggle at all.
    • drummer_290
    • By drummer_290 9th Oct 16, 8:01 PM
    • 9 Posts
    • 0 Thanks
    drummer_290
    Just to clarify...
    Thanks for the replies. I'd just like to clear something up. I have cancelled my contract with sky. I didn't intend to at all when I called them but I have done.

    This was after going through the processes of asking for a better price etc. Eventually, I reluctantly suggested leaving sky altogether to save money and they basically obliged and barely gave me a chance to change my mind.

    I feel stupid now but I genuinely thought that when they said they were processing my application to leave that they were really just waiting for a few minutes for me to change my mind so I played the game, didn't fill the silences, as Martin advises and went along with it all. It simply didn't work.
    I'm hoping that something will turn up in the my-sky inbox in the next few days.
    • stephenliverpool1
    • By stephenliverpool1 9th Oct 16, 8:36 PM
    • 1,008 Posts
    • 834 Thanks
    stephenliverpool1
    Thanks for the replies. I'd just like to clear something up. I have cancelled my contract with sky. I didn't intend to at all when I called them but I have done.

    This was after going through the processes of asking for a better price etc. Eventually, I reluctantly suggested leaving sky altogether to save money and they basically obliged and barely gave me a chance to change my mind.

    I feel stupid now but I genuinely thought that when they said they were processing my application to leave that they were really just waiting for a few minutes for me to change my mind so I played the game, didn't fill the silences, as Martin advises and went along with it all. It simply didn't work.
    I'm hoping that something will turn up in the my-sky inbox in the next few days.
    Originally posted by drummer_290
    Give Sky a call back to stop your b/band and phone cancellation. Then speak to other suppliers (like VM, BT and T/talk) to get a view of prices. If you want to leave Sky b/band and phone after speaking to them, then move to them and get them to arrange a transfer to them from sky; otherwise you will lose your b/band and phone within 2 weeks. I assume that you are not in contract so you will not be penalised by sky by leaving your contract 'early'.

    With regs your TV, as long as you are not in contract with sky for your tv, give sky a call and arrange to cancel your tv separately from your b/band and phone. If you are not in contract, just give them 30 days notice to cancel your tv and you won't be charged anything for early termination. You will then get offers on your TV; probably at least 50% off.

    Good luck and HTHS.
    • mije1983
    • By mije1983 9th Oct 16, 8:55 PM
    • 2,158 Posts
    • 17,246 Thanks
    mije1983
    Firstly, you only called them 6 hours ago. You have 30 days left so there really isn't any need to panic!

    Secondly, have you been paying full price for 11 years? If so, as I said, Sky will think you will not be willing to leave and are calling your bluff.

    If you have been paying full price for over a decade you may have to be prepared for your TV to be switched off (even if only briefly) before you get the 50/60% offers.

    Of course, you may get a 60% off offer tomorrow. Buton the other hand you may not. Do take the advice in the above post re BB though.

    Good luck with it.

    • merx8
    • By merx8 9th Oct 16, 10:39 PM
    • 5 Posts
    • 1 Thanks
    merx8
    Have you checked your account yet since cancelling either online or via the account access on sky box? I'm willing to bet money they have already offered you 50% off for 10 months which is the retention offer being wheeled out to cancelled accounts this week and next week.

    Check on your account, you will almost certainly see the offer within hours of cancelling. Hold your nerve, the next offer will be 50% for 12 months or 60% for 12 months
    • Liberty1577
    • By Liberty1577 9th Oct 16, 10:45 PM
    • 50 Posts
    • 33 Thanks
    Liberty1577
    Thanks for the replies. I'd just like to clear something up. I have cancelled my contract with sky. I didn't intend to at all when I called them but I have done.

    This was after going through the processes of asking for a better price etc. Eventually, I reluctantly suggested leaving sky altogether to save money and they basically obliged and barely gave me a chance to change my mind.

    I feel stupid now but I genuinely thought that when they said they were processing my application to leave that they were really just waiting for a few minutes for me to change my mind so I played the game, didn't fill the silences, as Martin advises and went along with it all. It simply didn't work.
    I'm hoping that something will turn up in the my-sky inbox in the next few days.
    Originally posted by drummer_290
    Don't worry you have to go through the motion of cancelling to get offers. if you are happy with your services and don't want to move providers this is my advice. Negotiate your tv separately to your BB/phone. That way you get offers on both rather than a package deal. I believe you have 31 days for tv and 14 days for Bb/phone before cut off, but don't leave it too late with your BB.

    I cancelled tv then logged on to sky chat 'thinking of coming back to sky' a week or so later. I got 60% off plus £50 credit, after turning down the first couple of offers. I told them my 'friend' had a better deal and mentioned the best I'd seen posted on here at the time.

    Then I cancelled BB/phone, waited a few days then rang the BB/phone retention department and asked what deals they had to change my mind about going through with the cancellation. They initially offered free BB but I declined saying I wanted free line rental, which I'd had the year before, so that's what they gave me. Make sure you find the current cheapest BB deal on the market to use as a negotiating tool, even if you dont intend to switch to it.

    I know you've cancelled them together but you could reinstate them separately, just make sure you're clear what you want reinstating so they don't automatically reinstate everything together. Unfortunately I don't know if it makes a difference which you negotiate first. Good luck.
    • mattk_180
    • By mattk_180 10th Oct 16, 3:42 PM
    • 266 Posts
    • 213 Thanks
    mattk_180
    Not an existing customer retention deal, but I have just managed to sign up to Sky for what I consider to be a good deal I thought I would share.


