Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Abrielle
    • By Abrielle 20th Apr 15, 11:54 AM
    • 81Posts
    • 25Thanks
    Abrielle
    Post Office ISA withdrawal
    • #1
    • 20th Apr 15, 11:54 AM
    Post Office ISA withdrawal 20th Apr 15 at 11:54 AM
    My husband is trying to withdraw some money from his online instant access cash ISA. The money has been taken from the account and has been put into a holding account (which pays less interest).

    Although, on several occasions, he has given them his NatWest bank details into which the money should be transferred, PO are saying his account cannot be verified. He has tried secure messages but is getting nowhere!

    He has just made a phone call to their customer service department which, after some time asking to send a letter with his bank details, was disconnected!
Page 1
    • Abrielle
    • By Abrielle 20th Apr 15, 12:52 PM
    • 81 Posts
    • 25 Thanks
    Abrielle
    • #2
    • 20th Apr 15, 12:52 PM
    • #2
    • 20th Apr 15, 12:52 PM
    From another conversation with the Post Office Money, my husband is very angry. Having given them ALL his banking details, they are saying that this not good enough. They now want him to contact his bank and for them to provide a statement to the Post Office.
    We have never had this trouble with an ISA before.
    They do not seem to be able to explain why they need more information than any other banking process and why his banking details are not good enough for them.

    I think we shall be getting another provider pretty soon!
    • badger09
    • By badger09 20th Apr 15, 2:03 PM
    • 5,417 Posts
    • 4,653 Thanks
    badger09
    • #3
    • 20th Apr 15, 2:03 PM
    • #3
    • 20th Apr 15, 2:03 PM
    Unfortunately there are many recent posts about problems withdrawing money from Post Office accounts, both the ISA and non ISA versions

    Hope your husband gets it sorted soon.
    • PrettyFlower90
    • By PrettyFlower90 20th Apr 15, 6:30 PM
    • 189 Posts
    • 119 Thanks
    PrettyFlower90
    • #4
    • 20th Apr 15, 6:30 PM
    • #4
    • 20th Apr 15, 6:30 PM
    I feel like I have been in a complete nightmare since I opened the ISA from the post office.. Worse thing I have ever done!!!

    I finally got my bank details verified and accepted by the post office (they just dont seem to register Halifax at all), and now I requested a withdrawal from my ISA to my nominated bank through a secure message (If i had known this was the only way to get things sorted this ISA would have been a no -no). However, my withdrawal has just gone into this "Holding account", not my bank, and after phoning up the helpline they hadn't a clue. Told me to wait until tomorrow night to see if goes through, and then if not to send another secure message.. Thing is, no one is replying to my messages!! I have sent multiple since 8th April and no reply whatsoever, the whole thing is a complete disgrace. There is no way I will ever touch another product from the PO, first and last time.
    • saverbynature
    • By saverbynature 22nd Apr 15, 9:51 AM
    • 40 Posts
    • 23 Thanks
    saverbynature
    • #5
    • 22nd Apr 15, 9:51 AM
    • #5
    • 22nd Apr 15, 9:51 AM
    My husband is trying to withdraw some money from his online instant access cash ISA. The money has been taken from the account and has been put into a holding account (which pays less interest).

    Although, on several occasions, he has given them his NatWest bank details into which the money should be transferred, PO are saying his account cannot be verified. He has tried secure messages but is getting nowhere!

    He has just made a phone call to their customer service department which, after some time asking to send a letter with his bank details, was disconnected!
    Originally posted by Abrielle
    It seems there is a general issue between Post Office and NatWest as I also had a secure message advising my Natwest account could not be verified (I've only had the account for 40 years!). However I was told by Natwest branch that it their company policy not to certify bank statements so they did a letter confirming my account details and printed off a statement from their system. I then sent both of these to the Post Office which was accepted.

