Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • MSE Dan L
    • By MSE Dan L 9th Feb 15, 10:26 AM
    • 570Posts
    • 345Thanks
    MSE Dan L
    Add your feedback on energy supplier Zog Energy
    • #1
    • 9th Feb 15, 10:26 AM
    Add your feedback on energy supplier Zog Energy 9th Feb 15 at 10:26 AM
    This is a feedback thread on energy supplier

    Zog Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, watch our New to Forum? Intro Guide.
Page 10
    • Neil Jones
    • By Neil Jones 8th Mar 17, 8:52 AM
    • 400 Posts
    • 192 Thanks
    Neil Jones
    Just had a thought, this might be a question for Zog but My Gas is approx £38 in credit, should I phone BG and pay this now to avoid any delays or will BG just take the payment from my account via the direct debit they have setup when they close the account?

    My Elec is £68 in credit so will they take the £38 for Gas from the £68 Elec and give me back £30 or are they treated separately? Meaning they will give me back £68 and then take £38 from my account?
    Originally posted by kev2009
    I'm assuming you're on dual fuel with British Gas so one payment covers both.

    What usually happens is your final bill will be generated and any credit is used towards it. Once that bill is settled any outstanding credit after that should be refunded to you.

    Note that it takes up to six weeks to move provider and as direct debits are monthly the situation may occur where a new payment goes out to BG very close to your switch date. This'll just be added to the existing credit on the account.
    • lstar337
    • By lstar337 8th Mar 17, 9:02 AM
    • 2,990 Posts
    • 1,562 Thanks
    lstar337
    Interestingly, I didn't see the Wales & West Utilities appear on IGT site: https://www.ofgem.gov.uk/gas/distribution-networks/connections-and-competition/independent-gas-transporters
    Originally posted by kev2009
    Maybe it's more complicated than I thought then. W&W certainly upgraded the main in our street, and the pipe to our home. They even had to come in and check our appliances before turning the gas back on.
    • kev2009
    • By kev2009 8th Mar 17, 3:45 PM
    • 142 Posts
    • 214 Thanks
    kev2009
    I'm assuming you're on dual fuel with British Gas so one payment covers both.

    What usually happens is your final bill will be generated and any credit is used towards it. Once that bill is settled any outstanding credit after that should be refunded to you.

    Note that it takes up to six weeks to move provider and as direct debits are monthly the situation may occur where a new payment goes out to BG very close to your switch date. This'll just be added to the existing credit on the account.
    Originally posted by Neil Jones
    Hi,

    Thanks @Neil Jones - I am indeed on dual fuel with British Gas but they take payments separately i.e on my bank statement they show one DD for Gas, one for Electic on the same day, hence why I wondered how it worked as I read any money owing could cause delays so hence wondered if should pay or if they will just take the money owed at closing via DD.

    Kev
    • kev2009
    • By kev2009 8th Mar 17, 3:46 PM
    • 142 Posts
    • 214 Thanks
    kev2009
    Maybe it's more complicated than I thought then. W&W certainly upgraded the main in our street, and the pipe to our home. They even had to come in and check our appliances before turning the gas back on.
    Originally posted by lstar337
    yeah maybe or maybe that is the National Gas people who you call for emergencies regardless of who your with as opposed to your specific IGT?

    Kev
    • gradgrind
    • By gradgrind 10th Mar 17, 2:22 PM
    • 14 Posts
    • 6 Thanks
    gradgrind
    Wish they were all like this
    Nothing to say really, they bill accurately, send monthly statements, and when emailed respond promptly. This wouldn't be remarkable if all the others were as good. But they're not, so it is.
    • ASavvyBuyer
    • By ASavvyBuyer 10th Mar 17, 2:47 PM
    • 271 Posts
    • 436 Thanks
    ASavvyBuyer
    Nothing to say really, they bill accurately, send monthly statements, and when emailed respond promptly. This wouldn't be remarkable if all the others were as good. But they're not, so it is.
    Originally posted by gradgrind
    Could not agree more. Really pleased that we switched our gas to them last year.
    So happy, we have also helped a relative switch their gas to them too.
    Rhondda Cynon Taf, 4kw, W roof, 30° pitch, 16 x 8.33 Eternity 250w E+10 panels, Solar Edge SE4000-16A Inverter + P300 Optimisers & REUK Diverter
    + Toshiba RAS-10G2KVP-E Ultra High Efficiency Air Conditioner/Heat Pump
    • kev2009
    • By kev2009 14th Mar 17, 11:15 AM
    • 142 Posts
    • 214 Thanks
    kev2009
    Received email today to say they have contacted my existing supplier and will be sending me a letter very soon with all the info i need, including amount to pay each month and when payments will be taken.

    Kev
    • kev2009
    • By kev2009 15th Mar 17, 4:33 PM
    • 142 Posts
    • 214 Thanks
    kev2009
    Update:
    Received email today saying DD been setup and date it will come out so looking good so far.

    Kev
    • kev2009
    • By kev2009 21st Mar 17, 5:15 PM
    • 142 Posts
    • 214 Thanks
    kev2009
    Update:
    Received email today asking to supply a reading, can be now or on the actual day of switch, looks still set to go ahead on the date they originally said so all looking good so far.

    Plan to submit a reading tomorrow.

    Kev
    • kev2009
    • By kev2009 22nd Mar 17, 9:09 PM
    • 142 Posts
    • 214 Thanks
    kev2009
    Update:
    Submitted my reading tonight, do they send a email to confirm received reading? If not, I might email them just to be sure as it's my first time submitting a reading.

    Thanks

    Kevin
    • ASavvyBuyer
    • By ASavvyBuyer 22nd Mar 17, 9:45 PM
    • 271 Posts
    • 436 Thanks
    ASavvyBuyer
    Update:
    Submitted my reading tonight, do they send a email to confirm received reading? If not, I might email them just to be sure as it's my first time submitting a reading.

    Thanks

    Kevin
    Originally posted by kev2009
    No, you don't get an email confirmation, but you can be confident they have received it through the website.

    If you contact them however, you will probably get a very quick positive response.
    Rhondda Cynon Taf, 4kw, W roof, 30° pitch, 16 x 8.33 Eternity 250w E+10 panels, Solar Edge SE4000-16A Inverter + P300 Optimisers & REUK Diverter
    + Toshiba RAS-10G2KVP-E Ultra High Efficiency Air Conditioner/Heat Pump
    • kev2009
    • By kev2009 22nd Mar 17, 9:55 PM
    • 142 Posts
    • 214 Thanks
    kev2009
    Thanks, I might contact them tomorrow - so far everything seems to have gone fine, got the emails and details all ok, just waiting on the switch this weekend now

    Kev
    • footyguy
    • By footyguy 22nd Mar 17, 11:41 PM
    • 2,980 Posts
    • 1,146 Thanks
    footyguy
    No, you don't get an email confirmation, but you can be confident they have received it through the website.

    ....
    Originally posted by ASavvyBuyer
    Just to clarify, the confirmation is given on screen when you submit the meter reading
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,010Posts Today

7,277Users online

Martin's Twitter