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  • FIRST POST
    • woody53
    • By woody53 17th Jul 15, 9:32 PM
    • 28Posts
    • 69Thanks
    woody53
    Reclaiming money back from various payday loan companies
    • #1
    • 17th Jul 15, 9:32 PM
    Reclaiming money back from various payday loan companies 17th Jul 15 at 9:32 PM
    Hi all just wanted to share some good news regarding payday loan companies.....
    From early 2011 until mid 2014 I too was caught in the payday loan trap, all my own fault may I add, I borrow the money and in the end paid every penny back, would estimate 15000 over the years maybe 20.
    Early this year I saw all the news regarding payday loan companies and irresponsible lending, unfair interest etc etc etc, so I decided to have ago and try and get a few quid back myself.
    So far I have been in contact with 5 of the companies I was lending multiple loans from at the same time with many roll overs too, I have received 4 apologies and offers totalling over 5000 and the other complaint is now with the ombudsman.
    I never expected these amounts back but if you too were in the same situation, get all your facts in order and get complaining, from the initial email sent I had the money back within 8 weeks.
Page 134
    • gill33uk
    • By gill33uk 6th Jul 17, 11:13 AM
    • 54 Posts
    • 15 Thanks
    gill33uk
    Payday Express
    Hi, I also received this response, Debt Camel have a page https://debtcamel.co.uk/payday-lender-wont-send-loan-details/ so I did a bit of amending and pasting and now have been told they are looking into it, I had 4 loans from them over a two year period. Keep at em!
    • gill33uk
    • By gill33uk 6th Jul 17, 11:21 AM
    • 54 Posts
    • 15 Thanks
    gill33uk
    I sent my first lot of letters after copying a template letter from debt camel on the 21/06/2017 and have received my first refund today from Mr Lender in my bank. Very impressed with the speed of it all. Lending stream have also already made an offer to refund the interest wish I have accepted.
    Bit more of a battle with Payday Express but they have agreed to look into my loans after initially stating the below. I persevered and now they have passed on my complaint to their complaints department. Well worth the perseverance and I have nearly £1000 in refunds after just a couple of weeks. I have no outstanding loans and haven't for 3 years, stumbled across the refund process and decided to go for it. Google debt camel and payday loan refunds


    Reference: ******
    Balance: £0.00

    Many thanks for your recent contact.

    As previously stated, this account currently has no sums due or payable. Therefore, we have no current obligation to provide a statement of account under Section 77 of the Consumer Credit Act as per “Subsection (3) of Section 77 which states that the requirement under Subsection (1) does not apply to – (a) an agreement under which no sum is, or will or may become payable by the debtor.”

    Referring to your comments I can confirm that we have acted in line with the Financial Conduct Authority regulations concerning complaints (DISP) and if you wish to raise your concerns this would be investigated fairly accordingly in line with our obligations under DISP.

    If you wish to make a formal complaint with Payday Express, please detail your concerns in full so we are able to address the matter accordingly.

    You can either send your complaint by email to customer.relations@paydaycontact.co.uk or alternatively, please send your complaint via post to the below address:
    • gill33uk
    • By gill33uk 6th Jul 17, 11:23 AM
    • 54 Posts
    • 15 Thanks
    gill33uk
    Well worth the homework! Well done. Has anyone had any luck with Safety net credit?
    • 2catsandcounting
    • By 2catsandcounting 6th Jul 17, 3:02 PM
    • 64 Posts
    • 53 Thanks
    2catsandcounting
    Hello MSEers,

    Having been away from this forum for a year after my claims were settled, I was just checking my credit report and noticed that my loans from Wonga that they said would be removed are still on there!
    Have emailed them asking for them to once again be removed, but just wanted to warn people to double check they have been removed as promised.
    All other pay day loans have been removed, but not the wonga ones.
    • Pe88y
    • By Pe88y 7th Jul 17, 9:29 AM
    • 2 Posts
    • 0 Thanks
    Pe88y
    Quick update -

    I have heard from Cheque Centre and Payday Express, both have rejected my claims due to the loans being older than six years old (my first loan was 2010) so I have referred both of these to FOS. Anybody else experience this?

    I have a loan from 118 had anybody tried to claim anything back from these. My monthly payments have become unaffordable and they have decreased my monthly payment on a payment plan but my arrears keep increasing because of this.
    • angela2011
    • By angela2011 7th Jul 17, 11:38 AM
    • 449 Posts
    • 132 Thanks
    angela2011
    Hi there, can you make a claim if the loans were taken after your bankrupcy was discharged?
    Last edited by angela2011; 07-07-2017 at 11:43 AM.
    • tibawo
    • By tibawo 8th Jul 17, 8:21 AM
    • 1,046 Posts
    • 9,152 Thanks
    tibawo
    hi all... keep going people.


