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  • FIRST POST
    • therivierakid
    • By therivierakid 12th May 14, 8:33 AM
    • 317Posts
    • 66Thanks
    therivierakid
    Amazon Logistics (rant)
    • #1
    • 12th May 14, 8:33 AM
    Amazon Logistics (rant) 12th May 14 at 8:33 AM


    Ordered a couple of items separately from Amazon recently. Had an email on Friday saying that they would be delivered by Amazon Logistics that day. I checked my account mid afternoon and the order status for both items read "Delivered". Only they hadn't been delivered! Not to me anyway. The time of delivery was 13:57, at which time I was in and would have heard any knocking/doorbell. I have checked all around the outside of the house to see if they have been dumped somewhere - no sign. So WTF has happened to my stuff... are we looking at theft or incompetence here???

    *removed by forumteam - please do not advertise in signatures*
Page 19
    • Doc N
    • By Doc N 4th Dec 17, 8:02 AM
    • 6,415 Posts
    • 19,308 Thanks
    Doc N
    So more drivers.less work from the drivers and add more costs to the infrastructure.
    You basically describe the polar opposite of how Amazon have become Amazon......
    Originally posted by custardy
    And yet things do look to be improving. All my Logistics deliveries now show a map, where the van is,and how many deliveries there are before mine.

    Not perfect but certainly an improvement and my guess is that it's stage one in a move towards one more two hour delivery slots.
    • custardy
    • By custardy 4th Dec 17, 8:37 AM
    • 32,766 Posts
    • 27,495 Thanks
    custardy
    And yet things do look to be improving. All my Logistics deliveries now show a map, where the van is,and how many deliveries there are before mine.

    Not perfect but certainly an improvement and my guess is that it's stage one in a move towards one more two hour delivery slots.
    Originally posted by Doc N
    I expect they will. Amazon will do what they can as long as it fits their model.
    However there is always a market towards the cheaper end.
    Folks buy cheap then moan they dont get premium service.
    • Chrysalis
    • By Chrysalis 5th Dec 17, 6:11 AM
    • 2,077 Posts
    • 953 Thanks
    Chrysalis
    DPDs system isnt just 'gps tracking',all that does is tell you where someone is.
    Have you never organised a collection on the same day as you want it collected?
    Originally posted by custardy
    you can track the DPD driver via GPS on phone or website.

    I said its GPS tracked "and" set routes using special software which can pump out estimated delivery hour from the route.

    I have never done same day collection no, didnt even know was a thing.

    However now I know what you mean, I expect thats not too difficult for the software to provide the optimal time to do a pickup or if no optimal time have the pickup at end of day after all deliveries completed.
    • Chrysalis
    • By Chrysalis 5th Dec 17, 6:15 AM
    • 2,077 Posts
    • 953 Thanks
    Chrysalis
    I expect they will. Amazon will do what they can as long as it fits their model.
    However there is always a market towards the cheaper end.
    Folks buy cheap then moan they dont get premium service.
    Originally posted by custardy
    As I said before amazon isnt cheap. They run it cheaply, that I agree with, but the consumer is paying a premium for a budget service.

    e.g.

    I can get next day DPD delivery of a gtx 1070 for free from ocuk, (free for all registered forum members on their site).
    If I am not a forum member it costs £7.99
    Same card from amazon if I am a prime member (monthly subscription cost), is inclusive next day delivery from budget provider amazon logistics. Or if I am not a prime member costs £7.99 same as ocuk.

    Do you agree £7.99 is not cheap for a next day service?

    The £7.99 is not the only part of the fee tho. Products that dont qualify for prime are often cheaper, suppliers have to pay amazon to have their product dispatched by them (prime enabled), this is added to the price of the product and is another part of their delivery fee.

    Now if amazon charged say £1 for next day or if it was free to "everyone" I would see where you coming from.
    • Chrysalis
    • By Chrysalis 5th Dec 17, 6:19 AM
    • 2,077 Posts
    • 953 Thanks
    Chrysalis
    I expect they will. Amazon will do what they can as long as it fits their model.
    However there is always a market towards the cheaper end.
    Folks buy cheap then moan they dont get premium service.
    Originally posted by custardy
    Lets hope this is what they working towards, I dont think I am the only customer in the UK who isnt happy with amazon logistics, they have probably had a fair amount of negative feedback.

