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  • FIRST POST
    • woody53
    • By woody53 17th Jul 15, 9:32 PM
    • 28Posts
    • 69Thanks
    woody53
    Reclaiming money back from various payday loan companies
    • #1
    • 17th Jul 15, 9:32 PM
    Reclaiming money back from various payday loan companies 17th Jul 15 at 9:32 PM
    Hi all just wanted to share some good news regarding payday loan companies.....
    From early 2011 until mid 2014 I too was caught in the payday loan trap, all my own fault may I add, I borrow the money and in the end paid every penny back, would estimate 15000 over the years maybe 20.
    Early this year I saw all the news regarding payday loan companies and irresponsible lending, unfair interest etc etc etc, so I decided to have ago and try and get a few quid back myself.
    So far I have been in contact with 5 of the companies I was lending multiple loans from at the same time with many roll overs too, I have received 4 apologies and offers totalling over 5000 and the other complaint is now with the ombudsman.
    I never expected these amounts back but if you too were in the same situation, get all your facts in order and get complaining, from the initial email sent I had the money back within 8 weeks.
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    • Bluetonic123
    • By Bluetonic123 10th Mar 17, 12:22 PM
    • 41 Posts
    • 30 Thanks
    Bluetonic123
    Now got seriously fed up with Wonga, yet another generic email received asking for more time.


    Never get a response from any emails I send them.


    I've decided it's time to escalate to FOS.


    Any advice on how to go about that and word the complaint etc?
    Originally posted by AdviceSought
    I submitted my complaint online and just pasted in what I sent to the companies and their response and explained why I was not satisfied with their response.

    If they keep asking for more time you might as well escalate as the FOS are taking a long time to look into these anyway so you might as well get in the queue with them.
    • AdviceSought
    • By AdviceSought 10th Mar 17, 12:51 PM
    • 179 Posts
    • 17 Thanks
    AdviceSought
    I submitted my complaint online and just pasted in what I sent to the companies and their response and explained why I was not satisfied with their response.

    If they keep asking for more time you might as well escalate as the FOS are taking a long time to look into these anyway so you might as well get in the queue with them.
    Originally posted by Bluetonic123


    I take it they wont stop investigating my complaint even if I escalate it?
    • StrugglingWithDebt87
    • By StrugglingWithDebt87 11th Mar 17, 6:58 PM
    • 12 Posts
    • 15 Thanks
    StrugglingWithDebt87
    The successes people are having with these PDL companies are great. I've been in debt for the best part of 10 years and reliant on PDL's for the last 6 years.

    Having read information on debt camel, I submitted claims to QuickQuid, Wonga and Sunny in the middle of January. Updates are as follows:

    QuickQuid - claim for £6,361. Complaint rejected with a £350 goodwill offer. Referred to ombudsman a week ago.

    Wonga - claim for £5,375. 8 weeks up Wednesday. Will refer to FOS if nothing back.

    Sunny - claim for approx £1,260. 8 weeks up Thursday. Will refer to FOS if nothing heard.

    Looks like I still have a long way to go but hopeful I'll have a positive outcome for at least some of the many loans (50+) I've taken out with these companies.

    Thanks
    • Bluetonic123
    • By Bluetonic123 13th Mar 17, 4:07 PM
    • 41 Posts
    • 30 Thanks
    Bluetonic123
    I take it they wont stop investigating my complaint even if I escalate it?
    Originally posted by AdviceSought
    If anything I would have thought that contact from the ombudsman would hurry them up.
    • Sadie23
    • By Sadie23 13th Mar 17, 4:26 PM
    • 57 Posts
    • 102 Thanks
    Sadie23
    If anything I would have thought that contact from the ombudsman would hurry them up.
    Originally posted by Bluetonic123

    As soon as I referred Wonga to FOS, they came back within 2 days with an offer which was more than I expected even with ombudsman so I accepted it!
    • sefton
    • By sefton 13th Mar 17, 6:59 PM
    • 81 Posts
    • 21 Thanks
    sefton
    Sorry to tag onto this thread, I'm new to all this! I have been successful in claiming back money from Quid market, cheque centre and cash genie, all paid into my bank account after the ombudsman had made the final decision. CFO Lending however are a total nightmare! Back in the beginning of January the ombudsman agreed to a refund of £175, CFO have taken my bank details and they confirmed the amount to be refunded, however shortly after this they advised refund take 6-8 weeks. It has now gone past the 6-8 week cut off point and they have ignored myself and the ombudsmans attempts to contact them.

