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    • Nasqueron
    • By Nasqueron 13th May 15, 9:20 PM
    • 4,047 Posts
    • 2,335 Thanks
    Nasqueron
    • #2
    • 13th May 15, 9:20 PM
    • #2
    • 13th May 15, 9:20 PM
    You need to ring the firm up tomorrow and demand any contract you have be cancelled and your money refunded as per section 4 of their terms and conditions - you have 14 days to cancel it (cooling off period). Do not be talked out of it by hard sell

    There is no "£5000" to claim back - they are flat out lying on that - your financial data is not in the public domain so how do they know if you even paid PPI let alone are due a refund? They are just fishing for people - CMCs are unnecessary but most have the good sense to only bill you if they win anything, an upfront fee with no guarantee of cost is 100% alarm bells

    If they refuse, involve your credit card company immediately and dispute this transaction - an upfront fee for a free of charge process is a big no-no - you should also complain to formally to the company as per:

    http://www.claimlinedirect.co.uk/complaints-procedure/
    • dunstonh
    • By dunstonh 14th May 15, 10:02 AM
    • 89,561 Posts
    • 56,012 Thanks
    dunstonh
    • #3
    • 14th May 15, 10:02 AM
    • #3
    • 14th May 15, 10:02 AM
    Hello
    I had a phone call off this company and was told I had over 5000 pounds in ppi to claim back they just needed 500 pound to get the ball rolling so I paid it on my credit card, so my question is is the company legit or have I just been conned out of 500 quid ?
    Originally posted by Alisonbstorey
    If it has happened as you describe it then it's a very common fraud known as advance fee fraud. if you ever watched an episode of Hustle, you would know the format. They appeal to your greed by dangling something you want in front of you and then tell you that to get it you need to pay a smaller amount.

    There is no pot of money with PPI. To get redress, you need to make a complaint to the bank. The banks dont use third party companies like this.

    You may also find yourself placed on a mugs list. This means that they have identified you as an easy target and other scammers may apply.

    That response is based on how you described what happened. If it didnt happen that way, then it may just be a CMC telling lies to you about this £5,000 (another common outcome). Telling lies is a fraud as well. Just a different type.

    Follow the info Nasqueron has suggested. You should also complain to the ministry of justice as they need to know about companies acting this way.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • bdb5
    • By bdb5 19th Oct 15, 2:02 PM
    • 1 Posts
    • 0 Thanks
    bdb5
    • #4
    • 19th Oct 15, 2:02 PM
    • #4
    • 19th Oct 15, 2:02 PM
    Alison

    Can I ask; 5 months on, were they bone fide or was it a scam?

    bdb5
    • JoP-S
    • By JoP-S 21st Nov 15, 5:22 PM
    • 1 Posts
    • 0 Thanks
    JoP-S
    • #5
    • 21st Nov 15, 5:22 PM
    Is ClaimLine Direct a Fraud?
    • #5
    • 21st Nov 15, 5:22 PM
    Is there any update on ClaimLine Direct? Are they legit or are they scammers?

    I have just found out that my 75yo Mum has sent them 400 quid that she took out on her credit card as she didn't have the money.

    I am very keen to find out if her money is safe.
    • dunstonh
    • By dunstonh 21st Nov 15, 6:36 PM
    • 89,561 Posts
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    dunstonh
    • #6
    • 21st Nov 15, 6:36 PM
    • #6
    • 21st Nov 15, 6:36 PM
    Her money has gone. It cant be safe as she has spent it on their services.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • magpiecottage
    • By magpiecottage 21st Nov 15, 11:19 PM
    • 9,101 Posts
    • 5,584 Thanks
    magpiecottage
    • #7
    • 21st Nov 15, 11:19 PM
    • #7
    • 21st Nov 15, 11:19 PM
    Is there any update on ClaimLine Direct? Are they legit or are they scammers?

    I have just found out that my 75yo Mum has sent them 400 quid that she took out on her credit card as she didn't have the money.

