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  • FIRST POST
    • DMckain
    • By DMckain 23rd May 15, 12:41 PM
    • 1Posts
    • 0Thanks
    DMckain
    Tigersheds.uk
    • #1
    • 23rd May 15, 12:41 PM
    Tigersheds.uk 23rd May 15 at 12:41 PM
    I recently purchased 2 sheds from this company based in Leeds after scouring the internet looking for a better quality built shed with thicker cladding.
    I opted to buy the sheds which were advertised with having 12mm cladding and it emphasized that this was the finished size by putting that quote in brackets. When the sheds arrived they looked ok but after the driver had gone I noticed that the cladding looked a bit thin for 12mm so I measured it.
    It turned out to be 10mm,which is the bog standard size so I wasn't happy.
    I called them up straight away to complain and was told that wood as a natural product is prone to movement and that this was normal, I quoted their advert in which they said that the 12mm was the finished size and that was what I was expecting not 10mm.
    They wouldn't accept that there was an issue as I has paid for 12mm cladding but was only getting 10mm.
    Not getting anywhere I sent an email which just pointed out again that it was in their terms and conditions that they couldn't guarantee the size of the wood so I asked again then why do they advertise it as being the finished size when it clearly wasn't and they couldn't guarantee it so why say it.
    I told them I was rejecting the sheds as they were not as advertised and then the fun started, Their customer service senior manager took up the email boxing match refusing to accept there was an issue and refusing to see my point that the sheds were clad in 10mm cladding not 12mm and that it has miss-sold me 2 sheds.
    Now having been in this boxing match for over 2 weeks and was finally offered a full refund and the sheds being collected they have stopped contacting me so I'm no nearer getting my money back or the sheds removing from my driveway.
    I have informed them that I have given them plenty of notice to collect the sheds and they are not my responsibly and I will also be seeking interest on the money they owe me and also storage fees for the two sheds.
    I'm still waiting for a response...
    Has anyone else or is anyone else going through the same issues with this company.
Page 1
    • SailorSam
    • By SailorSam 23rd May 15, 12:48 PM
    • 21,142 Posts
    • 36,413 Thanks
    SailorSam
    • #2
    • 23rd May 15, 12:48 PM
    • #2
    • 23rd May 15, 12:48 PM
    Not the same issue but when you buy anything, whether it be over the Internet or from a shop aren't you allowed to refuse it within a short period without even given a reason.
    Is it the sale of goods act ? I could be wrong.

    Update: Check here,

    http://dialogs.citizensadvice.org.uk/tkflow/flow.aspx?uniquenodeident=CON_MAIN_CancellingGoods .kdt.3&choice=By%20distance%20sale&nextnode=60&act ion=nxt


    http://www.tradingstandards.gov.uk/glos/consumer.htm
    Last edited by SailorSam; 23-05-2015 at 12:54 PM.
    Liverpool is one of the wonders of Britain,
    What it may grow to in time, I know not what.

    Daniel Defoe: 1725.
    • vikingaero
    • By vikingaero 23rd May 15, 1:04 PM
    • 10,197 Posts
    • 12,843 Thanks
    vikingaero
    • #3
    • 23rd May 15, 1:04 PM
    • #3
    • 23rd May 15, 1:04 PM
    I would stop attempting to contact the retailer and just go for a chargeback if you paid by debit or credit card.
    The man without a signature.
    • wealdroam
    • By wealdroam 23rd May 15, 1:08 PM
    • 17,422 Posts
    • 14,000 Thanks
    wealdroam
    • #4
    • 23rd May 15, 1:08 PM
    • #4
    • 23rd May 15, 1:08 PM
    Not the same issue but when you buy anything, whether it be over the Internet or from a shop aren't you allowed to refuse it within a short period without even given a reason.
    Is it the sale of goods act ? I could be wrong.

    Update: Check here,

    http://dialogs.citizensadvice.org.uk/tkflow/flow.aspx?uniquenodeident=CON_MAIN_CancellingGoods .kdt.3&choice=By%20distance%20sale&nextnode=60&act ion=nxt


    http://www.tradingstandards.gov.uk/glos/consumer.htm
    Originally posted by SailorSam
    Yes, you are right. It is The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 that gives the consumer this right.

    However, it that case it is usually the consumer that has to cover the cost of the return.

    In the OP's situation, as the goods do not conform to contract, the buyer can reject the goods for a full refund and only has to make the goods available for collection. Section 35 of SoGA applies.

    Op, you still have full responsibility for the safe keeping of the goods until they are collected.

