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  • FIRST POST
    • MSE Ryan
    • By MSE Ryan 23rd Mar 15, 5:13 PM
    • 32Posts
    • 28Thanks
    MSE Ryan
    BT Broadband, Phone and TV cashback deal
    • #1
    • 23rd Mar 15, 5:13 PM
    BT Broadband, Phone and TV cashback deal 23rd Mar 15 at 5:13 PM
    Hi everyone,

    We’ve had a number of users get in touch to advise they have not received the £30.00 cashback that was offered as part of this BT Fibre Broadband, Line Rental & TV deal, featured in our weekly email dated 11 February: http://www.moneysavingexpert.com/tips/11-02-2015/.

    There’s been some confusion over when the cashback will be received. To clarify, as per the original write-up, this should happen within 30 days of installation, not of the order date.

    We‘ve been in touch with BT who have let us know that if you have any further queries surrounding this issue, please email them directly on affiliates@bt.com for further information.
Page 6
    • adonis10
    • By adonis10 3rd Aug 16, 6:55 AM
    • 1,122 Posts
    • 123 Thanks
    adonis10
    Due to problems that only BT can explain (doubt they know) I have been lumbered with just a phone line even though I initially ordered all three. Long and short of it is I need to add broadband and tv to the package to get the £145 cashback from quidco. However, I don't know how to as whenever I log into my account and select the package but it then shows it as having line rental as well, which I have already paid for. How else can I get round this without adding over the phone which would
    Invalidate any cashback claim?

    I've never had to use BT customer service before but having had to for this, I can confirm that it is utterly diabolical. Been told several times that my previous order had been cancelled however still showing as open in my BT
    • Bgman
    • By Bgman 5th Aug 16, 6:53 AM
    • 1 Posts
    • 0 Thanks
    Bgman
    BT Infinity 1 £40 M&S card link
    The current BT deal for infinity 1 was offered with a £125 MasterCard and a £40 M&S card through broadband choices (currently Martins no1 deal). I am having it connected a week on Friday but the link to claim the £40 M&S card seems to be for an oldmoneysupermarket £50 love to shop voucher.

    Does anyone know the correct link to be able to claim this?
    • Flyingjetman
    • By Flyingjetman 10th Aug 16, 10:06 AM
    • 1 Posts
    • 0 Thanks
    Flyingjetman
    Applied for BT Infinity via the link from this website (one of the qualifying criteria) which offered £50 cash back AND a £150 pre-loaded debit card. I applied for the cash back when the service was activated and followed the link to apply for the debit card, however the BT website informs me I'm not eligible. Contacted BT via the Live Chat facility but they had no idea and said someone would contact me within 48 hours, still waiting... Has anyone else had a similar problem and if so how was it resolved?
    • Wayne3765
    • By Wayne3765 12th Aug 16, 12:02 PM
    • 619 Posts
    • 359 Thanks
    Wayne3765
    I recently signed up on the Infinity deal that was listed on MSE and clicked through the link for a £125 credit card and £50 cashback.

    I bookmarked the MSE page for info but it's been updated and now shows a different offer.

    My service has been activated by BT and have claimed for the card but on the cashback claim form it asks for the website where I saw the promotion , do I put MSE or the web address of the actual link ? if it's the link can anyone remember who the offer was through broadband choices , uswitch etc ?
    • Jeffers1066
    • By Jeffers1066 16th Aug 16, 7:16 PM
    • 2 Posts
    • 2 Thanks
    Jeffers1066
    Flying Jetman

    Applied for BT Infinity via the link from this website (one of the qualifying criteria) which offered £50 cash back AND a £150 pre-loaded debit card. I applied for the cash back when the service was activated and followed the link to apply for the debit card, however the BT website informs me I'm not eligible. Contacted BT via the Live Chat facility but they had no idea and said someone would contact me within 48 hours, still waiting... Has anyone else had a similar problem and if so how was it resolved?


    When I logged on to the MyBT section and went to claim my reward the £150 reward card was there waiting to be claimed, just a click of the button.

    I fell foul of the updated page though and don't have the link for the cashback claim form, if anyone can help
    • s.nas
    • By s.nas 19th Aug 16, 8:28 PM
    • 86 Posts
    • 2,060 Thanks
    s.nas
    To claim the £50 cheque from BT for the Infinity offer.

