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  • FIRST POST
    • Former MSE Wendy
    • By Former MSE Wendy 9th Aug 07, 5:10 PM
    • 868Posts
    • 1,782Thanks
    Former MSE Wendy
    PPI Reclaiming successes and failures
    • #1
    • 9th Aug 07, 5:10 PM
    PPI Reclaiming successes and failures 9th Aug 07 at 5:10 PM
    Please report your PPI Reclaiming sucesses/failures here

    This thread lists 1000s of stories, click the 'last' link above for the most recent

    Not done it yet? Read the full Loan PPI Reclaiming and Credit Card PPI Reclaiming

    How to report your success/failure?

    1. Click reply to enter you story.

    2. Report your story in the following format:
    • What were you reclaiming: (eg. loan, credit card, store card)
    • Who was the provider: (e.g. Capital One, NatWest)
    • How much did you get back: ????
    • Did you get it back after a letter or did you go to the Financial Ombudsman: ????
    • And then write your brief reclaim tale
    REMEMEBER BY DOING THIS YOU ENCOURAGE OTHERS WHO MAY BE TOO SCARED TO RECLAIM HAVING BEEN MISSOLD.


    What if I just want to discuss PPI reclaiming/ask a question?

    Please do NOT post questions in this thread. Questions may be asked in the PPI reclaiming discussion thread where, although not guaranteed, it is more likely somebody may be able to help you.

    Happy to tell your story in a newspaper/on TV?

    There are over 20m PPI policies in the UK and its a £5bn a year industry; yet I believe a very substantial proportion of those were missold and I want to spread the word. We need to make PPI reclaiming as big as bank charges reclaiming and Mortgage Exit Fee reclaiming.

    I need your help

    To spread the word, I need case studies, people who've been placed on hold or succeeded and are willing to tell their story to encourage others to take on the banks and reclaim.

    If you're willing to do this, please e-mail casestudy@moneysavingexpert.com (sorry but we can't answer questions at this email address) with as much of the following info as you can:

    * how much was your loan/card balance
    * how much did you get back
    * who was your lender
    * a daytime phone number - we often need to reach people at very short notice
    * whether you are happy to appear in the papers,tv or both
    * where you live
    * did you use our template letters
    * did you go to the Ombusdman, court or use a claims handler

    We really appreciate anyone that can help us with this but of course also please report your story below.

    Thanks
    Martin
    Last edited by Former MSE Wendy; 06-06-2012 at 6:58 PM.
Page 1843
    • dunstonh
    • By dunstonh 27th Apr 17, 11:50 AM
    • 89,517 Posts
    • 55,953 Thanks
    dunstonh
    I tried reclaiming PPI from Nationwide with whom I had a mortgage. My husband was self employed.
    Nationwide MPPI covered the self employed.

    I had an old piece of paperwork which showed I paid £34 a month. They rang a few times to ask questions. I was turned down completely. I was shocked and disappointed.
    You shouldnt be shocked. Most MPPI complaints do fail.

    Of course my husband said we should have gone through a company - presumably they help with the most appropriate answers?
    Committing fraud would not likely have increased your chances of success. Indeed, FOS figures show that people who make personal complaints have a higher success rate than those that use CMCs. This is mainly due to the fact that CMCs do often tell lies in the complaints and where this happens with complaints that lack evidence and need a balance of probability decision, that tends to go with the most credible side. A complaint that has been found to have lies lacks credibility.

    I now have another claim to make with a bank and am not sure which route to take.
    No point going to a CMC as that is just a waste of time and potentially money. Your complaint failed because there was nothing to indicate any wrongdoing. The fact you mentioned self employed suggests that was your complaint reason. As Nationwide MPPI covers the self employed, clearly it was not a valid complaint reason. Had it been a loan PPI that didnt cover self employed then it would have been a valid complaint reason.

    You need to understand you failed for reasons. Not because the form was sent in the post by you and not a CMC.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • scrimpingannie
    • By scrimpingannie 27th Apr 17, 11:58 AM
    • 16 Posts
    • 7 Thanks
    scrimpingannie
    Barclays ppi successful
    Hi all
    First of all would like to say If I could have gambled my house on us NOT having PPI I would have.
    We have received over £8000.00 in refunds from Barclays with 3 different PPI refunds.

