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  • FIRST POST
    • Former MSE Wendy
    • By Former MSE Wendy 9th Aug 07, 5:10 PM
    • 868Posts
    • 1,782Thanks
    Former MSE Wendy
    PPI Reclaiming successes and failures
    • #1
    • 9th Aug 07, 5:10 PM
    PPI Reclaiming successes and failures 9th Aug 07 at 5:10 PM
    Please report your PPI Reclaiming sucesses/failures here

    This thread lists 1000s of stories, click the 'last' link above for the most recent

    Not done it yet? Read the full Loan PPI Reclaiming and Credit Card PPI Reclaiming

    How to report your success/failure?

    1. Click reply to enter you story.

    2. Report your story in the following format:
    • What were you reclaiming: (eg. loan, credit card, store card)
    • Who was the provider: (e.g. Capital One, NatWest)
    • How much did you get back: ????
    • Did you get it back after a letter or did you go to the Financial Ombudsman: ????
    • And then write your brief reclaim tale
    REMEMEBER BY DOING THIS YOU ENCOURAGE OTHERS WHO MAY BE TOO SCARED TO RECLAIM HAVING BEEN MISSOLD.


    What if I just want to discuss PPI reclaiming/ask a question?

    Please do NOT post questions in this thread. Questions may be asked in the PPI reclaiming discussion thread where, although not guaranteed, it is more likely somebody may be able to help you.

    Happy to tell your story in a newspaper/on TV?

    There are over 20m PPI policies in the UK and its a £5bn a year industry; yet I believe a very substantial proportion of those were missold and I want to spread the word. We need to make PPI reclaiming as big as bank charges reclaiming and Mortgage Exit Fee reclaiming.

    I need your help

    To spread the word, I need case studies, people who've been placed on hold or succeeded and are willing to tell their story to encourage others to take on the banks and reclaim.

    If you're willing to do this, please e-mail casestudy@moneysavingexpert.com (sorry but we can't answer questions at this email address) with as much of the following info as you can:

    * how much was your loan/card balance
    * how much did you get back
    * who was your lender
    * a daytime phone number - we often need to reach people at very short notice
    * whether you are happy to appear in the papers,tv or both
    * where you live
    * did you use our template letters
    * did you go to the Ombusdman, court or use a claims handler

    We really appreciate anyone that can help us with this but of course also please report your story below.

    Thanks
    Martin
    Last edited by Former MSE Wendy; 06-06-2012 at 6:58 PM.
Page 1849
    • DKG62
    • By DKG62 5th Oct 17, 8:49 PM
    • 6 Posts
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    DKG62
    Most MPPi complaints are turned down.



    That is to be expected.



    No. The FCA report stated that they expected most regular premium PPI to not captured by plevin. Indeed, there was a consideration given to eliminate it from the plevin issue. However, they chose not to and said that firms will just have to reject it if they are approached on a case by case basis.



    The FOS will be no help to you whatsoever. A complete waste of time. This is not a decision that is debatable. The rule on plevin is not about missale or not. It is about the excessive commission and that does not apply to MPPI.
    Originally posted by dunstonh
    Nationwide in their rejection letter have not stated what their level of commission is!
    • zx81
    • By zx81 5th Oct 17, 8:50 PM
    • 14,389 Posts
    • 15,184 Thanks
    zx81
    Well, we know it wasn't over 50%!
    • DKG62
    • By DKG62 5th Oct 17, 9:48 PM
    • 6 Posts
    • 0 Thanks
    DKG62
    Well, we know it wasn't over 50%!
    Originally posted by zx81
    When I cancelled it they wanted over £40 a month. I looked elsewhere and got it for half as much and it was the same company that Nationwide were acting as an agent for! To me that means Nationwide were getting 100% commission!
    • Moneyineptitude
    • By Moneyineptitude 5th Oct 17, 10:20 PM
    • 18,904 Posts
    • 10,122 Thanks
    Moneyineptitude
    When I cancelled it they wanted over £40 a month. I looked elsewhere and got it for half as much and it was the same company that Nationwide were acting as an agent for! To me that means Nationwide were getting 100% commission!
    Originally posted by DKG62
    Your calculations are utterly flawed I'm afraid.
    The fact that Nationwide were retailing the insurance for twice as much as your new provider does not indicate that the level of commission was over 50%!