    Even a 4 hour window would be a massive improvement.

    Super saver delivery fine, provide a crap service, no issue with that, but their prime service should be better and hence my comments.
    • custardy
    • By custardy 5th Dec 17, 8:43 AM
    • 32,766 Posts
    • 27,495 Thanks
    custardy
    As I said before amazon isnt cheap. They run it cheaply, that I agree with, but the consumer is paying a premium for a budget service.

    e.g.

    I can get next day DPD delivery of a gtx 1070 for free from ocuk, (free for all registered forum members on their site).
    If I am not a forum member it costs £7.99
    Same card from amazon if I am a prime member (monthly subscription cost), is inclusive next day delivery from budget provider amazon logistics. Or if I am not a prime member costs £7.99 same as ocuk.

    Do you agree £7.99 is not cheap for a next day service?

    The £7.99 is not the only part of the fee tho. Products that dont qualify for prime are often cheaper, suppliers have to pay amazon to have their product dispatched by them (prime enabled), this is added to the price of the product and is another part of their delivery fee.

    Now if amazon charged say £1 for next day or if it was free to "everyone" I would see where you coming from.
    Originally posted by Chrysalis
    Not sure of your point,but anyway

    https://www.amazon.co.uk/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=Gigabyte+NVIDIA+GeForce+GTX+1050+Ti+4GB+G 1+GAMING+Graphics+Card

    https://www.scan.co.uk/products/gigabyte-geforce-gtx-1050-ti-g1-gaming-4gb-gddr5-graphics-card-768-core-1366mhz-gpu-1480mhz-boost

    £7 cheaper at Amazon. Just an example that comparing one item to suit your view doesnt really fly.

    1070
    https://www.scan.co.uk/products/zotac-geforce-gtx-1070-mini-8gb-gddr5-vr-ready-graphics-card-1920-core-1518mhz-gpu-1708mhz-boost


    https://www.amazon.co.uk/Zotac-NVIDIA-GeForce-1070-Graphics/dp/B01LLAJ8PU/ref=sr_1_57?s=computers&ie=UTF8&qid=1512464215&sr= 1-57&keywords=gtx+1070


    £30 odd quid cheaper on preorder
    Last edited by custardy; 05-12-2017 at 9:01 AM.
    • Feral Moon
    • By Feral Moon 5th Dec 17, 11:09 AM
    • 2,742 Posts
    • 4,007 Thanks
    Feral Moon
    As I said before amazon isnt cheap. They run it cheaply, that I agree with, but the consumer is paying a premium for a budget service.

    e.g.

    I can get next day DPD delivery of a gtx 1070 for free from ocuk, (free for all registered forum members on their site).
    If I am not a forum member it costs £7.99
    Same card from amazon if I am a prime member (monthly subscription cost), is inclusive next day delivery from budget provider amazon logistics. Or if I am not a prime member costs £7.99 same as ocuk.

    Do you agree £7.99 is not cheap for a next day service?

    The £7.99 is not the only part of the fee tho. Products that dont qualify for prime are often cheaper, suppliers have to pay amazon to have their product dispatched by them (prime enabled), this is added to the price of the product and is another part of their delivery fee.

    Now if amazon charged say £1 for next day or if it was free to "everyone" I would see where you coming from.
    Originally posted by Chrysalis
    The point is, if you want next day delivery with a 1 hour ETA then you pay £7.99 for it.

    If you want free delivery then prepare to have it delivered by budget service courier company. You can't expect to pay for lemonade and receive champagne!

    And as for Amazon having different prices for Prime and non-Prime customers, that's absolute nonsense! I can search for any product without being logged in, then I go to purchase and log-in and it's EXACTLY the same price. The only difference is I get free next day delivery on Prime.

