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  • FIRST POST
    • MSE Ryan
    • By MSE Ryan 23rd Mar 15, 5:13 PM
    • 23Posts
    • 25Thanks
    MSE Ryan
    BT Broadband, Phone and TV cashback deal
    • #1
    • 23rd Mar 15, 5:13 PM
    BT Broadband, Phone and TV cashback deal 23rd Mar 15 at 5:13 PM
    Hi everyone,

    We’ve had a number of users get in touch to advise they have not received the £30.00 cashback that was offered as part of this BT Fibre Broadband, Line Rental & TV deal, featured in our weekly email dated 11 February: http://www.moneysavingexpert.com/tips/11-02-2015/.

    There’s been some confusion over when the cashback will be received. To clarify, as per the original write-up, this should happen within 30 days of installation, not of the order date.

    We‘ve been in touch with BT who have let us know that if you have any further queries surrounding this issue, please email them directly on affiliates@bt.com for further information.
Page 6
    • adonis10
    • By adonis10 3rd Aug 16, 6:55 AM
    • 1,035 Posts
    • 106 Thanks
    adonis10
    Due to problems that only BT can explain (doubt they know) I have been lumbered with just a phone line even though I initially ordered all three. Long and short of it is I need to add broadband and tv to the package to get the £145 cashback from quidco. However, I don't know how to as whenever I log into my account and select the package but it then shows it as having line rental as well, which I have already paid for. How else can I get round this without adding over the phone which would
    Invalidate any cashback claim?

    I've never had to use BT customer service before but having had to for this, I can confirm that it is utterly diabolical. Been told several times that my previous order had been cancelled however still showing as open in my BT
    • Bgman
    • By Bgman 5th Aug 16, 6:53 AM
    • 1 Posts
    • 0 Thanks
    Bgman
    BT Infinity 1 £40 M&S card link
    The current BT deal for infinity 1 was offered with a £125 MasterCard and a £40 M&S card through broadband choices (currently Martins no1 deal). I am having it connected a week on Friday but the link to claim the £40 M&S card seems to be for an oldmoneysupermarket £50 love to shop voucher.

    Does anyone know the correct link to be able to claim this?
    • Flyingjetman
    • By Flyingjetman 10th Aug 16, 10:06 AM
    • 1 Posts
    • 0 Thanks
    Flyingjetman
    Applied for BT Infinity via the link from this website (one of the qualifying criteria) which offered £50 cash back AND a £150 pre-loaded debit card. I applied for the cash back when the service was activated and followed the link to apply for the debit card, however the BT website informs me I'm not eligible. Contacted BT via the Live Chat facility but they had no idea and said someone would contact me within 48 hours, still waiting... Has anyone else had a similar problem and if so how was it resolved?
    • Wayne3765
    • By Wayne3765 12th Aug 16, 12:02 PM
    • 619 Posts
    • 359 Thanks
    Wayne3765
    I recently signed up on the Infinity deal that was listed on MSE and clicked through the link for a £125 credit card and £50 cashback.

    I bookmarked the MSE page for info but it's been updated and now shows a different offer.

    My service has been activated by BT and have claimed for the card but on the cashback claim form it asks for the website where I saw the promotion , do I put MSE or the web address of the actual link ? if it's the link can anyone remember who the offer was through broadband choices , uswitch etc ?
    • Jeffers1066
    • By Jeffers1066 16th Aug 16, 7:16 PM
    • 2 Posts
    • 2 Thanks
    Jeffers1066
    Flying Jetman

    Applied for BT Infinity via the link from this website (one of the qualifying criteria) which offered £50 cash back AND a £150 pre-loaded debit card. I applied for the cash back when the service was activated and followed the link to apply for the debit card, however the BT website informs me I'm not eligible. Contacted BT via the Live Chat facility but they had no idea and said someone would contact me within 48 hours, still waiting... Has anyone else had a similar problem and if so how was it resolved?


    When I logged on to the MyBT section and went to claim my reward the £150 reward card was there waiting to be claimed, just a click of the button.

    I fell foul of the updated page though and don't have the link for the cashback claim form, if anyone can help
    • s.nas
    • By s.nas 19th Aug 16, 8:28 PM
    • 86 Posts
    • 2,060 Thanks
    s.nas
    To claim the £50 cheque from BT for the Infinity offer.

    £50 cheque
    https://www.vouchers.bt.com/offer/cashback

    £150 mastercard
    https://www.vouchers.bt.com/claim-my-reward/

    mse didnt help with the updated pages but found the links in old emails
    • CGG
    • By CGG 2nd Sep 16, 1:05 PM
    • 692 Posts
    • 667 Thanks
    CGG
    My switch to BT (from Sky) took place on 24.8.16. I'd followed the original link that was in the MSE Weekly email in July, and today received notification that my £150 Mastercard had been dispatched. Yay-yy! I just await news on the £50 cashback that was also part of the promotion.
    • ShanRun
    • By ShanRun 22nd Sep 16, 3:29 PM
    • 1 Posts
    • 0 Thanks
    ShanRun
    I applied in July for £150 + £50 cashback deal with BT Infinity. Got the £150 prepaid card from BT but not heard anything from affiliates@bt.com regarding the £50 cashback. Not even to confirm they received my details via their webform nor that they got either of my emails. Very poor from a communications company! Reporting to ombudsman. Feel that Money Saving Expert shouldnt be promoting these offers seeing the volume of complaints on the forum!
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