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BT How do i speak to a real person?
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# 1
tightwadten
Old 16-07-2007, 5:44 PM
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Default BT How do i speak to a real person?

I've allways been with BT but when i phone them up and go thru all the options it says i'm not a BT customer, i know i am but can't pass the automated nonsense and speak to anyone, any advice on speaking to a real person?
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# 2
Farway
Old 16-07-2007, 6:56 PM
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Assuming you really are BT customer, including phone calls & line rental, then do not go through the options, do not press any buttons at all, just wait & wait & wait

The programme will eventually think you are disabled / deaf or daft and put you onto a human
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# 3
Infidel
Old 17-07-2007, 12:28 PM
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Quote:
Originally Posted by Farway View Post

The programme will eventually think you are disabled / deaf or daft and put you onto a human
Are you sure about that?
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# 4
sicker
Old 17-07-2007, 12:36 PM
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Pretty sure, some people still do not have touch tone phones.
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# 5
Farway
Old 17-07-2007, 2:03 PM
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Quote:
Originally Posted by sicker View Post
Pretty sure, some people still do not have touch tone phones.
It does work, for all the reasons given, however be prepared for a loooong wait before a human appears
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# 6
tightwadten
Old 17-07-2007, 2:38 PM
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Quote:
Originally Posted by Farway View Post
It does work, for all the reasons given, however be prepared for a loooong wait before a human appears
Thanks again it worked like a charm, only a 12 min wait at this time of day, not to bad, for the record they blamed my original problem on a computer error.
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# 7
slenderkitten
Old 17-07-2007, 8:55 PM
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sometimes i dial 151 for bt line problems or 152 for business customers you can get through to a human but they will put you through to residential customer services as it is nothing to do with them, you could ask them if they know how long the waiting times are.

sometimes i will also try the hash key when it gives you the daft amount of numbered options.
My Signature is MY OWN!!
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# 8
Hazzanet
Old 18-07-2007, 6:53 AM
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150
"Welcome to BT..."
0#
"If you are a BT..."
0#
"Please choose.."
0#
"Please choose..."
0#
"Please choose..."
0#
"Ring ring"
"Thanks for calling BT, can I take your account number?"
4358
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# 9
Farway
Old 18-07-2007, 2:46 PM
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Quote:
Originally Posted by tightwadten View Post
Thanks again it worked like a charm, only a 12 min wait at this time of day, not to bad, for the record they blamed my original problem on a computer error.
Gald to be of service
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# 10
denise38
Old 19-07-2007, 7:23 PM
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Default Bt

If I had know that I would have saved myself hours of waiting for the new system customer services.
Away to try it out to see if I can get my caller display. Only asked for it 2 weeks ago. Mind you I have been waiting 5 weeks for them to give me my old tel no!!!!!
I have never met a calorie yet I didn't like!!


New Avon Rep started Camp 15 2009
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# 11
Heinz
Old 19-07-2007, 7:37 PM
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Quote:
Originally Posted by denise38 View Post
Away to try it out to see if I can get my caller display.
http://forums.moneysavingexpert.com/...d.html?t=65805
Much of the advice on residential telephony I have given over the past 9 years or so is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
I will continue to help with Orchid programming whenever possible.
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