    How did you pay for the sheds? By credit card?
    If so, consider a Section 75 claim.
    • hollydays
    • By hollydays 23rd May 15, 7:07 PM
    • 14,584 Posts
    • 10,378 Thanks
    hollydays
    • #5
    • 23rd May 15, 7:07 PM
    • #5
    • 23rd May 15, 7:07 PM
    Tiger sheds say
    "
    Shed Cladding: Our shiplap tongue and groove sheds are provided with 12mm thick cladding (this is the FINISHED SIZE!). Our overlap sheds are made from 9mm thich cladding - this is far thicker than most competitor buildings. Please make sure you look at the cladding thickness when comparing sheds. Also ensure you ask for the finish size - many competitors try to fool you by providing the size of the timber before it has been cut down."
    • mike070958
    • By mike070958 15th Oct 16, 10:46 PM
    • 2 Posts
    • 2 Thanks
    mike070958
    • #6
    • 15th Oct 16, 10:46 PM
    Tiger sheds leeds
    • #6
    • 15th Oct 16, 10:46 PM
    I bought a summer house for over £3000.00 and paid for delivery and installation. The summer house had several defects and the company did not put these right and their customer service and attitude is the worst I have ever come across! After many, many letters and getting nowhere I applied to my credit card company for a refund (charge back) under the Consumer rights act 2015. After 6 months my credit card company (MBNA) and Tiger Sheds merchant bank upheld my claim and made a FULL refund back to my bank. I am awaiting the collection of the FAULTY SUMMER HOUSE by Tiger Sheds. Please avoid yourself all the stress and hassle and avoid this company and go elsewhere.
    • mike070958
    • By mike070958 15th Oct 16, 10:56 PM
    • 2 Posts
    • 2 Thanks
    mike070958
    • #7
    • 15th Oct 16, 10:56 PM
    Tiger sheds
    • #7
    • 15th Oct 16, 10:56 PM
    bought a summer house for over £3000.00 and paid for delivery and installation. The summer house had several defects and the company did not put these right and their customer service and attitude is the worst I have ever come across! After many, many letters and getting nowhere I applied to my credit card company for a refund (charge back) under the Consumer rights act 2015. After 6 months my credit card company (MBNA) and Tiger Sheds merchant bank upheld my claim and made a FULL refund back to my bank. I am awaiting the collection of the FAULTY SUMMER HOUSE by Tiger Sheds. Please avoid yourself all the stress and hassle and avoid this company and go elsewhere.
    • naedanger
    • By naedanger 15th Oct 16, 11:25 PM
    • 1,800 Posts
    • 1,388 Thanks
    naedanger
    • #8
    • 15th Oct 16, 11:25 PM
    • #8
    • 15th Oct 16, 11:25 PM
    bought a summer house for over £3000.00 and paid for delivery and installation. The summer house had several defects and the company did not put these right and their customer service and attitude is the worst I have ever come across! After many, many letters and getting nowhere I applied to my credit card company for a refund (charge back) under the Consumer rights act 2015. After 6 months my credit card company (MBNA) and Tiger Sheds merchant bank upheld my claim and made a FULL refund back to my bank. I am awaiting the collection of the FAULTY SUMMER HOUSE by Tiger Sheds. Please avoid yourself all the stress and hassle and avoid this company and go elsewhere.
    Originally posted by mike070958
    I am pleased to hear you got your full refund, and that your chargeback claim was successful.
    • hollydays
    • By hollydays 16th Oct 16, 11:22 AM
    • 14,584 Posts
    • 10,378 Thanks
    hollydays
    • #9
    • 16th Oct 16, 11:22 AM
    • #9
    • 16th Oct 16, 11:22 AM
    bought a summer house for over £3000.00 and paid for delivery and installation. The summer house had several defects and the company did not put these right and their customer service and attitude is the worst I have ever come across! After many, many letters and getting nowhere I applied to my credit card company for a refund (charge back) under the Consumer rights act 2015. After 6 months my credit card company (MBNA) and Tiger Sheds merchant bank upheld my claim and made a FULL refund back to my bank. I am awaiting the collection of the FAULTY SUMMER HOUSE by Tiger Sheds. Please avoid yourself all the stress and hassle and avoid this company and go elsewhere.
    Originally posted by mike070958
    Just looked and found this very interesting review/ blog about tiger sheds www.tigersheds.com)
    http://jerichoconsulting.co.uk/a-shedload-of-trouble-tigersheds-revisited/

