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  • FIRST POST
    europcarscam
    0 WOW
    Europcar scam
    • #1
    • 17th Jul 15, 11:01 AM
    0 WOW
    Europcar scam 17th Jul 15 at 11:01 AM
    I rarely post on forums but felt I needed to highlight Europcar's totally unprofessional service. I hired a car and thought it was strange that no one checked the car when I left the depot. On my return to the office 2 days later I was met by 2 Europcar attendants in the car park who swamped the car as I parked. Next thing I know 2 small scratches on the alloys are pointed out to me. I was in total shock as 100% sure that the damage must have been done by previous person that hired the car. Anyway to cut a long story short I got home and thought nothing of it. 2 weeks late I looked at my statement to find 2 debits on my account by Europcar for nearly £400. Firstly I was shocked that this had been done with no prior notification as to what this was for. I was very upset with the situation and called customer service, but to my amazement the office closed during the weekend. I finally lodged my complaint on Monday and then got no reply within the promised 10 day time frame, as clearly they had no solid evidence to prove the damage was done by myself. I also approached Barclaycard and they kindly resolved the issue on my behalf getting the money refunded quickly. My advice is don't be bullied by Europcar, in my opinion they must be doing this on a regular basis and making money because people don't know how to complain about such matters.

    Best advice if you think Europcar have charged you incorrectly-
    1) Please email or call - 0371 384 0235. Monday - Friday 09.00 - 17.15 to make complaint.
    2) Contact payment card e.g. Barclaycard and see if they can get your money back.
    3)Good luck!

    This simply is not a company to trust simply Google - 'Europcar Trust pilot'

    Here is the reply from Europcar-

    Good Morning Mr XXXX


    Thank you for contacting Europcar customer services with your query regarding your recent rental and the charges levied against on this occasion.

    I have reviewed our records and can confirm that the charges relate to damages that were discovered on the vehicle upon rental termination.

    However, we have queried these charges with Europcar XXXXX and they have not been able to provide sufficient evidence in order for us to uphold the charges. As this is the case, I can confirm that both of the additional amounts that were charged against you on this occasion have today been refunded and will show in your account within the next 3-10 working days.

    I trust that this clarifies your query on this occasion.

    Regards

    XXXXXXXX
    Europcar UK Group
Page 1
    • eDicky
    • By eDicky 17th Jul 15, 1:32 PM
    • 2,917 Posts
    • 1,281 Thanks
    eDicky
    • #2
    • 17th Jul 15, 1:32 PM
    • #2
    • 17th Jul 15, 1:32 PM
    Can you please give the location?
    Evolution, not revolution
    • AlexMac
    • By AlexMac 17th Jul 15, 11:25 PM
    • 1,947 Posts
    • 1,715 Thanks
    AlexMac
    • #3
    • 17th Jul 15, 11:25 PM
    • #3
    • 17th Jul 15, 11:25 PM
    Good result; but google 'Europcar scam' and you get 68,000 complaints like yours. As I rent several times a year, and have never been scammed I must be doing something right; by going through the UK-Manchester-based broker www.carhire3000. But I also take out annual multi-trip excess cover for about £40 with insurance4carhire.com in case a rogue operator punctures my smug bubble!
    • shoi
    • By shoi 8th Aug 15, 8:51 PM
    • 127 Posts
    • 33 Thanks
    shoi
    • #4
    • 8th Aug 15, 8:51 PM
    • #4
    • 8th Aug 15, 8:51 PM
    Our new version of the same story
    Ebbsfleet
    £1000+vat wow.
    Already on the case with Europcar HQ, Visa and Excess Insurance company, actually I'll pass it on to Eurostar as well
    • shoi
    • By shoi 9th Aug 15, 10:55 AM
    • 127 Posts
    • 33 Thanks
    shoi
    • #5
    • 9th Aug 15, 10:55 AM
    • #5
    • 9th Aug 15, 10:55 AM
    Further to my post above £1000+vat, they've now charged it to the card without my authority. Is this a crime (please say yes)?
    • eDicky
    • By eDicky 9th Aug 15, 12:07 PM
    • 2,917 Posts
    • 1,281 Thanks
    eDicky
    • #6
    • 9th Aug 15, 12:07 PM
    • #6
    • 9th Aug 15, 12:07 PM
    You give no details, location or reason. If it is for damage 'found' on the car and your complaint to Europcar does not result in a refund you will have to claim it on your excess insurance, that's what it's for. You probably authorised having your card deducted when you signed, that's normal.
    • beckford
    • By beckford 24th Jun 17, 6:26 PM
    • 3 Posts
    • 0 Thanks
    beckford
    • #7
    • 24th Jun 17, 6:26 PM
    Europcar rip off
    • #7
    • 24th Jun 17, 6:26 PM
    Six weeks ago I returned an Interrent hire car to Marseille airport with a puncture. The employee, without even opening the boot to look, reported that the car required a new tyre.
    In consequence, I was charged £145.
    Interrent is part of Europcar and despite phone calls and emails to both offices in UK and France, no reply has been forthcoming.
    Will I rent from Euopcar/Interrent again? Not under any circumstances.
    Filiss
    • Gloomendoom
    • By Gloomendoom 24th Jun 17, 7:58 PM
    • 13,081 Posts
    • 17,299 Thanks
    Gloomendoom
    • #8
    • 24th Jun 17, 7:58 PM
    • #8
    • 24th Jun 17, 7:58 PM
    I wouldn't touch Europcar with a 30 foot barge pole.

    http://www.telegraph.co.uk/news/2017/06/24/exclusive-europcar-accused-overcharging-customers-repairs/
    Advice; it rhymes with mice. Advise; it rhymes with wise.
    • PeacefulWaters
    • By PeacefulWaters 24th Jun 17, 8:16 PM
    • 7,167 Posts
    • 8,825 Thanks
    PeacefulWaters
    • #9
    • 24th Jun 17, 8:16 PM
    • #9
    • 24th Jun 17, 8:16 PM
    Cost of repair.
    Cost of getting the car to the repairer.
    Income lost while car is in for repair and not rented out.