    I am very keen to find out if her money is safe.
    Originally posted by JoP-S
    I would get the complaint in as outlined above if I were you.
    • magpiecottage
    • By magpiecottage 3rd Dec 15, 6:23 PM
    • 9,101 Posts
    • 5,584 Thanks
    magpiecottage
    • #8
    • 3rd Dec 15, 6:23 PM
    • #8
    • 3rd Dec 15, 6:23 PM
    A first time poster telling us a business is fine despite it operating in a manner favoured by scammers.

    Sounds fishy to me.
    • R164ard
    • By R164ard 16th Feb 16, 3:44 PM
    • 14 Posts
    • 7 Thanks
    R164ard
    • #9
    • 16th Feb 16, 3:44 PM
    • #9
    • 16th Feb 16, 3:44 PM
    Finally got some answers from the company that's been cold calling me for months despite my registration with the TPA. Claim Line Direct. They hide their number behind an international flag when they call - immediately fishy. Click 9 to be removed from list - doesn't work. They still call... Click 5 and ask any sort of question and they hang up on you... even fishier. I kept the girl talking for ages today - at least a telecoms company made a few beans out of it. Finally got the company name and number 0333 4432702. Got a call back telling me I had a claim and asking for £495 to pursue it. I KNOW I have NEVER paid PPI in my life. HOW in 5 MINUTES could they have found differently - especially on bogus data.

    The thought of medicated bargepoles springs to mind.
    • magpiecottage
    • By magpiecottage 16th Feb 16, 6:51 PM
    • 9,101 Posts
    • 5,584 Thanks
    magpiecottage
    I suggest you make a formal complaint to info@claimlinedirect.co.uk copying in consumer@claimsregulation.gov.uk
    • Ch1ng0la
    • By Ch1ng0la 23rd Jun 16, 3:54 PM
    • 1 Posts
    • 0 Thanks
    Ch1ng0la
    I have just been cold called by Claimline direct who had all my details (how) and offered a no claim no fee deal to advance a PPI claim.I signed an e document to agree. Have I been scammed?
    • Moneyineptitude
    • By Moneyineptitude 23rd Jun 16, 4:44 PM
    • 18,731 Posts
    • 9,983 Thanks
    Moneyineptitude
    I have just been cold called by Claimline direct who had all my details (how) and offered a no claim no fee deal to advance a PPI claim.I signed an e document to agree. Have I been scammed?
    Originally posted by Ch1ng0la
    Not "scammed" exactly, but you'll now pay a massive proportion of any redress you might win by employing this firm to use the same free and simple complaint process you could have used yourself.

    As for "knowing all your details", knowing your name and address is not difficult for anyone to achieve. If they "knew" which bank(s) you held accounts with then it was probably an educated guess (with leading questions) .
    • Nkana1
    • By Nkana1 27th Jun 16, 11:05 AM
    • 1 Posts
    • 0 Thanks
    Nkana1
    Ch1ng0la
    Thanks. That is very helpful
    • Moneyineptitude
    • By Moneyineptitude 28th Jul 16, 9:27 PM
    • 18,731 Posts
    • 9,983 Thanks
    Moneyineptitude
    am angry that there is no where to go to complain and warn others of them
    Originally posted by Jane P
    Indeed there is someone you can complain to. Contact the Legal Ombudsman:

    Live chat function Mon-Fri between 08:30am and 5:30pm: https://legalombudsman.live-chat-help.com/

