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    Cheap calls though 18185 - experiences please?
    • #1
    • 3rd Jul 15, 4:37 PM
    Cheap calls though 18185 - experiences please? 3rd Jul 15 at 4:37 PM
    Hi, I'm looking to save some money on calls made with a landline and I'm considering using the 18185 service where you dial 18185 as a prefix before then dialling the full number.

    (As a new user I can't link to their website, but if you search for "18185" it will be the top result - also a search for "18185 rates" will lead to a page listing all their call rates.)

    They've been around for a long time I know, but I've just never quite got around to giving them a go. The reviews seem generally positive, though it seems like some people have had a few billing problems in the past, and customer service doesn't really appear to exist. But they are very cheap.

    I was just wondering what experiences people might have had with them? In particular what is the call quality like, and do calls made via 18185 show the CLI (caller ID) at the recipient's end (for UK domestic calls)? And what about the billing - is it ok?

    My usage would mostly be for calling UK landlines and mobiles, with some international calls - basically Europe, with a handful of calls to North American and African destinations.

    Thanks for sharing any experiences, Alex.
Page 6
    • The Groat Counter
    • By The Groat Counter 18th Sep 16, 9:15 PM
    • 400 Posts
    • 169 Thanks
    The Groat Counter
    Thanks for the reply. Yes, the mobile number was added via the website. That's why it seemed a bit odd as I'd hardly set up a false number to gain their call charges. The x pence per minute announcement was cut off half way through and replaced by what sounded like a South African accent. Maybe nothing untoward but when I get an automated call back asking me to press buttons it makes me uneasy. Paranoia perhaps but nowhere on the website do I see any mention of this process.
    Originally posted by TCA
    It does sound a bit odd I agree.

    On the face of it I can't see how this would enable a scam to happen, but perhaps I'm not being imaginative enough.

    For what it's worth, I've just made a call via my mobile and the 0808 access number and it worked as usual. But my mobile number has been registered with the service for some time.

    You could always try contacting them I guess, though they are such a low-cost operation I wouldn't necessarily expect a reply.
    • TCA
    • By TCA 19th Sep 16, 11:04 AM
    • 1,185 Posts
    • 625 Thanks
    You could always try contacting them I guess, though they are such a low-cost operation I wouldn't necessarily expect a reply.
    Originally posted by The Groat Counter
    Thanks, I've raised a fault with them and will post back here if I get a reply.
    • SpanishBlue
    • By SpanishBlue 20th Sep 16, 12:30 AM
    • 113 Posts
    • 58 Thanks
    Paranoia perhaps but nowhere on the website do I see any mention of this process.
    Originally posted by TCA
    I wouldn't take too much notice of their website. It you check their "Latest News" story on their home page, you will see they last updated it on 27th May 2010 :
    • TCA
    • By TCA 20th Sep 16, 10:10 PM
    • 1,185 Posts
    • 625 Thanks
    I got a reply from 18185. All seems fine although I had to get them to reply again as the first answer wasn't clear. Anyway, here's the replies below in case anyone else signs up and is as paranoid as me!

    "Please register the number at the end of the message and you will then be able to continue using the service as desired. It is a confirmation process in order to proceed with the use of this service."

    "if it is not completed then it means that there is an impediment preventing you from using the service from your provider and you must then contact them to request access to using this service."
    • The Groat Counter
    • By The Groat Counter 21st Sep 16, 2:56 PM
    • 400 Posts
    • 169 Thanks
    The Groat Counter
    Glad to hear they got back to you TCA!

    So it is a legitimate confirmation/verification procedure after all, which is good to know.

    Shame this isn't mentioned on the website, but as SpanishBlue says above the website is hardly kept up to date - the only thing that does actually get updated is the call charges. There are still mentions of the Telewest and NTL cable companies on the website - those brands were replaced by Virgin Media in February 2007!

    The 18185 operation (and that of its 'sister' providers, 18866 and 1899) seems to have been set up years ago and just left to tick over with minimal maintenance ever since. That's not to say the services don't work - they do - but it doesn't give the best impression to potential customers.
    • rdr
    • By rdr 22nd Sep 16, 11:50 AM
    • 246 Posts
    • 193 Thanks
    When our phone broke we replaced it with a Gigaset Voip phone and a localphone account. Before this latest 18185 increase we reconned that we would recover the extra cost of the phone in under a year.
    Other advantages include being able to have multipule calls at once, being able call using any wifi and reliable outgoing caller id.
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