    Can I now ask has anyone had a similar experience?
    We received a refund as follows:
    PPI loan £130.73
    Monthly pymt: £56.68
    Start date: 24/5/99
    Scheduled End date: 14/10/99
    Ann Int rate: 18.580%
    BID refund: £82.79

    Basically we got a total refund of £1577.00 but NO refund of Interest or NO refund of compensation.
    I have no idea how they got to the figure of £1577.00 but I though all claims would come with Int and Compensation?

    Can anyone advise please?

    Thanks
    • Deborah76
    • By Deborah76 27th Apr 17, 12:47 PM
    • 1 Posts
    • 0 Thanks
    Deborah76
    I was using a PPI company to claim against HFC bank, they have just written to say that HFC is too difficult to claim against so they are stopping my claim. Do you think I should claim myself?
    • dunstonh
    • By dunstonh 27th Apr 17, 12:48 PM
    • 89,517 Posts
    • 55,953 Thanks
    dunstonh
    Basically we got a total refund of £1577.00 but NO refund of Interest or NO refund of compensation.
    There is no compensation on PPI claims. There is interest though. Looking at those figures, there does appear to be interest.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • dunstonh
    • By dunstonh 27th Apr 17, 12:48 PM
    • 89,517 Posts
    • 55,953 Thanks
    dunstonh
    I was using a PPI company to claim against HFC bank, they have just written to say that HFC is too difficult to claim against so they are stopping my claim. Do you think I should claim myself?
    Originally posted by Deborah76
    It is always easier to complain yourself rather than use a CMC.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • scrimpingannie
    • By scrimpingannie 27th Apr 17, 3:32 PM
    • 16 Posts
    • 7 Thanks
    scrimpingannie
    There is no compensation on PPI claims. There is interest though. Looking at those figures, there does appear to be interest.
    Originally posted by dunstonh
    I have had two other claims which have included Int charged and Compensation interest. This claim which is the largest premium value has come back with NIL.

    No it states Refund of PPI premiums paid: £1577.00
    Refund of int charged on premiums paid: £0.00
    Statutory compensation Interest: £0.00
    Last edited by scrimpingannie; 27-04-2017 at 3:52 PM.
    • Moneyineptitude
    • By Moneyineptitude 27th Apr 17, 3:54 PM
    • 18,711 Posts
    • 9,969 Thanks
    Moneyineptitude
    I have had two other claims which have included Int charged and Compensation interest. This claim which is the largest premium value has come back with NIL.
    Originally posted by scrimpingannie
    You can ask the Bank for a breakdown and explanation of the redress award.
    • Medor
    • By Medor 27th Apr 17, 4:03 PM
    • 1 Posts
    • 0 Thanks
    Medor
    Mr
    Hi there
    I had a PPI reclaimed back form Barclays using Red Star Ltd as a broker for it!
    Now I have to pay them almost half of it as a fees?
    What would be the consucuences for me if I don't pay their fees?
    Thanks
    • Moneyineptitude
    • By Moneyineptitude 27th Apr 17, 4:23 PM
    • 18,711 Posts
    • 9,969 Thanks
    Moneyineptitude
    What would be the consucuences for me if I don't pay their fees?
    Originally posted by Medor
    A trashed credit rating and debt collectors initially. Then court and ultimately a CCJ.
    • dunstonh
    • By dunstonh 27th Apr 17, 4:24 PM
    • 89,517 Posts
    • 55,953 Thanks
    dunstonh
    I had a PPI reclaimed back form Barclays using Red Star Ltd as a broker for it!
    There are no brokers in complaints. The regulated complaints service is provided free of charge. What you did is employ a third party to put a stamp on the envelope for you but they are certainly not brokers.

    Now I have to pay them almost half of it as a fees?
    You signed the contract. You tell us how much you have to pay. We cant answer that question.

