Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    scragley1
    Re: Notification of a Customer Compliance officer's visit 'JobCentrePlus
    • #1
    • 28th Jul 07, 5:42 PM
    Re: Notification of a Customer Compliance officer's visit 'JobCentrePlus 28th Jul 07 at 5:42 PM
    Hi

    Has anyone had one of these recently?

    I received a letter on Thursday Advising me of a visit that needed to be taken place from a Customer Compliance Officer or my local Job Centre.

    It reads.....

    "We need to vist you to discuss a query that has arisen concerning your claim to benfit.

    I am on income support and I am not working on the side, I live on my own and have no-one staying with me at night ect.

    Has anyone else had one of these letters/interviews and should I be worried?
Page 1
  • TheWaltons
    • #2
    • 28th Jul 07, 7:40 PM
    • #2
    • 28th Jul 07, 7:40 PM

    Has anyone else had one of these letters/interviews and should I be worried?
    Originally posted by scragley1
    If I were you, I would only worry if I had done something wrong.
    • Morglin
    • By Morglin 29th Jul 07, 5:54 AM
    • 14,575 Posts
    • 26,778 Thanks
    Morglin
    • #3
    • 29th Jul 07, 5:54 AM
    • #3
    • 29th Jul 07, 5:54 AM
    It probably means someone has reported you for something (which happens a lot).:rolleyes:

    Take any paperwork with you, and just tell them the truth.

    Lin
    You can tell a lot about a woman by her hands..........for instance, if they are placed around your throat, she's probably slightly upset.
    • fairycake
    • By fairycake 29th Jul 07, 10:41 AM
    • 61 Posts
    • 10 Thanks
    fairycake
    • #4
    • 29th Jul 07, 10:41 AM
    • #4
    • 29th Jul 07, 10:41 AM
    Hi, I had this happen to me last year and it made me ill with worry , over nothing as apparently this is a routine thing now and just basically checking that you are complying and also to see if you are getting all that you should be.

    As Linn says in her post, it could also be a possiblity that someone has reported you.

    Good luck.
    • cattie
    • By cattie 29th Jul 07, 1:43 PM
    • 7,638 Posts
    • 5,163 Thanks
    cattie
    • #5
    • 29th Jul 07, 1:43 PM
    • #5
    • 29th Jul 07, 1:43 PM
    There is only generally something to worry about if you have been asked to attend an interview under caution.

    Often customer compliance visits are routine & just to check you are who you say you are & are claiming the correct benefits.
    The bigger the bargain, the better I feel.

    I should mention that there's only one of me, don't confuse me with others of the same name.
  • dominoblaze
    • #6
    • 4th Nov 08, 1:15 PM
    • #6
    • 4th Nov 08, 1:15 PM
    am a single mum and have just a letter from cutomer compliance worded" we are updating your details and need to see you to review the information we currently hold etc !" My friend immediatedly said thats a fraud interview! It does not mention "under caution" and the woman I spoke to said it was just a regular thing! can anyone shed any light on this before I tear my hair out with worry please.
    • healy
    • By healy 4th Nov 08, 1:35 PM
    • 4,717 Posts
    • 9,346 Thanks
    healy
    • #7
    • 4th Nov 08, 1:35 PM
    • #7
    • 4th Nov 08, 1:35 PM
    am a single mum and have just a letter from cutomer compliance worded" we are updating your details and need to see you to review the information we currently hold etc !" My friend immediatedly said thats a fraud interview! It does not mention "under caution" and the woman I spoke to said it was just a regular thing! can anyone shed any light on this before I tear my hair out with worry please.
    Originally posted by dominoblaze
    It is probably just a rounine check, they are very commonplace now. If it was a fraud interview you would be called in for an interview under caution.
  • stubby316
    • #8
    • 12th Mar 10, 2:17 PM
    • #8
    • 12th Mar 10, 2:17 PM
    hey guys, advice and help needed

    ive just received a letter in the post stating that a customer compliance officer will be visiting my home next week, is it something i need to worry about, only just moved to peterborough and been on JSA for 20 months now and ive done nothing to compremise the rules or have i?

    any help/advice is greatly recieved
    thanx
    • healy
    • By healy 12th Mar 10, 2:46 PM
    • 4,717 Posts
    • 9,346 Thanks
    healy
    • #9
    • 12th Mar 10, 2:46 PM
    • #9
    • 12th Mar 10, 2:46 PM
    hey guys, advice and help needed

    ive just received a letter in the post stating that a customer compliance officer will be visiting my home next week, is it something i need to worry about, only just moved to peterborough and been on JSA for 20 months now and ive done nothing to compremise the rules or have i?

    any help/advice is greatly recieved
    thanx
    Originally posted by stubby316
    It is probably just a routine check, most of them are.
  • stubby316
    It is probably just a routine check, most of them are.
    Originally posted by healy



    thanx, i got me fingers crossed it is as its completely out the blue and has me worried
  • Phattleg
    Jobcentre plus customer compliance officer
    Hi people sorry to continue this thread but im a bit confused:

    I am self employed and have been for a few years, ive have had surgery 2 times to replace my hips and sockets due to a hip disease and will require another as and when the other hip fails(could be today, tomorrow no one nows) im also due minor surgery in april for a problem caused from hip surgery.

    Today i received a letter from A Mr L pace from jobcentre plus customer compliance and im a bit cofused,
    He wants to visit me as he says a query has arisen.
    i have a mobility vehicle, working tax credits and i have help with my rent as i am on a low income.

    even though im entitled to incapacity i do not want a life on benefits hence working self employed,

    i have spent the last 9 years learnig to walk again and still have problems but im getting there, does any one now why would he would want to visit me.
    im stressed out as i have spent the last god now how may years paying of debts that occured whilst i was ill and now im finally getting back on my feet and reducing my debts i receive this letter.
    all my tax returns are upto date and the books are in order

    any advice would be greatly appreciated
    Thankyou
    • missmontana
    • By missmontana 13th Mar 10, 1:42 PM
    • 1,799 Posts
    • 1,918 Thanks
    missmontana
    I wouldn't worry about it, as long as you have informed them of all the changes in your circumstances along the way then its probably just routine.

    Or like others have said, you may be entitled to more help, so it could actually be a good thing!
    Be who you are, say what you feel, those who mind don't matter, those who matter don't mind.
    They say that talking to yourself is a sign of mental illness. So I talk to the cats instead.
Welcome to our new Forum!

Our aim's to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

237Posts Today

1,024Users online

Martin's Twitter