    Your complaint is going nowhere.

    Your complaint has been rejected not because of an opinion about mis-selling but because of the fact that the commission was below the 50% tipping point. The Ombudsman can't change this.

    Nationwide have not quoted what commission they charged!
    Originally posted by DKG62
    Nationwide in their rejection letter have not stated what their level of commission is!
    Originally posted by DKG62
    As long as the commission charged was less than 50%, it really doesn't matter. Certainly, they are not now required to provide you with the actual percentage figure as part of your rejection.
    • DKG62
    • By DKG62 7th Oct 17, 12:39 PM
    • 6 Posts
    • 0 Thanks
    DKG62
    Your calculations are utterly flawed I'm afraid.
    The fact that Nationwide were retailing the insurance for twice as much as your new provider does not indicate that the level of commission was over 50%!

    Your complaint is going nowhere.

    Your complaint has been rejected not because of an opinion about mis-selling but because of the fact that the commission was below the 50% tipping point. The Ombudsman can't change this.




    As long as the commission charged was less than 50%, it really doesn't matter. Certainly, they are not now required to provide you with the actual percentage figure as part of your rejection.
    Originally posted by Moneyineptitude
    Right I was never told that, they ought to be save wasting my time filling all the paper work to the ombudsman !
    • DKG62
    • By DKG62 7th Oct 17, 12:51 PM
    • 6 Posts
    • 0 Thanks
    DKG62
    Your calculations are utterly flawed I'm afraid.
    The fact that Nationwide were retailing the insurance for twice as much as your new provider does not indicate that the level of commission was over 50%!

    Your complaint is going nowhere.

    Your complaint has been rejected not because of an opinion about mis-selling but because of the fact that the commission was below the 50% tipping point. The Ombudsman can't change this.




    As long as the commission charged was less than 50%, it really doesn't matter. Certainly, they are not now required to provide you with the actual percentage figure as part of your rejection.
    Originally posted by Moneyineptitude
    It wasnít a new company, it was the same company I just went direct to them instead of going via Nationwide and it was half the price! Nationwide never explained I could do this when I originally took out the PPI if that ainít mis selling or a nice bit of commission then I donít know what is other than a bloody big con!
    • FBK78
    • By FBK78 7th Oct 17, 1:30 PM
    • 2 Posts
    • 2 Thanks
    FBK78
    I reclaimed nearly 4K from Lloyds for credit card and loan ppi dating back to 2000. Went directly through bank and took a total of 7 weeks
    • Moneyineptitude
    • By Moneyineptitude 7th Oct 17, 10:00 PM
    • 18,904 Posts
    • 10,122 Thanks
    Moneyineptitude
    Nationwide never explained I could do this when I originally took out the PPI
    Originally posted by DKG62
    Nationwide were under no such obligation to tell you that cheaper alternatives were available from other providers. Do you also expect that shoppers in Tesco should be told that it is cheaper in Asda?

    Time to forget about this. You were not mis-sold, were not charged commission of over 50% and you won't ever be getting a refund.

    Sorry.

    If MPPI is not affected by Plevin why isn’t Martin Lewis making that clear
    Originally posted by DKG62
    Martin Lewis sold this site some years ago. If you want an apology from him, try asking on his Twitter page.
    • dunstonh
    • By dunstonh 7th Oct 17, 11:14 PM
    • 89,900 Posts
    • 56,578 Thanks
    dunstonh
    If MPPI is not affected by Plevin why isn’t Martin Lewis making that clear on his videos,
    He has said before that he cannot cover all the quirks or nuances in the short segments that he does.

    There are other quirks that involve dates too.

