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  • FIRST POST
    • woody53
    • By woody53 17th Jul 15, 9:32 PM
    • 28Posts
    • 69Thanks
    woody53
    Reclaiming money back from various payday loan companies
    • #1
    • 17th Jul 15, 9:32 PM
    Reclaiming money back from various payday loan companies 17th Jul 15 at 9:32 PM
    Hi all just wanted to share some good news regarding payday loan companies.....
    From early 2011 until mid 2014 I too was caught in the payday loan trap, all my own fault may I add, I borrow the money and in the end paid every penny back, would estimate 15000 over the years maybe 20.
    Early this year I saw all the news regarding payday loan companies and irresponsible lending, unfair interest etc etc etc, so I decided to have ago and try and get a few quid back myself.
    So far I have been in contact with 5 of the companies I was lending multiple loans from at the same time with many roll overs too, I have received 4 apologies and offers totalling over 5000 and the other complaint is now with the ombudsman.
    I never expected these amounts back but if you too were in the same situation, get all your facts in order and get complaining, from the initial email sent I had the money back within 8 weeks.
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    • angelicairene
    • By angelicairene 10th Oct 17, 9:44 AM
    • 8 Posts
    • 4 Thanks
    angelicairene
    I think they were so efficient in my case because I had large outstanding balance. I saw few cases where SNC didn't offer anything and people had to send their complaint to FOS. Fingers crossed that you'll be lucky and get your refund.
    • arc2014
    • By arc2014 10th Oct 17, 10:51 AM
    • 149 Posts
    • 621 Thanks
    arc2014
    I think they were so efficient in my case because I had large outstanding balance. I saw few cases where SNC didn't offer anything and people had to send their complaint to FOS. Fingers crossed that you'll be lucky and get your refund.
    Originally posted by angelicairene

    Thank you! Maybe I should have not paid my balance off then!
    Logbook Loan 970.42/1000 · DC1 75/1420.32 · DC2 40/321.13 · DC3 11.75/11.75 · DC4 60/635 · Personal Loan 640.71/4800 · Overdraft 0/1200 · Total 1797.89/9388.20

    SPC #200

    Lightbulb Moment September 2017 - DFD Christmas 2018!
    • Buster13P
    • By Buster13P 10th Oct 17, 1:11 PM
    • 4 Posts
    • 2 Thanks
    Buster13P
    Hi, Have you had any news on your PDUK refund yet??? I had an email last Monday with them offering me a refund. I sent of the acceptance letter straight away. It didn't mention how long it would take. I emailed them on Thursday asking how long it would take and they said they hadn't received my acceptance yet. They asked for a PDF copy to be emailed to them. I did that straight away but have heard nothing since! Would be nice if they gave out a date of payment.
    I also had a refund from Wonga which i am yet to receive. I am nearly a week over the 14 days payment now. I spoke to them Friday and they sad it would be processed today and would take 3 - 5 working days for me to receive it.
    Originally posted by IAmNic
    Wonga paid me on day 5 of the 14 day payment period. PDUK did the exact same thing to me said they hadn't received my acceptance letter so I've emailed and not heard anything yet. I'm going to give them until Thursday then contact them again.
    • IAmNic
    • By IAmNic 10th Oct 17, 3:43 PM
    • 2 Posts
    • 2 Thanks
    IAmNic
    Wonga paid me on day 5 of the 14 day payment period. PDUK did the exact same thing to me said they hadn't received my acceptance letter so I've emailed and not heard anything yet. I'm going to give them until Thursday then contact them again.
    Originally posted by Buster13P
    Both mine went in yesterday evening. PDUK took a week which was pretty good
    • CharlieP123
    • By CharlieP123 11th Oct 17, 7:58 AM
    • 15 Posts
    • 1 Thanks
    CharlieP123
    I had my final response from Wonga last night (1 week before deadline). They have advised they are unable to uphold my complaint, so I am just about to refer it to FOS. I am in work at the moment so unable to call them, is it ok to send them an email, if so is there anything in particular I need to send them?
    • angelicairene
    • By angelicairene 11th Oct 17, 9:40 AM
    • 8 Posts
    • 4 Thanks
    angelicairene
    I do all my complaints online, very easy. I don't think they accept emails. You can fill in the form online and then when asked send FOS bank statements etc. Or if you have them handy in electronic format you can attach all necessary documentation to online form.
    • CharlieP123
    • By CharlieP123 11th Oct 17, 10:42 AM
    • 15 Posts
    • 1 Thanks
    CharlieP123
    I do all my complaints online, very easy. I don't think they accept emails. You can fill in the form online and then when asked send FOS bank statements etc. Or if you have them handy in electronic format you can attach all necessary documentation to online form.
    Originally posted by angelicairene

    Great thank you!!
    • frannyj543
    • By frannyj543 11th Oct 17, 12:04 PM
    • 125 Posts
    • 51 Thanks
    frannyj543
    Payday UK have sent me an email today saying sorry they are still investigating my complaint and they haven't met their 8 week requirement.

