Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • myxbox
    • By myxbox 2nd Jul 15, 10:48 AM
    • 231Posts
    • 20Thanks
    myxbox
    Origin Broadband - any good
    • #1
    • 2nd Jul 15, 10:48 AM
    Origin Broadband - any good 2nd Jul 15 at 10:48 AM
    MoneySavingExpert.com Insert:

    Origin is included in our Cheap Broadband guide where we currently say feedback is mixed (as at March 2017). Take a look at our research: Origin Broadband


    Back to the original post...

    -----


    Hi there , am thinking of moving to Origin Broadband , firstly for adsl then fibre

    my exchange is a 21CN , market 1 BTW only

    how do others find the service and support .

    Given what the say here "Origin operates one of the largest networks in the UK, this means we have more than enough capacity so we never need to throttle your connection, limit you or slow you down"

    Has any one ever suffered slow speeds with them

    many thanks
    Last edited by MSE Andrea; 28-03-2017 at 12:22 PM.
Page 10
    • Origin-Broadband
      Verified User verified user
    • By Origin-Broadband Verified User verified user 10th Apr 17, 3:44 PM
    • 65 Posts
    • 6 Thanks
    Origin-Broadband
    Please do Andrea, signed up for a year and their rubbish. Crap customer service, slow speed ( the router they send for the standard broadband has the old wifi 802.11n instead of the latest 802.11ac wifi.)

    I didnt see this advertised before I signed up so can I complain about this and leave free of charge?
    It just said 'powerful all in one hub' when really its an old fashioned router which will never cope with today's wireless devices.
    Please get Oliver Bryssau on here, emailed him four times with no reply.
    Origin are a shockingly bad company.
    Originally posted by yrebud

    Good afternoon,

    Thank you for your feedback in regards to your current situation, my full apologies that you are having issues with your connection/router.

    We do have various options when customers explain they arent getting speeds, one of these could be the upgrade to fibre (If it is available) or changing your router for you.

    Could you please email your account details over to 'origincomplaints@origin-broadband.co.uk' with 'Money Saving Expert' as your header.

    I will then have one of my team contact you about this.

    Kind Regards,

    Origin
    Official Company Representative
    I am the official company representative of Origin Broadband. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • glider3560
    • By glider3560 10th Apr 17, 8:14 PM
    • 3,320 Posts
    • 2,045 Thanks
    glider3560
    I'm still receiving a monthly bill from Origin asking for payment from 7th November to 30th November. They only started supplying me on 13th December and I paid a full year in advance.

    They don't seem to care this amount is "ouststanding", so I'm just ignoring the bills for now.

    • Origin-Broadband
      Verified User verified user
    • By Origin-Broadband Verified User verified user 11th Apr 17, 10:12 AM
    • 65 Posts
    • 6 Thanks
    Origin-Broadband
    I'm still receiving a monthly bill from Origin asking for payment from 7th November to 30th November. They only started supplying me on 13th December and I paid a full year in advance.

    They don't seem to care this amount is "ouststanding", so I'm just ignoring the bills for now.
    Originally posted by glider3560

    Hi,

    This bill sounds like it could be a partial charge from when you signed up - to when you went live.
    I am happy to remove this for you, to avoid you getting any of these bills from now on.
    If you could please provide me your account details to 'feedback@origin-broadband.co.uk' I can get this removed.

    Hope this helps!

    Kind Regards


    Origin
    Official Company Representative
    I am the official company representative of Origin Broadband. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • fuzz
    • By fuzz 11th Apr 17, 3:08 PM
    • 476 Posts
    • 1,893 Thanks
    fuzz
    WORST BROADBAND EVER - NON SERVICE SINCE DAY 1

    tried calling customer services over 30 times now and never get through to technical support - router is cheap old rubbish and my broadband doesnt work after 13 years of no problems with other routers/providers


    REGRET EVER GOING NEAR THEM!!!!!!!!!!!!!!!!!!!!!!

    STAY AWAY FROM THIS COMPANY - THEY ARE ROGUES
    • fuzz
    • By fuzz 12th Apr 17, 9:02 AM
    • 476 Posts
    • 1,893 Thanks
    fuzz
    Totally agree with this.
    Originally posted by frazzled68
    I agree with this as well - Origin Broadband need to be held responsible for this awful service and MSE need to step in and do something.