    Third party sellers can often appear to be cheaper than other sources but once you take into account their postage charges then it usually works out to be around the same price.

    You don't have to have many deliveries to recoup the Prime membership fee. In fact you don't have to have any deliveries at all as there are huge savings to be had purely from the video and music side of the membership.

    I'm not really sure what you're complaining about. The service you require is already provided by several logistics companies as long as you're prepared to pay the delivery fee.

    You'll never get the same service by opting for free 3-5 day delivery service. In order to improve delivery options, the poor couriers are being squeezed more and more by having their parcel rates slashed and being expected to deliver far more parcels per day, hence why they have a 12-14 hour delivery window.
    Last edited by Feral Moon; 05-12-2017 at 11:11 AM.
    • LilElvis
    • By LilElvis 5th Dec 17, 11:54 AM
    • 3,195 Posts
    • 8,849 Thanks
    LilElvis

    And as for Amazon having different prices for Prime and non-Prime customers, that's absolute nonsense!
    Originally posted by Feral Moon
    Not strictly true as Amazon do offer some items, for a limited time only, at a "Prime members price". I've bought quite a few toys with these offers and the discounts have been pretty good.

    One example was the My Little Pony Crystal Castle. Bought at special price at £16.49, currently £27.69 on Amazon and £24.99 at Smyths Toys.
    • Feral Moon
    • By Feral Moon 5th Dec 17, 12:27 PM
    • 2,742 Posts
    • 4,007 Thanks
    Feral Moon
    Not strictly true as Amazon do offer some items, for a limited time only, at a "Prime members price". I've bought quite a few toys with these offers and the discounts have been pretty good.

    One example was the My Little Pony Crystal Castle. Bought at special price at £16.49, currently £27.69 on Amazon and £24.99 at Smyths Toys.
    Originally posted by LilElvis
    Oh of course Prime members get offers and further discounts. I was never disputing that. It was Chrysalis who was claiming items offered on Prime are actually more expensive than non-Prime to subsidise the free postage.
    • Chrysalis
    • By Chrysalis 5th Dec 17, 3:38 PM
    • 2,077 Posts
    • 953 Thanks
    Chrysalis
    Why are you checking scan uk? and shame on those who thanked your post also without verifying your facts.

    Card is £368 on amazon
    But how much is it on ocuk (not scan)? Same price £368
    https://www.overclockers.co.uk/zotac-geforce-gtx-1070-mini-8192mb-gddr5-pci-express-graphics-card-zt-p10700g-10m-gx-10r-zt.html

    So both £368 + 7.99 delivery, but one is delivered by DPD and the other amazon logistics. DPD is free if you take 5 mins to register on OCUK forum, no subscription fee needed.

    The fact 2 people thanked your post is more shocking then the post itself, shows how often people thank because their friend made the post or want to defend something without actually verifying if said post is correct.

    Why did you check scan uk when I said ocuk? the only reason I could think off you realised I was right, but still felt you had to make me look wrong somehow.

    It is a fact that amazon's next day delivery is premium priced, you could maybe argue its cheap if you have a "lot" of dispatches diluting the revenue per cost to amazon alongside a prime subscription. However where I was misleading is when I said all prime items have a premium on top, the items sold directly by amazon are often priced competitively, the prime tax is usually only immediately noticeable when a 3rd party is the seller but utilises prime, in those cases there is nearly always a price premium to pay for it given that the seller has to pay amazon for the prime label.

    Is a shame as your recent posts were coming round, but you seem to have reverted to defending amazon mode.
    Last edited by Chrysalis; 05-12-2017 at 3:46 PM.
    • custardy
    • By custardy 5th Dec 17, 3:52 PM
    • 32,766 Posts
    • 27,495 Thanks
    custardy
    Why are you checking scan uk? and shame on those who thanked your post also without verifying your facts.

    Card is £368 on amazon
    But how much is it on ocuk (not scan)? Same price £368
    https://www.overclockers.co.uk/zotac-geforce-gtx-1070-mini-8192mb-gddr5-pci-express-graphics-card-zt-p10700g-10m-gx-10r-zt.html

    So both £368 + 7.99 delivery, but one is delivered by DPD and the other amazon logistics. DPD is free if you take 5 mins to register on OCUK forum, no subscription fee needed.

