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  • FIRST POST
    • woody53
    • By woody53 17th Jul 15, 9:32 PM
    • 28Posts
    • 69Thanks
    woody53
    Reclaiming money back from various payday loan companies
    • #1
    • 17th Jul 15, 9:32 PM
    Reclaiming money back from various payday loan companies 17th Jul 15 at 9:32 PM
    Hi all just wanted to share some good news regarding payday loan companies.....
    From early 2011 until mid 2014 I too was caught in the payday loan trap, all my own fault may I add, I borrow the money and in the end paid every penny back, would estimate 15000 over the years maybe 20.
    Early this year I saw all the news regarding payday loan companies and irresponsible lending, unfair interest etc etc etc, so I decided to have ago and try and get a few quid back myself.
    So far I have been in contact with 5 of the companies I was lending multiple loans from at the same time with many roll overs too, I have received 4 apologies and offers totalling over 5000 and the other complaint is now with the ombudsman.
    I never expected these amounts back but if you too were in the same situation, get all your facts in order and get complaining, from the initial email sent I had the money back within 8 weeks.
Page 132
    • sacha28
    • By sacha28 1st Jun 17, 11:21 AM
    • 735 Posts
    • 1,128 Thanks
    sacha28
    Complaint still ongoing! It's been 12 months now. I spoke to the ombudsman last week to be told it still hasn't been assigned to an actual person....the adjudicator passed my case over to them in October last year! So, so frustrating!
    • DaveP10
    • By DaveP10 1st Jun 17, 3:56 PM
    • 4 Posts
    • 1 Thanks
    DaveP10
    Day 25 -

    Well, I had a reply from Wonga yesterday and.... they have rejected my claim.

    A bit annoyed with their response as they said that they could see no evidence that I;

    • continued to borrow over an extended period of time,
    • took out a further loan immediately after repayment,
    • borrowed high loan amounts when compared to your stated income.

    Can't believe the first two points as I had 38 loans with them over a 3 year period. A couple of loans were paid off and then taken out again on the same day with others being taken out around 10 days later.

    Was really hoping that they would have at least made an offer to me. Certainly wasn't expecting a full on rejection.

    Have now submitted my claim to FOS and will join the queue. Hopefully they will find in my favour.

    Suppose the only plus point is that Wonga only took just over 3 weeks to respond rather than the usual 8 weeks other people report.`

    Now just waiting for Sunny's response (they still have over 4 weeks) but not too optimistic following Wonga's reply.
    • keepcalmandstayoutofdebt
    • By keepcalmandstayoutofdebt 1st Jun 17, 6:09 PM
    • 2,684 Posts
    • 1,402 Thanks
    keepcalmandstayoutofdebt
    Complaint still ongoing! It's been 12 months now. I spoke to the ombudsman last week to be told it still hasn't been assigned to an actual person....the adjudicator passed my case over to them in October last year! So, so frustrating!
    Originally posted by sacha28
    Yeah I get the impression the FOS are just slow.

    A week waiting here for the wretched first form to arrive.

    This is what I worry about, is it worth it.

    Just seems to me certain companies get their backside protected.
    "If you are caught in a rainstorm, once you accept that you'll receive a soaking, the only thing left to do is enjoy the walk"
    • keepcalmandstayoutofdebt
    • By keepcalmandstayoutofdebt 1st Jun 17, 6:57 PM
    • 2,684 Posts
    • 1,402 Thanks
    keepcalmandstayoutofdebt
    Day 25 -

    Well, I had a reply from Wonga yesterday and.... they have rejected my claim.

    Now just waiting for Sunny's response (they still have over 4 weeks) but not too optimistic following Wonga's reply.
    Originally posted by DaveP10
    See #2619 if it's true. Even as a ex customer of good old Sunny's who recently had to read "..we sadly don't uphold your complaint"... It had to be the best line of the letter as the rest of it didn't provide answers over 7 weeks later when they are seen to say yet another thing on their own review page to the issues I'd tried to get addressed. A week later I'm back to being ignored when I just want my account closed down and not see their mailing list emails which can't just be unsubscribed from, if anything.

