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  • FIRST POST
    • Former MSE David P
    • By Former MSE David P 22nd Oct 14, 10:00 AM
    • 13Posts
    • 5Thanks
    Former MSE David P
    Plusnet broadband top pick, we want your feedback
    • #1
    • 22nd Oct 14, 10:00 AM
    Plusnet broadband top pick, we want your feedback 22nd Oct 14 at 10:00 AM
    Hi all,

    In our broadband guide Plusnet broadband is in our top picks.

    We're after feedback from people who have applied for this deal and want to know your experience and if you had any trouble getting the broadband.

    Thanks for all help in advance
Page 7
    • oldagetraveller
    • By oldagetraveller 25th Aug 16, 10:13 AM
    • 2,836 Posts
    • 1,377 Thanks
    oldagetraveller
    I suspect this is the line that jeb is talking about. Not the line you have highlighted. So it's a pity you didn't read jeb's post thoroughly.
    "you move to a provider who uses their own equipment in your exchange (often called Local Loop Unbundling)"

    e.g., Sky LLU, TalkTalk LLU.
    Did you hear about the politician who had a backside transplant? It rejected him.
    • 2010
    • By 2010 25th Aug 16, 11:11 AM
    • 4,062 Posts
    • 3,271 Thanks
    2010
    I suspect this is the line that jeb is talking about. Not the line you have highlighted. So it's a pity you didn't read jeb's post thoroughly.
    "you move to a provider who uses their own equipment in your exchange (often called Local Loop Unbundling)"

    e.g., Sky LLU, TalkTalk LLU.
    Originally posted by oldagetraveller
    Obviously jeb didn`t read the T&C before he joined so who`s fault is that.
    There is probably a box somewhere when you sign up that you have to confirm that you HAVE read the T&C.
    • molerat
    • By molerat 25th Aug 16, 11:50 AM
    • 15,054 Posts
    • 9,397 Thanks
    molerat
    And if they did charge that then I would complain and take it all the way to the ombudsman. The only time there is a charge is if the line is ceased not moved, even to an LLU supplier. They did charge but dropped that fee in 2007.

    From an old doc I have saved
    Cease charges will apply when a BT Wholesale ADSL End User service is terminated or replaced by a non-BT Wholesale ADSL End User service (cease and re-provide).
    A cease charge will be raised under the following circumstances:
    · The Service Provider raises a cease order.
    · The Service Provider asks BT Wholesale to raise a cease order on their behalf.
    · Openreach issue an unsolicited cease because the PSTN service has been terminated.
    A cease charge will not be raised in the following circumstances:
    · The End User line has been migrated to another ADSL service provider using the published migration process.
    · The End User line has been migrated to an LLU operator (either SMPF or MPF) using the published migration process.
    ·
    When End User service is migrated to another BT Wholesale ADSL service and / or to another Communications Provider (CP) where a MAC code is used.
    Last edited by molerat; 25-08-2016 at 1:06 PM.
    www.helpforheroes.org.uk/donations.html
    • 2010
    • By 2010 25th Aug 16, 1:45 PM
    • 4,062 Posts
    • 3,271 Thanks
    2010
    I hope people realise that Plusnet is owned by BT.
    • Rubidium
    • By Rubidium 25th Aug 16, 2:15 PM
    • 482 Posts
    • 281 Thanks
    Rubidium
    It`s a pity you didn`t read the "legal blurb" I`ve hightlighted before your rant.
    Originally posted by 2010
    It's a pity that you didn't actually read jeb77's post about this sly and underhand charge that has recently been introduced by Plusnet.

    Existing customers were notified in an email informing them about the price rise in July 16, if they read all of the small print which you obviously didn't.

    Please post details of any other ISP that charges a cease fee if:

    you move to a provider who uses their own equipment in your exchange (often called Local Loop Unbundling)
    • MCVague
    • By MCVague 25th Aug 16, 2:33 PM
    • 1 Posts
    • 0 Thanks
    MCVague
    I have the same problem as Huddsta - on following the MSE link for Unlimited BB deal, and entering my post code and phone number, the web page tells me I have Fibre BB (I don't!) and restricts available options to only their Fibre BB range - much more expensive! There is no way on the web form at that point to choose anything other than their Fibre packages.

    I did a live chat with them, outlined the problem, the suggested calling the sales team. When I pointed out that then I wouldn't get the cashback the suggested I change my telephone number! When I said that wasn't an option, and as a result they wouldn't be getting my business, they didn't seem that bothered, and said they'd provided feedback.

