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  • FIRST POST
    • MSE Dan L
    • By MSE Dan L 9th Feb 15, 10:26 AM
    • 606Posts
    • 371Thanks
    MSE Dan L
    Add your feedback on energy supplier Zog Energy
    • #1
    • 9th Feb 15, 10:26 AM
    Add your feedback on energy supplier Zog Energy 9th Feb 15 at 10:26 AM
    This is a feedback thread on energy supplier

    Zog Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, watch our New to Forum? Intro Guide.
Page 8
    • Thriftysaver
    • By Thriftysaver 13th Oct 16, 10:31 PM
    • 150 Posts
    • 161 Thanks
    Thriftysaver
    I've just completed my first year with Zog on 10th October and have been really impressed with them. So much so, I have signed up for their Mercury 24.

    Likewise I wish they did electricity too. I would definitely recommend them to anyone.
    "A life spent making mistakes is not only more honorable, but more useful than a life spent doing nothing." George Bernard Shaw
    • youravinalarrrf
    • By youravinalarrrf 2nd Nov 16, 11:30 AM
    • 285 Posts
    • 187 Thanks
    youravinalarrrf
    It looks like there's been a fairly hefty price increase in the last couple of days as Zog have now dropped well down my CEC list and for my usage is showing an increase of £9 per month over my existing Mercury 12 tariff instead of the £3 per month rise it was showing until recently.
    • lstar337
    • By lstar337 2nd Nov 16, 12:15 PM
    • 3,229 Posts
    • 1,733 Thanks
    lstar337
    Mine is showing a £3 per month increase, but they are now 6th in the list for me. Still nobody coming even close to my current deal with Zog.

    The best is a £22 increase with Cardiff Energy Supply Ltd.
    • MCGONIS
    • By MCGONIS 10th Nov 16, 11:56 AM
    • 681 Posts
    • 779 Thanks
    MCGONIS
    I have recently switched to them. Applied online 20/10/2016 and went live on 10/11/2016. They have kept me updated throughout by email about the switch and so far I am happy with Zog. (hope that helps someone)
    • heathrow
    • By heathrow 28th Nov 16, 1:55 PM
    • 43 Posts
    • 22 Thanks
    heathrow
    Zog are small and reliable. Good service when switching.


    They also produce a monthly statement - so if you provide meter readings you avoid estimates.
    • Farway
    • By Farway 28th Nov 16, 2:43 PM
    • 5,581 Posts
    • 7,045 Thanks
    Farway
    Only recently switched, Oct / Nov. All easy and smooth with regular progress update-mails, first DD went out a couple of days ago

    So far only supplied two readings, but it was painless

    Only drawback I can see is there does not seem to be a "my account" section, showing consumption, money in etc. Maybe there is and because I'm newbie not much to be in there yet
    • eande
    • By eande 28th Nov 16, 2:48 PM
    • 15 Posts
    • 1 Thanks
    eande
    Been with Zog for 2.5 years now - no problems at all.
    If only all the other energy companies could follow suit.,..
    • Mr K
    • By Mr K 28th Nov 16, 2:52 PM
    • 1,102 Posts
    • 653 Thanks
    Mr K
    Only drawback I can see is there does not seem to be a "my account" section, showing consumption, money in etc. Maybe there is and because I'm newbie not much to be in there yet
    Originally posted by Farway
    They don't do any of that. They are very much a no frills low cost supplier. Meter readings online and a pdf bill mailed once a month, works fine. Email enquiries answered very promptly. Been with them a couple of years and happy.

    Just wish they did electricity, as my current supplier GB Energy gone belly up.... Hope Zog don't follow.
    • ASavvyBuyer
    • By ASavvyBuyer 28th Nov 16, 5:26 PM
    • 536 Posts
    • 1,380 Thanks
    ASavvyBuyer
    Been with Zog since the beginning of this year and no problems at all.
    I provide meter readings on the last day of each month and receive a pdf bill by email about 8 days later.
    Very happy that I switched to them. Be good if they did electric too.
    Rhondda Cynon Taf, 4kWp, W roof, 30° pitch, 16 x 8.33 Eternity 250w E+10 panels, Solar Edge SE4000-16A Inverter + P300 Optimisers & REUK Diverter
    + Toshiba RAS-10G2KVP-E Ultra High Efficiency Air Conditioner/Heat Pump
    • Xenon
    • By Xenon 29th Dec 16, 7:05 PM
    • 50 Posts
    • 83 Thanks
    Xenon
    Been with Zog since the beginning of this year and no problems at all.
    I provide meter readings on the last day of each month and receive a pdf bill by email about 8 days later.
    Very happy that I switched to them. Be good if they did electric too.
    Originally posted by ASavvyBuyer
    I have been with Zog Energy couple of years now - pretty much excellent.
    I asked if they have plans to supply electric - they said yes but not until 2018/19 if i remember.

    The difference between them and my old suppliers SP/NPower are night and day.
    • Neil Jones
    • By Neil Jones 31st Dec 16, 10:18 AM
    • 821 Posts
    • 451 Thanks
    Neil Jones
    Looking forward to Zog's offerings if they were to start supplying electricity. Been with them since January 27th this year, no problems whatsoever. Great company, recommend them to anybody.

    My fixed tariff entered the 49 day switching window today so bang on cue at 4am today there was the automated email inviting me to renew my tariff.