    Thank goodness I was not silly enough to pay an entire year in advance - I only lost about 3 months of money for a rubbish, useless,ineffective slow service and awful non existent customer support. And I am actually seeking advice from my lawyer now.
    • Moneyineptitude
    • By Moneyineptitude 12th Apr 17, 10:24 AM
    • 18,761 Posts
    • 10,000 Thanks
    Moneyineptitude
    MSE need to step in and do something.
    Originally posted by fuzz
    MSE have no liability, nor any ability to "do something".
    I am actually seeking advice from my lawyer now.
    Originally posted by fuzz
    That seems rather an expensive over reaction.
    • fuzz
    • By fuzz 12th Apr 17, 12:11 PM
    • 476 Posts
    • 1,893 Thanks
    fuzz
    MSE have no liability, nor any ability to "do something".

    That seems rather an expensive over reaction.
    Originally posted by Moneyineptitude
    its not an over reaction if the company dont supply a service but bill you for it and then proclaim you are in breach of contract fro wanting to cancel - you dont know all the details!!!!!!!
    • Origin-Broadband
      Verified User verified user
    • By Origin-Broadband Verified User verified user 13th Apr 17, 9:28 AM
    • 65 Posts
    • 6 Thanks
    Origin-Broadband
    WORST BROADBAND EVER - NON SERVICE SINCE DAY 1

    tried calling customer services over 30 times now and never get through to technical support - router is cheap old rubbish and my broadband doesnt work after 13 years of no problems with other routers/providers


    REGRET EVER GOING NEAR THEM!!!!!!!!!!!!!!!!!!!!!!

    STAY AWAY FROM THIS COMPANY - THEY ARE ROGUES
    Originally posted by fuzz
    Good Morning,

    Thank you for the feedback. We would like to apologise that you feel this way towards us.
    I would like to look into this matter for you immediately.
    If I could please ask you to send your account number or postcode, first line of address and name to 'origincomplaints@origin-broadband.co.uk' with the subject header 'MoneySavingExpert' I will assign this to our complaints team to deal with, with urgency.

    Our apologies again,

    Origin
    Official Company Representative
    I am the official company representative of Origin Broadband. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • LoraN
    • By LoraN 13th Apr 17, 11:56 AM
    • 13 Posts
    • 3 Thanks
    LoraN
    I'm going to move on Origin, a lot of friends are satisfied with it.
    • Origin-Broadband
      Verified User verified user
    • By Origin-Broadband Verified User verified user 13th Apr 17, 12:56 PM
    • 65 Posts
    • 6 Thanks
    Origin-Broadband
    I'm going to move on Origin, a lot of friends are satisfied with it.
    Originally posted by LoraN
    Good Afternoon,

    Thank you for your your feedback, It is great to hear you would like to join us.

    Our sales department are open from 08:30-21:00 Monday to Friday, 10-6 on Saturday and 10-4 Sunday, If you would like to call us.
    A member of our sales team would be happy to help find your perfect package.

    We look forward to hearing from you soon!

    Kind Regards,

    Origin Broadband
    Official Company Representative
    I am the official company representative of Origin Broadband. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • bristolleedsfan
    • By bristolleedsfan 13th Apr 17, 4:41 PM
    • 7,462 Posts
    • 9,622 Thanks
    bristolleedsfan
    I'm going to move on Origin, a lot of friends are satisfied with it.
    Originally posted by LoraN
    35.00+ cashback for "Line + Broadband Product" available via Quidco/TCB assuming that Origin B honour the marketing incentive that they offer via those cashback sites
    Last edited by bristolleedsfan; 13-04-2017 at 4:44 PM.
    • glider3560
    • By glider3560 13th Apr 17, 4:48 PM
    • 3,320 Posts
    • 2,045 Thanks
    glider3560
    35.00+ cashback for "Line + Broadband Product" available via Quidco/TCB assuming that Origin B honour the marketing incentive that they offer via those cashback sites
    Originally posted by bristolleedsfan
    Still waiting for mine from November. In 'Pending' status, so there's still some hope.

