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  • FIRST POST
    • MSE Tony
    • By MSE Tony 14th May 15, 12:35 PM
    • 65Posts
    • 14Thanks
    MSE Tony
    AutoAid Car Breakdown Discussion
    • #1
    • 14th May 15, 12:35 PM
    AutoAid Car Breakdown Discussion 14th May 15 at 12:35 PM
    Hi,

    This is a feedback thread on car breakdown provider:

    AutoAid


    Please share your experience with other MoneySavers. Click reply to take part:
    • Have you experienced problems?
    • Did you haggle and succeed?

    The feedback comes as part of the Cheap Breakdown Cover guide.

    Thank you,

    MSE Tony
    Last edited by MSE Tony; 14-05-2015 at 1:04 PM.
Page 7
    • hubb
    • By hubb 22nd Jul 17, 12:14 PM
    • 1,832 Posts
    • 360 Thanks
    hubb
    I was about to take the lowest AA cover but Autoaid offer so much more for a little more money. I have been with them before so will go with them again I think.
    • wortluck
    • By wortluck 4th Sep 17, 7:14 PM
    • 1 Posts
    • 0 Thanks
    wortluck
    Superb
    Have been with AutoAid for about 10 years now and have called them out about six times. Was a bit worried once when my clutch pedal broke twice in consecutive days due to a faulty garage repair. Despite the policy of no recovery for the same problem, I explained what had happened and they recovered me without hesitation. I have also been recovered three times on a classic motorcycle and, when the recovery agent broke a switch loading the bike, they sent me a cheque to cover the damage as well. Be aware that, last time I looked, they only recover motorcycles over 150cc (I think). Finally, when my car was recovered back home, they even offered to collect the car the following day and deliver it to a local garage! Can't fault these guys for service and price - absolute bargain.
    • HelenH1961
    • By HelenH1961 2nd Oct 17, 12:07 PM
    • 4 Posts
    • 0 Thanks
    HelenH1961
    Iíve been Auto Aid for years and even called them out once and was very happy with them. However I didnít need a policy for the last year or so so let it lapse. I have now just phoned to take out a new policy and in the rushed through t&cís I heard them say it doesnít cover your car if you use it for business! I have used my car for business for years, indeed I was when I called them out last time. So I havenít taken out the new policy but wondering how they know if itís used for business if you donít tell them? Iím not looking for cover which does cover for business use, any ideas?
    • Quentin
    • By Quentin 2nd Oct 17, 6:01 PM
    • 34,556 Posts
    • 18,537 Thanks
    Quentin
    ... I havenít taken out the new policy but wondering how they know if itís used for business if you donít tell them? Iím not looking for cover which does cover for business use, any ideas?
    Originally posted by HelenH1961
    If their ts + cs say no business use is covered, then there's not a lot you can do about it.


    Paying for your own rescue could be expensive, especially if you break down on a motorway, so maybe rethink your decision.
    • Inner Zone
    • By Inner Zone 11th Oct 17, 1:42 PM
    • 2,034 Posts
    • 1,118 Thanks
    Inner Zone
    I!!!8217;ve been Auto Aid for years and even called them out once and was very happy with them. However I didn!!!8217;t need a policy for the last year or so so let it lapse. I have now just phoned to take out a new policy and in the rushed through t&c!!!8217;s I heard them say it doesn!!!8217;t cover your car if you use it for business! I have used my car for business for years, indeed I was when I called them out last time. So I haven!!!8217;t taken out the new policy but wondering how they know if it!!!8217;s used for business if you don!!!8217;t tell them? I!!!8217;m not looking for cover which does cover for business use, any ideas?
    Originally posted by HelenH1961
    "Qualifying vehicles Vehicles that qualify for this policy are private cars and motorcycles. Vans and pick-ups can be covered if they do not exceed 3.5tonnes gross vehicle weight. Motorised caravans can be covered if they do not exceed 3.5tonnes gross vehicle weight.

    Excluded vehicles are minibuses, left-hand drive American cars, vehicles used as taxis for private or public hire and commercial vehicles or vans used for business use."

