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  • FIRST POST
    • MSE Helen Saxon
    • By MSE Helen Saxon 12th May 15, 10:36 PM
    • 75Posts
    • 43Thanks
    MSE Helen Saxon
    0 WOW
    Travel Money & Foreign Exchange Tips guide
    • #1
    • 12th May 15, 10:36 PM
    0 WOW
    Travel Money & Foreign Exchange Tips guide 12th May 15 at 10:36 PM
    Hi!

    This is the discussion thread for the



    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, read our New to Forum? Intro Guide.


    Thanks folks,
Page 4
    • maz100
    • By maz100 30th Mar 17, 12:31 PM
    • 3 Posts
    • 1 Thanks
    maz100
    But in fact you can obtain the MasterCard rate with Moneycorp multicurrency ATMs (Stansted, Gatwick, Southend) using a fee-free credit or prepaid card such as Clarity, by taking care to select 'Without Conversion' when the choice is offered, in the same way as overseas. This does not work with Travelex or any other ATMs in the UK.[/QUOTE]

    Yes I was in Heathrow, I did not see the selection for 'Without Conversion' option - but I may have not been looking properly. I walked away anyhow.
    • eDicky
    • By eDicky 30th Mar 17, 1:49 PM
    • 2,966 Posts
    • 1,305 Thanks
    eDicky
    Yes I was in Heathrow, I did not see the selection for 'Without Conversion' option - but I may have not been looking properly. I walked away anyhow.
    Originally posted by maz100
    Travelex now have the monopoly at Heathrow - steer clear...
    • Victoria211
    • By Victoria211 31st Mar 17, 8:18 AM
    • 8 Posts
    • 24 Thanks
    Victoria211
    Is there a better debit card for using your card outside of Europe?
    • Michael24
    • By Michael24 31st Mar 17, 8:58 AM
    • 18 Posts
    • 1 Thanks
    Michael24
    What is the best way to manage money in the US please? We are going on a 2 week family holiday toFlorida at the end of May and any help will be hugely appreciated.
    • eDicky
    • By eDicky 1st Apr 17, 12:35 AM
    • 2,966 Posts
    • 1,305 Thanks
    eDicky
    What is the best way to manage money in the US please? We are going on a 2 week family holiday toFlorida at the end of May and any help will be hugely appreciated.
    Originally posted by Michael24
    http://www.moneysavingexpert.com/travel/travel-credit-cards
    • eDicky
    • By eDicky 1st Apr 17, 12:37 AM
    • 2,966 Posts
    • 1,305 Thanks
    eDicky
    Is there a better debit card for using your card outside of Europe?
    Originally posted by Victoria211
    http://uk.virginmoney.com/virgin/current-account/essential-current-account.jsp
    • MrsCD
    • By MrsCD 5th Apr 17, 4:47 PM
    • 745 Posts
    • 11,241 Thanks
    MrsCD
    Does anyone have any experience of the Post Office Travel Money Card - a pre paid multi currency card?
    We usually take euros and a small amount of GBPs for a week to ten days in Europe, but I'm thinking about security and how to cover ourselves etc.
    I would appreciate any comments please.

    ETA, I've found the info on the website about pre paid cards! Maybe avoid the PO one.
    Last edited by MrsCD; 05-04-2017 at 9:33 PM.
    • paultoy
    • By paultoy 17th Aug 17, 11:52 AM
    • 1 Posts
    • 0 Thanks
    paultoy
    Revolut Currency Card
    I followed the MSE recommendation to give this facility a try.
    In my opinion it's a dog's breakfast.

    The whole service - an excellent idea etc etc - is woefully undermined by a user support system that relies heavily on a chatbot backed up by some generic FAQs, being able to help you out with knotty & individualistic (as they always are) issues arising - such as card application malfunctions, user interface issues (the app appears to be beta at best - possibly ceta). The app doesn't work too effectively & neither much does the chatbot, in instances of which you then ask the chatbot for a Live Agent (i.e. human being on the other end). This I did. The bot announced how busy they all were - a Live Agent will be with you in "up to 1 hour". Aha.