    • bristolleedsfan
    • By bristolleedsfan 14th Apr 17, 4:26 AM
    • 7,462 Posts
    • 9,622 Thanks
    bristolleedsfan
    Still waiting for mine from November. In 'Pending' status, so there's still some hope.
    Originally posted by glider3560


    http://forums.moneysavingexpert.com/showthread.php?p=72392793#post72392793

    Complaint emailed 9th February and re-emailed 20th February and 13 March to Origin Broadband Chief Executive -

    No response - Within my escalation of complaint to Communications Ombudsman I have asked for 150.00 compensation ( have cited apparent justification for this) in addition to advertised/promoted new business 35.00 cashback incentive being paid


    https://en.wikipedia.org/wiki/Rebate_(marketing)

    "A rebate is an amount paid by way of reduction, return, or refund on what has already been paid or contributed. It is a type of sales promotion that marketers use primarily as incentives or supplements to product sales"


    "Rebates are commonly offered by retailers indirectly, through the use of a third party rebate or Cashback website."
    • cmcgeeney
    • By cmcgeeney 15th Apr 17, 6:06 PM
    • 111 Posts
    • 66 Thanks
    cmcgeeney
    Joined Origin online in January via topcashback, paid a year upfront for 1 year unlimited ASDL service. Origin did not initiate the transfer process until the 14 days cooling off period had expired. It then was another 14 days after the transfer process started, before service started (basically a month from I ordered). Topcashback originally did not track ... but came good in the end.

    On the day the service was to start, the old provider was switched off at about 0530 and while the telephone service started straight away, the broadband service did not start to 2200, so the majority of the day without broadband.

    This month I’ve had 8.21 taken from my bank account – absolutely no idea why. It’s not in respect of telephone calls as the only calls made have been to their Freephone support number. The online portal is poor – rather than a bill showing a debit of 8.21 it shows a credit of 19.77 … so no idea how their billing works – maybe I should make a claim under the direct debit guarantee as there has been no notice of this amount being deducted. The customer portal does not give any live call charges or anything like that … it’s very basic.

    Disconnections – yeah, I’ve had random drop outs and disconnections, not major, but inconvenient all the same. The router is plugged directly into the test socket and I’ve tried a few microfilters, but still get random short disconnections from time to time. I did enquire about changing the connection to fibre, however I don’t really want to enter a new 12 month contract. BT’s fibre offers are much cheaper (and better speeds) anyway – I’ll just stick it out until the time comes to change again, as I can live with it.

    Support – Telephoning technical support – expect to wait at least an hour before talking to someone. The staff are polite … but the Interactive Voice Response system needs toning down, it’s very in your face.

    Not a total nightmare … but improvements need to be made.
    Last edited by cmcgeeney; 19-04-2017 at 12:02 PM. Reason: Topcashback paid out 18/4
    • chile_paul
    • By chile_paul 18th Apr 17, 8:02 PM
    • 388 Posts
    • 281 Thanks
    chile_paul
    I signed up with Origin Broadband on the 16th Feb and paid a year (189.99) in advance - and then, other than a receipt for payment, heard absolutely nothing from them - no emails, no order number, no letters nothing.......

    Phoned up a week later and after spending an age on the phone got an apology and was told they would chase up the order.

    Another week went by and still nothing, following a bit of internet research I encountered other people who were experiencing similar issues so I phoned back up to cancel the order - I was promised a refund back to my credit card.

    A week later having not seen a credit on to my credit card statement I emailed in to Origin and was told that the refund was being processed and it would take 10-14 days to process.

    However still, 2 months after initially placing my order and after a number of chase emails, I still have no refund and nothing from them to ever acknowledge my email.

    I will now be making a formal complaint and if this is not resolved I will be escalating to the ombudsman.

    Very disappointed!
    • DRJM
    • By DRJM 19th Apr 17, 3:33 AM
    • 3 Posts
    • 3 Thanks
    DRJM
    I am absolutely appalled by the inept, amateurish, non-existant "service" provided by Origin Broadband, and were I not the one experiencing their "service" I wouldn't actually believe it.

