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  • FIRST POST
    • MSE Tony
    • By MSE Tony 14th May 15, 12:35 PM
    • 56Posts
    • 10Thanks
    MSE Tony
    AutoAid Car Breakdown Discussion
    • #1
    • 14th May 15, 12:35 PM
    AutoAid Car Breakdown Discussion 14th May 15 at 12:35 PM
    Hi,

    This is a feedback thread on car breakdown provider:

    AutoAid


    Please share your experience with other MoneySavers. Click reply to take part:
    • Have you experienced problems?
    • Did you haggle and succeed?

    The feedback comes as part of the Cheap Breakdown Cover guide.

    Thank you,

    MSE Tony
    Last edited by MSE Tony; 14-05-2015 at 1:04 PM.
Page 3
    • hollie.weimeraner
    • By hollie.weimeraner 4th Aug 16, 9:04 AM
    • 1,207 Posts
    • 693 Thanks
    hollie.weimeraner
    I renewed in May without any issues and have used them for years. They have been excellent every time I have had to use them but looking at the reviews of the company that have just taken them over I am not confident that things will run smoothly in future.

    I will be keeping my eye on any recent reviews
    • PSB66
    • By PSB66 8th Oct 16, 12:15 PM
    • 1 Posts
    • 0 Thanks
    PSB66
    Joint cover for spouses
    I phoned the company to ask if the joint cover meant only legally married couples/civil relationships or if it included common-law relationships/couple living in the same property for a specific period of time, to be told that the latter could not take advantage of the deal as we were not legally married. What a shame that this is the case as may have had my business. I haven't come across any other breakdown service which discriminates in this way.
    • Quentin
    • By Quentin 8th Oct 16, 2:12 PM
    • 30,270 Posts
    • 14,364 Thanks
    Quentin
    .... I haven't come across any other breakdown service which discriminates in this way.
    Originally posted by PSB66
    Where is there any "discrimination"?


    Which other breakdown service covers 2 drivers like this for the price of one?


    Isn't it just a "special deal" for married couples?
    • zagubov
    • By zagubov 9th Oct 16, 1:04 AM
    • 13,422 Posts
    • 118,335 Thanks
    zagubov
    I actually find them to be very good value and I'm somewhat baffled how they can afford to keep it so cheap.

    If limiting the deal to single people and married couples and civil partners keeps the cost down lower than including any two people sharing the same address, then so be it.
    There is no honour to be had in not knowing a thing that can be known - Danny Baker
    • Mabeldog
    • By Mabeldog 22nd Oct 16, 10:17 AM
    • 9 Posts
    • 0 Thanks
    Mabeldog
    I called these out a couple of weeks ago.... warning lights came on with car on the way home - got home okay but decided to call them out ... was a little puzzled as this was a Sunday evening the "limit" £ 65 for home issues - however the very efficient person who answered phone said that wasn't the case so I went ahead ... I then asked do I pay the call out person and i was told no that's not happening at the moment .... got a text saying what time repair truck would arrive - it did then got a call saying was everything okay - expected some sort of cost somewhere as this is suc a cheap deal but that seemed to be it .... great service
    • foofighterali68
    • By foofighterali68 29th Oct 16, 5:37 PM
    • 1 Posts
    • 1 Thanks
    foofighterali68
    I'm afraid I've had two terrible experiences with AutoAid recently, and will have to cancel my account now.

    The first time was 2 months ago - I was alone (female) driving home late at night from a gig, when my Ford Fiesta broke down. I called AutoAid explaining I was on the M55 westbound towards Blackpool, and had just passed the turn off for Fleetwood and Kirkham. After waiting over an hour in the cold alone, I called to discover they had sent someone to the M65! Considering those towns mentioned aren't on the M65, how could this happen?! I put it down to human error, and did receive £25 compensation, so I accepted the offer and kept my account active.

    Last week - another disaster! My battery died on the M6 on Monday, I pulled into the hard shoulder and called AutoAid. After 40 minutes someone arrived (hooray!) only to tell me, they were too busy to take me to my destination, so would have to drop me at a service station then he'll send someone else! Four hours later, I arrived home.