    The fact 2 people thanked your post is more shocking then the post itself, shows how often people thank because their friend made the post or want to defend something without actually verifying if said post is correct.

    Why did you check scan uk when I said ocuk? the only reason I could think off you realised I was right, but still felt you had to make me look wrong somehow.

    It is a fact that amazon's next day delivery is premium priced, you could maybe argue its cheap if you have a "lot" of dispatches diluting the revenue per cost to amazon alongside a prime subscription. However where I was misleading is when I said all prime items have a premium on top, the items sold directly by amazon are often priced competitively, the prime tax is usually only immediately noticeable when a 3rd party is the seller but utilises prime, in those cases there is nearly always a price premium to pay for it given that the seller has to pay amazon for the prime label.

    Is a shame as your recent posts were coming round, but you seem to have reverted to defending amazon mode.
    Originally posted by Chrysalis
    night shift working plus mention of forum membership/free delivery.
    Which scan also do.
    you do like to make a big conspiracy out of stuff,huh?

    coming round? Get over yourself

    if you want to go with facts,what you really mean is...

    but one is delivered by DPD and the other maybe delivered by amazon logistics.
    • Chrysalis
    • By Chrysalis 5th Dec 17, 3:58 PM
    • 2,077 Posts
    • 953 Thanks
    Chrysalis
    The point is, if you want next day delivery with a 1 hour ETA then you pay £7.99 for it.

    If you want free delivery then prepare to have it delivered by budget service courier company. You can't expect to pay for lemonade and receive champagne!

    And as for Amazon having different prices for Prime and non-Prime customers, that's absolute nonsense! I can search for any product without being logged in, then I go to purchase and log-in and it's EXACTLY the same price. The only difference is I get free next day delivery on Prime.

    <snip>
    Originally posted by Feral Moon
    You do realise right that the next day £7.99 option for non prime members is exactly the same as the inclusive option for prime members?

    So if you not a prime member, you want next day, you pay amazon £7.99, you get no 1 hour window for your £7.99

    Not sure why you posted what you did as its just really wrong.

    The only free delivery on amazon is the super saver on selected products and arrives within 5 days or something, there is NO free next day delivery option on amazon. Prime subscription costs money, the delivery may be "inclusive", but it isnt "free".

    So given I in THREE different posts educated people on here that amazon next day is "PREMIUM PRICED", please explain why you made this comment, as it all it shows is a lack of respect for the time I have spent explaining things, you either didnt read my posts or chose to disregard them, which is it? Yes I get ratty when people post FUD and act like trolls.

    If you want free delivery then prepare to have it delivered by budget service courier company. You can't expect to pay for lemonade and receive champagne!
    To repeat £7.99 is not free or cheap. Unless maybe they delivering large furniture or something for that price.

    And as for Amazon having different prices for Prime and non-Prime customers, that's absolute nonsense! I can search for any product without being logged in, then I go to purchase and log-in and it's EXACTLY the same price. The only difference is I get free next day delivery on Prime.
    Clearly misunderstood me.

    I never said there is prices to different customers. I said that if you compare different sellers, one's that are on the prime program and use amazon's warehouse for distribution consistently have higher prices as there is effectively a prime tax. The exception is products amazon sell direct. Amazon are not alone in this tho its a common trick with retailers, they have a combined cost they want for product + postage, but different strategies in how to display that cost.

    So as an example you might have 3 options from 3 different sellers.

    £6 with free delivery (prime)
    £5 with free delivery
    £3 with £2 delivery fee. Total £5.
    • custardy
    • By custardy 5th Dec 17, 4:05 PM
    • 32,766 Posts
    • 27,495 Thanks
    custardy

    I never said there is prices to different customers. I said that if you compare different sellers, one's that are on the prime program and use amazon's warehouse for distribution consistently have higher prices as there is effectively a prime tax. The exception is products amazon sell direct. Amazon are not alone in this tho its a common trick with retailers, they have a combined cost they want for product + postage, but different strategies in how to display that cost.