    I've no problem with a company pointing out that a different service is available, but to deny the option of selecting my original choice over their more expensive offerings is just bad business. Or in Plusnet's case - no business from me.
    • 2010
    • By 2010 25th Aug 16, 4:24 PM
    • 4,062 Posts
    • 3,271 Thanks
    2010
    ----------------------------- if they read all of the small print which you obviously didn't.
    :
    Originally posted by Rubidium
    Why should I read the small print or legal blurb when I`m not with them or joining them?
    • Lisacarmo
    • By Lisacarmo 26th Aug 16, 10:20 AM
    • 1 Posts
    • 0 Thanks
    Lisacarmo
    I signed up for the £75 cash back deal and paid for 12 months up front. My router was delivered early and the activation date was set for Monday 22nd August. However, my old Internet router stopped working on Mon 22nd but I had not received an activation email from Plusnet yet. I rang them the following day and they said that for some reason the broadband had not automatically activated so the lady on the phone did it there and then. I received the activation email, went home a few hours later and the broadband was not working when I plugged in the router. I phoned plusnet again (waited for 30 minutes) and the customer service guy took me through some steps to check the connection and said he would have to raise the fault with BT and if BT couldn't fix it then they would send out an engineer.

    It is now 3 days later (5 days without broadband) and I had to contact plusnet again (20 min wait). The customer service guy didn't have a clue what was going on with our account due to the previous operators unclear notes and said that it was human error that this hadn't been sorted yet so he has to log it with BT (again!) and they will get back to me this evening! Overall, a very very messy experience which I had to constantly keep on top of them and received no updates from Plusnet in between calls.

    What's the point in having a cheap broadband deal without the broadband??

    I'm so annoyed by the whole situation as I'm trying to finish the last week of my Master's degree with no Internet!!! Off to the public libraries I go.

    The only compensation thay Plusnet gave me (they didn't offer, I had to ask) was the delivery fee refunded for the router.

    When I asked about cancelling they said I was in contract until August 2017....is this correct as they are not holding up their end of the contract (to provide broadband service)???

    Any advice for me on this situation please?
    • jeepjunkie
    • By jeepjunkie 26th Aug 16, 11:24 AM
    • 1,274 Posts
    • 1,263 Thanks
    jeepjunkie
    Signing up to plusnet...


    Broadband & phone switchover scheduled for end of June.


    Phone was transferred a week later than scheduled.


    Broadband/new router was forgotten about so no broadband until third week July.


    At least they paid the £110 cashback very promptly And about £16pm cheaper than BT (yes I know they are owned by BT).


    No to bothered as I was away on hols for two weeks during the outage and still have the wireless community broadband link


    Not getting rid of my 6Mbps ADSL line until I know the rural wireless community BB link is reliable during a Scottish winter
    • JStuart
    • By JStuart 5th Oct 16, 2:31 PM
    • 15 Posts
    • 20 Thanks
    JStuart
    Not a happy bunny
    Why is it that these companies can change their contracts on a whim? I signed up for 12 months with Plusnet at £16.99. So that's what I expect to get... not three months in, receive an email, yes EMAIL, to say the price was going up to £17.99. Or I could terminate my contract with them, and have all the hassle of no internet while I scrabble to get a new provider.

    When I spoke to a rep on the phone, he was rude. He ignored my question which was WHY is it going up, and asked me sarcastically, do you want to terminate your contract? Poor attitude, poor tone, poor service... on top of being miffed about the price increase.
    • 2010
    • By 2010 5th Oct 16, 7:06 PM
    • 4,062 Posts
    • 3,271 Thanks
    2010
    Why is it that these companies can change their contracts on a whim? I signed up for 12 months with Plusnet at £16.99. So that's what I expect to get... not three months in, receive an email, yes EMAIL, to say the price was going up to £17.99. Or I could terminate my contract with them, and have all the hassle of no internet while I scrabble to get a new provider.

    When I spoke to a rep on the phone, he was rude. He ignored my question which was WHY is it going up, and asked me sarcastically, do you want to terminate your contract? Poor attitude, poor tone, poor service... on top of being miffed about the price increase.
    Originally posted by JStuart
    Tell them to shove it and switch to TalkTalk.

    £22-95 a month includes line rental(which you can pay upfront and get it even cheaper),free set up,unlimited downloads and no cutting back on speeds.
    Over the 18 months it will work out cheaper than your Plusnet deal and more reliable.

    https://www.talktalk.co.uk/shop/broadband
    • teddysmum
    • By teddysmum 5th Oct 16, 7:32 PM
    • 5,849 Posts
    • 3,447 Thanks
    teddysmum
    Tell them to shove it and switch to TalkTalk.

    £22-95 a month includes line rental(which you can pay upfront and get it even cheaper),free set up,unlimited downloads and no cutting back on speeds.
    Over the 18 months it will work out cheaper than your Plusnet deal and more reliable.

    https://www.talktalk.co.uk/shop/broadband
    Originally posted by 2010


    I spoke to TalkTalk yesterday and they confirmed that they are no longer offering a line rental saver. Also, since the combination of line and broadband price the actual cost is up, because before you could reduce the line cost by paying 12 months in advance and ADSL was just £1.
    • Sleazy
    • By Sleazy 5th Oct 16, 7:39 PM
    • 2,689 Posts
    • 2,493 Thanks
    Sleazy
    I was with TalkTalk years ago and the broadband reliability was enough to make me cry, never mind laugh.