    What would be the consucuences for me if I don't pay their fees?
    CMCs vigorously go after those idiots who try to scam them out of money. Courts will nearly always award in their favour. So, you would be looking at a County court judgement against you and a small award of costs against you. The consequences of this could also affect your employment as many employers nowadays can dismiss staff who have awards against them depending on their role. Your credit record will be trashed at the same time.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • scrimpingannie
    • By scrimpingannie 27th Apr 17, 4:38 PM
    • 16 Posts
    • 7 Thanks
    scrimpingannie
    You can ask the Bank for a breakdown and explanation of the redress award.
    Originally posted by Moneyineptitude
    They have provided a breakdown but it makes no sense at all.
    I am just confused as to why two claims would be given the Interest refund and compensation Interest and this claim being the largest has not been given either.

    I thought if they had Upheld your claim they have to give you back Int & compensation also.
    • Moneyineptitude
    • By Moneyineptitude 27th Apr 17, 4:51 PM
    • 18,711 Posts
    • 9,969 Thanks
    Moneyineptitude
    They have provided a breakdown but it makes no sense at all.
    Originally posted by scrimpingannie
    I'm not going to speculate. Ask the Bank to provide an explanation of the breakdown.
    • Nettyspaghetti
    • By Nettyspaghetti 11th May 17, 11:53 AM
    • 3 Posts
    • 1 Thanks
    Nettyspaghetti
    Ppi success
    I rang Lloyds Bank about a loan i knew i had many years ago ,i was told they couldn't find it but that they found 2 others i had with Halifax. I have since rec'd £4000
    • dbcalifornia
    • By dbcalifornia 11th May 17, 1:03 PM
    • 4 Posts
    • 0 Thanks
    dbcalifornia
    Barclays PPI Story
    Hi thought I would share my experience with you re Barclays. I knew during the 90's & early 2000-2005 I had least two loans with them plus 4/5 credit cards(use to change cards for better interest rates) . I contacted Barclays via there website to try and find details, as had had no paperwork or any account information that I could give them . This was in January 2017 - I received two letters back from them both saying they were unable to trace any accounts. I thought well that is it then . In March i spotted an advert from PPI company (The Claims Guys) and thought I try them, if they were able to find details it be a bonus as Barclays had no records.
    Three weeks later I received 7 letters via post requesting me to sign and return - each form had Loan details/ Credit card details dating back to 1990. How they were able to get details and I could not surprised me. I completed forms as requested. I have so far had three replies from Barclays. Two Letters agreeing with me PPI Claim with refunds over £3500 and another letter rejecting claim. The rejected claim had a copy letter with it which they say refers to a claim made last year dated November 2016. This is strange as I never applied for any PPI last year never received the alleged original letter. Anyway still awaiting reply on other claims but just thought if anyone fails to get details from Bank then maybe a Third party could help you.
    • Moneyineptitude
    • By Moneyineptitude 11th May 17, 1:08 PM
    • 18,711 Posts
    • 9,969 Thanks
    Moneyineptitude
    just thought if anyone fails to get details from Bank then maybe a Third party could help you.
    Originally posted by dbcalifornia
    I'm afraid I'm marking your post as spam, since it promotes a Claims Company by giving false information about their abilities.
    Claims Companies do absolutely nothing you cannot do yourself for free.

    If you've received £3,500 in redress, how much of that was taken in fees by the company?
    With tax, that would be around £1,500, no?
    • dbcalifornia
    • By dbcalifornia 11th May 17, 1:18 PM
    • 4 Posts
    • 0 Thanks
    dbcalifornia
    Apologies re promotion - was just sharing my experience. However yes the amounts are correct which puts me £2000 in pocket which I did not have before. I tried to ' do it for free' as you state but got nowhere - so therefore I could not do myself.
    • Moneyineptitude
    • By Moneyineptitude 11th May 17, 11:22 PM
    • 18,711 Posts
    • 9,969 Thanks
    Moneyineptitude
    Apologies re promotion - was just sharing my experience. However yes the amounts are correct which puts me £2000 in pocket which I did not have before. I tried to ' do it for free' as you state but got nowhere - so therefore I could not do myself.
    Originally posted by dbcalifornia
    Unfortunately, you are £1500 out-of-pocket because you gave up and employed a Claims Management Company.
    What you failed to do was simply send the Bank a Subject Access Request (SAR) letter which, for a measly £10 rather than £1000+, would have obliged the Bank to send all details they have kept on file for you. Doubtless, this is what the Claims Company will have done in order to turn up the PPI which the Bank then refunded as mis-sold. If you had complained again giving the Bank the same information you gave to the company, the result would have been exactly the same except that you'd now have £3,500!