    Saturn 12 is the cheapest option going now for me, only an increase of £21 a year over what I was already paying so not too bad I suppose (was expecting far worse) and fixes me until February 2018 with no exit fees so if the market does move downward (doubtable but remotely plausible) my options are open.
    • neil9313
    • By neil9313 31st Jan 17, 10:39 AM
    • 686 Posts
    • 204 Thanks
    neil9313
    Another big plug for Zog energy, why other companies dont send a monthly PDF bill is beyond me!
    • Hengus
    • By Hengus 31st Jan 17, 11:54 AM
    • 4,386 Posts
    • 2,582 Thanks
    Hengus
    Another big plug for Zog energy, why other companies dont send a monthly PDF bill is beyond me!
    Originally posted by neil9313
    Most suppliers do provide PDF bills: that said, some have to be downloaded from an online account. As Zog doesn't have an online account, it sends statements out by e-mail.
    • footyguy
    • By footyguy 28th Feb 17, 12:48 PM
    • 3,690 Posts
    • 1,468 Thanks
    footyguy
    Looks like Zog Energy have just introduced an updated Mercury 12 tariff
    - slightly cheaper than what it replaces

    Edit:
    Maybe I should have worded it like an MSE reporter would?

    Zog Energy have reduced their best value Mercury 12 tariff still further, slashing around another 3% off the unit price whilst maintaining their competitive daily standing charge.

    I would also suggest that you do a Cheap Energy Club comparison now and see how much you can save!
    (but there's no money in it for MSE as they can't switch you to Zog i.e. no cashback for you either)



    Edit 2: Mercury 24 tariff reduced too
    Last edited by footyguy; 28-02-2017 at 1:43 PM.
    • Hengus
    • By Hengus 28th Feb 17, 1:53 PM
    • 4,386 Posts
    • 2,582 Thanks
    Hengus
    Looks like Zog Energy have just introduced an updated Mercury 12 tariff
    - slightly cheaper than what it replaces

    Edit:
    Maybe I should have worded it like an MSE reporter would?

    Zog Energy have reduced their best value Mercury 12 tariff still further, slashing around another 3% off the unit price whilst maintaining their competitive daily standing charge.

    I would also suggest that you do a Cheap Energy Club comparison now and see how much you can save!
    (but there's no money in it for MSE as they can't switch you to Zog i.e. no cashback for you either)



    Edit 2: Mercury 24 tariff reduced too
    Originally posted by footyguy
    I think that it shows that people have been panicked into fixing when it is only electricity costs that have risen exponentially because of the extraordinary rise in Govt-imposed social and economic costs. My gas costs less today than it did 2 years ago. I confess that following this reduction in prices I am tempted to switch my gas back to Zog as their CS and billing have always been first-class.
    • lstar337
    • By lstar337 1st Mar 17, 9:43 AM
    • 3,229 Posts
    • 1,733 Thanks
    lstar337
    I set my switch for Saturn because I had a feeling Zog would start to push prices down again once these fluctuations were over. Looks like I was right! It hasn't kicked in yet, but I'm glad I did so I can see if it drops any more before I settle on another Zog fix.

    They really are a top notch supplier.
    • kev2009
    • By kev2009 3rd Mar 17, 6:11 PM
    • 166 Posts
    • 259 Thanks
    kev2009
    Hi all,

    Considering switching to zog, does anyone know if the switch date can be a Saturday or does it need to be a weekday?

    Also is it worth switching to 24 moth plan or 12 month? Never switched providers before so unsure if energy will go up or down in price...

    Thanks

    Kev
    • Hengus
    • By Hengus 3rd Mar 17, 6:15 PM
    • 4,386 Posts
    • 2,582 Thanks
    Hengus
    Hi all,

    Considering switching to zog, does anyone know if the switch date can be a Saturday or does it need to be a weekday?

    Also is it worth switching to 24 moth plan or 12 month? Never switched providers before so unsure if energy will go up or down in price...

    Thanks

    Kev
    Originally posted by kev2009
    You are confusing application to switch and the transfer of your supply. You can initiate a switch on any day of the week. The supplier then has 35 days from receipt of your request to switch to action the transfer. My gas transferred on a Bank Holiday last year.

    FWiW, gas is pretty stable at the moment - indeed it has just fallen. Long term switches are more usually linked to rising prices.
    • kev2009
    • By kev2009 3rd Mar 17, 6:17 PM
    • 166 Posts
    • 259 Thanks
    kev2009
    Hi Hengus,

    Thanks for that, I was hoping to ask for the transfer of supply to happen on a particular day as I'm sure i read on here you could say i want it to transfer supply on x date but that was a much older thread so maybe that's changed.

    Thanks

    Kev
    • Hengus
    • By Hengus 3rd Mar 17, 6:43 PM
    • 4,386 Posts
    • 2,582 Thanks
    Hengus
    Hi Hengus,

    Thanks for that, I was hoping to ask for the transfer of supply to happen on a particular day as I'm sure i read on here you could say i want it to transfer supply on x date but that was a much older thread so maybe that's changed.

    Thanks

    Kev
    Originally posted by kev2009
    Can I ask why? You are more likely to create problems with the transfer if you do. The difference in cost is likely to be in pence not £s.

    As Zog has just adjusted its prices, you could initiate a switch 17 days before the transfer date that you are looking for. Based on my experience of Zog they are pretty good at actioning switches. Note: the switch cannot happen in the first 14 days and provided the losing supplier is notified within less than 20 days after the end of you present tariff, you will stay on those tariff terms.
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