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  • FIRST POST
    • MSE Ryan
    • By MSE Ryan 23rd Mar 15, 5:13 PM
    • 35Posts
    • 33Thanks
    MSE Ryan
    BT Broadband, Phone and TV cashback deal
    • #1
    • 23rd Mar 15, 5:13 PM
    BT Broadband, Phone and TV cashback deal 23rd Mar 15 at 5:13 PM
    Hi everyone,

    We’ve had a number of users get in touch to advise they have not received the £30.00 cashback that was offered as part of this BT Fibre Broadband, Line Rental & TV deal, featured in our weekly email dated 11 February: http://www.moneysavingexpert.com/tips/11-02-2015/.

    There’s been some confusion over when the cashback will be received. To clarify, as per the original write-up, this should happen within 30 days of installation, not of the order date.

    We‘ve been in touch with BT who have let us know that if you have any further queries surrounding this issue, please email them directly on affiliates@bt.com for further information.
Page 9
    • mouse10
    • By mouse10 4th May 17, 9:08 PM
    • 66 Posts
    • 10 Thanks
    mouse10
    I signed up for Bt Infinity on the £150 pre paid MasterCard and £50 cash back 15/4/17. It went live yesterday and I went to claim vis My BT and it says I am not eligible to claim. I followed the link from MSE which took me to BT .com and complied with the instructions given. Phoned Bt to query it and they admit its a mistake regarding the MasterCard and I should get it. BT deny any knowledge of the cash back offer. I didn't keep a screen shot of the deal and don't know where to find proof of it as the deal has now ended. Anyone else had a problem with this?
    Charles J
    • zolablue25
    • By zolablue25 7th May 17, 9:34 AM
    • 1,497 Posts
    • 441 Thanks
    zolablue25
    I ordered BT Infinity 1 (with eve and weekend calls) on 21st March, it went live on 4th April. I went through Quidco (£100 cashback).

    I have today received my £200 prepaid reward Mastercard.

    Fibre broadband for £9/pm (taking into account cashback and reward card), nice! I was paying £18.99 to Sky for 17mb before i switched! The BT speed is also excellent (I get 50mb consistently, 9mb upload). Overall, v satisfied.
    Originally posted by silverbullit
    Does the Quidco link take you to BT's offer page then? Didn't think you would be able to get both. Great deal if you can.

    Edit: Oh yeah, so you can. That is a great deal.
    Last edited by zolablue25; 07-05-2017 at 9:36 AM.
    • ghost rider
    • By ghost rider 7th May 17, 12:53 PM
    • 24 Posts
    • 13 Thanks
    ghost rider
    I signed up for Bt Infinity on the £150 pre paid MasterCard and £50 cash back 15/4/17. It went live yesterday and I went to claim vis My BT and it says I am not eligible to claim. I followed the link from MSE which took me to BT .com and complied with the instructions given. Phoned Bt to query it and they admit its a mistake regarding the MasterCard and I should get it. BT deny any knowledge of the cash back offer. I didn't keep a screen shot of the deal and don't know where to find proof of it as the deal has now ended. Anyone else had a problem with this?
    Originally posted by mouse10



    I have exactly the same problem! I thought I'd saved the email that it was sent, but deleted it at some point.
    • snook
    • By snook 8th May 17, 6:04 PM
    • 2 Posts
    • 0 Thanks
    snook
    BT Cashback
    I signed up for Bt Infinity on the £150 pre paid MasterCard and £50 cash back 15/4/17. It went live yesterday and I went to claim vis My BT and it says I am not eligible to claim. I followed the link from MSE which took me to BT .com and complied with the instructions given. Phoned Bt to query it and they admit its a mistake regarding the MasterCard and I should get it. BT deny any knowledge of the cash back offer. I didn't keep a screen shot of the deal and don't know where to find proof of it as the deal has now ended. Anyone else had a problem with this?

    Signed up to the same deal, same day, and same result it said I am not eligible to claim, (Broadband is now live),so looks like I will have to contact BT, Did you call a particular number/department? or just customer services?
    When I try to claim the cashback it asks me for an order number beginning with AJM, but mine starts with BTC, did anyone else have the same problem, or find a solution? Love to hear from anyone about this
    http://img35.exs.cx/img35/9710/micheal5kr.gif
    • snook
    • By snook 8th May 17, 6:06 PM
    • 2 Posts
    • 0 Thanks
    snook
    Apologies, first paragraph was the original post from Mouse10.
    http://img35.exs.cx/img35/9710/micheal5kr.gif
    • OnlyAlan
    • By OnlyAlan 9th May 17, 12:33 PM
    • 43 Posts
    • 19 Thanks
    OnlyAlan
    BT feedback - not good at all.
    Like others here, I signed-up for the recent BT deal (£150 mastercard and £50 cashback). Soon after I saw Martin on TV saying what a great deal it had been - made me feel quite chuffed.