    Don't give up hope. Irresponsible lending appears to be the only key word.

    From the Ombudsman decisions page I don't really understand why Wonga had like 5 complaints when you compare to others. There's another lender what even is now closed down with just 2 pages whereas again some others are in excess of like 4.
    "If you are caught in a rainstorm, once you accept that you'll receive a soaking, the only thing left to do is enjoy the walk"
    • EmilyMac
    • By EmilyMac 6th Jun 17, 2:48 PM
    • 1 Posts
    • 1 Thanks
    EmilyMac
    Hi there, love the help and advice on this sight! I've used it to start the refund request process with several payday loan companies and am starting to see some success!
    Last week I had a response from the FOS and they have agreed that some of my loans with Wonga and Lending Stream shouldn't have been given to me. They have now issued their findings to both companies and the date they have to respond by is 8th June but apparently, if they haven't responded by then, it has to be escalated to the Ombudsman? Does anybody know if this is likely to happen? Or have an idea of timescale from
    This point to receiving my refund?

    Thank you!
    Originally posted by rootie82



    Hi,


    I have logged my complaint with FO after rejecting an offer.
    How long did it take for you to get a decision from FO?


    Thanks
    • dreamerinfate
    • By dreamerinfate 7th Jun 17, 11:35 AM
    • 122 Posts
    • 218 Thanks
    dreamerinfate
    Not posted for a while on here but have been lurking in the background

    Have had some success

    Square today - wrote of entire loan, although i never complained to these and no idea why they did, honestly would avoid this company, have had so many problems with them, emails constantly ignored, wrong amounts debited from my account, honestly nightmare. They then randomly sent me a letter stating that they had wrote of my loan but would not tell me why , i have emailed asking for an explanation but nothing received back and the loan is apparently going to be removed from my credit file.

    Lending Stream - Wrote of 2 x small loans of £87 and £73 and also reduced a £350 loan to £150, happy with this. I could have gone further with this however i am impatient and i thought i would just accept this.

    Safety net credit - Had a small loan with these and at the time of taking it out i had a gambling addiction and depression i wrote to them stating they had seen my transactions and the fact the day after i was paid i had no money left and they should have seen this, they agreed and have offered to refund £111.62, again i could have taken this further but i had already paid this of so thought i would just accept

    Wonga - Rejected my claim stating that my loan was older than 6 years, therefore didnt have a record of this, this is a lie, infact i have emails from a while back where a £400 loan went up to £1979 and at the time i was on about £1100 a month... So this one i am going to take further. The email i received was very standard and could tell they did not even look at it properly and they were quite rude.

    Satsuma Loans - only complained to these a few days ago but will wait and see. They have since asked for evidence has to why i am making a complaint, which i have sent of all relevant info. Dont expect anything from these but who knows.

    Paydayuk - I had a loan with these in 2010 and at the time i went to CCCS, i thought this was paid in full as not received any contact, telephone, email, letter nothing, i complained about irresponsible lending back in 2014 and they then tell me i had a balance of £250 which needed to be paid, long story but i kept emailing them offering to repay but emails were constantly ignored, i then said it should have been statue barred at this point however i would still pay as i did not want this hassle , again emails ignored, i then went to the ombudsman and they said there was nothing they could do, although they agree PAYDAYUK should have responded to me etc, anyway finally after 2 years i have managed to set a payment plan with these, slightly annoyed with this one as i have been trying to contact them and i was constantly ignored, they still never chased me for this, and they said it was my responsibility , which i do get, however if i did not know this stille existed why would i contact them and surely if someone hasnt paid they would contact me? Anyway done arguing with these so i am now on a repayment plan to pay it of..


