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  • FIRST POST
    caryn
    Glide Utilities Daylight Robbery
    • #1
    • 1st Sep 14, 10:24 AM
    Glide Utilities Daylight Robbery 1st Sep 14 at 10:24 AM
    My son signed a tenancy agreement along with 4 other students for his second year at university in private rented accomodation. Their tenancy agreement was signed on 1st July, but they did not move in to the premises until 1st August, when they signed for the keys.


    Glide Utilities were the utility company the previous tennants used. My son is switching both gas and electricity to Scottish Power (due to transfer on 8th September), but was forced to sign for a temporary supply with Glide until that time, in order to start the transfer process off. Glide told him that if he would not sign for a years contract with them, he would be placed on a flexi contract (no alternative!) which was going to be 20% higher than their normal charges. For example, a day electricity unit is 19p and the standing charge 79p per day !!!!


    On the 1st August, when he moved in, he took meter readings and photographed the meters, which he then provided the key letting agency with and also Glide Utilities. Glade have refused to accept that my son was not living at the property until August, even though the letting agency have confirmed he wasn't and are insisting that he is responsible from 1st July. The previous tennat did not provide closing meter readings, neither did the key letting agency, the last reading Glide have is an estimate back in April.


    They have billed my son for the period 1st July - 3oth September, at a sum of £221, which is nowhere near his actual usage for August (we have kept a record of the readings and calculated his usage at 4 gas units and 141 electricity, which even at those ridiculously inflated rates comes to £51.95). They are refusing to give any details of how this calculation is based, no meter readings etc but are requesting payment in full.


    1. Can they force him to pay from 1st July to 30th September?


    2. Can they charge these ridiculous prices?


    3. Can they refuse to give details of how this estimate is calculated?


    4.This is daylight robbery - help, what do we do


    Thank you
Page 1
    • Nada666
    • By Nada666 1st Sep 14, 10:58 AM
    • 4,869 Posts
    • 3,888 Thanks
    Nada666
    • #2
    • 1st Sep 14, 10:58 AM
    • #2
    • 1st Sep 14, 10:58 AM
    As they specially focus on students they know perfectly well that this is a scam.

    Simply communicate in writing the readings. They have to bill the actual reads. The previous tenants' usage is their problem.

    It takes four to six weeks to switch supplier but if the supply switches 8 Sep then that is the period to which they can bill. As far as I know they cannot bill a domestic supply on a monthly basis.

    Unfortunately the higher price for deemed contracts/standard tariffs is universal.

    And he is liable for the standing charges from start of the tenancy (1 July). But not the estimated read.
  • caryn
    • #3
    • 1st Sep 14, 2:13 PM
    • #3
    • 1st Sep 14, 2:13 PM
    Thanks for the reply Nada.


    I am going to insist that they provide the basis for their high estimate in writing as you suggest and then refuse to pay a penny more than the actual usage, plus standing charge from 1st July to switch over day.


    A lesson learned here for me too and I thought I knew what I was doing when it came to utility bills / switching suppliers. Seems they are legally entitled to do what they've done, albeit morally wrong in my opinion.


    Any students reading this - MAKE SURE YOU START YOUR SWITCH OVER THE DAY YOU SIGN YOUR TENANCY AGREEMENT - don't wait until you move in, it will cost you! Oh, and avoid Glide Utilities at all costs, learn to manage your own bills from day one.
    • Fruit and Nut Case
    • By Fruit and Nut Case 1st Sep 14, 2:41 PM
    • 3,987 Posts
    • 2,973 Thanks
    Fruit and Nut Case
    • #4
    • 1st Sep 14, 2:41 PM
    • #4
    • 1st Sep 14, 2:41 PM
    I had never heard of Glide before so I had a look at their website. They appear to specialise in multi-occupancy accommodation, with the facility to send separate split bills to each resident.

    This sounds like a good idea in principle (ignoring the high cost) but I suspect that if one sharer did a runner, Glide would still make the remainder responsible for the whole bill. Anyone familiar with the T&Cs and/or the legal position?

    Just found this...
    If your housemate doesn't pay then we will chase your housemate, not you, for their outstanding share of the bills.
    However when your account is closed (for example if you move house), then we may use any tenants' deposit against any tenants' debt on the account.
    So your deposit (deposit?!?!) is at risk.
    Last edited by Fruit and Nut Case; 01-09-2014 at 2:46 PM.
    Are you for real? - Glass Half Empty??
  • caryn
    • #5
    • 1st Sep 14, 2:54 PM
    • #5
    • 1st Sep 14, 2:54 PM
    Indeed. Sounds good in theory.


    I would strongly advise anyone intending signing a contract with these people to look into their charges in detail before they commit.
  • Glide
    • #6
    • 10th Oct 14, 2:40 PM
    • #6
    • 10th Oct 14, 2:40 PM
    Hi Caryn,


    We’re really sorry that your son has experienced problems with our service. In response to your post, we’d just like to explain how we work so you have a better understanding of what we do – and we’ll do what we can to ensure that this issue is resolved for your son and his housemates.