    I am now in the waiting game hence why i have not posted. My loans were six years plus ago and seem to be at a standstill as they decide how to progress with these. I thought some had been sorted?


    The adjudicator did email to say while i was waiting to gather the bank statements etc. I did politely ask until i know if my case if being progressed was there any sense in this as it would just be a time wasting exercise.


    Not sure how others got on in this scenario.
    2017- No clutter to be seen : my aim 33min 37 sec a week.
    My ten pound weekly challenge - weeks completed 3/52 missed target 1
    • sourcrates
    • By sourcrates 8th Jul 17, 11:39 AM
    • 11,886 Posts
    • 11,393 Thanks
    sourcrates
    hi all... keep going people.


    I am now in the waiting game hence why i have not posted. My loans were six years plus ago and seem to be at a standstill as they decide how to progress with these. I thought some had been sorted?


    The adjudicator did email to say while i was waiting to gather the bank statements etc. I did politely ask until i know if my case if being progressed was there any sense in this as it would just be a time wasting exercise.


    Not sure how others got on in this scenario.
    Originally posted by tibawo
    Hi,

    Unfortunately the Limitations act plays both ways, if your loans were older than 6 years, its more than likely they will claim they are now statute barred and are under no obligation to investigate further..
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. I'm a volunteer to help the boards run smoothly, and I can move and merge posts there.
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Legal advice see : http://legalbeagles.info/
    • Mchad2
    • By Mchad2 8th Jul 17, 1:04 PM
    • 8 Posts
    • 1 Thanks
    Mchad2
    Hello

    I have had many payday loans within the last 6 years and was well and truly stuck in a rut. Does anybody have any idea how i can find a full list of what i borrowed and when, ie, would this be on my credit file?

    Sorry if this sounds like a stupid question.
    Last edited by Mchad2; 08-07-2017 at 1:06 PM.
    • StopIt
    • By StopIt 10th Jul 17, 9:48 AM
    • 856 Posts
    • 789 Thanks
    StopIt
    Hello

    I have had many payday loans within the last 6 years and was well and truly stuck in a rut. Does anybody have any idea how i can find a full list of what i borrowed and when, ie, would this be on my credit file?

    Sorry if this sounds like a stupid question.
    Originally posted by Mchad2
    Not a stupid question.


    Yes, you'll have them in your Credit Files. There are 3 CRAs so check all 3


    ClearScore (Free, For Equifax)
    Noddle (Free, For CallCredit)
    The MSE Credit Club (Free, For Experian).


    If you have access to online banking you should be able to produce bank statements for this period too, and you can request them from your bank.
    • fatbelly
    • By fatbelly 10th Jul 17, 10:05 AM
    • 11,218 Posts
    • 8,386 Thanks
    fatbelly
    Hello

    I have had many payday loans within the last 6 years and was well and truly stuck in a rut. Does anybody have any idea how i can find a full list of what i borrowed and when, ie, would this be on my credit file?

    Sorry if this sounds like a stupid question.
    Originally posted by Mchad2
    Some will be on your credit files, usually listed under the parent company so you may have to use google to find out what is what.

    Not all payday loans report, so there may be some gaps. The general rule is: if they want payment they'll write.
    • dreamerinfate
    • By dreamerinfate 11th Jul 17, 2:50 PM
    • 125 Posts
    • 223 Thanks
    dreamerinfate
    Hello

    I am looking for a bit of advice

    Has anyone ever complained to Avant credit and been successfull?

    I am currently having a nightmare with them

    I have a payment plan set up and i have been for a while, however the payment just isnt going down. I currently pay £50 a month and have today logged onto my online account to find that only £113 has been taken of the principle, therefore the amount i have paid has only come of the interest.



    Anyway i contacted them to ask them to amend my plan to £45 a month, due to this being now what i could afford
    i have had a reply from someone and i am really upset at the reply

    It states the following

    'you are only hurting yourself failing plans' ( really mad at this comment)

    if you knew that you would not be able to complete this plan, you should have agreed to something that you could be successful with

    Can see why he has put the comment above but i thought i was being decent contacting them trying to come up with a solution, plus it isnt like the amount is a lot different? I havent actually failed the plan, i have just asked them to amend the amount slightly

    Anyway after noticing that none of the principal has been paid hardly after me stating i had mental health problems and was in financial trouble they are still not helping