    Which suggests private cars used for business are covered.
    Last edited by Inner Zone; 11-10-2017 at 1:47 PM.
    • orrery
    • By orrery 11th Oct 17, 2:02 PM
    • 540 Posts
    • 452 Thanks
    orrery
    I think that I'd take a common sense view of business use. If you are clearly using the vehicle for a business - i.e. taxi or delivery driver, then that is one thing. If you just using the car to drive to your job or between sites and to occasional meetings then I wouldn't worry.
    4kWp, Panels: 16 Hyundai HIS250MG, Inverter: SMA Sunny Boy 4000TL, SolarImmersion
    Location: Bedford, Roof: South East facing, 20 degree pitch
    Nissan Leaf, TADO Central Heating control
    • Cameron
    • By Cameron 3rd Nov 17, 9:07 AM
    • 67 Posts
    • 33 Thanks
    Cameron
    Positive X2
    First experience 3 years ago wife seized engine on motorway - within the hour transported home, all organised and paid for by Autoaid.

    Second experience last week - some Muppet forgot to tighten the oil plug after a service (wont tell you who, through embarrassment ) Autoaid organised a mechanic, tuned up within the hour tightened and replace oil (ok I had to purchase the oil - but that is what I would expect - least I know the correct oil is in and doesnt need servicing until next year).

    Renewal through today, itching to pay it.
    Advice is cheap! Hence there is a lot of it about!
    Try not to be a victim!
    • mike_paterson
    • By mike_paterson 9th Nov 17, 9:44 AM
    • 1,378 Posts
    • 397 Thanks
    mike_paterson
    Great value service
    I was using my wifes car and had a problem when the battery went flat. The service was just as gopod as AA or RAC but at a fraction of the cost.

    One word of warning that is applicable for all recovery firms. I made the stupid mistake of filling the wife's car up with petrol instead of diesel. I phoned Auto Aid who quoted a price of about £150. I was able to phone round and get it pumped out for abot £100 elsewhere.
    To infinity and beyond!
    • TanyaG
    • By TanyaG 8th Dec 17, 3:08 PM
    • 8 Posts
    • 3 Thanks
    TanyaG
    Full UK cover or mainland only
    Has anyone any experience of using AutoAid services on any of the islands off the UK mainland? The website says only the UK mainland is covered but the helpdesk says all the UK, including all islands, is covered. However I'm not 100% convinced as the Helpdesk folk didn't know where Orkney or the Hebrides are!
    • Quentin
    • By Quentin 8th Dec 17, 8:50 PM
    • 34,556 Posts
    • 18,537 Thanks
    Quentin
    If they give you the answer you like but it's contradicted by the ts and cs then don't buy a policy until they confirm the conversation back to you in writing
    • kuepper
    • By kuepper 9th Dec 17, 5:34 PM
    • 632 Posts
    • 108 Thanks
    kuepper
    does the MSE 15 month for 12 offer apply to existing policy holders? I clicked on renew after following the MSE link but it wouldn't let me contimue online. If you try to apply normally it asks for the date you want the cover to start but there's a note to it that says the policy will start a soon as payment is received???
    • Quentin
    • By Quentin 9th Dec 17, 6:00 PM
    • 34,556 Posts
    • 18,537 Thanks
    Quentin
    Only autoaid or MSE can answer your question, though generally offers like this are for new customers


    But why not wait till your policy expires then buy a 15 month policy as a new customer?
    • KTF
    • By KTF 13th Dec 17, 9:44 AM
    • 4,614 Posts
    • 1,879 Thanks
    KTF
    does the MSE 15 month for 12 offer apply to existing policy holders? I clicked on renew after following the MSE link but it wouldn't let me contimue online. If you try to apply normally it asks for the date you want the cover to start but there's a note to it that says the policy will start a soon as payment is received???
    Originally posted by kuepper
    If yours expires before 31/03/18 then just wait until the expiry date then sign up again as a new customer using the 15 months link.

    Mine expires in January so I am going to wait until then to sign up using the MSE offer.
    • kuepper
    • By kuepper 23rd Dec 17, 11:14 AM
    • 632 Posts
    • 108 Thanks
    kuepper
    If yours expires before 31/03/18 then just wait until the expiry date then sign up again as a new customer using the 15 months link.

    Mine expires in January so I am going to wait until then to sign up using the MSE offer.
    Originally posted by KTF
    Just be mindful cover doesn't start til midnight the day after you've paid.
    • Jim_Bob_Joe
    • By Jim_Bob_Joe 27th Dec 17, 1:32 PM
    • 7 Posts
    • 2 Thanks
    Jim_Bob_Joe
    Cancelled within hours
    I have never had breakdown cover, but my partner and i have both bought second hand cars in the past 3 months so thought we would give it a go with the 15 months for 12 months offer posted.

    Went through the signup process, during which it did say that as we are not married we need to provide proof of living together after completion.