    Firstly, we don’t bill on usage, we bill on payment plan so we estimate what the property uses on an annual basis. We break this down and bill a fixed monthly amount, so regardless of whether they are in the property or not – they will have to pay the same rate each month. However, at the end of the year, we issue our customers with a refund for what they haven’t used. This is where we differ from other providers as we won’t issue a surprise over-usage bill at the end of the year.


    We are a company that was set up by students for students, so we aim to be fair and clear about the way our service works as we understand that students don’t want the hassle of juggling utility bills.


    If you could please get your son to give us a call on 0333 666 5555 so we can take his details and look into his account – we will try and get this sorted for him and his housemates as soon as possible.


    Once again, we apologise for this problem and hope to have this sorted for you as soon as possible.
    “Official Company Representative
    I am the official company representative of Glide. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Andy_WSM
    • By Andy_WSM 10th Oct 14, 2:54 PM
    • 2,081 Posts
    • 4,497 Thanks
    Andy_WSM
    • #7
    • 10th Oct 14, 2:54 PM
    • #7
    • 10th Oct 14, 2:54 PM
    If you could please get your son to give us a call on 0333 666 5555 so we can take his details and look into his account – we will try and get this sorted for him and his housemates as soon as possible.


    Once again, we apologise for this problem and hope to have this sorted for you as soon as possible.
    Originally posted by Glide
    That's all very nice and helpful, but for the information of those that read the forum it would be lovely to see the outcome of this. People will then be able to decide if Glide treat their customers fairly. At the moment the thread is somewhat against you, so it would be in your best interest to update this too - unless of course you do screw the students over, then it's probably better you don't.

  • Glide
    • #8
    • 10th Oct 14, 3:02 PM
    • #8
    • 10th Oct 14, 3:02 PM
    Glide would like to make it clear that we have responded to Caryn's post and we intend to do what we can to ensure that this issue is resolved.
    We always do our best to keep our customers happy and we make sure that we are always honest and clear about the way we work.


    “Official Company Representative
    I am the official company representative of Glide. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Glide
    • #9
    • 10th Oct 14, 4:51 PM
    • #9
    • 10th Oct 14, 4:51 PM
    Hi Andy,


    Due to our data protection policy, we will not be able to disclose any information on how this case is resolved, however, should Caryn wish to share this afterwards then that is entirely up to her.


    As we said before, we will do our very best to fix this problem as we are an open and honest company and we take issues like this very seriously.
    “Official Company Representative
    I am the official company representative of Glide. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • matelodave
    • By matelodave 10th Oct 14, 7:05 PM
    • 3,079 Posts
    • 1,812 Thanks
    matelodave
    What data protection issues are involved here - there are no names mentioned nor addresses so it's a principle involved no personal info is being divulged.


    Data Protection is just another lame excuse, like Health & Safety for trying to abdicate responsibility.
    • Taiko
    • By Taiko 10th Oct 14, 11:55 PM
    • 2,504 Posts
    • 2,360 Thanks
    Taiko
    Amazes me how many companies try and hide behind data protection and don't actually understand data protection!
  • SunnyJan
    Glide Utilities Daylight Robbery
    Caryn's problem is exactly my case.

    When my daughter - an overseas student moved in a private rented house on 2nd Sept 2013, it was her first time to rent a private house with her friends. The misbehavour agent never told what the tenants needed to do except to pay the deposit and his service fee.

    On 27th Sept 2013, my daughter's flatmate received a notefrom PDP Management Credit company about GLIDE in their letterbox. PDP warned them if they do not want PDP to visit them again, contact with GLIDE.

    Tenants really have no idea with the utility supplier, so they asked the agent what is GLIDE and PDP but no response from that poor agent. So they called GLIDE directly and change the account under their name from 2nd Sept 2013. We have no idea that there is various utility supplier in UK and the tenants have the rights to switch.

    Tenants paid GBP141 for 3 tenants each month puntucally for 12 months. Tenants moved out from that house on 29th August 2014. Provided the final meter readings to GLIDE and asked to close the account.

    Tenants received the closure account statement on 17th Oct 2014 and it was a nightmare. GLIDE asked them to pay outstanding charge for GBP1600. Moreover the charged period was from 1st Sept 2013 to 1st Sept 2014. No ideas why we have to pay for 1st Sept 2013 and 30th Aug to 1st Sept 2014? According to our records, the readings on 29th Aug 2014 was 29XX, however GLIDE's reading on 1st Sept 2014 was 43XX. Is it horrible about the readings?

    Also tenants join GLIDE by telephone, so we ought to enjoy a cheaper tariff. But GLIDE charged us the highest tariff ( I think all over UK)!!

    We emailed GLIDE several times about the readings and money matters but they did not reply us. But GLIDE insisted to send overdue reminder to us daily.

    Regarding the standing charge, it was 5 times the one we utilized now. Really mad with GLIDE. And really wondered why the Landlord / Agent registered with such a Daylight Robber.

    We will never pay the mysterious amounts which were unknown and not liable by us. We also queries if GLIDE response or compromise what they offered??

