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  • FIRST POST
    Ruthfrench
    Emirates not paying for connecting flights
    • #1
    • 9th Jun 15, 12:53 PM
    Emirates not paying for connecting flights 9th Jun 15 at 12:53 PM
    Has anyone tried to claim compensation from Emirates and succeeded where a connecting flight in Dubai has been missed? Our first flight left the UK two hours late, we missed our connection and arrived in Sri lanka 18 hours late. The CAA says we have a right to compensation in their view. Emirates says that connecting flights leaving from a non-EU country are not covered. The CAA says they are misinterpreting the rules. We just filed our claim with the small claims court. We got a letter from their solicitor almost immediately inviting us to withdraw from the claim, stating that they have won some similar cases and also threatening that Emirates will pursue us for their legal costs if we lose. Wondering if anyone has successfully taken them on? They obviously only provided us with references for cases they have won in the past!!
Page 2
    • juni
    • By juni 3rd Mar 16, 8:36 PM
    • 18 Posts
    • 6 Thanks
    juni
    Has anyone tried to claim compensation from Emirates and succeeded where a connecting flight in Dubai has been missed? Our first flight left the UK two hours late, we missed our connection and arrived in Sri lanka 18 hours late. The CAA says we have a right to compensation in their view. Emirates says that connecting flights leaving from a non-EU country are not covered. The CAA says they are misinterpreting the rules. We just filed our claim with the small claims court. We got a letter from their solicitor almost immediately inviting us to withdraw from the claim, stating that they have won some similar cases and also threatening that Emirates will pursue us for their legal costs if we lose. Wondering if anyone has successfully taken them on? They obviously only provided us with references for cases they have won in the past!!
    Originally posted by Ruthfrench

    Vauban is correct it is highly unlikely they can claim costs from you almost unheard of they are bullying you
    • juni
    • By juni 3rd Mar 16, 8:40 PM
    • 18 Posts
    • 6 Thanks
    juni
    We got exactly the same and just ignored them we still won and they sent a legal rep from pipers
    Don't give up its down to the judge to decide and as you know we won €600 x4 as there were four of us
    What have you got to lose?
    We even claimed the court fees from them on top
    • Yazjee
    • By Yazjee 1st Oct 16, 1:46 PM
    • 7 Posts
    • 0 Thanks
    Yazjee
    Hi Ruthfrench, we are in a similar position though I have not been brave enough to go down the court route. How did you get on in court?
    • Vauban
    • By Vauban 1st Oct 16, 2:47 PM
    • 4,712 Posts
    • 2,087 Thanks
    Vauban
    Hi Ruthfrench, we are in a similar position though I have not been brave enough to go down the court route. How did you get on in court?
    Originally posted by Yazjee
    Ruthfrench never came back to the site since she posted her original post in June 2015!
    • Kalashnikov
    • By Kalashnikov 1st Nov 17, 2:58 PM
    • 9 Posts
    • 2 Thanks
    Kalashnikov
    am next.... hot on emirates tale for the same issue and claim. watch this space
    • JPears
    • By JPears 1st Nov 17, 3:10 PM
    • 3,337 Posts
    • 925 Thanks
    JPears
    Do we know if Emirates have appealed to appeal?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Yazjee
    • By Yazjee 1st Dec 17, 2:26 PM
    • 7 Posts
    • 0 Thanks
    Yazjee
    Emirates appealed?
    Have just read the article by Callum Mason on MSE 13 Oct 2017 (sorry can't post a link)
    We resubmitted our claim and a few days ago got the following reply from Emirates:

    Dear Customer

    Emirates takes all customer complaints involving flight delays very seriously.

    We note the Court of Appeal’s ruling in relation to the application of EC261 on our flights from the UK involving a stopover in Dubai, we are currently awaiting to hear from the Supreme Court who we have asked to look into this matter further. Once this has been finalised, depending upon that outcome, you can resend your claim for further review.

    Yours sincerely,

    Emirates
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