    I switched from Talktalk to Origin at the end of March and was informed my internet connection would be up and running on 04/04/2017; needless to say this did not happen. I called and after being on hold for over 1 hour was assured the service would be fully connected the following day. I explained to the individual this was imperative as I work online from home, so without any internet access I would be unable to work, and therefore miss out on my wages.

    After waiting another day, and still no internet connection I called back, and after spending over 2 hours
    on the telephone, mostly on hold, I spoke to a representative (and again explained the seriousness of my predicament) who assured me he would take personal ownership of my issue and get back to me before he finished that day, or before 9am the following morning when I was due to start work. He did neither.

    I again called back the following morning, and after the now customary 1 hour plus on hold, spoke to another representative (again explaining my position, and that I had now missed numerous work shifts), who apologized for the fact her colleague had failed to call me back as promised. She assured me she would seek a resolution for me and get back to me by the end of the working day. Again, I heard nothing.

    Due to no customer service being available over the telephone at the weekend I called back first thing on Monday morning, and now, completely exasperated at the total lack of response from Origin/missed work shifts/lost wages/pressure from my employer, I insisted the issue be escalated and I be able to speak to someone in a managerial position. To my amazement I was informed not one individual in a position higher that a Customer Service adviser was available, either via telephone, email or in writing, as they were all, every single one, "off on training all day". At this point I insisted my case be flagged as high priority and that a manager call me as soon as possible, however the response I received left me flabbergasted; I was informed they couldn't guarantee anybody would get back to me, and that my internet connection would now not be up and running until the 27/04/2017! When I repeatedly queried why this was the case, and why could I not be connected as a matter of urgency, I was repeatedly told I would not be receiving a answer!

    Since this point I have sent emails to the Origin complaints department, sent messages via Facebook and sent tweets to Origin's Twitter account (all from family members home who kindly allowed me to use their internet)... as yet I have received literally no response at all, via any platform. I have asked for the business addresses of Mr Jay Samways, (who I believe is the Sales and Customer Service Team Leader) and Mr Oliver Bryssau (who I am led to believe is the Managing Director), so that I may write to them in order to get some adequate resolution. I have received neither.

    As of today I have missed approximately 40 hours of shifts with my employer, and will therefore receive no wages; this not only leaves my job in a precarious position, it also means I will not be able to pay my rent and lead to me falling into arrears with my landlord.

    I will be seeking full refund of the missed wages from Origin if/when I ever hear back from them, and I have contacted the Ombudsmen, who unfortunately can not take any action until 8 weeks have passed. I would advise anybody considering signing a contract with Origin to avoid them like the plague, as they are quite literally the worst company I have ever had to misfortune to come into contact with.

    Origin Broadband = a disgrace!
    • Origin-Broadband
      Verified User verified user
    • By Origin-Broadband Verified User verified user 19th Apr 17, 11:24 AM
    • 65 Posts
    • 6 Thanks
    Origin-Broadband
    Joined Origin online in January via topcashback, paid a year upfront for 1 year unlimited ASDL service. Origin did not initiate the transfer process until the 14 days cooling off period had expired. It then was another 14 days after the transfer process started, before service started (basically a month from I ordered). Topcashback originally did not track ... but came good in the end.

    On the day the service was to start, the old provider was switched off at about 0530 and while the telephone service started straight away, the broadband service did not start to 2200, so the majority of the day without broadband.

    This month Ive had 8.21 taken from my bank account absolutely no idea why. Its not in respect of telephone calls as the only calls made have been to their Freephone support number. The online portal is poor rather than a bill showing a debit of 8.21 it shows a credit of 19.77 so no idea how their billing works maybe I should make a claim under the direct debit guarantee as there has been no notice of this amount being deducted. The customer portal does not give any live call charges or anything like that its very basic.

    Disconnections yeah, Ive had random drop outs and disconnections, not major, but inconvenient all the same. The router is plugged directly into the test socket and Ive tried a few microfilters, but still get random short disconnections from time to time. I did enquire about changing the connection to fibre, however I dont really want to enter a new 12 month contract. BTs fibre offers are much cheaper (and better sppeds) anyway Ill just stick it out until the time comes to change again, as I can live with it.

