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  • FIRST POST
    • Ypaymore
    • By Ypaymore 28th Aug 14, 9:49 AM
    • 2,702Posts
    • 1,032Thanks
    Ypaymore
    18185/1899/18866 no longer offer calls to 03 numbers.
    • #1
    • 28th Aug 14, 9:49 AM
    18185/1899/18866 no longer offer calls to 03 numbers. 28th Aug 14 at 9:49 AM
    Just been testing them out and you get announcement saying they no longer offer calls to 03 numbers. This is now confirmed on there site.
Page 15
    • poppasmurf_bewdley
    • By poppasmurf_bewdley 9th Aug 17, 10:19 PM
    • 5,114 Posts
    • 5,260 Thanks
    poppasmurf_bewdley
    Got my bill today, first bill for some time as I used TalkTalk for years, 18185 invoice says total £1.16 which is correct.

    It also says at the bottom of the invoice: advertised tariffs include VAT.

    My bill is for £1.79 + VAT 0.36 =£2.15

    I don't understand why the amount difference and why they are adding vat to my bill. There doesn't seem to be a way of contacting customer services, so I will give them one more month and is the difference persists I will find another company.
    Originally posted by mama5405
    Home telephone service is subject to VAT at 20%. All phone companies add this to your bill.

    18185 don't invoice under a certain sum. You may have had previous calls that have accumulated and have just been included.
    "There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock
    • SpanishBlue
    • By SpanishBlue 11th Aug 17, 12:31 AM
    • 187 Posts
    • 98 Thanks
    SpanishBlue
    Got my bill today, first bill for some time as I used TalkTalk for years, 18185 invoice says total £1.16 which is correct.

    It also says at the bottom of the invoice: advertised tariffs include VAT.

    My bill is for £1.79 + VAT 0.36 =£2.15

    I don't understand why the amount difference and why they are adding vat to my bill. There doesn't seem to be a way of contacting customer services, so I will give them one more month and is the difference persists I will find another company.
    Originally posted by mama5405
    Their advertised rates already include VAT. They just show it separately on your bill.

    Eg if your bill was for £1.20 they would show it as £1.00 + VAT = £1.20
    • mama5405
    • By mama5405 14th Aug 17, 7:39 PM
    • 9 Posts
    • 2 Thanks
    mama5405
    18185 don't invoice under a certain sum. You may have had previous calls that have accumulated and have just been included.
    Originally posted by poppasmurf_bewdley
    Thanks for your reply. Yes that is a possibility, in that case they should have made it clear.

    As far as VAT goes, I am probably being thick, but when I call Italy it says 2p a minute, that is the advertised rate, so 36 minutes is: 36x2+4p= 76p, so far so good........, why add the VAT on top of that?
    • Ian011
    • By Ian011 14th Aug 17, 10:56 PM
    • 1,939 Posts
    • 1,110 Thanks
    Ian011
    UK and EU law requires prices to be shown including VAT.
    • SpanishBlue
    • By SpanishBlue 17th Aug 17, 12:06 AM
    • 187 Posts
    • 98 Thanks
    SpanishBlue
    Thanks for your reply. Yes that is a possibility, in that case they should have made it clear.

    As far as VAT goes, I am probably being thick, but when I call Italy it says 2p a minute, that is the advertised rate, so 36 minutes is: 36x2+4p= 76p, so far so good........, why add the VAT on top of that?
    Originally posted by mama5405
    As I stated above VAT is not added to that, it's already included.

    An advertised rate of 2p per minute (which includes VAT) is actually about 1.7p per minute + VAT.
    • pgcemadness
    • By pgcemadness 8th Sep 17, 9:12 PM
    • 5 Posts
    • 0 Thanks
    pgcemadness
    Catch 22 situation with 18185
    hi there
    I signed up to 18185 but have not been able to use the service as this pops up:
    Your 18185 account may possibly be blocked at the moment or in the near future, although you have paid all outstanding invoices related to this account.
    This is most likely caused by having another customer number with an outstanding amount.

    Please ensure you pay the outstanding invoices for all your customer numbers to prevent your account(s) from being blocked (instructions how to pay can be found on the website by logging in with the respective customer number).

    If you are certain you do not have any other customer numbers this may be a system fault; please contact customer services via the "contact us" option on the website and mention reference 'code 5'.

    I have emailed numerous times and even managed to speak to a human but there has been no satisfactory response.
    When I try to unsubscribe the same message pops up, so I can neither use or unsubscribe from 18185.

    Anyone else had this problem and did they resolve it? I am 100 per cent sure I have no debts with them or other companies.... Thanks.
    • Ian011
    • By Ian011 8th Sep 17, 9:30 PM
    • 1,939 Posts
    • 1,110 Thanks
    Ian011
    Is it possible that a previous owner of your telephone number had an account with them?
    • pgcemadness
    • By pgcemadness 11th Sep 17, 11:02 AM
    • 5 Posts
    • 0 Thanks
    pgcemadness
    very possibly but not at all clear and no-one at 18185 is able to answer in any sensible way. The latest is that I insisted that the man on the end of the phone, who always claims that he cannot do anything, spoke to someone who agreed to call me on my mobile as a high priority. That was last Wednesday. I am still waiting...I just want to use their service!
    • Humdinger1
    • By Humdinger1 11th Sep 17, 11:33 AM
    • 27 Posts
    • 102 Thanks
    Humdinger1
    Hi PGCE I had one day of successful calls with them (maybe 30 numbers in Ireland as part of a due diligence process) and every time afterwards I tried to dial I got a message implying that I'd somehow broken their ts and cs. Paid in full by direct debit so no money outstanding.