    Call Mon-Fri between 08:30am-5:30pm on 0300 555 0333 or on minicom 0300 555 1777

    Email at cmc@legalombudsman.org.uk

    Or write to Legal ombudsman, PO Box 6804, Wolverhampton, WV1 9WG

    You can also follow on facebook or twitter @Legal_Ombudsman
    • Nasqueron
    • By Nasqueron 29th Jul 16, 8:50 AM
    • 4,047 Posts
    • 2,335 Thanks
    Nasqueron
    I never write on forums but I am so angry I want to shout from the roof about this ????company who claim they have been successful with your PPI claim. They have managed to steal £150 from my wheelchair vulnerable sister and they knew exactly who to target. Makes me sick that these scum bags get away with this fraud and prey on very vulnerable individuals and am angry that there is no where to go to complain and warn others of them
    Originally posted by Jane P
    Claims companies do read these forums and will often complain to the site if you use words like "steal" and "fraud". I'd amend your post
    • Sueboo
    • By Sueboo 10th Apr 17, 12:35 PM
    • 1 Posts
    • 0 Thanks
    Sueboo
    DO NOT !- I REPEAT - DO NOT! go with this company.
    They cold called me (Never usually fall for these!!- caught at a vulnerable time, 3 calls in 3 days!!)
    They guaranteed I had PPI !! When I said I didn't have £595 to pay upfront they rang back & reduced the fee to £295 said I still didn't have it just before Xmas so they suggested I put it on my credit card. I explained I didn't want to incur charges & they promised it would only take 3 months max (within my int free period)
    Numerous phone calls, numerous LIES
    numerous times of being fobbed off- Very Very Stressful!!!
    16 MONTHS LATER I have finally recieved my fee back as, as I had originally suspected - I had no PPI to claim.
    DO NOT GO WITH THIS COMPANY!!!!!
    • Moneyineptitude
    • By Moneyineptitude 10th Apr 17, 5:14 PM
    • 18,731 Posts
    • 9,983 Thanks
    Moneyineptitude
    You paid £295 simply to find out if you had PPI???
    • jacquelinm
    • By jacquelinm 14th Jun 17, 1:20 PM
    • 1 Posts
    • 0 Thanks
    jacquelinm
    Hi. So pleased you finally received your money back. Was the company Claimline Direct if so I gave them £500 last June so hoping eventually will get mine back. Have chased them on numerous occasions but have been all sorts of excuses. I am such a sensible person, can't believe I gave in and agreed. Have contacted Citizens Advice and the Ombudsman for advice. Regards
    • CrispyCreme
    • By CrispyCreme 10th Aug 17, 4:02 PM
    • 1 Posts
    • 0 Thanks
    CrispyCreme
    In June 2016 a representative of Claimline Direct informed me that he had access to data that proved that I had over £5,000 due back from banks including one bank I do not believe I had ever had any dealings with! All he needed was £495 to get the ball rolling. I questioned him at length as I seriously doubted that I was owed anything. To reassure me he advised that even if for whatever reason no claim could be completed then the £495 would be repaid in full with no quibble. He then went on to say it is best to put the £495 on a credit card as he will ensure all interest charges will be recovered on my behalf. All untrue I'm afraid and guess what the salesman no longer works for them. The reality is in my 58 years on this earth the only people to cost me money under false pretenses is Claimline Direct, not the banks the salesman claimed has been the villains! Fortunately the ombudsman advised me to seek a refund via my credit card company on the grounds that Claimline Direct failed to supply the service they sold me. MasterCard agreed with my complaint within days and reclaimed my money in August 2017, thank you MasterCard. I am now going to pursue Claimline Direct for the outstanding interest incurred during the 13 month fiasco. If any one wants to join me feel free to make contact.
    AVOID Claimline Direct at all cost and go direct to the banks.
    • dunstonh
    • By dunstonh 10th Aug 17, 4:20 PM
    • 89,561 Posts
    • 56,012 Thanks
    dunstonh
    In June 2016 a representative of Claimline Direct informed me that he had access to data that proved that I had over £5,000 due back from banks including one bank I do not believe I had ever had any dealings with!
    There is no such data and that sort of cold calling is fraudulent. The worst CMCs were doing this years ago and most of them have been shut down.

    ! All he needed was £495 to get the ball rolling.
    That upfront £495 seems to be used by all the dodgy schemes over the years. Its a very common figure.

    He then went on to say it is best to put the £495 on a credit card as he will ensure all interest charges will be recovered on my behalf.
    Which is something the CMCs used to say but is wrong.

    Fortunately the ombudsman advised me to seek a refund via my credit card company on the grounds that Claimline Direct failed to supply the service they sold me.
    There has been limited success on this. It sometimes works but a CMC just needs to initiate the complaint. That is all they do. If they have done that then the service has been provided. If the complaint went to the same card provider that the £495 was paid on, they can easily see that the service was provided or not if they choose to. So, whilst you got your refund, others reading need to be careful, not just about what happened to you but that they may not get the £495 back.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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