    One question i do have is with safety net credit, has anyone had a refund from these, if so how long did it take? Only asking because they seem to be dragging there heels when refunding it and telling me it could take up to 7 working days, and in the past from other companies it has been in my account the same day or a day or 2 after

    Anyway good luck to everyone trying to reclaim

    Finally feel that i can get some sort of life back and will never make this stupid mistake again
    • List Maker
    • By List Maker 7th Jun 17, 2:39 PM
    • 19 Posts
    • 7 Thanks
    List Maker
    I had a small loan from satsuma after I had entered a dmp. As it was only one loan I sent a complaint email and didn't expect them to respond, or agree. But I had a final response and a cheque in the post 2 weeks later.
    I gave them a copy of my dmp summary and Experian report which seemed to be enough to conclude they shouldn't have leant it to me. It was fully paid back and this was a bonus, they didn't say anything about removing from credit file, but they have put that it is an official redress so fingers crossed.
    Just waiting on a chq from LS now, can't believe it's only taken 9 months to get responses from 6 companies, all in my favour. Thanks for the support everyone!
    • Pe88y
    • By Pe88y 13th Jun 17, 3:50 PM
    • 1 Posts
    • 0 Thanks
    Pe88y
    Hello,

    Since university (8 years ago) I have used payday loans at first i did not fully understand how they worked being so young and once I realised how they work I was stuck in a downwards spiral, borrowing off a friend to ensure the debt was cleared.

    After doing my readings on lots of articles and threads about claiming back money from payday loan companies I went through my bank statements and am shocked at a) the amounts and b) the frequency of borrowing.

    Today I wrote to:

    Payday Express - I didn't get a statement of all the loans that I took out but provided bank statements from 12/2010 to 05/2012 showing my payments to them. I thought I'd just get my complaint in as it doesn't look like it will respond anytime soon to a statement of account request!

    QuickQuid - I'm a serial borrower from this company from 05/2011 onwards. Again I've provided bank statements showing my payments to the company.

    Wonga - loans from 09/2012 to 11/2014. More payments showing the frequency of my borrowing.

    I am fully expecting to be referring all three complaints to the Ombudsman! I do have a few questions:

    1) does anybody have any success in claiming from companies for loans in 2016?
    2) has anybody tried to make a claim for a loan from 118? I got a loan from 118. Due to a family emergency I contacted the company and explained I could not afford my payments so I am currently on a payment plan. The amount of interest I'm being charged is sickening.

    I'm in a sticky situation with debts and trying to clear them all in the next 12 months so I can rebuild my credit and get my house!

    Just thought I would ask people in regards to 118. I will update my complaints on here as and when x
    • DanDaniel
    • By DanDaniel 14th Jun 17, 3:49 PM
    • 80 Posts
    • 85 Thanks
    DanDaniel
    Complaint still ongoing! It's been 12 months now. I spoke to the ombudsman last week to be told it still hasn't been assigned to an actual person....the adjudicator passed my case over to them in October last year! So, so frustrating!
    Originally posted by sacha28
    Sacha28 - to give you an idea - I first complained about Wonga in May last year, it was after ages assigned to an Ombudsman in December. I have been chasing them to. However, always been dealing via email, on Thursday I had a letter through the post. Ombudsman upheld my complaint, Wonga contacted me by email Friday for account details and wham ! Money in account today.

    So, you shouldn't have to wait much longer as I think your timescales are on a par with mine :-)
    • DanDaniel
    • By DanDaniel 14th Jun 17, 4:10 PM
    • 80 Posts
    • 85 Thanks
    DanDaniel
    So 13 months and my journey is over ! I never thought I would see a penny of the money I lost in my constant cycle of borrowing. It was a pretty dark few years for me financially, I by some miracle managed to just keep my head above the water with borrowing from multiple lenders. That was all in 2010 and as I recovered financially, by 2014 I was back on track. I learnt a very valuable lesson in those 4 years and never wanted to return to those times. Never wanted to calculate what I threw away to these cowboys and just got on with life. Then I stumbled across this and the debt camel site. It's taken 13 months but I have percivered, today I had my final complaint settled and its full closure for me. I managed to claim back nearly all the monies spent, and with interest this I reckon puts me back to never taking any loans out at all.

