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  • FIRST POST
    • woody53
    • By woody53 17th Jul 15, 9:32 PM
    • 28Posts
    • 69Thanks
    woody53
    Reclaiming money back from various payday loan companies
    • #1
    • 17th Jul 15, 9:32 PM
    Reclaiming money back from various payday loan companies 17th Jul 15 at 9:32 PM
    Hi all just wanted to share some good news regarding payday loan companies.....
    From early 2011 until mid 2014 I too was caught in the payday loan trap, all my own fault may I add, I borrow the money and in the end paid every penny back, would estimate 15000 over the years maybe 20.
    Early this year I saw all the news regarding payday loan companies and irresponsible lending, unfair interest etc etc etc, so I decided to have ago and try and get a few quid back myself.
    So far I have been in contact with 5 of the companies I was lending multiple loans from at the same time with many roll overs too, I have received 4 apologies and offers totalling over 5000 and the other complaint is now with the ombudsman.
    I never expected these amounts back but if you too were in the same situation, get all your facts in order and get complaining, from the initial email sent I had the money back within 8 weeks.
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    • jack_1992
    • By jack_1992 31st Aug 17, 6:20 PM
    • 23 Posts
    • 43 Thanks
    jack_1992
    Decided to accept offer from Wonga for £805 including refund and 8% simple interest.

    Have heard from FOS re: QQ about their final response, still waiting for Sunny.

    Will get there, they ruined a good few years of my life with their crazy fees etc. I know I chose to use them, but they didn't help.
    • sacha28
    • By sacha28 1st Sep 17, 8:42 AM
    • 756 Posts
    • 1,151 Thanks
    sacha28
    Wow! A positive result but it certainly took it's time coming. Do you mind me asking when did you put your complaint to the Ombudsman and how long did they take to get a response to you?

    My timeline for any one starting out who wants an idea:

    March: requested list of loans from Wonga
    May: Wonga offered refund of 6 loans out of 10
    July: Sent information to Ombudsman to request full refund (the 6/10 seemed completely random - they offered to refund the first and last loans and a random assortment between)

    Now I am waiting for a reponse.
    Originally posted by DancingUnicorn
    My complaint was handed to the adjudicator first....took 2 months to be assigned to an adjudicator. The adjudicator made their decision in October, Wonga refused to accept and told them to refer to the ombudsman.........it was only assigned to an ombudsman 2 weeks ago but this was, mainly, due to the fact that the ombudsman and Wonga have been locked in a long running battle since December last year.
    • sacha28
    • By sacha28 1st Sep 17, 8:47 AM
    • 756 Posts
    • 1,151 Thanks
    sacha28
    How long did wonga take to come back to you if you don't mind me asking? Thanks
    Originally posted by Ejc1987
    Do you mean from my original complaint? It was acknowledged within 24 hours. Then they started playing silly beggers and stalling for time. I was far too accommodating and should have referred at the 8 weeks rather than giving an extra 6 weeks that they asked for.
    • sacha28
    • By sacha28 1st Sep 17, 8:53 AM
    • 756 Posts
    • 1,151 Thanks
    sacha28
    I guess the difference with me is that Wonga accepted no liability whatsoever, not even a sniff of an offer. They even refused to send my statements.....2 days after sending them to me

    The adjudicator partially upheld my claim and suggested redress for any loan over £150 which, to be honest, was only a few of them. The email exchange between Wonga and the adjudicator made for interesting reading (I was cc'd in) and the guy at Wonga can only be described as arrogant....he basically told the adjudicator that she didn't have a clue what she was doing and that this was all my own doing so refer to the ombudsman. The ombudsman have gone further and have made the final decision that I am to be refunded for loans 2-26........that did make me laugh!
    • flammable999
    • By flammable999 1st Sep 17, 3:37 PM
    • 76 Posts
    • 11 Thanks
    flammable999
    Hi All

    I used to be on the ball with these things back in the day. I got all my bank charges back before the banks won the court ruling. I also got PPI back on the one loan I had PPI out on.

    However, I have only just discovered that people are starting to claim payday fees back. I know of three companies I definitely had these with, QQ, Wonga and Money Shop. Just looking at QQ, my fees total over £2k

    My question is this, QQ covers a period of July 2007 to December 2011. Assuming QQ reject this, will the FOS even consider this timeframe? I have seen conflicting things about a 6 year rule but then the FOS considering any time frame. The other two companies are likely to cover the same period if not earlier.

    Thanks in advance!
    • BreakFree14
    • By BreakFree14 1st Sep 17, 4:15 PM
    • 14 Posts
    • 6 Thanks
    BreakFree14
    Hi all,

    Been having continued success with regaining interest and charges so far but Wonga's reply has got me considering whether to take it to FO or not and I would like advise on.