    They said in this case I can go straight to the Obudsman or I can wait. Did I read somewhere that if a company hasn't made a final decision after 8 weeks if they were to be brought to Obudsman it costs then a lot of money?

    Thinking I could use this as a bargaining chip to get something out if them. I reckon I am owed maybe 100 quid for charges however I'd chance my arm for abit more if they are willing to listen
    • Buster13P
    • By Buster13P 11th Oct 17, 1:42 PM
    • 4 Posts
    • 2 Thanks
    Buster13P
    Both mine went in yesterday evening. PDUK took a week which was pretty good
    Originally posted by IAmNic
    That's great IAmNic, my PDUK one was paid yesterday too! I'm over the moon, 9k altogether I never thought I'd see again
    • Bambi1
    • By Bambi1 11th Oct 17, 2:10 PM
    • 1 Posts
    • 0 Thanks
    Bambi1
    Hi all,

    I apologise if this has been asked already, but I had about 7 payday loans in 2010-2011 (very silly I know). I paid them all back in full but I can see that there have been successes with re-claiming money back from them. My question is, what exactly am i claiming for? Is it the interest fee's and do i just do this by email?

    I had a successful PPI case with HSBC a few years ago so know that if they reject i can take up with the ombudsman but just a bit unsure as to what to write in email/letter.

    Any help would be appreciated, i figure if i dont ask i dont get from these horrible companies.

    Thanks in advance
    • angelicairene
    • By angelicairene 11th Oct 17, 2:33 PM
    • 8 Posts
    • 4 Thanks
    angelicairene
    Hi all,

    I apologise if this has been asked already, but I had about 7 payday loans in 2010-2011 (very silly I know). I paid them all back in full but I can see that there have been successes with re-claiming money back from them. My question is, what exactly am i claiming for? Is it the interest fee's and do i just do this by email?

    I had a successful PPI case with HSBC a few years ago so know that if they reject i can take up with the ombudsman but just a bit unsure as to what to write in email/letter.

    Any help would be appreciated, i figure if i dont ask i dont get from these horrible companies.

    Thanks in advance
    Originally posted by Bambi1
    There is a site debtcamel . co. uk where the whole process is explained and templates provided.
    • angelicairene
    • By angelicairene 11th Oct 17, 2:38 PM
    • 8 Posts
    • 4 Thanks
    angelicairene
    Payday UK have sent me an email today saying sorry they are still investigating my complaint and they haven't met their 8 week requirement.

    They said in this case I can go straight to the Obudsman or I can wait. Did I read somewhere that if a company hasn't made a final decision after 8 weeks if they were to be brought to Obudsman it costs then a lot of money?

    Thinking I could use this as a bargaining chip to get something out if them. I reckon I am owed maybe 100 quid for charges however I'd chance my arm for abit more if they are willing to listen
    Originally posted by cclem345
    I don't remember if it worth to wait for PDUK but I know that people allowed Wonga additional investigation time and Wonga came with bad offers or declined. It's just a delaying tactics. You always can withdraw your complaint if in meantime receive a decent offer from PDUK. Also I heard stories that payday loan companies send improved offers once they know that the complaint sent to FOS. Once my 8 weeks approach I'll send all my remaining complaints to FOS straight away.