    So I occupied myself for a while in reading Community Comments - a veritable chamber of horrors. I've initially opened the account with £10 electronically debited from my bank account. I'll be returning the money to my current account pretty soon - if that doesn't screw up as well - & then dumping Revolut. All too much to go into here but I suggest all & sundry read their Community Feedback pages PRIOR to going in for any transactions. You too Martin L - very much so. In a nutshell, the customer support for this early days & prone to be faulty service is manifestly insufficient. If nothing goes wrong with your account & user interface experiences well maybe you're fine. If anything does go wrong - & there's plenty of scope for that - you're royally screwed, as massively inconvenienced in the time, energy & ingenuity extracted from you the user in endeavouring to have your issue resolved.More an instrument of torture than a service.

    From what I can glean this system has been been up & running since October 2016. From what I read of user experiences, I'd be suprised if it's still up & running by October 2018. Whatever the case, I for one am out of there as quickly as I can extricate myself. My account experience went on faulty pretty soon upon commencement. This company just do not have adequate facilities to unscramble the errors their system is capable of creating, without it also becoming a total nightmare for hapless users.By all means suck it & see for yourselves. I've sucked & spat out - pretty fast.
    • JenniferK
    • By JenniferK 20th Aug 17, 10:17 AM
    • 215 Posts
    • 133 Thanks
    JenniferK
    WeSwap Problems
    My problem with WeSwap was that they lock the account for a security check while I was travelling. If I hadn't had alternative sources I would have experienced big problems.
    • eDicky
    • By eDicky 20th Aug 17, 11:22 AM
    • 2,966 Posts
    • 1,305 Thanks
    eDicky
    I followed the MSE recommendation to give this facility a try.
    In my opinion it's a dog's breakfast.

    The whole service - an excellent idea etc etc - is woefully undermined by a user support system that relies heavily on a chatbot backed up by some generic FAQs, being able to help you out with knotty & individualistic (as they always are) issues arising - such as card application malfunctions, user interface issues (the app appears to be beta at best - possibly ceta). The app doesn't work too effectively & neither much does the chatbot, in instances of which you then ask the chatbot for a Live Agent (i.e. human being on the other end). This I did. The bot announced how busy they all were - a Live Agent will be with you in "up to 1 hour". Aha.

    So I occupied myself for a while in reading Community Comments - a veritable chamber of horrors. I've initially opened the account with £10 electronically debited from my bank account. I'll be returning the money to my current account pretty soon - if that doesn't screw up as well - & then dumping Revolut. All too much to go into here but I suggest all & sundry read their Community Feedback pages PRIOR to going in for any transactions. You too Martin L - very much so. In a nutshell, the customer support for this early days & prone to be faulty service is manifestly insufficient. If nothing goes wrong with your account & user interface experiences well maybe you're fine. If anything does go wrong - & there's plenty of scope for that - you're royally screwed, as massively inconvenienced in the time, energy & ingenuity extracted from you the user in endeavouring to have your issue resolved.More an instrument of torture than a service.

    From what I can glean this system has been been up & running since October 2016. From what I read of user experiences, I'd be suprised if it's still up & running by October 2018. Whatever the case, I for one am out of there as quickly as I can extricate myself. My account experience went on faulty pretty soon upon commencement. This company just do not have adequate facilities to unscramble the errors their system is capable of creating, without it also becoming a total nightmare for hapless users.By all means suck it & see for yourselves. I've sucked & spat out - pretty fast.
    Originally posted by paultoy
    Such a long story about nothing! Did you actually have any problem or are you just fantasizing? Did you bother reading the FAQs to learn how to use Revolut or just resort to asking on the chat for help instead?

    The majority of problems reported here (there's a Revolut thread) were caused by user mistakes and misuse, either deliberate or because they hadn't bothered to understand how to use it.

