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    • MSE Ryan
    • By MSE Ryan 23rd Mar 15, 5:13 PM
    • 35Posts
    • 33Thanks
    MSE Ryan
    BT Broadband, Phone and TV cashback deal
    • #1
    • 23rd Mar 15, 5:13 PM
    BT Broadband, Phone and TV cashback deal 23rd Mar 15 at 5:13 PM
    Hi everyone,

    We’ve had a number of users get in touch to advise they have not received the £30.00 cashback that was offered as part of this BT Fibre Broadband, Line Rental & TV deal, featured in our weekly email dated 11 February:

    There’s been some confusion over when the cashback will be received. To clarify, as per the original write-up, this should happen within 30 days of installation, not of the order date.

    We‘ve been in touch with BT who have let us know that if you have any further queries surrounding this issue, please email them directly on for further information.
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    • frankface
    • By frankface 13th Sep 17, 8:53 PM
    • 1 Posts
    • 0 Thanks
    I took out the same deal as MrMaloney and Acast (although it was a £50 M&S voucher and not cashback). I received a £25 M&S voucher several days ago. Still no sign of the £100 prepaid MasterCard. Is there literally any recourse for this blatant mis-selling?!

    Acast - what avenue did you start your dispute with BT? Thanks in advance.
    • DiscountofMonteCristo
    • By DiscountofMonteCristo 19th Sep 17, 3:09 PM
    • 22 Posts
    • 3 Thanks
    At the end of August I signed up with BT for this deal: It promises a £150 BT Reward Card.

    After claiming the reward, I was sent a notification email that said a £125 reward card would be on its way.

    I used the contact form in the rewards section of the BT website to ask why/how come the £150 was reduced to £125. I got this reply:

    "We have checked your BT Reward card claim and can confirm that you’re eligible to receive one.
    I have therefore arranged for a £125 Prepaid Master card to be sent to your installation address
    to arrive within the next 30-45 working days."

    This clearly does not address my query.

    I have written to the MSE Voucher Support email address. Besides posting here is there any other thread already opened for this particular deal?
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