    As I needed a new phone line too, I ordered that at the same time (priced at £49.99). Fortunately, I took a print of my order.

    18th March - order placed.
    14th April - line installed but without broadband. The engineer told me I would be unlikely to get standard broadband because of my distance from the exchange.
    14th April - I telephoned BT to ask when I would receive my modem (hub) to be told I had only ordered a line costing £65 (not £49.99). BT promised a 'case manager' would call me back as my order was incorrect on their system.
    15th April - I received a call from BT to say they would call me on 18th to complete my order (a call to say I would get a call??).
    18th April - did not get the promised call so I called them. Told I could not have ordered broadband before my line had been installed (??).
    20th April - received a call from a case manager (Daryl) who informed me he had corrected my order and was crediting my account with £166, which he did (this was £150 Mastercard and £16 for the line overcharge). He knew nothing about the £50 cashback and asked me which cashback site I had used. I told me it was a link from MSE. He asked me to email him the details (Duh - I have no internet). He gave me a 'direct line' telephone number which (I now know) goes directly voicemail. I have left messages but never been called back.
    24th April - I received a hub by post.
    28th April broadband went live on my line. Almost six weeks and many phone calls in total and still £50 down.

    All the above I can live with. What I am having trouble living with is my broadband speed: BT say 'up to 17Mbps'. What I am actually getting is 0.7Mbps - enough to post this but not much good for anything else.

    First time I have ever regretted following Martin's advice.
    Money may not buy happiness .. but it lets you be miserable in comfort.
    • JJ Egan
    • By JJ Egan 9th May 17, 1:48 PM
    • 9,607 Posts
    • 3,922 Thanks
    JJ Egan
    <<All the above I can live with. What I am having trouble living with is my broadband speed: BT say 'up to 17Mbps'. What I am actually getting is 0.7Mbps - >>

    Is that over WIfI ???( usually users fault not ISP )
    Have you contacted BT or used your members help pages/ community forum .
    • OnlyAlan
    • By OnlyAlan 9th May 17, 2:07 PM
    • 43 Posts
    • 19 Thanks
    OnlyAlan
    <<All the above I can live with. What I am having trouble living with is my broadband speed: BT say 'up to 17Mbps'. What I am actually getting is 0.7Mbps - >>

    Is that over WIfI ???( usually users fault not ISP ) Over an ethernet cable. Going from wifi to cable improved speed from 0.6 to 0.7.
    Have you contacted BT or used your members help pages/ community forum Yes, both, the help pages said a fault had been fixed (don't know what) but there was no speed increase. .
    Originally posted by JJ Egan
    Thanks for the reply.
    Money may not buy happiness .. but it lets you be miserable in comfort.
    • Mister G
    • By Mister G 9th May 17, 2:31 PM
    • 398 Posts
    • 247 Thanks
    Mister G
    Aside from your woes with BT CS, it is worth seeing what speeds BT Wholesale can actually supply to your premises.

    Put your phone number in here

    https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker

    and see what ADSL speed they should be able to offer.

    It will be very dependent on your distance from the exchange.

    If you should be getting more than the 0.7Mb that you currently have, then you need to go back to BT to find out what is wrong.

    However, before you do that, carry out the speed test with your modem plugged directly into the master socket (faceplate removed to remove any internal wiring).

    HTH
    • OnlyAlan
    • By OnlyAlan 9th May 17, 3:54 PM
    • 43 Posts
    • 19 Thanks
    OnlyAlan
    Thanks Mister G

    Modem is plugged in as you suggested. The URL you have given is coming back as insecure and firefox will not open it.
    BT technical say I should be able to achieve ... wait for it... 1 whole Mbps. The exchange is six kilometres away.

    Of course, had I known that I would not have joined.

    Seems I am stuck with it or have to pay a lump of money for fibre optic.