    £50 cheque
    https://www.vouchers.bt.com/offer/cashback

    £150 mastercard
    https://www.vouchers.bt.com/claim-my-reward/

    mse didnt help with the updated pages but found the links in old emails
    • CGG
    • By CGG 2nd Sep 16, 1:05 PM
    • 693 Posts
    • 667 Thanks
    CGG
    My switch to BT (from Sky) took place on 24.8.16. I'd followed the original link that was in the MSE Weekly email in July, and today received notification that my £150 Mastercard had been dispatched. Yay-yy! I just await news on the £50 cashback that was also part of the promotion.
    • ShanRun
    • By ShanRun 22nd Sep 16, 3:29 PM
    • 1 Posts
    • 0 Thanks
    ShanRun
    I applied in July for £150 + £50 cashback deal with BT Infinity. Got the £150 prepaid card from BT but not heard anything from affiliates@bt.com regarding the £50 cashback. Not even to confirm they received my details via their webform nor that they got either of my emails. Very poor from a communications company! Reporting to ombudsman. Feel that Money Saving Expert shouldnt be promoting these offers seeing the volume of complaints on the forum!
    • mystic_bertie
    • By mystic_bertie 15th Oct 16, 12:47 PM
    • 470 Posts
    • 48 Thanks
    mystic_bertie
    Is the rewards cards finished, im looking to take out broadband but i cant see any mention of rewards cards.
    • stulx11
    • By stulx11 17th Oct 16, 6:26 PM
    • 3 Posts
    • 0 Thanks
    stulx11
    £50 Cheque-back offer via cable.co.uk
    I have a related issue. I signed up for BT Infinity on 28/7 after reading the MSE best buys article at the time. It pointed to an offer for orders made via cable.co.uk which gave both a £150 BT Reward Card (which I have) AND a £50 cheque-back (which I haven't).

    Despite several attempts to claim this, BT seem to be oblivious to the offer. Has anyone else successfully claimed this, and if how?!
    • sweetcorn12
    • By sweetcorn12 19th Oct 16, 8:18 AM
    • 6 Posts
    • 1 Thanks
    sweetcorn12
    Is the rewards cards finished, im looking to take out broadband but i cant see any mention of rewards cards.
    Originally posted by mystic_bertie
    Reward card is still on offer, and I think going through QUIDCO offers a better deal than the current deal via MSE going live this morning.
    • mb1
    • By mb1 20th Oct 16, 10:24 AM
    • 2 Posts
    • 0 Thanks
    mb1
    Do BT online offers actually exist
    MSE is showing a new BT deal for broadband and phone now with cashback.
    I have tried to sign up for these deals previously at least 10 times. Each time I enter all my details and on very last page I get a meaningless error message. then a few days later BT phone say did you try to sign up, I say yes, this was the offer, they say our online offers are different but we can give you another offer, never nearly as good. I am very suspicious of their headline online offers and not sure it is worth even trying to apply again.
    • slliw
    • By slliw 21st Oct 16, 12:43 PM
    • 10 Posts
    • 12 Thanks
    slliw
    Just signed up for the new deal but via Quidco. £140 tracked within 4 hrs. Just need to wait for the activation date then I'll chase up the £125 MasterCard credit. Overall a smoking deal.
    • Lungboy
    • By Lungboy 21st Oct 16, 5:00 PM
    • 877 Posts
    • 868 Thanks
    Lungboy
    How do you get the £125 mastercard credit if you order via Quidco rather than the MSE link? Or is the MSE link just for a cheaper package?
    • slliw
    • By slliw 21st Oct 16, 9:37 PM
    • 10 Posts
    • 12 Thanks
    slliw
    The Mastercard offer shows for both quidco and the MSE one, Its the £50 cheque you don't get get if you go through Quidco. So its either a £50 cheque gamble with MSE/BT/cable.co.uk or up to £140 via Quidco. Either way the £125 is available on both deals
    • andyca
    • By andyca 21st Oct 16, 9:37 PM
    • 77 Posts
    • 27 Thanks
    andyca
    I've Just signed up for the £125 MasterCard and £50 cheque back on Infinity 52mb and line deal. To make this a couple of quid a month cheaper there is an option to pay line rental (Line Rental Saver) up front. I ticked the relevant boxes but the final order form always reverts to monthly line rental!!!!

    I web chatted with a BT rep who assured me I can change it to Line Rental Saver before installation. Fingers crossed she is right.
    • Lungboy
    • By Lungboy 23rd Oct 16, 8:55 PM
    • 877 Posts
    • 868 Thanks
    Lungboy
    I take it "broadband" includes fibre?
    • qbazdz
    • By qbazdz 23rd Oct 16, 9:20 PM
    • 133 Posts
    • 14 Thanks
    qbazdz
    So I signed up when one of those promo's were running and completed my order through BT website... now on the rewards page I see nothing in terms of a reward!
    Anyone had luck getting BT to actually do something about it?
    • Lungboy
    • By Lungboy 25th Oct 16, 11:26 AM
    • 877 Posts
    • 868 Thanks
    Lungboy
    On the Quidco page for the BT offers it says:

    "Cashback users are not eligible for rewards, vouchers or other incentives offered on the retailer site"

    and

    "Cashback will not be paid in conjunction with any other offer, voucher or discount code unless listed on this page, or with any other discounts such as staff or student discounts"

    So I'm rather worried that they won't honour the Quidco money if I claim the Mastercard bonus. I also can't find anything stating whether "broadband" includes Infinity.

    e: the huge swathe of people saying BT have rejected their cashback claims is worrying too. Plus i swore I'd never go back to BT after falling foul of them with my ISDN line many moons ago. Sky it is methinks.
    Last edited by Lungboy; 25-10-2016 at 11:45 AM.
    • Upwind
    • By Upwind 25th Oct 16, 3:24 PM
    • 151 Posts
    • 56 Thanks
    Upwind
    I signed up to the BT offer advertised on MSE also. Seemed pretty smooth and all the figures matched up to the one's quoted in the MSE offer blurb. Now holding tight for an installation date, then need to get BT ID and can apply for the £125 MasterCard and £50 cheque - although I note that some are having difficulty. I would hope that MSE guys are on the case...
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