    They are VERY slow responding to their secure messages though! I sent a message on April 1st which was only responded to on April 15th! As the only way to withdraw money is also via secure message I trust they won't take 2 weeks to action these as well!
    • Abrielle
    • By Abrielle 24th Apr 15, 2:30 PM
    • 81 Posts
    • 25 Thanks
    Abrielle
    • #6
    • 24th Apr 15, 2:30 PM
    • #6
    • 24th Apr 15, 2:30 PM
    Continuing nightmare! My husband eventually spoke to a very nice lady at Post Office Money who said that if he sent a cancelled blank cheque to them, which would confirm his name, bank account number and sort code, they would arrange his transfer, along with a £20 compensation. He duly sent off the cheque immediately.
    He received a message the following day to say that they had not received it. He suggested they contact Royal Mail!
    He has checked his account again - nothing - and no reply to his secure message.
    We shall obviously look to transfer to another provider but that is another delay and he wouldn't have requested a withdrawal of some money if he hadn't been in need of it.
    Not sure what else we can do.
  • Sonia Clarke
    • #7
    • 11th Aug 15, 12:51 PM
    Post office isa
    • #7
    • 11th Aug 15, 12:51 PM
    How do I get my money out ? I've sent bank statements confirming I've been with the Halifax 35 years. They say they've not had them. Who can i make a complaint too. They are the worst organisation ever. Do not invest with them
    • Gizmo247
    • By Gizmo247 11th Aug 15, 2:18 PM
    • 461 Posts
    • 353 Thanks
    Gizmo247
    • #8
    • 11th Aug 15, 2:18 PM
    • #8
    • 11th Aug 15, 2:18 PM
    If I were you, I would be transferring my money out of the Post Office ASAP. This will be initiated from the receiving ISA provider through the official transfer process so no stupidity on the Post Office's part allowed.
    MFiT-T3 #149: {Q4/14} (£46,447)-->(£0) ~ +£46,447=100%
    Mortgage Free: 1st October 2014
    • glitter123
    • By glitter123 13th Aug 15, 12:15 PM
    • 491 Posts
    • 90 Thanks
    glitter123
    • #9
    • 13th Aug 15, 12:15 PM
    • #9
    • 13th Aug 15, 12:15 PM
    I've got an online saver account with the Post Office. I had to write and ask to close it - 2 weeks ago and so far nothing has happened.
    • kwheway
    • By kwheway 27th Dec 15, 10:49 AM
    • 9 Posts
    • 3 Thanks
    kwheway
    I had problems a few years ago when I deposited my money into a post office isa and savings account, they claimed they hadn't received the cheque deposit despite it being cashed. I'm pretty certain I have an old account still open with them, after ensuring I got the money back immediately. Not bothered to close it because it was such hassle, and apparently that little interest remaining I can't withdraw anyway.

    I was considering another isa with post office but was concerned about withdrawing the money through this 'secure message.' Needless to say the rates and the product seem too good to be true because of their dismal customer service and playing with people's heartstrings when they do not allow 'easy access' to your money. No other online bank uses this message system to withdraw money, why can't the post office adopt the same approach as any other bank or building society?
    • PrettyFlower90
    • By PrettyFlower90 27th Dec 15, 11:05 AM
    • 189 Posts
    • 119 Thanks
    PrettyFlower90
    Thankfully there is no need anymore to write a secure message to withdraw money. But I still regret opening this account and will not do so again in the future!
    • Abrielle
    • By Abrielle 27th Dec 15, 11:43 AM
    • 81 Posts
    • 25 Thanks
    Abrielle
    I've just asked to close my account as the already meagre interest is about to drop. Will report back when it happens!
    • PrettyFlower90
    • By PrettyFlower90 27th Dec 15, 11:51 AM
    • 189 Posts
    • 119 Thanks
    PrettyFlower90
    Is the interest rate not droppin in April? I suppose it prob depends when you opened the account? I opened in April new tax year and get 1.41 for a year- so til next tax year. Can't wait to close this account and never look back! lol
    • CJL
    • By CJL 18th May 17, 2:29 PM
    • 11 Posts
    • 5 Thanks
    CJL
    POST OFFICE e-ISA
    It appears that even seventeen months on nothing has changed. My wife opened a Post Office e-ISA account using her Nationwide debit card to pay the deposit and identifying the account associated with the debit card as the nominated account. They are unable to verify Nationwide accounts (Nationwide is the largest building society in the UK). The same Nationwide account is the nominated account for her other Post office accounts. But apparently the Post Office licence different organisations for each of the accounts offered under the Post Office name and none of the organisations are able to talk to each other.

    Ten days on, still waiting for a refund to the debit card.
    • Abrielle
    • By Abrielle 18th May 17, 3:53 PM
    • 81 Posts
    • 25 Thanks
    Abrielle
    I had forgotten about all the trouble we had two years ago and to think there are still problems! I do hope you get your refund soon, CJL

    There ought to be a government health warning on Post Office accounts. The stress is just too much!
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,447Posts Today

7,031Users online

Martin's Twitter