    The ombudsman has advised me they are dealing with another case where CFO have not paid a refund and are ignoring all contact from the ombudsman . I have reported them to the FCA who are currently doing an investigation into CFO. The longer it goes on the less hopeful I am of getting any refund back. I was wondering if anyone else on here is waiting for a refund from CFO, it's almost up to 4months since the ombudsmans decision, and I've tried everything possible to get my money back. It's really getting on my nerves now, do you guys have any advice or is anyone else in a similar situation with them?

    Thanks so much
    Originally posted by Lisabillybob
    Apparently this company are telling lots of people they will pay them within 6-8 weeks and then not paying up.
    • silolz0rz
    • By silolz0rz 13th Mar 17, 9:14 PM
    • 19 Posts
    • 4 Thanks
    silolz0rz
    Hello,

    I will update this post with more information. I've just received my Statement of Accounts from WONGA (which took forever). What is my next action?

    - Should I add up all the "interest" fee's in total
    - Do you also add on the "transfer fee" too?

    After i've done the total, shall I then reply back to Wonga and explain why I want redress?

    thanks
    • GMS128
    • By GMS128 13th Mar 17, 10:37 PM
    • 1 Posts
    • 1 Thanks
    GMS128
    £870 claimed back by FOS after Wonga initially rejected it, thanks to all for the tips and guidance!
    • Bluetonic123
    • By Bluetonic123 13th Mar 17, 11:28 PM
    • 41 Posts
    • 30 Thanks
    Bluetonic123
    £870 claimed back by FOS after Wonga initially rejected it, thanks to all for the tips and guidance!
    Originally posted by GMS128
    Congratulations!
    • silolz0rz
    • By silolz0rz 14th Mar 17, 7:25 AM
    • 19 Posts
    • 4 Thanks
    silolz0rz
    YESTERDAY 10:37 PM
    GMS128 £870 claimed back by FOS after Wonga initially rejected it, thanks to all for the tips and guidance!


    How did you start the process against Wonga?
    • sacha28
    • By sacha28 14th Mar 17, 1:30 PM
    • 756 Posts
    • 1,151 Thanks
    sacha28
    Oh my god I feel like I've been forgotten!!! I started all of this almost a year ago, the adjudicator upheld my complaint but Wonga insisted it was looked at by the ombudsman.....that was October last year and I have heard absolutely NOTHING since

    It's been quite a few weeks since I visited this thread, although I am genuinely pleased for all of the posters getting their redress I'm getting really frustrated because a lot of them complained months after I did

    Surely it can't be much longer?!
    • fatbelly
    • By fatbelly 14th Mar 17, 2:16 PM
    • 11,659 Posts
    • 8,793 Thanks
    fatbelly
    Apparently this company are telling lots of people they will pay them within 6-8 weeks and then not paying up.
    Originally posted by sefton
    Costs £25 to start a court claim of up to £300 - you add the costs to the balance owed.

    Can't see they would have a defence
    • sefton
    • By sefton 15th Mar 17, 2:40 PM
    • 81 Posts
    • 21 Thanks
    sefton
    Costs £25 to start a court claim of up to £300 - you add the costs to the balance owed.

    Can't see they would have a defence
    Originally posted by fatbelly
    If as Lisabillybob claims they are ignoring the Ombudsman it's a clear cut case of refusal to pay and yes it's slam dunk as they legally have to pay what the Ombudsman tells them to pay. Would it be worth it for £175.00.

