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  • FIRST POST
    • woody53
    • By woody53 17th Jul 15, 9:32 PM
    • 28Posts
    • 69Thanks
    woody53
    Reclaiming money back from various payday loan companies
    • #1
    • 17th Jul 15, 9:32 PM
    Reclaiming money back from various payday loan companies 17th Jul 15 at 9:32 PM
    Hi all just wanted to share some good news regarding payday loan companies.....
    From early 2011 until mid 2014 I too was caught in the payday loan trap, all my own fault may I add, I borrow the money and in the end paid every penny back, would estimate 15000 over the years maybe 20.
    Early this year I saw all the news regarding payday loan companies and irresponsible lending, unfair interest etc etc etc, so I decided to have ago and try and get a few quid back myself.
    So far I have been in contact with 5 of the companies I was lending multiple loans from at the same time with many roll overs too, I have received 4 apologies and offers totalling over 5000 and the other complaint is now with the ombudsman.
    I never expected these amounts back but if you too were in the same situation, get all your facts in order and get complaining, from the initial email sent I had the money back within 8 weeks.
Page 135
    • reason2
    • By reason2 17th Jul 17, 4:24 PM
    • 193 Posts
    • 208 Thanks
    reason2
    my last 5 emails back from the moneyshop keep telling me to contact PRAC or BW Legal...

    i believe they like to make things difficult!
    • bamgbost
    • By bamgbost 17th Jul 17, 4:52 PM
    • 208 Posts
    • 63 Thanks
    bamgbost
    Well not sure whats going on but the Ombudsman must be having a back log.


    I made a complaint ages back to cheque centre, and forwarded their final response to adjudicator. Whom said they agree with me and ordered CC to pay.


    They appealed, and its now gone to the ombudsman. Been there for at least 2 mnths or more.


    No further response. aaaaargh.


    any1 else in same boat?
    • reason2
    • By reason2 17th Jul 17, 8:30 PM
    • 193 Posts
    • 208 Thanks
    reason2
    was just browsing some of my old emails from Payday lenders..

    i think this, from cash genie is one of my favs!

    http://imgur.com/lT3ECJg
    • FourMenHadADream
    • By FourMenHadADream 17th Jul 17, 9:37 PM
    • 15 Posts
    • 10 Thanks
    FourMenHadADream
    bamgbost

    I have a quick quid case with ombudsman since March after QQ disagreed with adjudicator.

    Was picked up by ombudsman for review on 26th June and when I called on Friday for an update I was told that the Ombudsman had left no notes since he picked the complaint up and to call back in a week or two to see if there's been any progress.
    • FourMenHadADream
    • By FourMenHadADream 17th Jul 17, 9:42 PM
    • 15 Posts
    • 10 Thanks
    FourMenHadADream
    Reason2 that's a fantastic response the guy is clearly trolling. Off to FOS with that, I would also make FCA aware of the attitude of a regulated firm.
    • Neo187
    • By Neo187 17th Jul 17, 10:51 PM
    • 253 Posts
    • 7,952 Thanks
    Neo187
    So, a couple of days into this and already have an offer from one company which I've accepted. Wonga, PaydayUK and QuickQuid are the big ones I'll fight for months on! I wont be accpeting any offers unless its my full interest repaid (plus interest!) Between them I've calculated circa £7K of interest from the days about 4-5 years ago when they was lending me as much as my monthly wage! Wish me luck!
    Started comping: September 2013
    Wins so far: Cunard QM2 Cruise, X Factor final tickets, £1,000 Team build day, Dinner at the Ritz with Rolls Royce limo

    • List Maker
    • By List Maker 18th Jul 17, 11:48 AM
    • 34 Posts
    • 10 Thanks
    List Maker
    All done!!
    Hi guys, just wanted to let you know that I received my last refund from lending stream today for over £5k. This brings my total refunds to £10,850.
    Lending stream only gave me a breakdown of what they would be paying two days before the deadline date, I disputed it as they had missed off a few lines of interest paid back. But sorted within a week. So just be careful with them if you do have all your records, mine were still on my account when I logged in Which made it easier.