    Once everything was done I took a photograph of my partners driving license and e-mailed it over. This morning i got a reply saying that this could not be used and that it had to be something with both our names on.

    Well i purchased my house years before we got together (9 years ago) and all bills are in my name, the only items we have where we are both on something is our Aviva multicar policy and house insurance, I sent over the car insurance documents but apparently that is not good enough and she needs to buy her own policy!!!

    What a joke, have requested for it to be cancelled completely as they were unable to provide the service i purchased, I am just waiting for their reply which i can predict they will try and take a £15 administration charge!!!
    • FestiveJoy
    • By FestiveJoy 27th Dec 17, 2:30 PM
    • 59 Posts
    • 31 Thanks
    FestiveJoy
    I have never had breakdown cover, but my partner and i have both bought second hand cars in the past 3 months so thought we would give it a go with the 15 months for 12 months offer posted.

    Went through the signup process, during which it did say that as we are not married we need to provide proof of living together after completion.

    Once everything was done I took a photograph of my partners driving license and e-mailed it over. This morning i got a reply saying that this could not be used and that it had to be something with both our names on.

    Well i purchased my house years before we got together (9 years ago) and all bills are in my name, the only items we have where we are both on something is our Aviva multicar policy and house insurance, I sent over the car insurance documents but apparently that is not good enough and she needs to buy her own policy!!!

    What a joke, have requested for it to be cancelled completely as they were unable to provide the service i purchased, I am just waiting for their reply which i can predict they will try and take a £15 administration charge!!!
    Originally posted by Jim_Bob_Joe
    What service did you think you were purchasing???
    1. Does my breakdown insurance with
    AutoAid cover my spouse/partner/civil partner?


    AutoAid Breakdown covers you and your legal spouse or civil partner with total breakdown cover, which includes, roadside assistance, a vehicle recovery service to one place of your choice, home breakdowns, emergency travel or overnight hotel accommodation and an attached caravan or small trailer.

    However, if you are not legally married or in a civil partnership, we are unable to cover a common-law partner under the same policy. If your partner would like to become an AutoAid Breakdown member, a separate breakdown policy would be needed.

    • Jim_Bob_Joe
    • By Jim_Bob_Joe 27th Dec 17, 4:44 PM
    • 7 Posts
    • 2 Thanks
    Jim_Bob_Joe
    What service did you think you were purchasing???
    Originally posted by FestiveJoy
    I did see this so i went to check, when signing up it asks for "Spouse/civil partner/common law partner", when your surnames do not match it then prompts a box stating:

    Spouse/civil partner/common law partner
    Please note that if your spouse/civil partner does not have the same last name as you, we need to see a copy of your marriage/civil partnership certificate before adding him/her to the policy. If you are in a Common Law Partnership you will need to provide proof of address or bank statement etc. confirming both names. An individual policy will be issued at this time, should you decide to continue with the application form. We will add your spouse/civil partner and issue a new set of documents as soon as we receive the copy of the certificate, which you can send via:

    So i sent them a copy of her driving license, which was rejected as it did not have both our names on it. So i sent our car policy as that is a joint policy.

    It looks like the FAQ's has not been updated to reflect they accept common law.
    • Quentin
    • By Quentin 27th Dec 17, 6:21 PM
    • 34,556 Posts
    • 18,537 Thanks
    Quentin
    What is "common law"? Doubt it has any legal meaning to help you!
    • Isiwizzi
    • By Isiwizzi 28th Dec 17, 12:33 AM
    • 1 Posts
    • 0 Thanks
    Isiwizzi
    Have been with Autoaid for about 5 years and progressively their service has become worse. Our accelerator cable broke and we phoned Autoaid to organise a callout advising them of the car's make, model and year of manufacture so the garage could bring a new cable with them to repair. They actually passed the Land Rover garage enroute to coming to see to our car. They turned up without any parts and just towed us to our local garage. I wrote complaining to the company and received no response. Will not renew.
    • alanmarsh2000
    • By alanmarsh2000 3rd Jan 18, 10:23 AM
    • 4 Posts
    • 0 Thanks
    alanmarsh2000
    Why Cant I take AutoAid cover offer on Mac laptop
    I have been using my Apple Mac laptop and can't seem to get connected to use this offer. I get redirected to AutoAid webpage but when I click on the buy now button, the page says it cant be found and isnt on the interent. Ive called Autoaid but this offer can only be taken using the links given by MSE. Please advise people as I want to make sure my Mums car is covered this winter time. Many thanks Al
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