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  • FIRST POST
    • Former MSE David P
    • By Former MSE David P 7th Oct 14, 6:23 PM
    • 13Posts
    • 5Thanks
    Former MSE David P
    BT Broadband top pick, we want your feedback
    • #1
    • 7th Oct 14, 6:23 PM
    BT Broadband top pick, we want your feedback 7th Oct 14 at 6:23 PM
    Hi all,

    In our broadband guide BT broadband is in our top picks.

    We're after feedback from people who have applied this deal and want to know your experience and if you had any trouble getting the broadband.

    Thanks for all help in advance
    Last edited by Former MSE David P; 20-10-2014 at 9:43 AM.
Page 8
    • Mister G
    • By Mister G 11th Oct 17, 11:56 AM
    • 447 Posts
    • 268 Thanks
    Mister G
    Hi
    Think to note whe signing up with BT. If you opt to pay line rental up front and they increase the prices during the term of the contact they will not credit you with any remaining line rental if you exercise your right to terminate the contract because of the increase in prices. They do not tell you this when you sign up.
    Originally posted by Rustym1
    I think that they have to now

    https://www.theguardian.com/money/2017/feb/22/bt-refuses-refund-prepaid-line-rental-cancel-service
    • boatman
    • By boatman 11th Oct 17, 1:58 PM
    • 3,538 Posts
    • 2,493 Thanks
    boatman
    Hi
    Think to note whe signing up with BT. If you opt to pay line rental up front and they increase the prices during the term of the contact they will not credit you with any remaining line rental if you exercise your right to terminate the contract because of the increase in prices. They do not tell you this when you sign up.
    Originally posted by Rustym1
    Look at message 180 at the bottom of page posted by a BT forum moderator, clearly states that if BT increase prices mid contract, you can leave and you will receive back the remaining line rental:
    https://community.bt.com/t5/Bills-Packages/BT-price-changes-April-and-August/td-p/1709458/highlight/false/page/18

    You may find you have to chase it, but that's another story..

    Its also worth pointing out that if you are leaving because of a price increase you do not have to return or pay for the home hub router.
    https://community.bt.com/t5/Bills-Packages/BT-price-changes-April-and-August/td-p/1709458/highlight/false/page/20
    Last edited by boatman; 11-10-2017 at 2:05 PM. Reason: ll
    • danwtmoon
    • By danwtmoon 24th Oct 17, 5:24 PM
    • 1 Posts
    • 0 Thanks
    danwtmoon
    Signed up for broadband and mobile which both included offers of a £75 MasterCard Reward and £50 Amazon voucher respectively but neither have been issued by BT after 6months of complaints.

    They say I did not order via bt.com but when I send my bt.com order confirmation they literally then say but the system says it wasn't. Incredible.

    Is this enough of a breach of terms and conditions for me to cancel?
    • den32amg
    • By den32amg 1st Nov 17, 4:23 PM
    • 7 Posts
    • 1 Thanks
    den32amg
    Hi all, this is to let you know that bt,Sky, plusnet & talktalk have formed a conglomerate, that if you leave anyone to go elsewhere, there is a leaving fee of £30. Kiss my touche.
    Had a 1 year paid up front cable deal, with what I thought was a separate broadband as well, their phone call. Went to renew OCT, broadband is 18 mths, really. Why would you buy 1 yr & 18 mths, well apart from a fiddle.
    They now want £10.50 per month + £30 to leave, £93
    • den32amg
    • By den32amg 1st Nov 17, 4:27 PM
    • 7 Posts
    • 1 Thanks
    den32amg
    danwtmoon.

    Take the BT pg 18 in blue above, and ask the moderator.
    Last edited by den32amg; 01-11-2017 at 4:29 PM. Reason: thought that it was direct onto their page
    • junkmail42
    • By junkmail42 18th Nov 17, 12:55 PM
    • 53 Posts
    • 13 Thanks
    junkmail42
    BT Cashback promoted by MSE
    Hi,

    Anyone know how to claim the cashback promoted on MSE?

    BT's T's & C's don't mention MSE as a valid promotee, despite MSE providing a link.

    The only one that seems valid for the period I'm claiming for (up to 26/10/17) is Broadband Choices.

    I'd really like to see a response from MSE please?

    Edit: What I really need to know is, should I enter MSE where BT ask what site I went through (which they don't say is eligible) or Broadband Choices?

    Do MSE monitor these forums? I'm not getting any response?

    Thanks.
    Last edited by junkmail42; 20-11-2017 at 10:57 AM. Reason: More info / no response.
    • mvohra
    • By mvohra 22nd Nov 17, 12:55 PM
    • 61 Posts
    • 510 Thanks
    mvohra
    How will the BT contract work when you have Broadband on a 18 month contract and the Phone Line on 12 months. Would it not mean that you have to renew the Phone Line after the 12 months and therefore be stuck in a contract loop?
    • Colin_Maybe
    • By Colin_Maybe 22nd Nov 17, 12:59 PM
    • 1,391 Posts
    • 590 Thanks
    Colin_Maybe
    How will the BT contract work when you have Broadband on a 18 month contract and the Phone Line on 12 months. Would it not mean that you have to renew the Phone Line after the 12 months and therefore be stuck in a contract loop?
    Originally posted by mvohra
    No, the LR would then carry on as a rolling monthly contract albeit at full price.
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