    It can add up.
    • Gloomendoom
    • By Gloomendoom 24th Jun 17, 9:35 PM
    • 13,081 Posts
    • 17,299 Thanks
    Gloomendoom
    The thing is that hire companies don't get the repairs done. I frequently rent vans and occasionally get charged for damage. It really !!!!!s me off to get the same van six months later with the damage they charged me for still unfixed.
    Advice; it rhymes with mice. Advise; it rhymes with wise.
    • Geoff1963
    • By Geoff1963 24th Jun 17, 11:59 PM
    • 1,056 Posts
    • 677 Thanks
    Geoff1963
    It really !!!!!s me off to get the same van six months later with the damage they charged me for still unfixed.
    Not quite as bad as being charged for doing it ( twice ).

    The last time a friend hired a car, I had a good look over it with the delivery driver, and pointed out the tiniest of imperfections. However, customers can't be expected to check over every hidden inch.
    • WAYT
    • By WAYT 25th Jun 17, 12:09 AM
    • 711 Posts
    • 315 Thanks
    WAYT
    Six weeks ago I returned an Interrent hire car to Marseille airport with a puncture. The employee, without even opening the boot to look, reported that the car required a new tyre.
    In consequence, I was charged £145.
    Interrent is part of Europcar and despite phone calls and emails to both offices in UK and France, no reply has been forthcoming.
    Will I rent from Euopcar/Interrent again? Not under any circumstances.
    Originally posted by beckford
    Of course you bought the standalone car hire excess oft recommended, so you should have no issue. Get an invoice and make a claim.
    • Beta Block Party
    • By Beta Block Party 17th Jul 17, 9:42 PM
    • 38 Posts
    • 1,072 Thanks
    Beta Block Party
    Six weeks ago I returned an Interrent hire car to Marseille airport with a puncture. The employee, without even opening the boot to look, reported that the car required a new tyre.
    In consequence, I was charged £145.
    Interrent is part of Europcar and despite phone calls and emails to both offices in UK and France, no reply has been forthcoming.
    Will I rent from Euopcar/Interrent again? Not under any circumstances.
    Originally posted by beckford
    Interrent (Europcar) are a scam outfit. Europcar has realised it can make decent revenues with these rip-offs, hence it's now bought the worst scammers in the market Goldcar in an effort to expand its reach in the lucrative rip off space.
    • Blue264
    • By Blue264 11th Nov 17, 1:09 AM
    • 1,546 Posts
    • 921 Thanks
    Blue264
    Hoping someone can help me please.

    I currently have a car on hire in the UK and have an annual excess cover with Questor. As it was dark when I collected the car, I took it to a well lit area near to my home, inspected it and took photos the same evening. The following morning, I did a full inspection, took more photos, and called customer services three times to report the damage I'd found that wasn't listed on the inspection sheet. Three times I was told that the location depot did not have a direct number and I must email customer services to report the damage.

    As the email address I was given did not look right for a UK location, I had a further chat to an online agent so that they could write the address for me, which I cut and paste into the email to make sure it was correct.

    The following day, having had no response from customer services, I called again query why. I was told, in no uncertain terms, that... "This is the problem with third party excess cover insurance. If you'd taken out our excess cover, we would just write it off for you." This agent then gave me a new number to contact, saying that it would put me through to the depot. It was the number for Europcar head office, who were shocked at what I'd been told by the agent, and advised that I return the car to the depot, which I did. He also gave me the correct UK customer services email address. I forwarded the original email to the new address, with over 10 photos of all the damage to the car and a cover letter to explain the story so far.

    At the depot, I was kept waiting so long that it went dark, and the desk agent said the car could not be inspected, and there was nothing that could be done until the manager was in the office the following morning. This agent repeated the 'issue with third party excess cover' that had previously been given.

    I've been back and spoken to the manager this morning, armed with prints of the emails and online conversations. The car was inspected and three 'new' items of damage noted on the description sheet.

    The manager asked that I forward all my correspondance to her so that she could escalate the matter. The manager again said I should have taken their insurance so that damage could be written off, but now they would likely have to charge me and I'd have to claim from Questor. I was also told there was no replacement car that I could exchange this one for.

    I'm at a loss what to do now. Should I inform my credit card supplier, or Questor, baring in mind that I still have the rental and need transport? Or should I just wait and see how it all pans out? I've already driven over 100 miles trying to resolve this issue, and I fail to see why I, or my insurer should be charged for existing damage to the car at the time of collection.
    • richardw
    • By richardw 11th Nov 17, 10:40 AM
    • 18,299 Posts
    • 7,571 Thanks
    richardw
    Blue264 If Europcar want to charge your card, they will.

    If they do, contact your credit card company and describe their unreasonable charges and they'll probably sort it out.
    Posts are not advice and must not be relied upon.
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