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  • FIRST POST
    • MSE Tony
    • By MSE Tony 14th May 15, 12:35 PM
    • 65Posts
    • 14Thanks
    MSE Tony
    AutoAid Car Breakdown Discussion
    • #1
    • 14th May 15, 12:35 PM
    AutoAid Car Breakdown Discussion 14th May 15 at 12:35 PM
    Hi,

    This is a feedback thread on car breakdown provider:

    AutoAid


    Please share your experience with other MoneySavers. Click reply to take part:
    • Have you experienced problems?
    • Did you haggle and succeed?

    The feedback comes as part of the Cheap Breakdown Cover guide.

    Thank you,

    MSE Tony
    Last edited by MSE Tony; 14-05-2015 at 1:04 PM.
Page 8
    • KTF
    • By KTF 3rd Jan 18, 10:24 AM
    • 4,561 Posts
    • 1,874 Thanks
    KTF
    I just tried the link on my macbook using Firefox and it works. Clicking Buy Now takes me to the form to fill in your details.
    • Samsung_Note2
    • By Samsung_Note2 3rd Jan 18, 11:30 AM
    • 282 Posts
    • 105 Thanks
    Samsung_Note2
    Have been with Autoaid for about 5 years and progressively their service has become worse. Our accelerator cable broke and we phoned Autoaid to organise a callout advising them of the car's make, model and year of manufacture so the garage could bring a new cable with them to repair. They actually passed the Land Rover garage enroute to coming to see to our car. They turned up without any parts and just towed us to our local garage. I wrote complaining to the company and received no response. Will not renew.
    Originally posted by Isiwizzi

    Sorry but I had to laugh when I read this...who do you expect to buy the cable, Auto Aid. The local contractor or the guy driving the van.

    Also why do you feel he should start a repair at the side of the road...You basically wanted a free repair and that's not what the breakdown service offers does it....lmao.

    Ive used them for a couple of years now after having the bells and whistle packages with AA and to be honest the service from Auto Aid is spot on, had them out a few times for trivial stuff which would have costs plenty if having to call in a local mobile mechanic.
    If my appalling spelling offends you that much...dont read my posts.
    • stevenhp1987
    • By stevenhp1987 4th Jan 18, 5:26 PM
    • 476 Posts
    • 425 Thanks
    stevenhp1987
    My policy expires in a couple of days.

    Gave them a call to see if they can renew with the 15 month offer and they flat out said no. The guy on the phone said it's for new customers only. He said they class a new customer as someone who's not had a policy for 6 months.

    I cannot see this 6 month requirement anywhere though. Seems odd to be running such an offer but leaving existing customers out in the cold, as some may well move on...
    Last edited by stevenhp1987; 04-01-2018 at 5:31 PM.
    • KTF
    • By KTF 4th Jan 18, 5:28 PM
    • 4,561 Posts
    • 1,874 Thanks
    KTF
    On another thread an existing customer has renewed using the 'new customer' link and their policy documentation says 15 months.

    Whether they will do anything about it or not is another issue.

    As an existing customer I intend to renew using the 15 month link as well to see what happens.
    • Quentin
    • By Quentin 4th Jan 18, 5:35 PM
    • 34,140 Posts
    • 18,088 Thanks
    Quentin

    I cannot see this 6 month requirement anywhere though. Seems odd to be running such an offer but leaving existing customers out in the cold, as some may well move on...
    Originally posted by stevenhp1987

    It does say new customer only when you click on the link.

    If you have a spouse maybe they would buy it. They would then be the (new) customer
    Last edited by Quentin; 05-01-2018 at 10:46 AM.
    • Samsung_Note2
    • By Samsung_Note2 5th Jan 18, 9:06 AM
    • 282 Posts
    • 105 Thanks
    Samsung_Note2
    It does say new customer only when you click on the link.

    If you have a spouse maybe they would buy it. They would then be the (new) customer
    Originally posted by Quentin

    Sounds good...spouse whilst covered under old agreement,hasnt had one in there own name so must be new customer.
    If my appalling spelling offends you that much...dont read my posts.
    • RedMonty
    • By RedMonty 9th Jan 18, 2:05 PM
    • 54 Posts
    • 11 Thanks
    RedMonty
    I did see this so i went to check, when signing up it asks for "Spouse/civil partner/common law partner", when your surnames do not match it then prompts a box stating:

    Spouse/civil partner/common law partner
    Please note that if your spouse/civil partner does not have the same last name as you, we need to see a copy of your marriage/civil partnership certificate before adding him/her to the policy. If you are in a Common Law Partnership you will need to provide proof of address or bank statement etc. confirming both names. An individual policy will be issued at this time, should you decide to continue with the application form. We will add your spouse/civil partner and issue a new set of documents as soon as we receive the copy of the certificate, which you can send via:

    So i sent them a copy of her driving license, which was rejected as it did not have both our names on it. So i sent our car policy as that is a joint policy.

    It looks like the FAQ's has not been updated to reflect they accept common law.
    Originally posted by Jim_Bob_Joe
    I also ticked this box for my common law partner (lived together 11 years, two kids together, jointly own our house), got the same box popping up as you. Went ahead, paid for the policy. Next day got an email with the full policy documents. We are both listed on the policy schedule despite having different surnames. No request for further documents with proof of address.

    Hope policy documents are all valid.

    ps. Yes I'm aware common law partner has no legal meaning. Would love a civil partnership, unfortunately it's for gays only.
    • HeyerFan
    • By HeyerFan 12th Jan 18, 12:35 PM
    • 894 Posts
    • 45,864 Thanks
    HeyerFan
    I live on my own. Do you think I should let my policy expire and then use the link the next day to get 15 Months? Yes I know they are saying a 6mth break but if no-one can see that requirement stated anywhere? My renewal is 43.51 for 12 months.
    • Quentin
    • By Quentin 12th Jan 18, 1:08 PM
    • 34,140 Posts
    • 18,088 Thanks
    Quentin
    It is stated.

    See #145

    Nothing ventured etc. So give it a go though.
    Last edited by Quentin; 12-01-2018 at 2:06 PM.
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