    He's a company that specialises in customer experience and ends his blog with
    "As I have previously mentioned, I do not like showcasing poorly performing companies and I have to praise the (eventual) quality and resolutions relating to my own cabin ; however it would seem that other people are now being affected by Tigersheds’ substandard products and customer service. It seems as if I have a duty of care!
    Let’s see how many more people crawl out of the woodwork… ��" Ian Williams of Jericho consulting
    Last edited by hollydays; 16-10-2016 at 12:05 PM.
    • hollydays
    • By hollydays 16th Oct 16, 12:02 PM
    • 14,584 Posts
    • 10,378 Thanks
    hollydays
    For other consumers , they also own woodlands DIY in horsforth
    http://www.woodlandsdiy.com/about-us.html
    Woodlands homecare limited

    Also Moran smart homes
    Moran smart homes limited
    Last edited by hollydays; 16-10-2016 at 6:41 PM.
    • hollydays
    • By hollydays 16th Oct 16, 12:31 PM
    • 14,584 Posts
    • 10,378 Thanks
    hollydays
    Other posts on moneysavingexpert complaining about tiger sheds/ tigerbox
    And their poor customer service

    http://forums.moneysavingexpert.com/showthread.php?t=2845156&highlight=tiger+sheds
    Short version " they pick and choose their feedback"

    http://forums.moneysavingexpert.com/showthread.php?t=4629911&highlight=tiger+sheds
    Short version- tried to refuse faulty goods return saying it had been partly assembled


    http://forums.moneysavingexpert.com/showthread.php?t=4637073&highlight=tiger+sheds
    Short version -Successful chargeback not fit for purpose-company tried to get buyer to pay return costs.


    http://forums.moneysavingexpert.com/showthread.php?t=4157663
    Short version -tried to claim shed was custom made so exempt from Dsr's
    Last edited by hollydays; 16-10-2016 at 12:56 PM.
    • hollydays
    • By hollydays 16th Oct 16, 1:02 PM
    • 14,584 Posts
    • 10,378 Thanks
    hollydays
    In addition, recent
    Trustpilot reviews of tiger sheds are saying people are being emailed and asked to leave a review BEFORE they've received their shed .
    In the past two months 15 reviews of this kind have been left 4-or 5 stars- perhaps that explains what " whatshed" review site say :
    ". This has been reflected on the online review sites, especially Trust Pilot where they have jumped from hovering around a 6.5 to nearly up to an 8!"


    Previously " whatshed" tactfully said this:

    "In our opinion still it seems nearly every single review on the site is 5 stars and glowing with positivity. We may be a bit of a cynical bunch here at WhatShed, but in our opinion it does seem like they predominantly share positive reviews on their products. This suspicion over vetting reviews was backed up by comments we found online from a customer talking about having a critical review she left removed, and we talk more about this later in the review. We must stress that we are not stating as a fact that Tiger Shed are only letting good reviews get published. All we are saying is that in our opinion it seems like a very high number of positive reviews get approved and this number in our opinion seems to be a lot higher than those for Tiger Sheds on independent sites like Trust Pilot (see below number crunch)."
    Last edited by hollydays; 16-10-2016 at 5:58 PM.
    • hollydays
    • By hollydays 16th Oct 16, 5:47 PM
    • 14,584 Posts
    • 10,378 Thanks
    hollydays
    Anyone with complaints about tiger shed could share them with
    whatshed-here is the reviewers contact page
    http://whatshed.co.uk/contact-us/
    Or call them on their freephone number

    Here's their full article

    http://whatshed.co.uk/tiger-sheds-review/
    Last edited by hollydays; 16-10-2016 at 5:55 PM.
    • sgun
    • By sgun 16th Oct 16, 6:34 PM
    • 296 Posts
    • 226 Thanks
    sgun
    I have a Tigersheds shed. Its much better than any of the ones I saw in DIY shops and I never had any issues with them, good delivery and customer service - wondering if they have changed ownership or something since I bought it a year and a half ago? I was considering getting another one from them...
    • wealdroam
    • By wealdroam 16th Oct 16, 6:43 PM
    • 17,422 Posts
    • 14,000 Thanks
    wealdroam
    I have a Tigersheds shed. Its much better than any of the ones I saw in DIY shops and I never had any issues with them, good delivery and customer service - wondering if they have changed ownership or something since I bought it a year and a half ago? I was considering getting another one from them...
    Originally posted by sgun
    This thread dates from May 2015 - very nearly a year and a half ago.
    Perhaps their product quality is just 'variable'.
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