    Don't you find it galling that you were charged over £1000 because someone put a stamp on the envelope containing a complaint you provided the details of????


    Earlier, I accused you of posting spam, but on reflection you post can stand as a warning to others NOT to use a Claims Company. A visit to this site (and others) could have furnished you with the method of extracting old records used by this company thereby putting fully a third of your redress back in your pocket.


    As for what to do now: If I were you I'd complain to Barclays about their initial failure to find your account details, along with their apparent incompetence over the phantom complaint you allegedly made last year.
    • o1nk
    • By o1nk 18th May 17, 1:50 PM
    • 4 Posts
    • 1 Thanks
    o1nk
    Yorkshire Bank story. I bet this one may take some beating.


    What were you reclaiming: 3 loans over a few years in the mid 90's
    Who was the provider: Yorkshire Bank
    How much did you get back: £5348
    Did you get it back after a letter or did you go to the Financial Ombudsman: Letter

    OK, I have never been into this PPI reclaim thing, as I am a Yorkshireman and I didn't believe in insurances. Especially loans.
    I spoke to my brother a few weeks ago and he filled in the template on this site and got £3000 back.
    I thought, fill it in for a laugh. The laugh was disbelief one Saturday morning when a letter from Clydesdale Bank (didn't know they bought Yorkshire Bank) said I was entitled to £5348. Shocked? Flabbergasted.
    The theory, as my brother pointed out, was that Yorkshire Bank were very quick to give loans out but only would give you the loan if you had the insurance.

    THIS WAS 23 YEARS AGO!

    I had no paperwork. No idea of when the loans were. No account number. All I had was Yorkshire Bank, my address and roughly when the loans were taken.

    I returned the acceptance form 22 days ago and rang them up today. Mainly to see if the cheque was sent. 'No' was the reply 'because we haven't received it from Payments yet. But we will send it out as soon as we receive it'

    My dilemma on this is simple. They state 28 days to pay out. Is this Clydesdale's figure? Or is it the Ombudsman figure?
    I'm sorry but I trust no one these days.
    What happens if they do go over the 28 days without payment received? They offered, I accepted and they give me a timeframe for payment.

    In short. Just give it a go on the template on here. It costs you nothing and you could get plenty.
    I thought I was due nothing ..... how wrong I was
    • Moneyineptitude
    • By Moneyineptitude 18th May 17, 2:10 PM
    • 18,711 Posts
    • 9,969 Thanks
    Moneyineptitude
    What happens if they do go over the 28 days without payment received?
    Originally posted by o1nk
    I'd cross that bridge when (if) you come to it. Ombudsman is obviously available to you if there is any significant delay, but it's unlikely you'll be kept waiting too long...
    Last edited by Moneyineptitude; 19-05-2017 at 11:10 AM.
    • Hannah_17
    • By Hannah_17 24th May 17, 12:25 PM
    • 8 Posts
    • 2 Thanks
    Hannah_17
    Easy Success
    What were you reclaiming: Loan
    Who was the provider: Barclays
    How much did you get back: £2,898.48
    Did you get it back after a letter or did you go to the Financial Ombudsman: Used Resolver

    After the annoying phone calls and annoying TV adverts I decided to help my partner look into old loans, just in case. He had no memory of agreeing to PPI.
    First we contacted the bank asking for all information they had on his previous loans, he'd had 3 in total 1997, 2001 and 2006. Once I had the paperwork it was obvious he had paid for insurance.
    I then read the money savings expert PPI page and filed a complaint using the Resolver online tool. No posting needed, just took a picture and added that to the claim as extra proof. Within 8 days of the complaint he received 2 refunds with no questions ask straight into his account. The 3rd loan he had to speak with someone over the phone and they just asked him what he remembered. In all honesty he remembered very little and told them so and said he was not someone who usually paid for insurance. And within a week a 3rd refund was deposited straight into his bank account.
    In total his insurances were £1,253.12 and he was refunded a total of £2,898.48.
    So glad we did it, no 3rd party company needed and we got to keep all the money. It only took a few hours of our time and a little organisation. The process took 15 days once complaint was in.
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