    Most MPPi complaints fail. He doesnt say that either. It just gets captured under all the PPI noise.

    he is saying if you got rejected last time go again because average PPI commission was 67%!
    Average means some above, some below. Loan PPI is way above 67% in many cases. Plus, loan PPI dominates. So, it sways the average.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • GTX1080user
    • By GTX1080user 23rd Oct 17, 4:13 PM
    • 4 Posts
    • 0 Thanks
    GTX1080user
    ppi A company to AVOID!
    Hi everyone this is not my first post I just can't remember my old UN details but it's been a few years since I was on here, I do hope this is the correct place to post this regarding PPi claims?



    Anyways Wow have I just been messed about by a company trying to claim ppi...so much so I've just emailed them telling them to cancel everything and IF they seek legal advice for whatever I'll be waiting with all the evidence I sent them!

    Let me start from the beginning,

    I was looking for a PPI company as I've had about 5 Credit cards over the last 13 years and I think at least 2 of them have ppi, So it's a minefield out there looking for the right company as the Net is saturated with all these companies trying to get your details to skim around 40% off your claim for their duties to contact the companies you want to claim from, I found one which was offering just "10%" charge from the overall money they claim back for you and I was like Wow!

    So I looked at their reviews (Something you should ALWAYS do) and tbh they looked reasonable, (But not great) One thing caught my attention and having been using the Net since 1998 I have gained the ability and knowledge to search out companies that wear certain boots with "Stirrups", But the one thing I couldn't help but notice about this one company I was interested in was lots of the reviews on the review sites where being done by people/members who have only one review or at most two reviews, Now we all know to open a new email its free and its simple and to open a new account on these review sites is childsplay!

    I am NOT saying they are doing their own reviews but I have come across companies that have over the years and it's worth noting this point.

    So I became rather suspicious of this site and the validity of some of these reviews? I also noticed on some of the negative ones that this "So called" company had replied with a very Scripted body of text! "We strive to keep our company with great customer feedback" or words to that affect Etc Etc...you know the normal robotic replies it was so clich! I started to think the site was run by algorithms, Something I noticed as well was one of the negative reviews had a reply from them and in it there was No reference to finding out what the reviewers issue was and how to gain a solution from both parties? There was nothing! there was no "Please contact us to help you sort this issue out"..Bizarre... A reputable company needs criticism to know where its weakness is and to move onwards forwards...This company was ignoring people's concerns!

    Anyways I ran out of time to look and had little chance to sort it so I thought I'd send them an email and see how it goes....Oh how I regret that! The company concerned is called "ReclaimPPI.co.uk" I got all the stock emails from them asking for my details which I filled in asap, I received another email saying the banks ect have Three months to communicate back so I was rather naive in thinking I'd have this sorted by Christmas this year (2017) as it was July when I applied, So they asked for all the banks/building societies I had used So I gave them my personal details and the companies I wanted to claim from.....Wow this is looking grand "I thought".

    Two weeks later I was asked by "ReclaimPPI" for more info by HBOS and other banks I was claiming against, So I was able to do this as I have the statements and even old Credit cards from all them years ago! Anyways I scanned them converted them to PDF which is the ONLY acceptable format for this outfit of a company!

    Then the issues started....I received another email two weeks later asking for the EXACT same information? Hu I'd already sent it weeks before And got a email back saying they had received it? I checked my "Sent" folder and read the emails I had sent them and sure enough I had sent them the correct details and it was the exact information they asked for? So I sent it again....And again I had ANOTHER reply a week or so later asking the Exact same? I had my wife check all this to make sure I was sending the correct things, My wife is a Teacher and also a Proof reader. So I emailed them and had this Unbelievable reply " Thank you for your email. Please note it may take up to 20 working days before we can get back to you. This is so that we can concentrate on processing your claims, chasing the banks and claiming back your money" SERIOUSLY! They take TWENTY WORKING DAYS to get back to you?? What a load of Codswallop!

    So I called them on their "0333" which is a Normal landline rate and I waited and waited and waited and got through to someone who left me waiting and waiting and they come back and forgot who I was on the phone??? I hung up! & decided that this was the end for me I had email after emails after emails asking for the same documentation I had sent more than a month before...And as I stated this was checked by myself and my wife..!