    No explanation ever given and having scoured their ts and cs, I couldn't see where I'd gone wrong. Have you tried 123.co.uk as I've used them ever since and have never had a problem. I may be wrong but get the impression that 18185 is way out of its depth and can't really offer the service it claims. Good luck Humdinger
    • SpanishBlue
    • By SpanishBlue 12th Sep 17, 5:12 PM
    • 187 Posts
    • 98 Thanks
    SpanishBlue
    Despite still advertising 1P a minute for UK calls on their website WHEN USING THE 0808 number, they are now charging 2P a minute plus the 4p connection charge.

    It wasn't that long ago they charged 5P a call. Time to look for a cheaper alternative perhaps?
    • TCA
    • By TCA 12th Sep 17, 5:57 PM
    • 1,336 Posts
    • 781 Thanks
    TCA
    Despite still advertising 1P a minute for UK calls on their website WHEN USING THE 0808 number, they are now charging 2P a minute plus the 4p connection charge.

    It wasn't that long ago they charged 5P a call. Time to look for a cheaper alternative perhaps?
    Originally posted by SpanishBlue
    I called a landline from my mobile yesterday using the 0808 number. The call lasted 53 seconds and was charged at 5p. i.e. 4p connection plus 1p per minute.

    If you use the 0808 number from a landline I think you're charged 1.5p per minute plus a 5p connection charge.
    • brewerdave
    • By brewerdave 20th Sep 17, 10:24 AM
    • 4,693 Posts
    • 1,953 Thanks
    brewerdave
    Just made a 30 minute call to Sky using 18185 from a landline - charged 49p which equates to 1.5p/minute plus 4p connection charge ?
    Also no cost message when the call connects.
    • TCA
    • By TCA 20th Sep 17, 11:02 AM
    • 1,336 Posts
    • 781 Thanks
    TCA
    Also no cost message when the call connects.
    Originally posted by brewerdave
    Within your online account, in the telephone numbers section, you can tick a box to switch the message on and off for each of your phone numbers.
    • polymaff
    • By polymaff 20th Sep 17, 11:37 AM
    • 1,892 Posts
    • 809 Thanks
    polymaff
    I find that - perhaps when the called party answers immediately - you don't hear the initial message, even if it is enabled.

    Anyone else ?
    • SpanishBlue
    • By SpanishBlue 20th Sep 17, 1:18 PM
    • 187 Posts
    • 98 Thanks
    SpanishBlue
    Just made a 30 minute call to Sky using 18185 from a landline - charged 49p which equates to 1.5p/minute plus 4p connection charge ?
    Also no cost message when the call connects.
    Originally posted by brewerdave
    Yesterday they finally updated their website (so have 1899).

    If you use the 18185 prefix you are charged 1.5ppm

    Use the 0808 number it's 2ppm (up from 1ppm)

    In both cases you are charged a connection fee of 4p, not the advertised 5p.
    • SpanishBlue
    • By SpanishBlue 20th Sep 17, 1:19 PM
    • 187 Posts
    • 98 Thanks
    SpanishBlue
    I find that - perhaps when the called party answers immediately - you don't hear the initial message, even if it is enabled.

    Anyone else ?
    Originally posted by polymaff
    Yes, same here if the call is answered promptly.
    • grai
    • By grai 20th Sep 17, 6:04 PM
    • 244 Posts
    • 106 Thanks
    grai
    Yesterday they finally updated their website (so have 1899).

    If you use the 18185 prefix you are charged 1.5ppm

    Use the 0808 number it's 2ppm (up from 1ppm)

    In both cases you are charged a connection fee of 4p, not the advertised 5p.
    Originally posted by SpanishBlue
    do you have to register to dial 18185?
    I'm suddenly getting charged 2p a minute after dialling 08081

    This means that altho still quite cheap my bill has doubled - is there still a way to get charged 1.5 per minute?
    • TCA
    • By TCA 20th Sep 17, 6:17 PM
    • 1,336 Posts
    • 781 Thanks
    TCA
    If you're using either number I think you're registered already.

    Calling a UK landline is now cheaper using the 18185 prefix from a landline (1.5p per minute) than using the freephone number from a mobile (or from a landline).
    • littlemoney
    • By littlemoney 21st Sep 17, 5:57 PM
    • 225 Posts
    • 116 Thanks
    littlemoney
    As I get mobile calls to land lines for 3p a minute on my pay as you go sim from Three I have to guess how long my call will be very short calls are cheaper on my mobile. If I think it will be a 3 minute call or more I use 18185 otherwise my mobile. I have found that with caller ID on phones sometimes the 18185 calls can show as international calls and some people don't answer them.
    • grai
    • By grai 22nd Sep 17, 2:49 PM
    • 244 Posts
    • 106 Thanks
    grai
    I'm dialling 18185 but getting unobtainable - what's the actual number you dial to get to the 1.5p a minute calls?
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