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  • FIRST POST
    • tightwadten
    • By tightwadten 16th Jul 07, 5:44 PM
    • 123Posts
    • 3Thanks
    tightwadten
    BT How do i speak to a real person?
    • #1
    • 16th Jul 07, 5:44 PM
    BT How do i speak to a real person? 16th Jul 07 at 5:44 PM
    I've allways been with BT but when i phone them up and go thru all the options it says i'm not a BT customer, i know i am but can't pass the automated nonsense and speak to anyone, any advice on speaking to a real person?
Page 1
    • Farway
    • By Farway 16th Jul 07, 6:56 PM
    • 4,846 Posts
    • 4,036 Thanks
    Farway
    • #2
    • 16th Jul 07, 6:56 PM
    • #2
    • 16th Jul 07, 6:56 PM
    Assuming you really are BT customer, including phone calls & line rental, then do not go through the options, do not press any buttons at all, just wait & wait & wait

    The programme will eventually think you are disabled / deaf or daft and put you onto a human
    • Infidel
    • By Infidel 17th Jul 07, 12:28 PM
    • 1,165 Posts
    • 288 Thanks
    Infidel
    • #3
    • 17th Jul 07, 12:28 PM
    • #3
    • 17th Jul 07, 12:28 PM

    The programme will eventually think you are disabled / deaf or daft and put you onto a human
    Originally posted by Farway
    Are you sure about that?
    • sicker
    • By sicker 17th Jul 07, 12:36 PM
    • 1,361 Posts
    • 375 Thanks
    sicker
    • #4
    • 17th Jul 07, 12:36 PM
    • #4
    • 17th Jul 07, 12:36 PM
    Pretty sure, some people still do not have touch tone phones.
    • Farway
    • By Farway 17th Jul 07, 2:03 PM
    • 4,846 Posts
    • 4,036 Thanks
    Farway
    • #5
    • 17th Jul 07, 2:03 PM
    • #5
    • 17th Jul 07, 2:03 PM
    Pretty sure, some people still do not have touch tone phones.
    Originally posted by sicker
    It does work, for all the reasons given, however be prepared for a loooong wait before a human appears
    • tightwadten
    • By tightwadten 17th Jul 07, 2:38 PM
    • 123 Posts
    • 3 Thanks
    tightwadten
    • #6
    • 17th Jul 07, 2:38 PM
    • #6
    • 17th Jul 07, 2:38 PM
    It does work, for all the reasons given, however be prepared for a loooong wait before a human appears
    Originally posted by Farway
    Thanks again it worked like a charm, only a 12 min wait at this time of day, not to bad, for the record they blamed my original problem on a computer error.
    • slenderkitten
    • By slenderkitten 17th Jul 07, 8:55 PM
    • 854 Posts
    • 184 Thanks
    slenderkitten
    • #7
    • 17th Jul 07, 8:55 PM
    • #7
    • 17th Jul 07, 8:55 PM
    sometimes i dial 151 for bt line problems or 152 for business customers you can get through to a human but they will put you through to residential customer services as it is nothing to do with them, you could ask them if they know how long the waiting times are.

    sometimes i will also try the hash key when it gives you the daft amount of numbered options.
    My Signature is MY OWN!!
    • Hazzanet
    • By Hazzanet 18th Jul 07, 6:53 AM
    • 1,600 Posts
    • 894 Thanks
    Hazzanet
    • #8
    • 18th Jul 07, 6:53 AM
    • #8
    • 18th Jul 07, 6:53 AM
    150
    "Welcome to BT..."
    0#
    "If you are a BT..."
    0#
    "Please choose.."
    0#
    "Please choose..."
    0#
    "Please choose..."
    0#
    "Ring ring"
    "Thanks for calling BT, can I take your account number?"
    4358
    • Farway
    • By Farway 18th Jul 07, 2:46 PM
    • 4,846 Posts
    • 4,036 Thanks
    Farway
    • #9
    • 18th Jul 07, 2:46 PM
    • #9
    • 18th Jul 07, 2:46 PM
    Thanks again it worked like a charm, only a 12 min wait at this time of day, not to bad, for the record they blamed my original problem on a computer error.
    Originally posted by tightwadten
    Gald to be of service
    • denise38
    • By denise38 19th Jul 07, 7:23 PM
    • 410 Posts
    • 205 Thanks
    denise38
    Bt
    If I had know that I would have saved myself hours of waiting for the new system customer services.
    Away to try it out to see if I can get my caller display. Only asked for it 2 weeks ago. Mind you I have been waiting 5 weeks for them to give me my old tel no!!!!!
    I have never met a calorie yet I didn't like!!
    • Heinz
    • By Heinz 19th Jul 07, 7:37 PM
    • 11,029 Posts
    • 4,444 Thanks
    Heinz
    Away to try it out to see if I can get my caller display.
    Originally posted by denise38
    http://forums.moneysavingexpert.com/showthread.html?t=65805
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
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