    So I have just had Another email from them this is months on asking me for the exact same thing? This must of been the 5th or 6th if not more from what I can remember asking the same thing, I have sent them a Text Screenshot telling them I want them to cancel it all and as I stated IF they want to sue me "Go for it I'm ready".

    It would seem the left hand doesn't know what the right hand is doing? Is this a REAL business? or just a sweatshop somewhere? We all know you can run a business from an official formal looking address this doesn't mean you are employing a vast amount of people...like what this company is portraying..

    I very briefly researched the company at companies house as well as other sites and there is almost nothing on there about them? They are affiliated to another company called "XMS Limited" Who again there is nothing online about them? The BIG question I'd like to know is "Who are these companies we are sending our personal details to?"

    Are they governed? Monitored? Checked? How do we even know if they are based in England even thou their site states they are based in Bristol?

    We all know building decent Websites is ten a penny you don't even need to know Dreamweaver now a day's it's all templates? so you cannot judge a company's validity by its website, Also What happens to all my personal details?

    1) Destroyed?

    2) Kept on file??

    When the claim has ended like mine where I want to cancel everything what happens to my details?? Will they be sold to companies who can SPAM me to death or even ID fraud? There is nothing about this company online anywhere!

    This company who I know nothing of (My fault I took a chance) who offer no company information online you have no way of knowing who they are apart from they are associated with other another company who again there is NO DETAILS OF? Here is the other company they are affiliated with: financialclaimsmadesimple.co.uk it's also ironically worth putting this on here that on the same floor where they are so called based there is the "Ministry of Justice" office...


    I wanted to see if anyone else had the same issue with this company and if anyone can offer a personal experience with a better reputable ppi company please? And if anyone can answer any of the above comments and questions I kindly asked...

    So back to Square one...Thanks for wasting months of my time and when I say its precious time I means its precious time...Shame on you ReclaimPPI.co.uk and However runs that outfit.

    I Can provide ALL screenshots to back every point made on this thread if needed.

    Thanks.
    • GTX1080user
    • By GTX1080user 23rd Oct 17, 5:21 PM
    • 4 Posts
    • 0 Thanks
    GTX1080user
    Thanks for the reply! I have some substance in all this, They are NOT doing the role they set out to do. If one party fails on their side then legally the other side can pull out, my aunt is a solicitor so she will represent me if it goes to court and I've already spoken to her the evidence I have via emails which throws doubt that they are actually progressing the claim forwards but rather hindering it due to their disorganisation and this stands in a court of law...Either way I'll be in touch.
    • Moneyineptitude
    • By Moneyineptitude 23rd Oct 17, 5:24 PM
    • 18,904 Posts
    • 10,122 Thanks
    Moneyineptitude
    my aunt is a solicitor
    Originally posted by GTX1080user
    Which beggars the question of why you didn't simply seek her assistance with your PPI complaint?

    I think you'll find you've signed a legally-binding contract for this firm to represent you in PPI complaints.

    You can't just break that contract by citing the time it's taking.

    You'll have to send them a formal complaint and allow them eight weeks to consider it. Only then can you refer your case to the Legal Ombudsman. Court would be a very extreme option, which is likely to cost you money.

    I don't know why you are asking for recommendations of other firms, they are all as bad as each other charging for using a complaint process that is both simple and free.
    • -taff
    • By -taff 23rd Oct 17, 5:56 PM
    • 7,170 Posts
    • 5,162 Thanks
    -taff
    There are no reputable Claims companies. They will all take a massive percentage of any successful complaint because people don't do their own research and reslise it's a free complaints process.

