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  • FIRST POST
    • itisme
    • By itisme 2nd Mar 15, 4:38 PM
    • 48Posts
    • 2Thanks
    itisme
    Ford Assistance 12
    • #1
    • 2nd Mar 15, 4:38 PM
    Ford Assistance 12 2nd Mar 15 at 4:38 PM
    Hello There

    Has anyone ever used the above road assistance which comes
    free when you get a service with Ford.
    If so were you happy with them?

    I'm also with the AA for Roadside, Home Start, and Relay and now thinking of cancelling AA as it's coming up to my renewal date.
    Many Thanks
Page 1
    • gocat
    • By gocat 21st Jan 16, 7:23 PM
    • 4,497 Posts
    • 50,918 Thanks
    gocat
    • #2
    • 21st Jan 16, 7:23 PM
    • #2
    • 21st Jan 16, 7:23 PM
    Bump. Anyone used Ford Assistance 12?
    • room512
    • By room512 22nd Jan 16, 9:18 AM
    • 1,285 Posts
    • 2,198 Thanks
    room512
    • #3
    • 22nd Jan 16, 9:18 AM
    • #3
    • 22nd Jan 16, 9:18 AM
    My mum has for the last few years and she's had no problems. She had to call them out when two tyres burst and the AA turned up and sorted it out. I think she said that Ford have a deal with the AA. She doesn't pay for any other roadside assistance.
    • pd52
    • By pd52 22nd Jan 16, 1:32 PM
    • 461 Posts
    • 157 Thanks
    pd52
    • #4
    • 22nd Jan 16, 1:32 PM
    • #4
    • 22nd Jan 16, 1:32 PM
    Yeah for flat battery outside my house . Fine no issues
    • Hunshelf
    • By Hunshelf 7th Jun 16, 7:30 PM
    • 1 Posts
    • 1 Thanks
    Hunshelf
    • #5
    • 7th Jun 16, 7:30 PM
    • #5
    • 7th Jun 16, 7:30 PM
    Serviced my Ford Kuga in March and had a problem yesterday (June) so contacted Ford Assistance. They had no record of me. Then said that it had expired.

    Gave them all the details. Told them I had a certificate to say that I had cover. Apparently it was no good to them as I was not on their system. They said that they would not come out unless I joined the AA there and then but they would also charge for towing me. Told me to contact the dealer.

    Dealer said I was covered and that all the details had been sent.

    Ford Assistance said that they haven't got any details for me and even if the dealership did send the details it would be 2 weeks before I was covered.

    So the promise of beiong covered rings rather hollow.

    It could have been worse: I could have been on a motorway hundreds of miles from home at midnight.

    Ford Assistance = No help or assistance what so ever.
    • gocat
    • By gocat 8th Jun 16, 3:56 PM
    • 4,497 Posts
    • 50,918 Thanks
    gocat
    • #6
    • 8th Jun 16, 3:56 PM
    • #6
    • 8th Jun 16, 3:56 PM
    Thanks for this. Will try to phone them to make sure they have my details on their system.
    • geoffjean
    • By geoffjean 10th Mar 17, 10:46 AM
    • 4 Posts
    • 0 Thanks
    geoffjean
    • #7
    • 10th Mar 17, 10:46 AM
    • #7
    • 10th Mar 17, 10:46 AM
    found out yesterday the Kuga I have is no longer covered by Ford assistance 12 after service in Jan.2017 as Bristol street motors have stopped the "free breakdown/recovery.It was provided by the dealership and was a director decision to stop this ....no information sent to customers!!!....Iawait word from Ford uk as it states on my sevice invoice that I have it....awaiting numerous PR calls for this service which would cost dealership "buttons".....
    • geoffjean
    • By geoffjean 10th Mar 17, 5:19 PM
    • 4 Posts
    • 0 Thanks
    geoffjean
    • #8
    • 10th Mar 17, 5:19 PM
    ford assistance 12
    • #8
    • 10th Mar 17, 5:19 PM
    ford assistance stopped on my kuga serviced jan 2017 at dealership although on my service invoice states I have it.......being cancelled by several Ford dealerships!!
    DID NOT HAVE DECENCY TO CONTACT ME.....well done FORD!!
    Excuse from another ford dealership...they should have told you when your car was serviced in Jan. it was stopping
    • geoffjean
    • By geoffjean 13th Mar 17, 7:15 PM
    • 4 Posts
    • 0 Thanks
    geoffjean
    • #9
    • 13th Mar 17, 7:15 PM
    ford assistance 12
    • #9
    • 13th Mar 17, 7:15 PM
    now dropped by Bristol street motors in Durham/Hartlepool dealerships,,,,,,,,,did not even inform me this was happening......THANKS FORD !!
    After contacting Andy barratt at Ford (CEO) his PR machine further calls were promised from service manager and customer services about my situation...........GUESS WHAT>>> not any calls
    • geoffjean
    • By geoffjean 13th Mar 17, 7:19 PM
    • 4 Posts
    • 0 Thanks
    geoffjean
    stick with AA............ford assistance now stopped on my Ford serviced Kuga without informing me......I should have been told at service in Jan.....but wasn,t
    • grade15
    • By grade15 23rd Mar 17, 11:22 AM
    • 516 Posts
    • 216 Thanks
    grade15
    I have used it....its the full whack of AA specification...it also have courtesy car as well but its best to mention that you want it whilst the patrol person is there..I got caught out when Ford cancelled the Assistance 12 ..one year and of course I had to have a breakdown in that year! ..gave them a earful..did the usual complain but of course was ignored..but the next year..it was on again..
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