    Do i have a leg to stand on if i complain or should i just leave it and continue to pay the amount agreed? Advice would be appreciated , many thanks
    • Bluetonic123
    • By Bluetonic123 11th Jul 17, 10:44 PM
    • 39 Posts
    • 30 Thanks
    Bluetonic123
    The money from Quickquid is now in my account. I called QQ earlier to see when I should expect it and was told rather aggressively that no one there could answer any questions and I had to go through my adjudicator as the complaint had now been escalated. However, by the time I got back to my desk I had an email from them saying it had been processed and the money was sent the same day. If anyone is waiting on a refund I suggest giving them a call.
    • Bluetonic123
    • By Bluetonic123 11th Jul 17, 10:46 PM
    • 39 Posts
    • 30 Thanks
    Bluetonic123
    Do i have a leg to stand on if i complain or should i just leave it and continue to pay the amount agreed? Advice would be appreciated , many thanks
    I think complain. You have nothing to lose and there is a template letter on https://debtcamel.co.uk/
    • BreakFree14
    • By BreakFree14 14th Jul 17, 11:09 AM
    • 13 Posts
    • 5 Thanks
    BreakFree14
    Been reading this thread all week long and decided to send off emails to my past creditors earlier this week. Have many people had success with Lending Stream? they responded not with my total borrowed or interest paid but just my current active loans and told me I have borrowed 20 times from them in the past 2 years if that isnt irresponsible then I dont know what is and so with the letter template from debt camel I have told them so.
    • StopIt
    • By StopIt 14th Jul 17, 11:39 AM
    • 856 Posts
    • 789 Thanks
    StopIt
    Been reading this thread all week long and decided to send off emails to my past creditors earlier this week. Have many people had success with Lending Stream? they responded not with my total borrowed or interest paid but just my current active loans and told me I have borrowed 20 times from them in the past 2 years if that isnt irresponsible then I dont know what is and so with the letter template from debt camel I have told them so.
    Originally posted by BreakFree14

    If they refuse to give a statement of accounts (They don't have to by the usual CCA statement requests) you have 2 options.


    1: Complain about those 20 loans anyway, and they'll have to look into it, whether they give you a statement or not.


    2: Send a SAR Request. This costs £10 and under data protection laws means that they must produce all data they have on you from their files, including all loans etc.


    As 2 will lead to 1, I'd not worry and just send a complaint stating that the entirety of the 20 loans was part of a debt cycle that they should never have started.
    • BreakFree14
    • By BreakFree14 14th Jul 17, 4:15 PM
    • 13 Posts
    • 5 Thanks
    BreakFree14
    Small success story guys I suppose.

    As i mentioned above I emailed my past/current lenders just last Wednesday and so far only Lending Stream have got back to me. Today 247Moneybox have just done the same, a creditor who I currently have a outstanding balance with worth £670 and to resolve my complaint they have offered to write of my balance. Now it probably would be worth more money to me waiting out the complaint procedure but I have jumped on this and accepted it due to the 2 day turn around and amount which I must say I'm delighted with to have off my back
    • Neo187
    • By Neo187 15th Jul 17, 11:03 AM
    • 252 Posts
    • 7,952 Thanks
    Neo187
    Hi all

    Some advice needed please! I can't believe I've never seen this thread before, payday loans have ruined my life.

    I'm definitely pursuing Wonga as i have calculated at least £5k in interest and charges over the last 6 years. They finally stopped lending to me about 9 months ago.

    However I want to ask about current loans with other lenders. I havent defaulted yet, but I'm struggling. Should I contact them now to try and get the loan reduced and interest repaid, or go down the claim route after I've finally closed each one at a time? I don't want to go down DMP route at the moment, would rather try and settle directly with them.

    Has anyone had any success with 118? Currently halfway through a ridiculous interest loan of 24 months

    If they do agree they are at fault, do they also wipe it from your credit report?

    Thanks
    Last edited by Neo187; 15-07-2017 at 11:06 AM.
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    • DancingUnicorn
    • By DancingUnicorn 16th Jul 17, 11:23 PM
    • 84 Posts
    • 189 Thanks
    DancingUnicorn
    I think I posted here before but it was a while back and I can't find my original post. I haven't been on these forums for a while.
    I sent an information request back in March and had a reply from them in May. They offered me a refund on a seemingly random assortment of 6 out of 10 loans. They offered me £680 which is the interest I paid initially. They then added a table stating I was also due £251 as the 8% interest but took off 20% (£50) as tax, but the offer still remained at £680.
    Are you supposed to pay tax on these refunds?

    I have escalated this to the Ombudsman because less than 2 weeks after this I had another email off Wonga saying that because I hadn't responded they were considering my case closed. I have anxiety and needed time to consider the offer before accepting. I have stated this in my case as it took me until now to escalate the situation due to anxiety brought on by the situation. Do you think the Ombudsman will take my mental health into account?
    LBM: October 2016: £20,130 / Current: July 2017: £18,475 8.2%
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    • Leanneglos1
    • By Leanneglos1 17th Jul 17, 1:28 PM
    • 57 Posts
    • 19 Thanks
    Leanneglos1
    If you receive compensatory tax they will deduct the 20% however if you are a non taxpayer you can claim this back by contacting HMRC
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