    Support Telephoning technical support expect to wait at least an hour before talking to someone. The staff are polite but the Interactive Voice Response system needs toning down, its very in your face.

    Not a total nightmare but improvements need to be made.
    Originally posted by cmcgeeney

    Good Morning,

    Thank you for your honest feedback, we appreciate this.

    I understand a member of our complaints team has been in contact with you about the points you have raised, please check your 'Junk/Spam' folder for the email response.

    Thank you again,

    Origin Broadband
    Official Company Representative
    I am the official company representative of Origin Broadband. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Origin-Broadband
      Verified User verified user
    • By Origin-Broadband Verified User verified user 19th Apr 17, 11:31 AM
    • 65 Posts
    • 6 Thanks
    Origin-Broadband
    I signed up with Origin Broadband on the 16th Feb and paid a year (189.99) in advance - and then, other than a receipt for payment, heard absolutely nothing from them - no emails, no order number, no letters nothing.......

    Phoned up a week later and after spending an age on the phone got an apology and was told they would chase up the order.

    Another week went by and still nothing, following a bit of internet research I encountered other people who were experiencing similar issues so I phoned back up to cancel the order - I was promised a refund back to my credit card.

    A week later having not seen a credit on to my credit card statement I emailed in to Origin and was told that the refund was being processed and it would take 10-14 days to process.

    However still, 2 months after initially placing my order and after a number of chase emails, I still have no refund and nothing from them to ever acknowledge my email.

    I will now be making a formal complaint and if this is not resolved I will be escalating to the ombudsman.

    Very disappointed!
    Originally posted by chile_paul


    Good Morning,

    I understand a member of our complaints team has responded to your email about the issues you have raised, and that you have now received your refund.

    I would like to apologise for the fact you did not receive any order confirmation which then led to you cancelling your service. I can assure you improvements have been made to avoid this happening in the future.

    If you would like to respond to the email the complaints team have sent through to you, you are able to do so.

    Thank You

    Origin Broadband
    Official Company Representative
    I am the official company representative of Origin Broadband. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Origin-Broadband
      Verified User verified user
    • By Origin-Broadband Verified User verified user 19th Apr 17, 11:54 AM
    • 65 Posts
    • 6 Thanks
    Origin-Broadband
    I am absolutely appalled by the inept, amateurish, non-existant "service" provided by Origin Broadband, and were I not the one experiencing their "service" I wouldn't actually believe it.

    I switched from Talktalk to Origin at the end of March and was informed my internet connection would be up and running on 04/04/2017; needless to say this did not happen. I called and after being on hold for over 1 hour was assured the service would be fully connected the following day. I explained to the individual this was imperative as I work online from home, so without any internet access I would be unable to work, and therefore miss out on my wages.

    After waiting another day, and still no internet connection I called back, and after spending over 2 hours
    on the telephone, mostly on hold, I spoke to a representative (and again explained the seriousness of my predicament) who assured me he would take personal ownership of my issue and get back to me before he finished that day, or before 9am the following morning when I was due to start work. He did neither.

    I again called back the following morning, and after the now customary 1 hour plus on hold, spoke to another representative (again explaining my position, and that I had now missed numerous work shifts), who apologized for the fact her colleague had failed to call me back as promised. She assured me she would seek a resolution for me and get back to me by the end of the working day. Again, I heard nothing.

    Due to no customer service being available over the telephone at the weekend I called back first thing on Monday morning, and now, completely exasperated at the total lack of response from Origin/missed work shifts/lost wages/pressure from my employer, I insisted the issue be escalated and I be able to speak to someone in a managerial position. To my amazement I was informed not one individual in a position higher that a Customer Service adviser was available, either via telephone, email or in writing, as they were all, every single one, "off on training all day". At this point I insisted my case be flagged as high priority and that a manager call me as soon as possible, however the response I received left me flabbergasted; I was informed they couldn't guarantee anybody would get back to me, and that my internet connection would now not be up and running until the 27/04/2017! When I repeatedly queried why this was the case, and why could I not be connected as a matter of urgency, I was repeatedly told I would not be receiving a answer!