    Was initially looking online and for what we wanted we were looking at;


    Standard Sky+ HD box
    No Multi Room
    Sky Box Sets
    Movies
    Sports
    Unlimited Sky Fibre
    Pay as you talk phone


    Total Cost = £111 per month + £74 set up fee = £1,406 a year.


    Got onto the web chat and assume this is just a standard 50% offer as didn't take too much asking to get;


    Sky Q
    Multi Room Included
    HD Sports
    Movies
    Unlimited Sky Fibre
    Pay as you talk phone


    Normally £129 a month + £74 set up fee = £1,622 per year


    With offer now £62.40 a month and £54 set up fee = £802.80 per year


    Total annual saving = £819.20


    On a 12 month contract which being a completely new customer I couldn't really do anything about it. I know I'll a fight on my hands to keep that down after the first year but I'll deal with that when the time comes and enjoy my first year savings for now.
    • drummer_290
    • By drummer_290 10th Oct 16, 4:42 PM
    • 9 Posts
    • 0 Thanks
    drummer_290
    Update.
    Thanks for the replies all.
    Just to update you that it's been 24 hours and my my-sky inbox only has confirmation messages about all the stuff I've cancelled with the relevant dates of termination etc. No offers yet.

    I'll post an update at the same time tomorrow even if there has been no change to the situation.

    Currently feeling nervous.
    • pawlala
    • By pawlala 10th Oct 16, 4:49 PM
    • 1,138 Posts
    • 2,937 Thanks
    pawlala
    Thanks for the replies all.
    Just to update you that it's been 24 hours and my my-sky inbox only has confirmation messages about all the stuff I've cancelled with the relevant dates of termination etc. No offers yet.

    I'll post an update at the same time tomorrow even if there has been no change to the situation.

    Currently feeling nervous.
    Originally posted by drummer_290
    In my experience one has to wait a while before decent offers arrive. And I'm talking around the time (and most likely after) of your cut off date. If this doesn't happen, that is the time to start feeling nervous, not 24 hours after "cancelling". Have patience (!) and you will be rewarded
    Mortgage free: New Year's Eve 2013!
    • Liberty1577
    • By Liberty1577 10th Oct 16, 10:17 PM
    • 50 Posts
    • 33 Thanks
    Liberty1577
    Thanks for the replies all.
    Just to update you that it's been 24 hours and my my-sky inbox only has confirmation messages about all the stuff I've cancelled with the relevant dates of termination etc. No offers yet.

    I'll post an update at the same time tomorrow even if there has been no change to the situation.

    Currently feeling nervous.
    Originally posted by drummer_290
    You don't just get offers via your inbox. Look on your my sky account as well. Plus you don't have to wait for offers if you don't want to. Give it a week and if you don't hear anything contact them and ask what offers they've got to change your mind. If you like the offers they give then accept it, if not say not good enough and you will proceed with cancellation. Then wait it out a little longer. No need to be nervous, as at this point nothing is irreversible. Just make sure you don't let your phone/bb get turned off.
    • andrewmp
    • By andrewmp 11th Oct 16, 9:18 AM
    • 1,476 Posts
    • 744 Thanks
    andrewmp
    Thanks for the replies all.
    Just to update you that it's been 24 hours and my my-sky inbox only has confirmation messages about all the stuff I've cancelled with the relevant dates of termination etc. No offers yet.

    I'll post an update at the same time tomorrow even if there has been no change to the situation.

    Currently feeling nervous.
    Originally posted by drummer_290
    Download the Sky Service App for Android, you'll have an offer on there.
    • mastdog
    • By mastdog 11th Oct 16, 12:01 PM
    • 27 Posts
    • 0 Thanks
    mastdog
    Yesterday with 4 days left until due to cancel I have now renewed by subscription.

    50% off full TV HD package
    50% off multiroom
    50% off fibre
    full price line rental

    After a lot of persuading managed to get a £50 credit aswell
    will be paying just under £74 a month, closer to £70 if you include the credit in that. discounts run for 12 months with no contract.

    A little disapointed I missed out on the 60% as didnt notice it had an expiry date of 3rd october. Anybody got any experience of being able to negotiate better deals after say 6 months.
    • brewerdave
    • By brewerdave 11th Oct 16, 2:41 PM
    • 4,017 Posts
    • 1,600 Thanks
    brewerdave
    Yesterday with 4 days left until due to cancel I have now renewed by subscription.

    50% off full TV HD package
    50% off multiroom
    50% off fibre
    full price line rental

    After a lot of persuading managed to get a £50 credit aswell
    will be paying just under £74 a month, closer to £70 if you include the credit in that. discounts run for 12 months with no contract.

    A little disapointed I missed out on the 60% as didnt notice it had an expiry date of 3rd october. Anybody got any experience of being able to negotiate better deals after say 6 months.
    Originally posted by mastdog

    ...surely its only the TV portion which has no min. contract period?? Haven't heard of anyone getting fibre without minimum tie in.
    • drummer_290
    • By drummer_290 11th Oct 16, 5:29 PM
    • 9 Posts
    • 0 Thanks
    drummer_290
    Update 2
    Still no news.
    My-sky inbox still empty and sky service app is another way to access the same inbox so also empty.

    Hopefully, if this all works out, my updates will serve as a comfort for anyone going through the same thing in the future.
    • stephenliverpool1
    • By stephenliverpool1 11th Oct 16, 5:59 PM
    • 1,008 Posts
    • 834 Thanks
    stephenliverpool1
    Still no news.
    My-sky inbox still empty and sky service app is another way to access the same inbox so also empty.

    Hopefully, if this all works out, my updates will serve as a comfort for anyone going through the same thing in the future.
    Originally posted by drummer_290
    Make sure you stop your b/band and phone cancellation; otherwise you lose them within 2 weeks.

    Good luck.
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