    We have some TT shysters in our local town centre who shout out to passers by about their offers and questions like "are you happy with your broadband at home sir"? Since I replied in an equally loud voice "Yes, since I left TalkTalk and it actually works most of the time", they don't seem to bother me too much.

    I wouldn't touch TT with the proverbial barge pole again.
    *** IF IN DOUBT, BLAME BREXIT ***
    • buglawton
    • By buglawton 6th Oct 16, 12:41 PM
    • 6,482 Posts
    • 2,751 Thanks
    buglawton
    It will be most interesting to see if the OFCOM abolishment of separately listed line rental for broadband also ends the practice of staggered landline & broadband contract tie-ins linked with discounts.

    The previous practice was e.g. to offer 12 months landline pay upfront or commit = discount, and similar for 18 months broadband. Deliberately to make a clean break difficult. Let see....
    Got a fur sink. An electric dog polisher. A gasoline powered turtleneck sweater. And, of course, I bought some dumb stuff, too. –Steve Martin
    • 2010
    • By 2010 6th Oct 16, 1:24 PM
    • 4,062 Posts
    • 3,271 Thanks
    2010
    I spoke to TalkTalk yesterday and they confirmed that they are no longer offering a line rental saver. Also, since the combination of line and broadband price the actual cost is up, because before you could reduce the line cost by paying 12 months in advance and ADSL was just £1.
    Originally posted by teddysmum
    I did look at Plusnet at the end of Aug when it was "free" for the first year.
    But I decided to stick with TT, who I`ve been with for eight years without any problems at all.
    From what you`ve posted, I just renewed in the nick of time.
    An 18 month contract and line rental upfront for 18 months.
    • talabags
    • By talabags 15th Oct 16, 9:59 AM
    • 1 Posts
    • 0 Thanks
    talabags
    I signed up for their latest deal via your site link on Thursday, 13th October 2016. I was going to sign up to pay the line rental for the full 12 month contract all at once, but alas there was no option to do that. Anyhow have paid the first month and P&P for the router and will be billed £17.99 per month for the next eleven months. Also I should receive the £80 pounds cash back email within 10 days after my connection goes live. Will keep you informed on how it all works out.
    My telephone was transferred today and my BB went live 6 hours later just after 18:00. Also received an email saying my cash back is being processed, will update when it arrives.
    Last edited by talabags; 01-11-2016 at 6:57 PM. Reason: update progress of order
    • teddysmum
    • By teddysmum 15th Oct 16, 4:26 PM
    • 5,849 Posts
    • 3,447 Thanks
    teddysmum
    I signed up for their latest deal via your site link on Thursday, 13th October 2016. I was going to sign up to pay the line rental for the full 12 month contract all at once, but alas there was no option to do that. Anyhow have paid the first month and P&P for the router and will be billed £17.99 per month for the next eleven months. Also I should receive the £80 pounds cash back email within 10 days after my connection goes live. Will keep you informed on how it all works out.
    Originally posted by talabags


    I have joined via PlusNet's own website (I got just £75 cashback ; offer is £50, now) and have paid the 12 months in advance (works out at £15.49 ), but I think that somewhere the site says you can opt into pay up front at any time.
    Last edited by teddysmum; 15-10-2016 at 4:28 PM.
    • kittie
    • By kittie 19th Oct 16, 9:01 AM
    • 10,091 Posts
    • 48,994 Thanks
    kittie
    Why is it that these companies can change their contracts on a whim? I signed up for 12 months with Plusnet at £16.99. So that's what I expect to get... not three months in, receive an email, yes EMAIL, to say the price was going up to £17.99. Or I could terminate my contract with them, and have all the hassle of no internet while I scrabble to get a new provider.

    When I spoke to a rep on the phone, he was rude. He ignored my question which was WHY is it going up, and asked me sarcastically, do you want to terminate your contract? Poor attitude, poor tone, poor service... on top of being miffed about the price increase.
    Originally posted by JStuart
    My price went up to £14.49 pm a couple of months ago. Today I had an e mail saying that it was going to be over £20 pm for broadband only. I still have a couple of months with bt rental, I paid for the year rental in advance. I spoke to someone, he was polite but adamant that they would not reduce it. He said it would be cheaper if I got rental plus bb in one package. I may do this in a couple of months. Plusnet are playing hard and deviously at the moment
    • teddysmum
    • By teddysmum 19th Oct 16, 5:26 PM
    • 5,849 Posts
    • 3,447 Thanks
    teddysmum
    There are very few companies that will sell broadband without line.


    Can you not get a deal with BT, to take on your broadband ?
    • swabaxter
    • By swabaxter 20th Oct 16, 8:23 PM
    • 17 Posts
    • 1 Thanks
    swabaxter
    I'm afraid your problems may not be over yet. I signed up in May 2015 with the offer of £100 cash back. It was supposed to arrive after 60 days but it never did. Contacting the Chief Executive of Plusnet has just resulted a whole series of excuses. I have just emailed the Chief Executive of the parent company who are BT.
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