    FOS charges PDL companies £550 for each complaint.
    • Biloxijayne
    • By Biloxijayne 12th Oct 17, 1:50 PM
    • 1 Posts
    • 0 Thanks
    Biloxijayne
    I've been lurking about on here for a few months after complaining to Sunny about one of my loans. They rejected the complaint so I took it to the FO. Today the adjudicator has replied also rejecting my claim. I rolled over each month for 15 months, as soon as a direct debit was paid I borrowed more money from them to cover the gap this left. An initial £100 loan ended up being £1000 before interest. At no point during these 15 months of rolling over and borrowing more did Sunny re-asses my situation. Does this sound like it was irresponsible?
    • what an idiot
    • By what an idiot 13th Oct 17, 3:36 PM
    • 42 Posts
    • 17 Thanks
    what an idiot
    I've been lurking about on here for a few months after complaining to Sunny about one of my loans. They rejected the complaint so I took it to the FO. Today the adjudicator has replied also rejecting my claim. I rolled over each month for 15 months, as soon as a direct debit was paid I borrowed more money from them to cover the gap this left. An initial £100 loan ended up being £1000 before interest. At no point during these 15 months of rolling over and borrowing more did Sunny re-asses my situation. Does this sound like it was irresponsible?
    Originally posted by Biloxijayne
    Have you reffered it to the ombudsman to take a look? That does sound rather odd....
    Smiling and waving
    • sourcrates
    • By sourcrates 13th Oct 17, 5:01 PM
    • 12,700 Posts
    • 12,042 Thanks
    sourcrates
    I've been lurking about on here for a few months after complaining to Sunny about one of my loans. They rejected the complaint so I took it to the FO. Today the adjudicator has replied also rejecting my claim. I rolled over each month for 15 months, as soon as a direct debit was paid I borrowed more money from them to cover the gap this left. An initial £100 loan ended up being £1000 before interest. At no point during these 15 months of rolling over and borrowing more did Sunny re-asses my situation. Does this sound like it was irresponsible?
    Originally posted by Biloxijayne
    If you have been through the FOS complaints process all the way to an adjudicator, you can still ask an ombudsman to look at your case.

    That is your last chance as the complaints procedure will then be exhausted.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
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    • baggybreeches
    • By baggybreeches 16th Oct 17, 1:07 PM
    • 39 Posts
    • 121 Thanks
    baggybreeches
    Morning all, I have received an offer this morning from Mr Lender for 2 x monthly interest payments on my first loan £245 (which I repaid on time and as per agreement). I have counter offered that they repay me interest on my second loan which is the one I struggled with (when they also took £590 out of my bank which I had to do a charge back on!) which amounts to £307.05. I hope to hear back from them today. I think if I keep going at one a week I will have them all boxed off by Christmas.
    ETA they've just come back with £305 which I have accepted *awesome* :-D
    Last edited by baggybreeches; 16-10-2017 at 4:04 PM. Reason: Good news update
    • FiestaST
    • By FiestaST 16th Oct 17, 8:41 PM
    • 10 Posts
    • 1 Thanks
    FiestaST
    Hi, taken lots of info from this forum over the years but don't post much! I had payday loans with Wonga, Lending Stream, Pounds to Pocket and 1monthloan (which I think is Sunny?)
    Anyway.... I sent off my complaints to all four on 14th August.
    First one I had back from Pounds to Pocket was rejected - expected this so I've sent them packing to the FOS and I am awaiting a response from them.
    Wonga came back with an offer of £750 (including 8% interest). I had repaid about £900 in fees and charges and considering that 3 loans fell outside 6 years and move than likely they wouldn't consider the first couple after this, I thought what the hell, I'm £750 better off and it would probably take a few months to resolve this and chances are i'll get an extra £100 or so. Paid out with a week (told me 10 days)
    1monthloan came back next... they rejected my complaint but offered me £250 as a goodwill gesture, this was the total of fees and charges so again for a sake of £100 I thought just take it.. so I did.
    Lending Stream rejected so I've sent that to the FOS tonight... This is one I think I can win with the FOS!! They also sent a final response at 11pm on day 56 of the complaints timeline!! Joke this company !!

    Cheers
    • CharlieP123
    • By CharlieP123 17th Oct 17, 10:30 AM
    • 15 Posts
    • 1 Thanks
    CharlieP123
    Its 8 weeks today that I sent off my complaints. I have referred Wonga to FOS after they sent final response last week advising they were unable to uphold my complaint, Vie not had any acknowledgment from FOS...is this normal?


    QQ emailed me last night advising that the investigation is on-going and will get back to me by the 8th week of receiving the complaint...this week is the 8th week!!
    • CharlieP123
    • By CharlieP123 17th Oct 17, 10:36 AM
    • 15 Posts
    • 1 Thanks
    CharlieP123
    And with me submitting my last post o received a final response from QQ. I worked out approx. £1800 and they have offered me £424.00
    • baggybreeches
    • By baggybreeches 18th Oct 17, 9:24 AM
    • 39 Posts
    • 121 Thanks
    baggybreeches
    Morning all, just to update since sending my original complaints on 27th September I got a refund of £115.67 from Peachy last week, and £305 from Mr Lender this morning, I know I've probably got bigger battles ahead but this has definitely given the incentive to keep going :-)
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