    They don't have many recovery companies on their books seems to be the conclusion, so it's a little unprofessional. I'd like to support a smaller firm, but I'm afraid I'll have to convert to one of the bigger fish as I just can't accept this level of service (especially given how much I seem to break down!).
    • Markus61
    • By Markus61 2nd Nov 16, 9:27 AM
    • 1 Posts
    • 0 Thanks
    Markus61
    Excellent Service
    My wife and I have had excellent service for about 5 years. In that time they have moved a car to the garage of our choice with a flat battery, taken my wife's car to the garage after a blow out, and twice moved my car from Leicester to Louth, 80 miles with brake problems. On the last 2 occasions I was not asked to pay and AutoAid paid on my behalf! You can't beat the value when you consider that the price covers both my wife and I. I have not found anything better and would recommend them as a very valuable and well priced service.
    • Quentin
    • By Quentin 2nd Nov 16, 11:19 AM
    • 30,270 Posts
    • 14,364 Thanks
    Quentin
    My wife and I have had excellent service for about 5 years.......
    Originally posted by Markus61
    Since they sold out to right choice earlier this year then the last 5 years excellent service is now irrelevant.
    • jblackmore
    • By jblackmore 9th Nov 16, 9:44 AM
    • 88 Posts
    • 29 Thanks
    jblackmore
    I've been using Autoaid since 2006 (10 years), and touch wood have never had to call them out. I saw they had been bought out, but have not received any renewal by post as I normally would, and policy expires this week.

    Checking website price has gone up 10%, and looking around the reviews/feedback are awful since RCI buyout.

    I looked at carbreakdowncover.co.uk but to get onward cover was £60pa so I phoned my car insurer LV who quoted £11.21 for single car breakdown cover for 5 months till renewal, or £19.63 for personal+spouse so have gone with that (onward travel but no home start within 1/4 mile of home which I am fine with).

    Funny that MSE website still mentions autoaid as pay and claim, when apparently it isn't any more, I suspect they haven't updated this so with recent feedback they probably should ?
    Last edited by jblackmore; 12-11-2016 at 2:08 PM.
    • Sheffield Fox
    • By Sheffield Fox 12th Nov 16, 1:53 PM
    • 2 Posts
    • 0 Thanks
    Sheffield Fox
    Astonishingly Bad!
    AutoAid offer personal cover and you can include your 'spouse' in this.

    However, this only applies if you are legall married, or have had a civil partnership formally registered.

    If, like me, you live with your partner as if married, but have never bthered to get a wedding certificate, they won't provide your 'spouse' with the cover. I have asked them to explain this,a s it seems wholly unreasonable to me.
    • kerri gt
    • By kerri gt 12th Nov 16, 2:19 PM
    • 7,009 Posts
    • 44,054 Thanks
    kerri gt
    I've been using Autoaid since 2006 (10 years), and touch wood have never had to call them out. I saw they had been bought out, but have not received any renewal by post as I normally would, and policy expires this week.

    Checking website price has gone up 10%, and looking around the reviews/feedback are awful since RCI buyout.

    I looked at carbreakdowncover.co.uk but to get onward cover was £60pa so I phoned my car insurer LV who quoted £11.21 for single car breakdown cover for 5 months till renewal, or £19.63 for personal+spouse so have gone with that (onward travel but no home start within 1/4 mile of home which I am fine with).

    Funny that MSE website still mentions autoaid as pay and claim, when apparently it isn't any more, I suspect they haven't updated this so with recent feedback they probably should ?
    Originally posted by jblackmore
    We have been with AutoAid for a few years, both pre and post RCI buyout. Post buy out, it is handy not having to pay and claim for a call out which was a pain but something I had done in the past based on the cost of the cover.

    Personally on the couple of occasions we've had to call them out (again both pre and post RCI), they've been great. Call centre staff friendly and helpful and the most recent call out, they were with my OH very very quickly (this obv depends on what patrols are in the area and how busy they are). Given the price comparison versus the big names I will certainly be sticking with them for the foreseeable future.

    Sheffield Fox I see your frustration but the term 'spouse' does specifically relate to a married pair - either husband or wife. So unfortunately living 'as married' is not included. To be included AutoAid would need to extend the offering to 'spouse or common law partner'
    Feb 2015 NSD Challenge 8/12
    JAN NSD 11/16


    • veryintrigued
    • By veryintrigued 12th Nov 16, 3:38 PM
    • 1,702 Posts
    • 910 Thanks
    veryintrigued
    AutoAid offer personal cover and you can include your 'spouse' in this.

    However, this only applies if you are legall married, or have had a civil partnership formally registered.

    If, like me, you live with your partner as if married, but have never bthered to get a wedding certificate, they won't provide your 'spouse' with the cover. I have asked them to explain this,a s it seems wholly unreasonable to me.
    Originally posted by Sheffield Fox
    You're not married hence not covered.

