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  • FIRST POST
    • Former MSE Helen
    • By Former MSE Helen 10th Nov 14, 5:48 PM
    • 2,324Posts
    • 971Thanks
    Former MSE Helen
    Feedback on Resolver.
    • #1
    • 10th Nov 14, 5:48 PM
    Feedback on Resolver. 10th Nov 14 at 5:48 PM
    If you've used company Resolver to submit your flight delay/cancellation claim to an airline, please let us know your feedback on the company's service below.

    Resolver has a free online flight delay compensation claim system that will guide you through the process and let you know when and how to escalate automatically.

    Thanks.
Page 15
    • Charlie Change
    • By Charlie Change 3rd Apr 17, 11:19 AM
    • 1 Posts
    • 0 Thanks
    Charlie Change
    Resolver - not worked for me
    Sadly, it's not worked for me. Opened case in 2015, no updates save for the occasional email seeking good feedback, case closed in January 2017 without any explanation why or what had happened. I would have appreciated at least their telling me that I did not have a good case and why.

    Ah well.

    Charlie.
    • 111KAB
    • By 111KAB 3rd Apr 17, 11:51 AM
    • 3,578 Posts
    • 1,455 Thanks
    111KAB
    Sadly, it's not worked for me. Opened case in 2015, no updates save for the occasional email seeking good feedback, case closed in January 2017 without any explanation why or what had happened. I would have appreciated at least their telling me that I did not have a good case and why.

    Ah well.

    Charlie.
    Originally posted by Charlie Change

    If a flight delay case why not put details on here (or more importantly relevant airline thread) and see what other posters have to say. At the end of the day better to use a no win no fee for around 70% of your dues rather than walking away.
    • lynn1954
    • By lynn1954 12th Apr 17, 5:19 PM
    • 6 Posts
    • 0 Thanks
    lynn1954
    mrs lynn clarke
    Hi, I thought I would email you about resolver, firstly they have got through to the companies I reported, but, the companies are saying they cannot continue with any claim because resolver as put a mask on email addresses, I know they resolver want to keep everyting in files using their own email adresses but its not half creating problems for me could you please explain this?
    • skydog
    • By skydog 20th Apr 17, 3:27 PM
    • 13 Posts
    • 5 Thanks
    skydog
    Does Resolver resolve anything?
    I submitted a cancellation claim to KLM via Resolver, waited a month, absolutely no response. Escalated the claim. Again no response. Went to KLM via their Facebook page - they say they only handle complaints via their customer support page. So have I wasted a month and more for nothing?
    • Vauban
    • By Vauban 20th Apr 17, 3:51 PM
    • 4,531 Posts
    • 2,013 Thanks
    Vauban
    I submitted a cancellation claim to KLM via Resolver, waited a month, absolutely no response. Escalated the claim. Again no response. Went to KLM via their Facebook page - they say they only handle complaints via their customer support page. So have I wasted a month and more for nothing?
    Originally posted by skydog
    Yep. Resolver does nothing - absolutely nothing - that you claiming directly from the airline wouldn't do.
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