    I borrowed 27 times from them between 2014-2017, and today after a month wait they have came back and have agreed to refund me the interest and charges on one of the loans back in 2014 worth around £68. Now if they are offering this one why only this one and not the rest? The total amount of interest that I calculate from that loan onwards that I took out is £700+ and fairly the same circumstances ie taken out straight after the last was repaid.

    Does anyone think I will have much luck taking it further with the FO or should I just settle for it?
    • regret70
    • By regret70 3rd Sep 17, 11:32 AM
    • 214 Posts
    • 291 Thanks
    regret70
    Hi
    I've just accepted a refund of £2841 from wonga, any ideas how soon they payout?
    Thanks
    LBM- may2010
    • Leanneglos1
    • By Leanneglos1 3rd Sep 17, 6:50 PM
    • 71 Posts
    • 21 Thanks
    Leanneglos1
    Can I ask what happens if you do not have a response from the company after 8 weeks has passed?
    Thanks
    • savo456
    • By savo456 4th Sep 17, 6:00 PM
    • 5 Posts
    • 0 Thanks
    savo456
    just thought I'd write my story down...


    Have had 17 loans with Wonga, in three separate instance of consecutive borrowing between 2011 and 2014. The total borrowed is almost £11,500 and interest just shy of £2,000. Due to the nature of borrowing - the value of each loan, consecutive months, increasing amounts and in one case after repaying one loan I got another on the same day - I feel I have a decent argument for a complaint.


    Just wondering if anyone automatically added statutory interest @ 8% to their complaint and how was your success?


    I've seen in replies here that Wonga were a bit ropey with their reply times in 2016, but nothing too recently - has anyone had recent success with them?
    • regret70
    • By regret70 4th Sep 17, 6:06 PM
    • 214 Posts
    • 291 Thanks
    regret70
    just thought I'd write my story down...


    Have had 17 loans with Wonga, in three separate instance of consecutive borrowing between 2011 and 2014. The total borrowed is almost £11,500 and interest just shy of £2,000. Due to the nature of borrowing - the value of each loan, consecutive months, increasing amounts and in one case after repaying one loan I got another on the same day - I feel I have a decent argument for a complaint.


    Just wondering if anyone automatically added statutory interest @ 8% to their complaint and how was your success?


    I've seen in replies here that Wonga were a bit ropey with their reply times in 2016, but nothing too recently - has anyone had recent success with them?
    Originally posted by savo456
    I have recently complained and accepted the offer. I didn't have all the details of the loans and just said I wanted them to look into it and refund me the money, as I went through a rough time and I hadn't kept any reminders of how stupid I was. Took them 8 weeks to reply and they came back with a decent offer, money I never thought I'd see again. I'm still waiting for the payment though.
    LBM- may2010
    • Ejc1987
    • By Ejc1987 5th Sep 17, 10:20 AM
    • 3 Posts
    • 0 Thanks
    Ejc1987
    I have today received an offer of around £1700 from Wonga for interest and fees on 5 of the 35 loans I had with them. It took them just over 7 weeks to come back to me. I believe they should take responsibility for more of the loans and pay a higher amount so am considering taking the complaint to the ombudsmans but would like to ask some advise first:
    Will I lose the current offer if the FOS rule in Wongas favour?
    How long does the FOS process take?
    Many thanks in advance
    • Neo187
    • By Neo187 5th Sep 17, 1:59 PM
    • 254 Posts
    • 7,952 Thanks
    Neo187
    Can I ask what happens if you do not have a response from the company after 8 weeks has passed?
    Thanks
    Originally posted by Leanneglos1
    just complain straight to the Ombudsman and get the process going.
    Started comping: September 2013
    Wins so far: Cunard QM2 Cruise, X Factor final tickets, £1,000 Team build day, Dinner at the Ritz with Rolls Royce limo

    • Neo187
    • By Neo187 5th Sep 17, 2:04 PM
    • 254 Posts
    • 7,952 Thanks
    Neo187
    I have today received an offer of around £1700 from Wonga for interest and fees on 5 of the 35 loans I had with them. It took them just over 7 weeks to come back to me. I believe they should take responsibility for more of the loans and pay a higher amount so am considering taking the complaint to the ombudsmans but would like to ask some advise first:
    Will I lose the current offer if the FOS rule in Wongas favour?
    How long does the FOS process take?
    Many thanks in advance
    Originally posted by Ejc1987
    I dont think you would lose the offer, but I am not 100% sure. The FOS may agree with the offer and not offer you more, I dont think they would say Wonga shouldnt pay you anything less.