    Is this a case of take them to court they still don't pay up then what do you do. If the judgement is under £600.00 then you can't use the Sheriffs (HCEO). From watching that show on TV that seems like the only way you could get scum like this to pay up. I know the are regulated by the FCA but they have already stopped them trading so what more can they do.
    • Fromthebrink
    • By Fromthebrink 15th Mar 17, 8:24 PM
    • 7 Posts
    • 5 Thanks
    Fromthebrink
    Hi folks,

    Quick update on my Wonga case for what it's worth. Complaint filed on Feb 14th (Happy valentines!), automated response received on Feb 16th. I followed up with a phone call on 10th March and was informed the complaint was received, but is yet to be looked at. I requested my statement of account be sent in plenty of time prior to the 8 week findings deadline, and was assured this would be the case. The operator did note they were 'extremely busy with complaints' which is hardly surprising! Wonga followed up this conversation with another automated email (assumed as it was sent at 00:13) on March 12, explaining that my case was taking longer than expected.

    I fully expect that this will end up with the ombudsman and I am prepared to play the long game. I will update as and when necessary.

    Good luck to you all!
    • silolz0rz
    • By silolz0rz 16th Mar 17, 7:52 PM
    • 19 Posts
    • 4 Thanks
    silolz0rz
    Has anyone heard anything from CASHASAP? i've had no reply since 14th feb
    • Bluetonic123
    • By Bluetonic123 17th Mar 17, 2:39 PM
    • 41 Posts
    • 30 Thanks
    Bluetonic123
    I got my last final response to from H&T today. They did not uphold my complaint so I have referred it to the ombudsman.

    I also asked for an update on submitted complaints on Quick Quid and Wonga (Complained to the companies at the end of August and send to the FOS at the end of October and they are still awaiting an adjudicator.

    This is a slow process but I hope it is one that will pay off.
    • robdogg11
    • By robdogg11 17th Mar 17, 4:15 PM
    • 41 Posts
    • 19 Thanks
    robdogg11
    Finally got a response from Wonga on my complaint.

    Offered refunds and full credit history wipe of 2/9 loans I had with them. I have decided to accept as these were the 2 biggest loans so totalled about 60% of the amount I was expecting. Out of the others, 2 have already dropped off my file, another 2 are due to drop off in May and the rest are due off early next year so I felt it wasn't worth the long ombudsman process, especially with the added complication of a few of them being over 6 years old.

    Plus, the 60% will come in very handy at the moment.

    Pretty chuffed to have another one sorted, the 2 I have left (QQ and PDUK) are progressing through the ombudsman process pretty quickly it seems so hopefully there is light at the end of the tunnel now.
    • Fromthebrink
    • By Fromthebrink 17th Mar 17, 9:04 PM
    • 7 Posts
    • 5 Thanks
    Fromthebrink
    Hi folks,

    Another update on my Wonga case. I received my statement of account by email yesterday. In total I was approved for 27 loans in 29 months. Without meaning to sound dramatic, it was difficult reading through the loan amounts and terms as they are of a time when I was struggling so badly to cope with debt. Thankfully, I am through that period and in a much better place. If you are going through something similar, please get professional help. Find breathing space, and plan your way out.

    Back to the update, I have this evening sent my response to Wonga based on the information contained within my statement of account. As I have said previously, I feel no shame claiming as much as I possibly can back from them. I accept responsibility for the first loan, perhaps even number 2 and 3. However, there can be no justifiable reason for approving a pay day loan that is in excess of 80% of a borrowers monthly wage. This happened SEVEN times!

    More as it develops.
    • Delete33
    • By Delete33 21st Mar 17, 11:17 AM
    • 801 Posts
    • 467 Thanks
    Delete33
    Patience
    Fourteen months of waiting so far. PDUK complaint started Jan 2016 PDUK ignored my Adjudicator at all stages, passed to a Ombudsman Sept 2016. Patience is the Key to this, waiting for an E-Mail from my Adjudicator as the last contact was in December 2016.
    • sefton
    • By sefton 23rd Mar 17, 6:17 PM
    • 81 Posts
    • 21 Thanks
    sefton
    I take it they wont stop investigating my complaint even if I escalate it?
    Originally posted by AdviceSought
    As long as you've given Wonga 8 weeks to respond to your complaint then you might as well go to the FOS as Wonga probably are not investigating your claim at all. They might intend to and have it atthe bottom of a pile but what is there to investigate that would take an experienced person looking at your case more than an a couple of hours at most.
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