    Since this point I have sent emails to the Origin complaints department, sent messages via Facebook and sent tweets to Origin's Twitter account (all from family members home who kindly allowed me to use their internet)... as yet I have received literally no response at all, via any platform. I have asked for the business addresses of Mr Jay Samways, (who I believe is the Sales and Customer Service Team Leader) and Mr Oliver Bryssau (who I am led to believe is the Managing Director), so that I may write to them in order to get some adequate resolution. I have received neither.

    As of today I have missed approximately 40 hours of shifts with my employer, and will therefore receive no wages; this not only leaves my job in a precarious position, it also means I will not be able to pay my rent and lead to me falling into arrears with my landlord.

    I will be seeking full refund of the missed wages from Origin if/when I ever hear back from them, and I have contacted the Ombudsmen, who unfortunately can not take any action until 8 weeks have passed. I would advise anybody considering signing a contract with Origin to avoid them like the plague, as they are quite literally the worst company I have ever had to misfortune to come into contact with.

    Origin Broadband = a disgrace!
    Originally posted by DRJM

    Good Morning,

    I would like to discuss the issues you have raised with you, in order to do this I do require some account details.

    Is it possible you could email either your account number/name or postcode/first line of address too: origincomplaints@origin-broadband.co.uk please and I will look at this as a priority, If I could also politely ask for any complaint correspondence you have sent so far to be forwarded to this email address also.

    I apologise that you have not had a call back, please be assured I will look into the matter urgently.

    Thank You

    Origin Broadband
    Official Company Representative
    I am the official company representative of Origin Broadband. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • DRJM
    • By DRJM 19th Apr 17, 2:17 PM
    • 3 Posts
    • 3 Thanks
    DRJM
    Good afternoon,

    I have just spoken to your representative, Mr Beetham, who has informed me that despite your company assuring me my internet connection would be up and running on 04/04/2017 there is absolutely nothing your company will do to get me connected before 27/04/2017, despite me being unable to work (and thus earn money and falling into rent arrears), as using "home internet for business" requires you, due to your "policy" to apparently do literally nothing to assist a customer who is paying for your non-existent service. Quite how you think not providing a service for nearly a full calendar month is acceptable is beyond me, and due to my circumstance the fact you have confirmed you will make no exceptions whatsoever to help me is simply mind boggling.

    In addition, Mr Beetham informed me your company will not offer, even as a gesture of goodwill, a single penny in compensation for the 60 odd hours of wages I will have lost by 27/04/2017 due to being unable to fulfill my work commitments due to having no internet at home; and that doesn't even factor in the costs incurred due to the hours spent on the phone/inconvenience caused. I work part time whilst studying my MA part time, so money is tight for me & every penny counts, yet your company, despite being told repeatedly, have demonstrated zero interest/due care that not only is my job now hanging by a thread, but I will be unable to pay my rent and will fall into arrears with my landlord, leaving me facing possible eviction.

    Despite me again asking Mr Beetham for the written business addresses of the two Origin employees named in my previous message, he was unwilling to provide me with them, so the "escalation" process appears to move up the hierarchy to the position of "Team Leader", but will not, for some reason, be permitted to go any further. I have asked Mr Beetham to outline your company's stance (i.e. the fact you are not willing to do a single thing to rectify a situation which is 100% your fault, or compensate me in any way) in writing, as I will be pursuing these issues with the Ombudsmen and will highly likely be pursuing legal action against your company.

    I can only recommend any potential customers considering signing up with your company factor in you not only fail to provide the service you advertise, but also your "customer service"
    amounts to washing your hands of any issues/serious problems you have caused paying customers; apologizing yet doing absolutely nothing. Origin Broadband are a scandalous, amateurish outfit, who care not a jot for their customers and the problems they cause them, and I would again advise MSE users to avoid avoid avoid.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

233Posts Today

1,261Users online

Martin's Twitter
  • RT @TfLTravelAlerts: Oxford Circus and Bond Street stations now both reopened and all trains are stopping normally.

  • RT @metpoliceuk: We have not located any trace of suspects, evidence of shots fired or casualties. Officers still on scene. If you are in a?

  • My hopes and prayers are that this turns out to be nothing. Stay safe.

  • Follow Martin