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  • FIRST POST
    • MSE Tony
    • By MSE Tony 14th May 15, 12:35 PM
    • 63Posts
    • 13Thanks
    MSE Tony
    AutoAid Car Breakdown Discussion
    • #1
    • 14th May 15, 12:35 PM
    AutoAid Car Breakdown Discussion 14th May 15 at 12:35 PM
    Hi,

    This is a feedback thread on car breakdown provider:

    AutoAid


    Please share your experience with other MoneySavers. Click reply to take part:
    • Have you experienced problems?
    • Did you haggle and succeed?

    The feedback comes as part of the Cheap Breakdown Cover guide.

    Thank you,

    MSE Tony
    Last edited by MSE Tony; 14-05-2015 at 1:04 PM.
Page 6
    • Wombat
    • By Wombat 7th Apr 17, 11:32 AM
    • 925 Posts
    • 371 Thanks
    Wombat
    Just looking for the best breakdown cover after receiving the AA's exorbitant renewal quote and noticed Topcashback are giving 12.6% cashback on Auto Aid (Quidco offer 12%).
    • Misslayed
    • By Misslayed 7th Apr 17, 12:08 PM
    • 2,816 Posts
    • 15,849 Thanks
    Misslayed
    I've been with Autoaid for several years now, they cover me and my husband in any car for £42. I pay by credit card and they don't auto renew. I've used them twice, once under the old system, I forgot to send the invoice in for over six months but cheque arrived by return of post. Clutch went 2 miles from home recently, chap came in 37 minutes, took us home and car to garage of our choice. I would thoroughly recommend it.
    Hi. Martin has asked me to tell you I'm a (novice) Board Guide on the Competitions, Site Feedback and Campaigns boards. I'm a volunteer to help the boards run smoothly, and I can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with abuse). Any views are mine and not the official line of MoneySavingExpert.com.
    • Loule
    • By Loule 3rd May 17, 3:29 PM
    • 4 Posts
    • 0 Thanks
    Loule
    Charge for paying by cheque
    I see this year there is an extra charge for paying by cheque. I don't think there has been a charge for this in previous years.
    • matphil
    • By matphil 3rd Jun 17, 5:11 PM
    • 768 Posts
    • 3,940 Thanks
    matphil
    Does anyone know if Autoaid covers you for lost keys, thanks.
    • molerat
    • By molerat 3rd Jun 17, 5:45 PM
    • 16,730 Posts
    • 10,965 Thanks
    molerat
    Does anyone know if Autoaid covers you for lost keys, thanks.
    Originally posted by matphil
    Yes, loss of ignition keys is covered under breakdown.
    https://www.autoaidbreakdown.co.uk/documents/AutoAid%20Policy%20Booklet%20December%202016.pdf
    Last edited by molerat; 03-06-2017 at 5:49 PM.
    www.helpforheroes.org.uk/donations.html
    • FrenchFrancks
    • By FrenchFrancks 11th Jun 17, 9:26 AM
    • 3 Posts
    • 1 Thanks
    FrenchFrancks
    Unfair cancedllation charge
    I ordered breakdown cover for my mother-in-law via AutoAid based on the good reviews on MSE. Within 24 hours my mother-in-law had decided to stick with her current provider. Despite the fact that it has been less than 24 hours since the order was made and the policy start date was still more than a week away, AutoAid demanded a cancellation charge equivalent to 30% of the premium.
    I certainly wouldn't recommend them.
    • Quentin
    • By Quentin 11th Jun 17, 9:31 AM
    • 32,347 Posts
    • 16,413 Thanks
    Quentin
    The cancellation charge is set out in the ts & cs.