    I'm still wondering why on earth you read all these reviews, had suspicions about them, but used them anyway.
    • Moneyineptitude
    • By Moneyineptitude 23rd Oct 17, 6:05 PM
    • 18,904 Posts
    • 10,122 Thanks
    Moneyineptitude
    I'm still wondering why on earth you read all these reviews, had suspicions about them, but used them anyway.
    Originally posted by -taff
    Pretty obviously swayed by how "cheap" they were:
    I found one which was offering just "10%" charge from the overall money they claim back for you and I was like Wow!
    Originally posted by GTX1080user
    • GTX1080user
    • By GTX1080user 24th Oct 17, 1:34 AM
    • 4 Posts
    • 0 Thanks
    GTX1080user
    Thanks guys for your time and replies! Ok I ran out of time trying to find a decent one, So I took a gamble and its failed in my opinion, I have sent them a screen shot stating I want to pull out due to their lack of professionalism and the time its taking, Im sick of waking up and having emails from them asking the SAME things? Yes the money they charge well the percentage made me sway as you say " There are no reputable Claims companies" So I had to take one and sure as heck wasnt going to be a 40% one when I can get a 10% one thats just logic?

    I know as you kindly stated Taff i could of done my own research but I have heard banks are lapsy daisy with private claims? Also I dont really have the time to keep forwarding emails I expected to just send everything and it takes form...Obviously this wasnt the case? Bare in mind you guys have a vast amount of knowledge of all this I have none and so it shows...Thanks once again much Appreciated!
    • zx81
    • By zx81 24th Oct 17, 5:38 AM
    • 14,389 Posts
    • 15,184 Thanks
    zx81

    I know as you kindly stated Taff i could of done my own research but I have heard banks are lapsy daisy with private claims?
    Originally posted by GTX1080user
    I suspect you mean lackadaisical, and no, they're not.
    • GTX1080user
    • By GTX1080user 24th Oct 17, 11:56 AM
    • 4 Posts
    • 0 Thanks
    GTX1080user
    ZX81 Nope I meant Lapsy Daisy! & yes it would seem they are...Unless you have something to add that I dont know? I am always open to learning :-) BTW thanks for your comment.

    Lastly can I kindly ask you all, HBOS are saying they cannot find me on their system, I have handed over crystal clear images of my account number sort code and even scanned images of the credit card I have still also a scanned letter from them when the account was active showing the details, This account was active only 9 years ago? Is this a coincidence they "Ahum" Cant find me?

    Best Wishes.
    • Moneyineptitude
    • By Moneyineptitude 24th Oct 17, 12:01 PM
    • 18,904 Posts
    • 10,122 Thanks
    Moneyineptitude
    HBOS are saying they cannot find me on their system,
    Originally posted by GTX1080user
    Well, if that's the case, your CMC problems are the least of your worries.

    "Only" nine years ago is around three years longer than Banks routinely keep records.

    Sorry.
    • -taff
    • By -taff 24th Oct 17, 7:21 PM
    • 7,170 Posts
    • 5,162 Thanks
    -taff
    To see what records they have got left you send a SAR and £10 - there's an example in the stickies - be aware though, there may be nothing
    • sharonmaria13
    • By sharonmaria13 25th Oct 17, 12:20 AM
    • 1 Posts
    • 0 Thanks
    sharonmaria13
    Not a happy ending here - I set about a PPI claim to get my son a £20 'refer a friend' voucher after he had a successful PPI claim.
    I have NEVER taken PPI - I even worked at the Halifax in the late '90's so knew the operation score, but was persuaded that even though I would not have a successful claim, my son would still get his £20.
    Imagine my surprise, that among all the loans, credit cards and mortgages I had during the 90's and 00's there was a mortgage with PPI - didn't have a clue!!The
    The Halifax rejected the claim, we appealed but were rejected again.
    This was a 'guarantor' mortgage, where my parents pledged (legally binding documentation) to meet payments where I could not. Luckily, my Father never throws anything away, and we have a solicitor letter which explain the terms of the agreement.
    Why then, if I had a guarantor - would I need PPI?
    After appeal, The Ombudsman decided that 'they felt that I would not want to put my parents in that position, so therefore would have found the policy useful' !!
    Absolutely outrageous!!
    This claim was rejected about 18 months ago.
    Have I anywhere left to go?
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