    Pretty simple.
    • Dird
    • By Dird 30th Nov 16, 9:37 AM
    • 2,392 Posts
    • 1,402 Thanks
    Dird
    If, like me, you live with your partner as if married, but have never bthered to get a wedding certificate, they won't provide your 'spouse' with the cover. I have asked them to explain this,a s it seems wholly unreasonable to me.
    Originally posted by Sheffield Fox
    It's perfectly reasonable. Imagine a student house sharing with 7 people...."that's not my roommate it's my boyfriend....that's not my roommate it's my girlfriend; yeah I'm bi...that's my new boyfriend". Open to abuse
    Mortgage (Nov 15): £79,950 | Cashback sites: £785 | Current accounts: 15
    Mortgage (Nov 16): £76,486 | £30k in 2016 #96: £27,530 (91.7%)
    • Robin Davies
    • By Robin Davies 30th Nov 16, 9:43 AM
    • 27 Posts
    • 25 Thanks
    Robin Davies
    It Really Works
    Been signed up for almost 3 years now - 2 cars, 2 drivers. Used it once when wife's car became undriveable a few miles away. Autoaid contractor got there before I did. Car moved on transporter to my regular garage about eight miles away so I could get the cheapest repair. Not asked to pay anything. Unbeatable service at an unbeatable price. Thanks Martin!
    • OnanTheBarbarian
    • By OnanTheBarbarian 30th Nov 16, 9:47 AM
    • 1,302 Posts
    • 783 Thanks
    OnanTheBarbarian
    Auto Aid seems to have been given the "big up" once more in the latest MSE email.

    Presumably some financials involved behind the scenes?
    • RL11
    • By RL11 30th Nov 16, 10:19 AM
    • 19 Posts
    • 2 Thanks
    RL11
    Their own policy document on their website still says "This is a “pay and claim” motor vehicle breakdown and recovery insurance". I cannot find anything that says you don't have to pay first, so can't go for this based on anecdotal evidence where no-one seems to have paid recently. Can MSE please explain why they think it's changed?
    • Quentin
    • By Quentin 30th Nov 16, 10:19 AM
    • 30,270 Posts
    • 14,364 Thanks
    Quentin
    Auto Aid seems to have been given the "big up" once more in the latest MSE email.

    Presumably some financials involved behind the scenes?
    Originally posted by OnanTheBarbarian
    You don't need to presume


    When MSE has a deal with a company they tell you by putting a "*" next to the link.


    All up front and transparent.


    It's good news as they make money via the affiliate link which goes towards paying for the MSE website (and the forum too)
    • eddddy
    • By eddddy 30th Nov 16, 11:27 AM
    • 3,855 Posts
    • 3,491 Thanks
    eddddy
    It's good news as they make money via the affiliate link which goes towards paying for the MSE website (and the forum too)
    Originally posted by Quentin
    I generally agree...

    ... except that affiliate links etc do far more than go towards paying for the website and forum.

    Remember back in 2012:

    Martin Lewis sells MoneySavingExpert for £87m

    ...According to Google Analytics, it attracted around 39 million unique visitors and 277m page impressions in the year ending 31 October 2011. It reported revenues of £15.7m for the same period.

    Link: https://www.theguardian.com/money/2012/jun/01/martin-lewis-sells-moneysavingexpert
    I suspect the cost of running the website and forum was a very small percentage of £15.7m.

    But even so, I don't think the site is influenced or biased towards businesses that offer the best affiliate rates.
    • OnanTheBarbarian
    • By OnanTheBarbarian 30th Nov 16, 3:05 PM
    • 1,302 Posts
    • 783 Thanks
    OnanTheBarbarian
    Didn't you know? Quentin runs MSE for free ��
    • rolinger
    • By rolinger 1st Dec 16, 9:18 AM
    • 2 Posts
    • 1 Thanks
    rolinger
    Have been a member for a few years, finally had cause to use them in August for my motorbike. Having had experience of AA and assuming it would be a 'cheap and cheerful' alternative I was pleasantly surprised.

    The call centre was extremely professional and helpful, communicated well with me (a couple of calls back when timings changed and to agree a later time for recovery so I could get to a meeting) and the breakdown service (unlike AA who were like a game of 'chinese whispers', they arrived at the right time at the right place). It was the same local recovery service as the AA used, so overall much better service at a fraction of the price.

    The only snag in the whole situation was that the garage they took it to was awful. However, it was my local dealer which is where I'd asked for , so I definitely can't blame them for that problem!!!
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