    This is all down to you not reading or not understanding them and nothing to do with mse and the reviews on the mse forum.
    • FrenchFrancks
    • By FrenchFrancks 11th Jun 17, 5:23 PM
    • 3 Posts
    • 1 Thanks
    FrenchFrancks
    Many other providers offer a cooling off period and a full refund before this has elapsed. Yes it's in the terms and conditions but I still think it is something worth making others aware of.
    • Quentin
    • By Quentin 11th Jun 17, 5:31 PM
    • 32,347 Posts
    • 16,413 Thanks
    Quentin
    Many other providers offer a cooling off period and a full refund before this has elapsed. Yes it's in the terms and conditions but I still think it is something worth making others aware of.
    Originally posted by FrenchFrancks
    They do.


    However Autoaid will also give partial refunds after the cooling off period until the policy is up to 8 months old.


    Try getting a penny back of AA etc once the cooling off period has passed! (You can't - no refunds after day 14!)


    Compare the £15 you were charged (which you agreed to pay) with the cost of cancelling an AA or RAC etc policy after just 14 days!!
    • FrenchFrancks
    • By FrenchFrancks 11th Jun 17, 5:36 PM
    • 3 Posts
    • 1 Thanks
    FrenchFrancks
    I just cancelled my own personal policy with the RAC within the cooling off period and wasn't charged a penny. A generous refund after a partially run policy is a competely different matter to the refund before a policy has even begun.
    • Quentin
    • By Quentin 11th Jun 17, 5:42 PM
    • 32,347 Posts
    • 16,413 Thanks
    Quentin
    You misread my post which agrees others don't charge during the cooling off period.


    If you cancelled on day 15 though you wouldn't have got a penny back off RAC!


    But your solution is to read and understand the ts + cs before agreeing them (especially as you seem to cancel breakdown policies more than most!)
    Last edited by Quentin; 12-06-2017 at 8:10 AM.
    • Archycd
    • By Archycd 13th Jun 17, 11:00 AM
    • 1 Posts
    • 0 Thanks
    Archycd
    Do AutoAid cover breakdowns in the Scotish Islands?
    I have asked Customer services at Autoaid twice by E mail if I am covered for travel in the Scottish Islands - particularly Isle of Mull. I am still waiting for a response.
    There does not appear to be a clear definition in the policy Document.
    • macman
    • By macman 13th Jun 17, 11:14 AM
    • 41,090 Posts
    • 16,846 Thanks
    macman
    It appears to be mainland UK only.
    No free lunch, and no free laptop
    • Solarjunkie
    • By Solarjunkie 16th Jun 17, 10:39 AM
    • 349 Posts
    • 1,290 Thanks
    Solarjunkie
    Confused now - not enough Tesco points to renew with RAC, this looks like a good deal but the MSE report seems not to be up to date, may a mod could look into it? Does the general rule "if it sounds too good to be true, it is" apply here?
    Deal with things as they are, not as they should be.
    • mdarr
    • By mdarr 23rd Jun 17, 3:44 PM
    • 3 Posts
    • 0 Thanks
    mdarr
    misfill
    i miss filled and could not get any help lesson learned be careful at pumps
    • DPS-2016
    • By DPS-2016 29th Jun 17, 6:04 PM
    • 6 Posts
    • 2 Thanks
    DPS-2016
    I ordered breakdown cover for my mother-in-law via AutoAid based on the good reviews on MSE. Within 24 hours my mother-in-law had decided to stick with her current provider. Despite the fact that it has been less than 24 hours since the order was made and the policy start date was still more than a week away, AutoAid demanded a cancellation charge equivalent to 30% of the premium.
    I certainly wouldn't recommend them.
    Originally posted by FrenchFrancks
    Hi FrenchFrancks,

    Sorry to hear of your negative experience with Auto-Aid. I know that another person has responded to you regarding this but I'd advise you to double check re: being charged for your cancellation.

    Current Auto Aid policy is that during the cooling off period (which they call the 'withdrawal period'), i.e. within 14 days of taking out/receiving your policy, that you will get a full refund of your premium.

    This is as long as your policy has not already commenced.

    If you're within the cooling off period but your policy has commenced, then you will be given a partial refund subject to a minimum premium £15 plus Insurance Premium Tax.