    I cannot see how BT can get away with selling a service which is, in my opinion, unfit for service.
    Money may not buy happiness .. but it lets you be miserable in comfort.
    • Mister G
    • By Mister G 9th May 17, 5:58 PM
    • 398 Posts
    • 247 Thanks
    Mister G
    Thanks Mister G

    Modem is plugged in as you suggested. The URL you have given is coming back as insecure and firefox will not open it.
    BT technical say I should be able to achieve ... wait for it... 1 whole Mbps. The exchange is six kilometres away.

    Of course, had I known that I would not have joined.

    Seems I am stuck with it or have to pay a lump of money for fibre optic.

    I cannot see how BT can get away with selling a service which is, in my opinion, unfit for service.
    Originally posted by OnlyAlan
    Certainly 6km from the exchange would give ADSL speeds of 1Mb.

    Did the BT checker say if FTTC (VDSL) was available?

    Do you know how far you are from the cabinet, and if it is fibre enabled?

    I had a similar situation where being 5km from the exchange and having 1Mb ADSL speed. Fortunately they put fibre to our cabinet in last year and, although being 1.5km from the cabinet, I do get a very reliable 18Mb on VDSL.

    These days, there's not usually much difference in price between ADSL and FTTC (VDSL).
    • ghost rider
    • By ghost rider 9th May 17, 6:21 PM
    • 24 Posts
    • 13 Thanks
    ghost rider
    I signed up for Bt Infinity on the £150 pre paid MasterCard and £50 cash back 15/4/17. It went live yesterday and I went to claim vis My BT and it says I am not eligible to claim. I followed the link from MSE which took me to BT .com and complied with the instructions given. Phoned Bt to query it and they admit its a mistake regarding the MasterCard and I should get it. BT deny any knowledge of the cash back offer. I didn't keep a screen shot of the deal and don't know where to find proof of it as the deal has now ended. Anyone else had a problem with this?

    Signed up to the same deal, same day, and same result it said I am not eligible to claim, (Broadband is now live),so looks like I will have to contact BT, Did you call a particular number/department? or just customer services?
    When I try to claim the cashback it asks me for an order number beginning with AJM, but mine starts with BTC, did anyone else have the same problem, or find a solution? Love to hear from anyone about this
    Originally posted by snook



    I have exactly the same problem. I have contacted BT through the LIVE CHAT and literally got nowhere. After reading this thread I can't believe that MSE are still touting the deals.
    • OnlyAlan
    • By OnlyAlan 11th May 17, 12:27 PM
    • 43 Posts
    • 19 Thanks
    OnlyAlan
    Certainly 6km from the exchange would give ADSL speeds of 1Mb.
    Did the BT checker say if FTTC (VDSL) was available?
    Do you know how far you are from the cabinet, and if it is fibre enabled?
    I had a similar situation where being 5km from the exchange and having 1Mb ADSL speed. Fortunately they put fibre to our cabinet in last year and, although being 1.5km from the cabinet, I do get a very reliable 18Mb on VDSL.

    These days, there's not usually much difference in price between ADSL and FTTC (VDSL).
    Originally posted by Mister G
    Fibre is available, and I have just spoken to BT about it:

    I currently pay £24.49 per month (inc line rental) and have just paid £49.49 for a DSL modem.
    To upgrade to fibre will cost £42.99 per month plus £59.99 upfront.
    So, over their minimum term of 18 months I will have shelled out £518.99 more than my original deal.

    So it is either pay £500+ more or stay with a virtually unusable service. Some choice.

    I will now look into their 'handback criteria' cos I feel I am being 'taken for a ride'.
    Money may not buy happiness .. but it lets you be miserable in comfort.
    • plugiinbaby
    • By plugiinbaby 11th May 17, 6:21 PM
    • 1 Posts
    • 0 Thanks
    plugiinbaby
    £150 Mastercard claim
    I placed an order on 18/4/2017 when there was the offer of a £150 Mastercard cash reward card and £50 cashback. BT was activated on Monday so I have filled ou the £50 cashback form. However, the Mastercard claim link says I am not eligible for a reward. I see from the posts on here that I am not the only one. I have just used BT's live chat and spoke to a very helpful agent who took my order and account details and passed them on to an offline claim team. I have just received an email from BT customer care stating that my £150 reward card has been claimed and should arrive within 30 days. So I would recommend this route to anyone else having trouble with the online claim link!
    • charlysays
    • By charlysays 15th May 17, 11:13 PM
    • 5 Posts
    • 0 Thanks
    charlysays
    Went live with the BT Broadband & line package on 28/4/17 expecting to be able to claim my £150 in rewards then. For over two weeks the claim link informs me I'm not eligible. The online chat help has informed me first that I will receive a call in a few days (still waiting after 17 days) The second chat handler tells me I have to wait 45 days and then make the claim (wrong) When pushed they said they'd resolve it. The third attempt asks me to be patient and that it will be resolved. Of course it hasn't been. Call me cynical but by making this reward claim excessively difficult to complete many people will give up. I mean have you actually attempted to find the claim link? It's not easily discovered. Heaven help anyone not too savvy on a computer. I expect BT to say at some stage that 'we're a victim of our own success in offering a very attractive deal.' That would wash with a small company but BT? Appalling
    • OnlyAlan
    • By OnlyAlan 17th May 17, 10:58 AM
    • 43 Posts
    • 19 Thanks
    OnlyAlan
    For your convenience - and anyone else in our situation - here is the MSE archive relsting to this BT deal.

