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Cancelling a holiday with Thomas Cook
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# 1
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poodledoodledoo
Old 04-08-2007, 7:44 PM
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Default Cancelling a holiday with Thomas Cook

I have a holiday booked with Thomas Cook in February but I've just found out I'm pregnant and therefore will not be able to fly at that time as I will be too far gone for the airline to carry me.

I've paid a deposit of around £400 on the holiday but am unable to find out anywhere what I will be expected to pay in the event of cancellation. Would I just lose the deposit, would I have to pay the full amount or is there a fixed cancellation charge?
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# 2
deva
Old 04-08-2007, 7:56 PM
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Your best bet is to cancel holiday but defer funds to a date in the future then you really wont loose anything- make the most of travelling with a young baby as it is as easy as it gets for a while!

if this doesnt appeal you will rely on your holiday insurance but will probably still stand to loose your deposit.
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# 3
poodledoodledoo
Old 04-08-2007, 8:01 PM
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I've not purchased holiday insurance yet as was planning to arrange this myself (didn't fancy the inflated Thomas Cook insurance pricetag!). Will I still be able to claim?

I'm more than happy to bring the holiday forward...do you reckon they might allow me to do this under the circumstances? I don't really think I'd be able to cope with taking the baby abroad as I have 3 very lively sons who are going too!!!

Sorry for the bombardment of questions...it's the first time we've ever gone abroad as a family and their website is patchy to say the least.
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# 4
dmg24
Old 04-08-2007, 8:28 PM
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You will not be able to make a claim on insurance purchased now.

I would ask if you could bring the holiday forward, I would hope that they would waive any charges for the change under the circumstances.

By the way ... congratulations! x
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# 5
poodledoodledoo
Old 04-08-2007, 8:33 PM
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Thanks

I hope so too!!!

I think I'm going to ring them on Monday and find out where I stand. The worst case scenario is that I lose all of the money but surely that won't happen will it? I'm more than happy to move the holiday so hopefully they will accommodate me.
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# 6
budgetflyer
Old 04-08-2007, 8:45 PM
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Hopefully they will be accomodating, however £400 is just a drop in the ocean compared to what this baby is going to cost you over the next 18+ years
Mary’s Meals has a simple ethos. We deliver food and hope.
By providing one good meal to hungry, impoverished children every school day.
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# 7
poodledoodledoo
Old 04-08-2007, 9:47 PM
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Tell me about it...this could be the last holiday I even consider until I'm well into my 50s


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# 8
Nenen
Old 04-08-2007, 10:09 PM
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If you booked with Thomas Cook direct (and not through another travel agent) then this web page might answer your questions:
http://thomascooknew.custhelp.com/cg...i=&p_topview=1

It looks to me as if you cancel more than 56 days before you go then you lose your deposit but don't have to pay any more.

If you amend your booking then various charges apply (which are very wooly to say the least). It looks to me (and I'm NOT a travel expert) that a rough guide might be £30 to change dates but it's not clear if that is per person or the whole booking! They also have a £30 charge to change each of the following: the hotel, the flight and/or the departure airport so I don't know if they'd add all these together or not (e.g. if you pay to change the date do you also have to pay to change flight)?:confused:
Sorry I couldn't be more help.... do you have anything written from them that will tell you about cancellation or ammendments?
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stacey21
Old 04-08-2007, 10:18 PM
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If the OP purchased travel insurance today could she not claim as she may not know she is pregnant right now ;-)

i.e she might only find out next week ;-) AFTER she purchased
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# 10
poodledoodledoo
Old 04-08-2007, 10:20 PM
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Thanks, that's very helpful.

No...incredibly there was NOTHING in the documents they sent me regarding cancellation on my part. I couldn't believe it. I thought this type of situation would be commonplace enough for it to be in the terms and conditions.