    Payday Express. £900
    Payday UK. £3200. FOS
    Txt Loans. £500
    Quick Quid. £6000. FOS
    Wonga. £9600. FOS Ombudsman review
    MyJar. £550

    So, I have £20k in the bank from all from refunds. A very different position from the one I was in a few years back. I cannot thank this site enough for all the help and support, if it wasn't for this I would have never even thought about challenging the pay day loans !

    My advice - percivere, be patient, don't accept anything too much less than you believe you are owed (QQ offered me £500 then £2000 and the Ombudsman ordered them to pay £6000, I nearly accepted the £2k!)

    Thank you Thank you Thank you all from the bottom of my heart !!
    • sourcrates
    • By sourcrates 14th Jun 17, 5:31 PM
    • 10,930 Posts
    • 10,590 Thanks
    sourcrates
    That's some refund that !!

    Well done !!
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. I'm a volunteer to help the boards run smoothly, and I can move and merge posts there.
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Legal advice see : http://legalbeagles.info/
    • DaveP10
    • By DaveP10 15th Jun 17, 10:45 AM
    • 4 Posts
    • 1 Thanks
    DaveP10

    So, I have £20k in the bank from all from refunds. A very different position from the one I was in a few years back. I cannot thank this site enough for all the help and support, if it wasn't for this I would have never even thought about challenging the pay day loans !
    Originally posted by DanDaniel
    wow, that is brilliant outcome for you!! Well done!!

    I am just starting the process of trying to get money back from Sunny and Wonga. Not quite due as much as you but i've calculated around £2.5k-£3k from each.

    I was wondering, you mentioned Wonga had to go to the Ombudsman, did they completely reject your initial complaint or did they offer you a small amount?

    Its just that I made my complaints 8th May, not heard back from Sunny yet (apart from acknowledging my complaint) but Wonga responded within 3 weeks rejecting my complaint.

    Intrigued to know if the Ombudsman found in your favour if Wonga rejected it completely.

    I Immediately reported them to ombudsman and have just sent of copies of my bank statements, credit report etc today so the ball is rolling with them.


    Also, I see from the money you got back you had some smaller payouts from companies.
    Were these companies where you only took 2 or 3 loans from them? Reason I ask is, I took out a 6 month installment loan with Lending stream and they then offered me another one after 3 months as I had made payments on time. I took this but then after 2 months entered a DMP. Haven't complained to them but wondered if it is worth it?
    • DaveP10
    • By DaveP10 15th Jun 17, 10:52 AM
    • 4 Posts
    • 1 Thanks
    DaveP10
    Know this thread is for Payday loans but has anyone had or heard of any success claiming against Credit Card companies who have actively informed you that you can increase your limit.

    Or 118 loans who offered me a top up loan as I had made on time payments for 12 months?

    My credit report must have been awful at these points!


    Have now got myself on the straight and narrow with a DMP but am hoping any pay day loan refunds can go towards reducing the time it will take to get this paid off. And if I could include 118 and the credit cards then that would reduce it even more!!
    • Jacq1888
    • By Jacq1888 15th Jun 17, 3:31 PM
    • 1 Posts
    • 0 Thanks
    Jacq1888
    How long did quick quid take from your sending your initial email
    • SparrowHawk
    • By SparrowHawk 16th Jun 17, 6:44 AM
    • 1 Posts
    • 0 Thanks
    SparrowHawk
    Hi....totally new to the thread and catching up with everything. Is there a template email/letter at all to send payday loan companies? I've had a few over the years, always paid back and on time but due to a cut in wage I was desperate (as we sometimes are in life, slowly but surely learning!). Currently saving for house deposit but know these payday loans are going to go against me. Making necessary steps to build up my credit score and I'm sitting on 'Good' for now.

