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  • FIRST POST
    • Buzby
    • By Buzby 24th Dec 14, 1:29 PM
    • 7,924Posts
    • 2,893Thanks
    Buzby
    PerfectGlasses.co.uk
    • #1
    • 24th Dec 14, 1:29 PM
    PerfectGlasses.co.uk 24th Dec 14 at 1:29 PM
    A warning to anyone who believes the claims on their website and that it is a cost effective solution should avoid them at all costs. The website is a front for an Asian outfit who are outwith the reach of Trading Standards and our consumer protection laws.

    Their address - 27 Old Gloucester Street, London is that of their mail-forwarding service (www.britishmonomarks.co.uk) and any implied 'savings' should be taken with a pinch of salt as the frames are substandard and not for optical-use. The so-called designer frames are cheap copies and if you pay them any money, a refund will never be forthcoming.

    In my case, my £50 frames were not made from quality acrylic, but from moulded polycarbonate. My local optical lab suggested the real retail price was closer to £1.50 - for TEN! Further the hinges were not metal either but the same polycarbonate moulding. The longest the frames lasted were 24 days before splitting.

    PerfectGlasses simply stated they are not required to do anything under their 'terms and conditions'. The firm appears to be located in India, but they do a good job of hiding their address via their courier service.

    Avoid, avoid, AVOID!
Page 1
  • Perfectglasses.co.uk
    • #2
    • 3rd Feb 15, 1:37 PM
    I am sure we can help you out with this.
    • #2
    • 3rd Feb 15, 1:37 PM
    Dear Buzby,

    Thank you for your post. We would like to solve any problem that you may have had with your spectacles. To begin with, I would like to apologize for any trouble caused. At the same time, I would like to assure you that we Do Not Sell copies of designers. We take pride in the fact that we only sell ORIGNAL DESIGNER BRANDS and we have authorization and Invoices from brand distributors of every product available on our website. Mr. Buzby, I understand that you may be unhappy about a particular order, however I request you to kindly give me your order number as I cannot see any order placed by this name on our website.
    Once you give your order details or send an email to customerservice@perfectglasses.co.uk, I am sure we will be more than happy to ensure that you are delighted with our product and service.

    Thanks
    Team Perfectglasses.co.uk
    • Eydon
    • By Eydon 3rd Feb 15, 1:50 PM
    • 573 Posts
    • 317 Thanks
    Eydon
    • #3
    • 3rd Feb 15, 1:50 PM
    • #3
    • 3rd Feb 15, 1:50 PM
    Mr. Buzby...I cannot see any order placed by this name on our website.
    Originally posted by Perfectglasses.co.uk


    Oh dear.

    Plus, you also need MSE permission to post on behalf of a company.
    • George Michael
    • By George Michael 3rd Feb 15, 6:31 PM
    • 2,583 Posts
    • 3,450 Thanks
    George Michael
    • #4
    • 3rd Feb 15, 6:31 PM
    • #4
    • 3rd Feb 15, 6:31 PM
    however I request you to kindly give me your order number as I cannot see any order placed by this name on our website.
    Originally posted by Perfectglasses.co.uk
    That's a bit of a coincidence. I couldn't find a Mr or Mrs Perfectglasses.co.uk listed in any phone directory either.
    • BelindaArch
    • By BelindaArch 17th Oct 16, 5:26 PM
    • 146 Posts
    • 539 Thanks
    BelindaArch
    • #5
    • 17th Oct 16, 5:26 PM
    • #5
    • 17th Oct 16, 5:26 PM
    Just as a matter of interest - where is their premises in the UK. Or don't they have one?
    When the customer comes first, the customer will last
    • hollydays
    • By hollydays 17th Oct 16, 5:55 PM
    • 14,587 Posts
    • 10,380 Thanks
    hollydays
    • #6
    • 17th Oct 16, 5:55 PM
    • #6
    • 17th Oct 16, 5:55 PM
    Just as a matter of interest - where is their premises in the UK. Or don't they have one?
    Originally posted by BelindaArch
    Have you read the op?
    They are in India
    Last edited by hollydays; 17-10-2016 at 6:04 PM.
    • maninthestreet
    • By maninthestreet 17th Oct 16, 10:03 PM
    • 14,890 Posts
    • 13,133 Thanks
    maninthestreet
    • #7
    • 17th Oct 16, 10:03 PM
    • #7
    • 17th Oct 16, 10:03 PM
    Just as a matter of interest - where is their premises in the UK. Or don't they have one?
    Originally posted by BelindaArch
    Why re-animate a thread from almost 20 months ago??
    "You were only supposed to blow the bl**dy doors off!!"
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