    Have you calulated what you should expect? Depending how different it is to their offer, you'll have to decide if its worth pursuing with the FOS as it may be next year before you recieve any money.

    wonga is on 7 weeks for my complaint, so hoping for some news soon. I am claiming for around £6K, if they offered me £1.5K, Id go straight to FOS. However, if it was in the £5-£6K region, Id just accept and escape the hassle of the FOS long process.
    Started comping: September 2013
    Wins so far: Cunard QM2 Cruise, X Factor final tickets, £1,000 Team build day, Dinner at the Ritz with Rolls Royce limo

    • robdogg11
    • By robdogg11 6th Sep 17, 12:21 PM
    • 34 Posts
    • 14 Thanks
    robdogg11
    Finally had my ombudsman decision on QQ. Refund on 5 out of 6 loans which by my calculations is just over 2k with the interest added on plus the removal of the default from the last loan.

    This will be my last, largest and longest complaint so I will be happy to see back of it.

    Just hope QQ settle now without dragging it out but I'm in no rush.

    This process started in November last year, but 4 complaints later I will be just over 3.5k better off with 2 defaults wiped from my credit score for good measure.

    If you are just starting out, have patience. It feels like it will never end but it is worth waiting it out until the end. At the beginning of this process I had just got myself out of debt but still had the defaults and terrible credit history hanging round my neck. I now own my own home, have a clear credit history and healthy savings account to cover any kind of emergency in the future to make sure I never fall back into this trap again.
    • Louise35
    • By Louise35 6th Sep 17, 1:29 PM
    • 7 Posts
    • 0 Thanks
    Louise35
    Is the deadline 8 weeks from the inital email requesting your statements? Or 8 weeks from sending the statements?
    Also safetynet credit have replied saying they check my transactions and could see i could afford to pay it back, even though my bank account was constantly in my overdraft, and i lent off of them 6 times and still owe them to this day. Any advice on where to go?
    Thanks
    • flammable999
    • By flammable999 6th Sep 17, 2:21 PM
    • 76 Posts
    • 11 Thanks
    flammable999
    I got the following reply from QQ after sending them what I think I am owed:

    To help us reach a fair complaint outcome in a timely manner (and where appropriate provide an offer of redress), please provide us with the following information as soon as possible:

    • Bank statements (at the point/s you took out your loan/s with us)
    • Payslips (at the point/s you took out your loan/s with us)
    • Any additional information relating to your financial circumstances (at the point you took out your loan/s with us)

    Do I have to give them this info or is there some other way I can challenge? I know I will not have payslips for such a long period even if I can scrabble together some bank statements
    • BreakFree14
    • By BreakFree14 6th Sep 17, 4:51 PM
    • 14 Posts
    • 6 Thanks
    BreakFree14
    Dont supply QQ anything, its just a way of them delaying matters further.

    QQ and 118 both gave me final responses yesterday, both rejected. Very annoyed by the 118 one inparticular. Deciding what to do next with both now.

    For questions about Wonga and their compensation well I was wondering the same until I got an email 2 days ago which made me laugh. From the day they email you saying settlement of compensation is underway, it can take upto 14 days. Ridiculous when you consider how fast they dish out loans and then take your money. Just more delaying tactics, pathetic company.
    • Neo187
    • By Neo187 6th Sep 17, 6:20 PM
    • 254 Posts
    • 7,952 Thanks
    Neo187
    How long does wonga take to refund? Been offered a settlement today which is quite good and might take, but don't want it to be another long drawn out process. Thanks
    Started comping: September 2013
    Wins so far: Cunard QM2 Cruise, X Factor final tickets, £1,000 Team build day, Dinner at the Ritz with Rolls Royce limo

    • Neo187
    • By Neo187 7th Sep 17, 8:11 AM
    • 254 Posts
    • 7,952 Thanks
    Neo187
    Sam question as above for quick quid! Woke up to an offer which is exactly what I wanted, how long do they take to process?

    So far, look to have back £8k from 2 months of starting this process, money I never dreamt I'd see again!
    Started comping: September 2013
    Wins so far: Cunard QM2 Cruise, X Factor final tickets, £1,000 Team build day, Dinner at the Ritz with Rolls Royce limo

    • CharlieP123
    • By CharlieP123 7th Sep 17, 9:20 AM
    • 15 Posts
    • 1 Thanks
    CharlieP123
    I have sent complaints to QQ and Wonga around 2-3 weeks ago. I can see its quite a lengthy process, but I'm willing to wait.


    I have read in here that sometimes they ask for statements, payslips etc. and that we shouldn't provide them. If they do request this, what's the next thing I should do?
    Last edited by CharlieP123; 07-09-2017 at 9:24 AM.
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