    Also, to the people who got refunds- a massive WELL DONE! Here's hoping that we can learn from our mistakes and start to make sensible steps with money. ��
    • Bluetonic123
    • By Bluetonic123 19th Jun 17, 1:48 PM
    • 34 Posts
    • 16 Thanks
    Bluetonic123
    I have had some positive news!

    The adjudicator has upheld my complaint to Quickquid and recommended that they refund all interest and charges. I don't know if Quickquid will agree but as my repayment was more than half my salary and I had many consecutive loans I can't see an ombudsman disagreeing. The longer it takes the more the 8% interest will be.

    The adjudicator also saw that I had another case in with 247moneybox so has agreed to take that on.

    A different adjudicator didn’t uphold my complaint with H&T. They are my smallest so I am not as fussed but have asked for an ombudsman review.

    My claim with Wonga is with the jurisdictions team.

    Peachy and Mr Lender made me cash offers which I accepted as I needed money quickly (although I could probably have got more)

    I am in no way in a good financial state now and am struggling with keeping on top of things, despite the fact I earn a good salary - due to past payday loan use but I feel like I have turned a corner. I will never ever take out a payday loan again. I won't be able to get credit for a few years so I will have to live within my means which will be a good lesson.

    I am determined to be a homeowner one day
    • hendo001
    • By hendo001 19th Jun 17, 7:11 PM
    • 2 Posts
    • 0 Thanks
    hendo001
    Hi everyone, what a wonderful thread. I must be up there with the worst offenders when it comes to payday loans. I do take some responsibility for the mess I got myself in, however there is no doubt these companies preyed upon the weak and knew exactly what they were doing.

    Back in 2006 I was already in a world of pain debt wise, then 10 years of payday loan hell added to the misery.

    I've just submitted complaints to 13 companies, and reading this thread gives me hope of a better future. I'm currently 2k away from being debt free, but it's been a long road. This thread is the light at the end of the tunnel for me. I may be waiting a long time to see this through but I'm in a semi comfortable position now financially, so I have time on my side.

    I didn't request statements of account but instead went straight to the complaint letter template from the debt camel website. I honestly have no idea what sort of amounts I'm looking at so I may have jumped the gun there, but wonga for example I know I payed interest of £150-300 per month at least 10 months of the year for 8 years. QQ was as bad if not worse. I'll wait and see how they respond and then request statements. It's scary to think back at how bad it was.

    I just hope this goes well for myself and for everyone else that has active complaints. So, so happy for everyone that has been successful. It feels like karma!!

    I'll provide updates as I get them.

    Onwards and upwards everyone x
    • sourcrates
    • By sourcrates 25th Jun 17, 11:24 AM
    • 10,930 Posts
    • 10,590 Thanks
    sourcrates
    I have made this thread a sticky, so its easier for people to find now.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. I'm a volunteer to help the boards run smoothly, and I can move and merge posts there.
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Legal advice see : http://legalbeagles.info/
    • Leanneglos1
    • By Leanneglos1 25th Jun 17, 1:07 PM
    • 14 Posts
    • 1 Thanks
    Leanneglos1
    So I am in the process of contacting the payday lenders I remember having loans with, as I moved around banks can anyone tell me the best way to find out who I had all my loans with, which credit report will show this? Thanks
    • glitterunicorn
    • By glitterunicorn 26th Jun 17, 10:55 AM
    • 9 Posts
    • 30 Thanks
    glitterunicorn
    I submitted complaints to 8 companies and have so far had some differing responses.


    Wonga - an offer of just under £3k (which I calculated at less than £2k so I have accepted this on Friday)
    Lending Stream - they continue to send me the same response which doesn't actually respond to any of my queries. This will be passed to the ombudsman soon as they haven't had the full 8 weeks yet.
    Mr Lender - I have an outstanding balance which they have reduced from over £400 to around £80 which I am happy with
    247 - outstanding balance of £250 has been written off which I am happy with
    Uncle Buck, PDUK, Sunny and Different Money have not yet responded.
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