    http://www.moneysavingexpert.com/tips/15-03-2017/

    Hope it helps.
    Money may not buy happiness .. but it lets you be miserable in comfort.
    • annasun
    • By annasun 19th May 17, 7:31 PM
    • 26 Posts
    • 12 Thanks
    annasun
    sky broadband deal 9.50 a month not working
    won't accept my code when entered. says im not allowed to use it.

    also i copied it but never got an email with code on it and so don't have it.

    what to do next?

    thanks
    • CatD16
    • By CatD16 22nd May 17, 3:54 PM
    • 1 Posts
    • 0 Thanks
    CatD16
    I AM TRYING TO FIND A COPY OF A DEAL THAT WAS ON YOUR WEBSITE AROUND 20 MARCH ( I THINK THE CLOSING DATE WAS AROUND THEN TOO.)
    This was for BT broadband and phone at £23 month for 12 months.
    There was a cashback/voucher for £200 and one for £35/40? included.
    I need to have a copy of exact details as this doesn't show on their order confirmation.
    I have raised a complaint as they have totally messed this up.
    I have 2 phone lines at home, one was with Virgin for home phone and broadband which is the line I wanted to change to BT to save money. The other is BT broadband and Vodaphone phone line ( originally BT) which is my work number. BT in their infinite wisdom transferred my home number to the work line ( knocked off the work number) and as far as I know the work broadband is still on same line, but Virgin Broadband line is dead. I am so tired and frustrated with the whole thing. My work ( Government) are none too pleased either as no-one can call me on the work number ( as this is now my home number) and they are in talks with Vodaphone on how to restore this. BT said they could send an engineer to install a new line ( at cost of £130) which no way am I paying. Their engineer is coming tomorrow but I am not confident they will fix this properly and really not sure I want to have a contract with them. I have wasted hours on phone and in e mails. I have the funny feeling that they are treating this as a new order and I won't benefit from the Martins Money Tips deal ( £23 for 12 mths with £200 and £35/£40 cashback/vouchers, so I need to find the web page with this info. I need to save money as I am really struggling. Can you help?
    • were
    • By were 25th May 17, 9:03 PM
    • 499 Posts
    • 299 Thanks
    were
    won't accept my code when entered. says im not allowed to use it.

    also i copied it but never got an email with code on it and so don't have it.

    what to do next?
    Originally posted by annasun
    Phone them up. They confirmed I an not currently with them. Confirmed that I have not been with them in the last 12 months. Then confirmed I has no outstanding finance with them, or unpaid services, and at the end they wanted about £270, to which I claimed £124. He told me to look at the mse link which I did not see even after looking more than once on the page, but my mouse found it, fill out the page and it generated a code on the screen which I read to the guy and he was happy with. Our conversation ended...

    Under this screen number there was a Continue??? button, and on pressing this found it did not work and lost the page. However I took a photo of the conformation number with my camera while it was on the screen, and got sky emails through today too.
    • Coveredinbees!!!!
    • By Coveredinbees!!!! 29th May 17, 8:23 PM
    • 3,147 Posts
    • 1,953 Thanks
    Coveredinbees!!!!
    I signed up on 15th April, I'm sure it was £200 mastercard and 50 cash back. I claimed the master card but it says £150 but the cash back element they say the cheque will be sent with in 45 days, is this the right deal (£150 not £200) and do they just send the cash back with out it being claimed. So confused as I basically had no interent when I signed up to BT.

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