    Meanwhile I've been using it happily for various purposes since they began over two years ago and will continue to do so, as do a few hundred thousand others...
    • KenSim
    • By KenSim 24th Aug 17, 8:06 AM
    • 6 Posts
    • 3 Thanks
    KenSim
    After reading MSE. I applied for a Halifax Clarity credit card then I discovered the TRAVELMONEYMAX app. MSE always has the best as the Halifax Clarity credit card. The app shows completely different results.
    Ä100 =
    Amex =£87.97
    TSB Platinum Debit card = £90.00
    Santander Debit £90.04
    Halifax Clarity credit card ££91.55.
    Am I missing something here?
    Correct at 0641 24th August.
    • ezglide1450
    • By ezglide1450 7th Oct 17, 12:32 PM
    • 39 Posts
    • 20 Thanks
    ezglide1450
    Revolut problems
    I too got a Revolut card at the beginning of the year on the recommendation of MSE. It's a good idea but hasn't been properly tested. In March my card was declined in Barbados due to a problem with the service provider and I found it really difficult to resolve through the in app chat. Just got it will be fixed soon platitudes. It worked 'most of the time' which is ok if you have a back up like cash or another card. It failed again a couple of days ago in Barbados again and more problems! 3 declined transactions all charged to the card reducing the available balance still not refunded, customer service is woefully inadequate no other way to contact other than in app chat which is impossibly slow. Resorted to twitter and Revolut community for help. Don't rely on Revolut is all I can advise.
    I am very reluctant to recommend them as things stand.
    Ps there is going to be another 14 hr shutdown bet 12 midday Sunday and 0200 Monday for 'essential maintenance' too
    • ToddN
    • By ToddN 12th Oct 17, 4:05 PM
    • 2 Posts
    • 0 Thanks
    ToddN
    Travel FX - Small Print - Outrageous 'Charges'
    Hi All,
    just a note of caution re Travel FX, as many will already know, it's payment by BACS (not card) only and if things go wrong... they not only charge 25 pounds cancellation fee, but set their own 'buy-sell' rates... we purchased over 700 pounds of currency, cancelled and received less than 600 pounds back!
    We tried to contact them in time to resolve (by email & phone), but unfortunately they don't seem to answer their phone (called over 20 times) and there's no message service, Emails were answered slowly/next day/too late.
    Their Managers reply to complaints/email, but ignore questions and say its within their rights/small print.
    Sure they have many happy customers, but if things go wrong....
    Last edited by ToddN; 12-10-2017 at 4:09 PM.
    • Francesspicer
    • By Francesspicer 6th Nov 17, 5:02 AM
    • 1 Posts
    • 0 Thanks
    Francesspicer
    Australian $$$'s
    Hi
    I recently moved home from Australia to Scotland. I kept my car until literally the last minute. I sold my car in the last week. The lady gave me cash for it on the Friday and I flew home on the Monday with the cash. I'm with the TSB and have been for over 20 years. They won't let me put the money in my account as "they no longer deal in any currency". I went to the post office who were unable to change my money without a receipt of change. I explained my situation and they told me it's due to money laundering. I am stuck with Australian dollars that I can't change now. I have tried asking other banks who have said they would take the money of an existing customer, but for me I'd need to prove where I got the money from. I have the document of transfer of the car from Department of Transport for Western Australia but they require a statement from the lady who bought the car from me. I have asked her but she has never replied. I'm at a loss. Can you help me? This is my money?!
    • eDicky
    • By eDicky 6th Nov 17, 7:03 AM
    • 2,966 Posts
    • 1,305 Thanks
    eDicky
    I'm at a loss. Can you help me? This is my money?!
    Originally posted by Francesspicer
    Best to stay away from UK banks with your Aussie cash, they would skin you on the exchange rate if they did take any. AML (anti money laundering) regulations are draconian these days.

    Shop around for the best rates at decent exchange bureaux, which are not the Post Office, travel agents or supermarkets. Exchange odd amounts of no more than a thousand or two at a time and don't mention larger amounts or selling your car for cash, and don't try putting more than that cash in your bank account or the bells will ring.

    https://travelmoney.moneysavingexpert.com/buy-back-results/
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