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  • FIRST POST
    • woody53
    • By woody53 17th Jul 15, 9:32 PM
    • 28Posts
    • 69Thanks
    woody53
    Reclaiming money back from various payday loan companies
    • #1
    • 17th Jul 15, 9:32 PM
    Reclaiming money back from various payday loan companies 17th Jul 15 at 9:32 PM
    Hi all just wanted to share some good news regarding payday loan companies.....
    From early 2011 until mid 2014 I too was caught in the payday loan trap, all my own fault may I add, I borrow the money and in the end paid every penny back, would estimate 15000 over the years maybe 20.
    Early this year I saw all the news regarding payday loan companies and irresponsible lending, unfair interest etc etc etc, so I decided to have ago and try and get a few quid back myself.
    So far I have been in contact with 5 of the companies I was lending multiple loans from at the same time with many roll overs too, I have received 4 apologies and offers totalling over 5000 and the other complaint is now with the ombudsman.
    I never expected these amounts back but if you too were in the same situation, get all your facts in order and get complaining, from the initial email sent I had the money back within 8 weeks.
Page 129
    • silolz0rz
    • By silolz0rz 20th Apr 17, 3:03 PM
    • 19 Posts
    • 4 Thanks
    silolz0rz
    Wonga
    I gave Wonga the 8 weeks, required (Which ended on 15/04/2017)

    Today is the 20/04/2017 and they've just emailed me with a resolution offering me £666.21. I quickly emailed back and explained that they ran out of the 8 week point and i've escalated the complaint to Financial Ombudsman.

    Looking for some more ontop of that.

    Keep it up
    • StephenHF
    • By StephenHF 20th Apr 17, 3:21 PM
    • 2 Posts
    • 0 Thanks
    StephenHF
    Afternoon all,


    On the back of this thread I decided to fire off some emails today and try my luck.


    My circumstances back in 2010 after losing my job were pretty dire and saw me using payday loans continuously until I defaulted on them all.


    This was also whilst having a defaulted £5k loan and 2 credit cards in default which I couldn't afford the payments on so I should never have been provided credit in the first place.


    Wonga wrote off an outstanding debt some time ago however my other PDL's I paid off when I got myself back on my feet using settlement offers.


    I actually received 4 responses from companies within an hour of sending them out this morning which surprised me. 1 advised they are satisfied they followed best practice and provided all relevant account info.


    1 claimed they are not a payday lender and I have the wrong email address? Their email signature suggests otherwise however so I have politely asked them to sort this issue out.


    The other two wont provide an account statement and have quoted CFA regs and told me at first instance to lodge the complaint with the FOS. I thought they would have wanted to deal with this in house first but hey ho, we shall see what happens!


    Absolutely wonderful to read through this thread and see all the positive stories from people so hopefully I have a similar result.


    All the best everyone,


    Stephen
    • robdogg11
    • By robdogg11 20th Apr 17, 3:55 PM
    • 22 Posts
    • 10 Thanks
    robdogg11
    Excellent, here's hoping for a swift payment then.
    Originally posted by robdogg11
    PDUK have failed to reply to the adjudicators decision so I'm waiting for it to be passed to the ombudsman.

    QQ are still dragging there heels arguing with the adjudicator about loans over 6 years old.

    So, I'm at a bit of a standstill at the moment which is quite annoying. I was hoping to start looking at houses soon and wanted the defaults sorted before then but looks like it could be awhile yet.
    • StephenHF
    • By StephenHF 20th Apr 17, 7:25 PM
    • 2 Posts
    • 0 Thanks
    StephenHF
    Interesting response I got this evening:

    With reference to your complaint we would be interested to know who provided you the template and our email address. We would also would like to see evidence such as a credit agreement that Express Finance Loans Ltd has ever provided you with a loan.

    Customer Services
    Express Finance Loans Ltd
    • Fitzy1980
    • By Fitzy1980 20th Apr 17, 8:22 PM
    • 2 Posts
    • 0 Thanks
    Fitzy1980
    Hi All

    I just wanted to say thank you to you all for your advice on this blog. I got myself into terrible debt and I had no one to talk to about it. I started looking at this forum and decided to act and speak to all pay day loan companies I was in debt with, I have raised complaints with them all as I should never have been allowed to borrow.