    I can't imagine that back in Oct when I decided to peruse this I would be in this position. Lessons truly learnt and now in a decent position to save for a house, with a good amount of deposit in the form o refunds. Just 18 months to wait until all defaults and odd pdls that were not refunded are a distant memory.
    Keep going!!!
    • BreakFree14
    • By BreakFree14 18th Jul 17, 1:59 PM
    • 14 Posts
    • 5 Thanks
    BreakFree14
    Hi guys, just wanted to let you know that I received my last refund from lending stream today for over £5k. This brings my total refunds to £10,850.
    Lending stream only gave me a breakdown of what they would be paying two days before the deadline date, I disputed it as they had missed off a few lines of interest paid back. But sorted within a week. So just be careful with them if you do have all your records, mine were still on my account when I logged in Which made it easier.

    I can't imagine that back in Oct when I decided to peruse this I would be in this position. Lessons truly learnt and now in a decent position to save for a house, with a good amount of deposit in the form o refunds. Just 18 months to wait until all defaults and odd pdls that were not refunded are a distant memory.
    Keep going!!!
    Originally posted by List Maker
    I have had no luck with Lending Stream what so ever, they have point blank told me that affordability checks were correct despite having 20 loans with them in the space of 2 years, how did you manage to get further? Should I go to the ombudsman?
    • Neo187
    • By Neo187 18th Jul 17, 10:16 PM
    • 253 Posts
    • 7,952 Thanks
    Neo187
    I have had no luck with Lending Stream what so ever, they have point blank told me that affordability checks were correct despite having 20 loans with them in the space of 2 years, how did you manage to get further? Should I go to the ombudsman?
    Originally posted by BreakFree14
    100% yes! dont take anything they say accurate.
    Started comping: September 2013
    Wins so far: Cunard QM2 Cruise, X Factor final tickets, £1,000 Team build day, Dinner at the Ritz with Rolls Royce limo

    • List Maker
    • By List Maker 19th Jul 17, 12:29 PM
    • 34 Posts
    • 10 Thanks
    List Maker
    I have had no luck with Lending Stream what so ever, they have point blank told me that affordability checks were correct despite having 20 loans with them in the space of 2 years, how did you manage to get further? Should I go to the ombudsman?
    Originally posted by BreakFree14
    Yes just take them straight to FOS, I had over 35 loans within 2 years, all of them whilst I was in a DMP.
    Get as much info as you can, don't worry about sending your bank statements. The FOS was so unjudgemental. The fact they could see I was having 4 different pdl companies adding funds each morning, plus returned dds, charges and basically not affording to live really helped my case.
    FOS service said that after the first few loans LS should have asked for more info from me about my ins/outs. My internal score with LS plummeted which should have been and indicator.
    Good luck!!
    • reason2
    • By reason2 19th Jul 17, 3:28 PM
    • 193 Posts
    • 208 Thanks
    reason2
    i sent a copy of a credit agreement and info to uncle buck.

    They advised they don't have any records and so this is no longer their responsibility.
    In fairness it is 6 years old, but any advise if they have wiped all information from 6 years ago how is best to proceed?

    i have the agreement and all their emails back and forth
    • Lightnin76
    • By Lightnin76 19th Jul 17, 11:15 PM
    • 1 Posts
    • 0 Thanks
    Lightnin76
    Has anyone had any luck with vivus? Or the company they sold their accounts to?
    • Leanneglos1
    • By Leanneglos1 20th Jul 17, 12:38 PM
    • 58 Posts
    • 19 Thanks
    Leanneglos1
    Quick question, I've had my first response from wizzcash declining the complaint, any advice on how to approach this when escalating to FOS, luckily on final response letter some of the information they stated wasn't correct
    • openchampion
    • By openchampion 21st Jul 17, 1:14 PM
    • 1 Posts
    • 0 Thanks
    openchampion
    I accepted an offer last week from QuickQuid. I rang up to give them my bank details and was told the refund would be processed straight away. Nothing! All that happened was they set up a Direct Debit Instruction to take money from my bank. Is this allowed without my permission?
    Cheers
    • Captain Bluebear
    • By Captain Bluebear 23rd Jul 17, 2:23 AM
    • 183 Posts
    • 629 Thanks
    Captain Bluebear
    Such a wonderful thread! I have read every post with interest....I am up to page 76 now which is about this time last year.