    Overseas Student, please note you have the right to switch to any utility provider and check the price very very carefully. Do not fall into the trap!!
  • SunnyJan
    That's all very nice and helpful, but for the information of those that read the forum it would be lovely to see the outcome of this. People will then be able to decide if Glide treat their customers fairly. At the moment the thread is somewhat against you, so it would be in your best interest to update this too - unless of course you do screw the students over, then it's probably better you don't.
    Originally posted by Andy_WSM
    I would like to know the outcome, too. Not to waste my time to negotiate and deal with GLIDE. Terrible experience.
  • SunnyJan
    Indeed. Sounds good in theory.


    I would strongly advise anyone intending signing a contract with these people to look into their charges in detail before they commit.
    Originally posted by caryn
    Caryn, may I know the outcome of your son's GLIDE problem? Problems solved? Did GLIDE still disturbing you?
    Last edited by SunnyJan; 18-11-2014 at 4:20 AM.
    • iglimpse
    • By iglimpse 11th Dec 15, 4:08 PM
    • 237 Posts
    • 99 Thanks
    iglimpse
    Letting agency and glide
    Daughter is in a student house. Exam time and they are very stressed because they are getting legal letters from a company called glide. They did not sign up with glide in Sept. My research shows me that the lettings agency pass students details on to glide and therefore breaching the data protection of the students because this info is not in the tenancy agreement. I have just submitted a complaint to the info commissioners office
    • carlallen
    • By carlallen 8th Jul 17, 12:44 AM
    • 1 Posts
    • 2 Thanks
    carlallen
    Glide - still very poor
    2017 & Glide are still bad.
    I Just moved into a house that was occupied by students and started to switch away from Glide on day 1. I have a professional income and can't afford glide prices so students beware the charges are crippling - whatever you do don't include the TV and broadband as it is 4 times more expensive as doing it elsewhere.

    Despite my instant switch they have done the temporary plan thing based on usage of 4 former occupants (I am single). I have challenged this but they will not budge - this must be bordering on fraud. Glide must know the number of former residents because of their business model, and yet they charge for that smoothed annual rate not estimated usage for a single person during a switch.
    They are going to use this estimated rate to charge me £60 for three weeks when the house will be empty most of the time. They refuse to adjust the estimated temporary payment plan or payment date.
    I have contacted my new supplier and have got the earliest date possible for a meter reading which will be less than three weeks
    For all students out there glide is easy for landlords and I guess students, but it will hit your grant/loan really hard. Use the MSE energy club and just pick the cheapest/most appropriate and spend the money down the pub or at the cinema instead !!
    Avoid using Glide unless you really cant agree with your housemates or are totally useless with budgeting.
    If you look at the website the price per KWH is hidden behind a payment plan and there is no straight forward way of comparing the rate they are charging - its all bundled together in a weekly plan price.
    If there any parents reading this I would suggest a helpful check on utilities for freshers might help to save a phone call for extra funds at some point.
    • MrJones1
    • By MrJones1 12th Jul 17, 7:28 PM
    • 116 Posts
    • 58 Thanks
    MrJones1
    It's best to choose an energy supplier that gives you a bill based on your consumption. Why would you need to wait 12 months to get a corrected bill? That just makes no sense.

    If you move to a new home, you have the right to choose an energy supplier that you want. You don't have to sign a contract with the supplier that's already in charge for the energy supply. There is no obligation for you to do so in order to be eligible to change energy supplier.

    When you sign up with a new energy supplier, there will be a final bill from the now "previous" supplier. And you don't have to pay for the period before you moved in. That should be paid by the landlord or the previous tenants.
    • Benji tyson
    • By Benji tyson 25th Aug 17, 12:58 PM
    • 1 Posts
    • 0 Thanks
    Benji tyson
    Glide - not a licensed energy supplier.
    I am at present communicating with Glide as they have refused a request from our chosen Ofgem licensed energy supplier, to switch us. When I contacted them I was told that all we have to do to sort this out, is set up a temporary account with them before we switch. We have made it clear from the day we signed the agreement with our landlord that we do not want to use Glide services. We want to buy gas/electricity from an Ofgem licensed energy supplier. Ofgem licence holders are bound by consumer protection laws. Glide is not licensed to sell gas/electricity as they are not an Ofgem licensed energy supplier. They get their supply from ecotricity and then add their charges on to this. While I can see that young vulnerable students with no knowledge of utilities would see their service as desirable- they will pay much more than they need to. I have done the costing. On researching energy I find that Ofgem has a policy to protect vulnerable consumers from unfair services/charges. I don't see students as falling under their policy at the moment, but I am consider bring this matter to their attention, The matter of students and energy costs needs to be more transparent and ethical. I am at present waiting for an email from Glide which I hope will bring my issue to a happy conclusion. I will be happy to share the outcome.
    • dimbo61
    • By dimbo61 6th Sep 17, 4:24 PM
    • 9,546 Posts
    • 5,163 Thanks
    dimbo61
    " For all students out there glide is easy for landlords "
    Sweeping statement I think !
    As a Student Landlord I would not even think about using Glide.
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