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    Warning re 24/7 Home Rescue
    • #1
    • 26th Dec 14, 10:26 PM
    Warning re 24/7 Home Rescue 26th Dec 14 at 10:26 PM
    Dear all

    I just wanted to give some feed back on the terrible service we have had this Christmas from 24/7 Home Rescue.

    Firstly, they are not 24/7 - whist you can make a claim with the engineering company they outsource their work to, you can't actually speak to them directly because they are closed until 5 January 2015! Which company in this day and age is closed for this long without someone being available to contact, especially when the say they are 24/7? I have asked the online "webchat" machine wether they have an emergency number they can contact and all I got was an evasive answer to the effect of "someone will call you soon" presumably when they re-open on 5 January!

    Long and short of the story is that we had problems with our boiler. They sent out someone to look at it. This engineer reset the boiler and went on his way. The problems persisted and 24/7 have not sent someone to look at the boiler again as they think the problem is a pressure issue. How would they know this without even looking at the boiler after the problems persisted? Any way, it's a fault with the boiler itself but they won't send anyone out to have a look at it. The boiler has broken down again and when I called the third party engineering line we were told there was a note on the system not to send an engineer out until the dispute was investigated. Problem is, they are closed over Christmas and there is no one we can speak to.

    If there was an issue which was genuinely not covered the policy then fine, we would get it fixed. But they they allegedly fixed our boiler then when the problems persisted they said it was a problem with the pressure without even looking at the boiler. Also, pressure isn't specifically excluded from the terms of their service.

    I have used both British Gas and Homeserve before and for all their faults, at least you can speak to a person at the company over Christmas. Out of Homeserve and British Gas, I would say Homeserve were the best so will be going back to them.

    I am sorry to say that these smaller independent companies really don't provide the same level of service.

    Sorry for the rant but I was most disappointed to hear the company left us without cover over Christmas.

    We've got the electric heaters on for now!
Page 2
    • parkmortgages
    • By parkmortgages 15th Oct 16, 7:01 PM
    • 1 Posts
    • 1 Thanks
    24/7 Home Rescue AVOID !!!!
    This Co. appeared to be cheaper than British Gas for my Let Property boiler cover,so I joined up to a 12 month contract.However when my tenant rang to call an Engineer out after the Boiler had stopped working,a series of questions were put to her. 'It started to play up 3 weeks ago after your Engineer serviced it' is the Phrase that delighted the call centre girl.'Because you didn't notify us 3 weeks ago,we can't come out'.
    'If I am in the AA I call them out when the car has broken down, not when its playing up' she tried.
    'Read your terms and conditions' was the reply.
    I can imagine that there is a very small dept to help the Customer,and a great Big one to try and wiggle out of any claims.
    This Company is exactly what you don't want in an Emergency.It's like lending you an Umbrella when its sunny and asking for it back as soon as it rains !
    Do not be fooled by the (slightly) cheaper premiums,Life is too short.
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