    Has much changed since then or should I whack in my claims tomorrow? They aren't massive, 11 wonga loans totalling £1815 (£284 interest) and 2 with QQ. this one pushed me over the edge into a DMP

    I would just like to get them off my credit history.(also have been paying a off a credit card with aqua for months so anything from this would wipe that out.)
    LBM Dec 15 £5,629 paid £2740 in 2016

    PAYDBX17 #66 £2339/2889

    NSD Aug 3/12
    • sourcrates
    • By sourcrates 23rd Jul 17, 11:17 AM
    • 11,910 Posts
    • 11,404 Thanks
    sourcrates
    I accepted an offer last week from QuickQuid. I rang up to give them my bank details and was told the refund would be processed straight away. Nothing! All that happened was they set up a Direct Debit Instruction to take money from my bank. Is this allowed without my permission?
    Cheers
    Originally posted by openchampion
    No, it isnt, cancel the DD instruction straight away.

    Write and complain, threaten them with the FOS.

    Probably crossed wires somewhere.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. I'm a volunteer to help the boards run smoothly, and I can move and merge posts there.
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Legal advice see : http://legalbeagles.info/
    • sacha28
    • By sacha28 24th Jul 17, 11:09 AM
    • 748 Posts
    • 1,138 Thanks
    sacha28
    Well not sure whats going on but the Ombudsman must be having a back log.


    I made a complaint ages back to cheque centre, and forwarded their final response to adjudicator. Whom said they agree with me and ordered CC to pay.


    They appealed, and its now gone to the ombudsman. Been there for at least 2 mnths or more.


    No further response. aaaaargh.


    any1 else in same boat?
    Originally posted by bamgbost
    Mine has been with the ombudsman since November last year I keep phoning only to be told it still hasn't been assigned to an actual person yet. Frustrating is the politest way I can put it!
    • sacha28
    • By sacha28 24th Jul 17, 11:29 AM
    • 748 Posts
    • 1,138 Thanks
    sacha28
    Ok....so returning to this thread prompted me to contact the FOS (again) and I was informed of something that I wasn't aware of!

    My claim is against Wonga. Apparently the people at Wonga are playing silly beggars (my words paraphrased from what I've been told) and are currently in 'talks' with the FOS about their conduct. This has had a knock on effect for all claims made against Wonga as judgements cannot be made against them whilst these talks are on-going. The FOS advisor I spoke to stated that the length of time I made to wait will increase any compensation....this didn't sound right to me, I thought it was awarded at 8% of the total award not 8% of the time from complaint to payment? If somebody could clarify this for me I would be ever grateful!

    So there you have it..... if you have a complaint against Wonga that is currently with the ombudsman, you will be in for a lengthy wait.

    15/16 months and still waiting......humpf!
    • sourcrates
    • By sourcrates 24th Jul 17, 11:42 AM
    • 11,910 Posts
    • 11,404 Thanks
    sourcrates
    The FOS advisor I spoke to stated that the length of time I made to wait will increase any compensation....this didn't sound right to me, I thought it was awarded at 8% of the total award not 8% of the time from complaint to payment? If somebody could clarify this for me I would be ever grateful!
    Originally posted by sacha28
    Its still paid at 8% sacha, just for a longer period.

    The longer Wonga keep you waiting, the more compo you will get, you are awarded compensation right up until the date of settlement.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. I'm a volunteer to help the boards run smoothly, and I can move and merge posts there.
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Legal advice see : http://legalbeagles.info/
    • sacha28
    • By sacha28 24th Jul 17, 12:30 PM
    • 748 Posts
    • 1,138 Thanks
    sacha28
    Its still paid at 8% sacha, just for a longer period.

    The longer Wonga keep you waiting, the more compo you will get, you are awarded compensation right up until the date of settlement.
    Originally posted by sourcrates
    Thank you sourcrates, as ever a great help! I've misunderstood how it works which, it appears, is not a bad thing in this case!
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