    From Auto Aid:
    If you cancel your policy within the 14-day withdrawal period, and before the commencement of the policy, we will refund the full premium. If you cancel your policy within the 14-day withdrawal period, but after your policy has commenced, we will refund the part of the premium you have not used subject to a minimum premium of £15 plus IPT.
    Sounds like there could have been an administrative error?

    Hope this helps.
    • molerat
    • By molerat 29th Jun 17, 6:12 PM
    • 16,730 Posts
    • 10,965 Thanks
    molerat
    Hi FrenchFrancks,

    Sorry to hear of your negative experience with Auto-Aid. I know that another person has responded to you regarding this but I'd advise you to double check re: being charged for your cancellation.

    Current Auto Aid policy is that during the cooling off period (which they call the 'withdrawal period'), i.e. within 14 days of taking out/receiving your policy, that you will get a full refund of your premium.

    This is as long as your policy has not already commenced.

    If you're within the cooling off period but your policy has commenced, then you will be given a partial refund subject to a minimum premium £15 plus Insurance Premium Tax.

    From Auto Aid:


    Sounds like there could have been an administrative error?

    Hope this helps.
    Originally posted by DPS-2016
    Where did you find those (out of date ?) T&Cs ? The latest clearly state a £15 charge before commencement of cover.
    Last edited by molerat; 29-06-2017 at 6:19 PM.
    www.helpforheroes.org.uk/donations.html
    • orrery
    • By orrery 3rd Jul 17, 12:21 PM
    • 516 Posts
    • 444 Thanks
    orrery
    I've just renewed my AutoAid cover and had a very pleasant experience (as much as paying money can be pleasurable)...

    Firstly, my renewal price had gone up 93p but was still lower than the price on the website. At last a company that recognises loyalty.

    I also notice that it is now a proper breakdown service, and no longer do you need to arrange the recovery yourself and then claim it back - just call an 0800 number.

    My renewal was unbelievably fast - I had the renewal email in my inbox this morning and had the new cover document a couple of minutes later.
    4kWp, Panels: 16 Hyundai HIS250MG, Inverter: SMA Sunny Boy 4000TL, SolarImmersion
    Location: Bedford, Roof: South East facing, 20 degree pitch
    Nissan Leaf, TADO Central Heating control
    • DPS-2016
    • By DPS-2016 3rd Jul 17, 9:03 PM
    • 6 Posts
    • 2 Thanks
    DPS-2016
    Where did you find those (out of date ?) T&Cs ? The latest clearly state a £15 charge before commencement of cover.
    Originally posted by molerat
    They were sent to me via e-mail from AutoAid as part of my renewal offer on 27th June 2017.

    Have you got a copy (or link to) the latest T&C's that you're referring to please?

    Thanks.
    • DPS-2016
    • By DPS-2016 14th Jul 17, 9:56 PM
    • 6 Posts
    • 2 Thanks
    DPS-2016
    They were sent to me via e-mail from AutoAid as part of my renewal offer on 27th June 2017.

    Have you got a copy (or link to) the latest T&C's that you're referring to please?

    Thanks.
    Originally posted by DPS-2016
    Interestingly today, I got a reminder again about renewing my AutoAid cover, which thus far I have not.

    Even more interestingly, the wording re:cancellation has changed and seems to confirm what others have said regarding being charged a minimum £15 admin fee (even if the policy hasn't started).

    If the policy does not meet your requirements, you have the right to cancel the policy within 14 days of your renewal date. Provided you have not had any claims, we will refund any premiums paid minus any charges. A minimum charge of £15 + IPT from the Insurer will be applicable. We will also deduct a £15 administration charge to cancel your policy.
    If you purchase your policy before renewal date but subsequently decide to cancel we will apply a £15 administration fee.
    I still think AutoAid offer great cover at a competitive price, however, bearing in mind the situation regarding cancellations, make sure you're 100% sure before your take out a policy or renew!
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