    Today Mr Lender have written off all loans, I have got a re payment plan with sunny and lending stream and am trying to get sum money back from pounds to pockets and payday uk. Next stop is the money shop.

    I feel so much better in myself and want to give a big thanks to all. X
    • keepcalmandstayoutofdebt
    • By keepcalmandstayoutofdebt 20th Apr 17, 8:42 PM
    • 2,733 Posts
    • 1,426 Thanks
    keepcalmandstayoutofdebt
    Interesting response I got this evening
    Originally posted by StephenHF
    From what's been posted I think you might find the mentioned company you are contacting is a broker if you trying for payday express.
    "If you are caught in a rainstorm, once you accept that you'll receive a soaking, the only thing left to do is enjoy the walk"
    • keepcalmandstayoutofdebt
    • By keepcalmandstayoutofdebt 20th Apr 17, 8:55 PM
    • 2,733 Posts
    • 1,426 Thanks
    keepcalmandstayoutofdebt
    Hi All

    I just wanted to say thank you to you all for your advice on this blog. I got myself into terrible debt and I had no one to talk to about it. I started looking at this forum and decided to act and speak to all pay day loan companies I was in debt with, I have raised complaints with them all as I should never have been allowed to borrow.

    I have got a re payment plan with sunny

    I feel so much better in myself and want to give a big thanks to all. X
    Originally posted by Fitzy1980
    Great but you were managing your debt rather then redress. I hope Sunny told you they carry on charging interest. Just the start of the complaints of the future stacking up nonetheless.

    Actually I'm off a different mindset the good thing about these outrageous loans appears to be when you really are in slightly more serious debt the DCA's and their like are minded to treat you so much better for being able to see them so I guess that is still something.
    "If you are caught in a rainstorm, once you accept that you'll receive a soaking, the only thing left to do is enjoy the walk"
    • leechadders
    • By leechadders 21st Apr 17, 4:42 PM
    • 1 Posts
    • 0 Thanks
    leechadders
    Hi, I hope someone can help on here. I'm in a similar situation with struggling to pay loans back and having to borrow to pay back. A couple of questions:-
    1) do the loans have to before 2014 I've had them since last year?
    2) is there a template on what to say to complaining and getting a refund?
    Thank you.
    • silolz0rz
    • By silolz0rz 24th Apr 17, 2:20 PM
    • 19 Posts
    • 4 Thanks
    silolz0rz
    Hi, I hope someone can help on here. I'm in a similar situation with struggling to pay loans back and having to borrow to pay back. A couple of questions:-
    1) do the loans have to before 2014 I've had them since last year?
    2) is there a template on what to say to complaining and getting a refund?
    Thank you.
    Originally posted by leechadders

    You'd be lucky to get a reply from anyone on this thread anymore, most people are mainly here to type their problems up. I have had 3 questions unanswered.

    This is your starting point, this page will tell you step-by-step the process you need to carry out and what information you need to hand.

    https://debtcamel.co.uk/payday-loan-refunds/
    • Fitzy1980
    • By Fitzy1980 24th Apr 17, 2:31 PM
    • 2 Posts
    • 0 Thanks
    Fitzy1980
    Great but you were managing your debt rather then redress. I hope Sunny told you they carry on charging interest. Just the start of the complaints of the future stacking up nonetheless.

    Actually I'm off a different mindset the good thing about these outrageous loans appears to be when you really are in slightly more serious debt the DCA's and their like are minded to treat you so much better for being able to see them so I guess that is still something.
    Originally posted by keepcalmandstayoutofdebt

    I have had emails from Sunny saying they have frozen interest? Is this not true?
    • Bluetonic123
    • By Bluetonic123 25th Apr 17, 8:50 PM
    • 39 Posts
    • 30 Thanks
    Bluetonic123
    If Sunny told you that they have frozen interest I would have thought it would be true. You could easily find out by comparing what you have paid with what you still owe. If they have been sneakily adding interest then you would definitely have cause to complain.
    • robdogg11
    • By robdogg11 26th Apr 17, 4:01 PM
    • 22 Posts
    • 10 Thanks
    robdogg11
    PDUK finally got back to the adjudicator. They didn't fully agree with the decision but its close enough so I have accepted to save waiting in the queue for an ombudsman.
    • silolz0rz
    • By silolz0rz 4th May 17, 11:57 AM
    • 19 Posts
    • 4 Thanks
    silolz0rz
    Just posting an update:

    Wonga = Financial Ombudsman 20/04/2017 (Wonga offered £666- declined)
    QQ = Financial Ombudsman 20/04/2017 (QQ declined my redress)
    CashGenie = (settled for £447 written off and mark off credit file)
    Safetynet: £561 = Financial Ombudsman
    CASHASAP = Settled for £90, was in my bank in about 20 minutes.
    Debt Free (08/05/2017)
    QQ declined my offer, FOS now said QQ has offered £538
    WONGA result from FOS in a few days.
    • tibawo
    • By tibawo 4th May 17, 5:11 PM
    • 1,036 Posts
    • 9,062 Thanks
    tibawo
    i keep watching how people are going. still waiting for ongoing argument re the 6 years cut off with QQ and adjudicator to be settled.
    2017- No clutter to be seen : my aim 33min 37 sec a week.
    My ten pound weekly challenge - weeks completed 3/52 missed target 1
    • List Maker
    • By List Maker 5th May 17, 9:45 AM
    • 24 Posts
    • 8 Thanks
    List Maker
    I have received redress from Wonga, PDUK, PDE and QQ. Just got the biggie of LS sat waiting for an ombudsman after they disagreed with the adjudicator.

    I know some people are only just starting their journey but don't give up. The amounts I have received and hopefully will be will be more than what I paid back on my DMP. My 100+ entires on my credit file has now gone down to about 40, with around 30 more to potentially know off.

    Got a small credit card so I can start to rebuild my credit worthiness. I don't have a car loan or even phone agreement as I use my company mobile, so needed a credit card to get things moving. Even had an increase after 4 months. Not that I will be using it and going back to the dark side but slowly things are getting better and the dream of getting a mortgage is in sight!
    • bamgbost
    • By bamgbost 5th May 17, 5:13 PM
    • 208 Posts
    • 63 Thanks
    bamgbost
    Does anyone know how long it normally takes when the case is referred to the ombudsman, after an adjudicators demand is declined by the lender?


    I have been waiting about a month now. Not sure how long this process should take?


    (Basically adjudicator ruled in my favour, but Cheque Centre are still disputing!)
    • List Maker
    • By List Maker 5th May 17, 11:02 PM
    • 24 Posts
    • 8 Thanks
    List Maker
    Does anyone know how long it normally takes when the case is referred to the ombudsman, after an adjudicators demand is declined by the lender?


    I have been waiting about a month now. Not sure how long this process should take?


    (Basically adjudicator ruled in my favour, but Cheque Centre are still disputing!)
    Originally posted by bamgbost
    Pretty sure that you're in for a long wait. Many people have had to wait up to a year. I'm on month 3. They are incredibly busy, I would assume because the help of this thread!
    • DanDaniel
    • By DanDaniel 6th May 17, 1:21 PM
    • 80 Posts
    • 86 Thanks
    DanDaniel
    Hi Folks,

    Just a quick one, my complaint was referred for Ombudsman review by the adjudicator at the end of November, I have chased since but am told it's still in the que for a final Ombudsman decision.

    How long have people been waiting for an Ombusman after the adjudicators decision was declined by Wonga ?

    Many thanks

    Dan
    • DanDaniel
    • By DanDaniel 6th May 17, 1:21 PM
    • 80 Posts
    • 86 Thanks
    DanDaniel
    Sorry I just noted the above post :-)
    • sacha28
    • By sacha28 6th May 17, 9:44 PM
    • 741 Posts
    • 1,130 Thanks
    sacha28
    Hi Folks,

    Just a quick one, my complaint was referred for Ombudsman review by the adjudicator at the end of November, I have chased since but am told it's still in the que for a final Ombudsman decision.

    How long have people been waiting for an Ombusman after the adjudicators decision was declined by Wonga ?

    Many thanks

    Dan
    Originally posted by DanDaniel
    My case was passed to the ombudsman in October last year......I'm still waiting
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