I'm OK with losing the deposit but would rather change dates if the changing fees are significantly less than the deposit. Of course, I'll also need to take into account that it'll be more expensive to travel between now and December than in February.
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# 11
poodledoodledoo
Old 04-08-2007, 10:21 PM
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Quote:
Originally Posted by stacey21 View Post
If the OP purchased travel insurance today could she not claim as she may not know she is pregnant right now ;-)

i.e she might only find out next week ;-) AFTER she purchased
Didn't think of that. I'm only literally a couple of weeks and I've not even been to the doctor yet so that might be worth a consideration.
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# 12
stacey21
Old 04-08-2007, 10:23 PM
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I would buy it now then! I'm not too sure but I think the insurance company would take the date you confirmed with a doctor as the date you then knew you had to claim i.e you buy insurance on the 5th but go to the doctor on the 10th. They are hardly going to argue you knew before you bought the insurance? insure and go are really good for cheap insurance
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# 13
deva
Old 04-08-2007, 10:23 PM
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holidays are cheapest in nov/dec if it is possible to travel then do so- where was original booing to? if you have to change the dates only then it will cost you less?
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Old 04-08-2007, 10:24 PM
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cant advise you on what to do poodledoodledoo but congratulations on your pregnancy


Katie
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# 15
poodledoodledoo
Old 04-08-2007, 10:42 PM
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Quote:
Originally Posted by deva View Post
holidays are cheapest in nov/dec if it is possible to travel then do so- where was original booing to? if you have to change the dates only then it will cost you less?
My original holiday was to Fuerteventura. I think it would be possible for me to travel at the beginning of November so I could do a search on the internet to see if there is much difference in cost. I'm quite happy to stick with the same accommodation.
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# 16
poodledoodledoo
Old 04-08-2007, 10:44 PM
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Quote:
Originally Posted by Tulip View Post
cant advise you on what to do poodledoodledoo but congratulations on your pregnancy


Katie
Thanks! Hasn't quite sunk in yet as it (obviously) wasn't planned but hey, I like surprises.

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# 17
stacey21
Old 04-08-2007, 10:52 PM
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And btw Congratulations!
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# 18
budgetflyer
Old 05-08-2007, 8:32 AM
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Quote:
Originally Posted by stacey21 View Post
If the OP purchased travel insurance today could she not claim as she may not know she is pregnant right now ;-)

i.e she might only find out next week ;-) AFTER she purchased
That would be "fraud".
Not really different from shoplifting, but people seem to view it different. We wouldnt advise poodledoodledoo to go ito Boots and nick all the baby stuff she is going to need, but defrauding an insurance company-who cares eh?

doodledoodledoo, how youre future child turns out,is based on what he or she is taught. Your standards will be their standards. Your manners will be their manners etc. Do the right thing and it will turn out best.
Mary’s Meals has a simple ethos. We deliver food and hope.
By providing one good meal to hungry, impoverished children every school day.
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# 19
poodledoodledoo
Old 05-08-2007, 9:32 AM
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Quote:
Originally Posted by budgetflyer View Post
That would be "fraud".
Not really different from shoplifting, but people seem to view it different. We wouldnt advise poodledoodledoo to go ito Boots and nick all the baby stuff she is going to need, but defrauding an insurance company-who cares eh?

doodledoodledoo, how youre future child turns out,is based on what he or she is taught. Your standards will be their standards. Your manners will be their manners etc. Do the right thing and it will turn out best.
Already have 3 great boys thanks...like to think that I generally do the right thing as far as bringing them up to be fair and honest is concerned.

I'm not planning to cancel the holiday anyway unless I really have to...would rather change the dates but didn't realise until I posted on here that I would be able to as I've never been on holiday abroad with the kids before.
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# 20
nearlyrich
Old 05-08-2007, 10:37 AM
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I don't think travel insurance covers you for pregnancy anyway but as others have said fraud is not condoned on this website.

Congratualtions to the OP, hopefully the travel company will be able to rearrange your holiday without too much extra cost.
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