    So as an example you might have 3 options from 3 different sellers.

    £6 with free delivery (prime)
    £5 with free delivery
    £3 with £2 delivery fee. Total £5.
    Originally posted by Chrysalis
    So you have decided the only reason a seller picks a price is to punish buyers for using Prime?
    • Chrysalis
    • By Chrysalis 5th Dec 17, 4:05 PM
    • 2,077 Posts
    • 953 Thanks
    Chrysalis
    night shift working plus mention of forum membership/free delivery.
    Which scan also do.
    you do like to make a big conspiracy out of stuff,huh?

    coming round? Get over yourself

    if you want to go with facts,what you really mean is...
    Originally posted by custardy
    The only time amazon dont use amazon logistics now for next day is when its a 3rd party seller shipping themselves offering next day or if its by 1pm in which case they may use royal mail special delivery.

    I never mentioned scan uk at all, I only mentioned ocuk and amazon uk, yet you decided to post scan uk and now trying to claim there was no special reason for it.

    The only facts here are.

    1 - amazon logistics is run badly, effectively like a budget service.
    2 - next day delivery is £7.99 for non prime customers. Not cheap or free.
    3 - next day delivery is inclusive (not free) for prime customers on prime products, how much this works out per delivery depends on how much you utilise it.

    I hope that amazon logistics is genuinely improving as the other guy said with them adding tracking and showing number of parcels before delivery.
    • custardy
    • By custardy 5th Dec 17, 4:08 PM
    • 32,766 Posts
    • 27,495 Thanks
    custardy
    The only time amazon dont use amazon logistics now for next day is when its a 3rd party seller shipping themselves offering next day or if its by 1pm in which case they may use royal mail special delivery.

    I never mentioned scan uk at all, I only mentioned ocuk and amazon uk, yet you decided to post scan uk and now trying to claim there was no special reason for it.

    The only facts here are.

    1 - amazon logistics is run badly, effectively like a budget service.
    2 - next day delivery is £7.99 for non prime customers. Not cheap or free.
    3 - next day delivery is inclusive (not free) for prime customers on prime products, how much this works out per delivery depends on how much you utilise it.

    I hope that amazon logistics is genuinely improving as the other guy said with them adding tracking and showing number of parcels before delivery.
    Originally posted by Chrysalis
    Absolute tosh
    • Chrysalis
    • By Chrysalis 5th Dec 17, 4:13 PM
    • 2,077 Posts
    • 953 Thanks
    Chrysalis
    Gonna take a timeout before I get reported to a mod and banned As I am aware my posts can be considered offensive.

    all I will say now is if you going to call something tosh, you got no credibility if you dont explain why, you trying to say amazon dont charge non prime member for £7.99 or what? because that is what they charge for next day without a delivery window. you only have to explain why its tosh.

    If amazon logistics was run so well why did it have a documentary made on it, and has a noticeably worse service than a competitor at the "same" price, all this needs explaining really. You cant just post a one liner saying its tosh, and expect me to say "yeah ok".

    I will check back on this thread maybe end of week or something.
    • custardy
    • By custardy 5th Dec 17, 4:36 PM
    • 32,766 Posts
    • 27,495 Thanks
    custardy
    You cant just post a one liner saying its tosh,
    Originally posted by Chrysalis
    Evidently I can.
    • Lambyr
    • By Lambyr 5th Dec 17, 4:55 PM
    • 366 Posts
    • 1,650 Thanks
    Lambyr
    The only time amazon dont use amazon logistics now for next day is when its a 3rd party seller shipping themselves offering next day or if its by 1pm in which case they may use royal mail special delivery.
    Originally posted by Chrysalis
    That's not strictly true. I got an SSD and a HDD off Amazon during the Black Friday sale, chose my usual Prime delivery option and it arrived by DPD.

    I figured since it was a high(ish) value parcel on an extremely busy day, they used DPD rather than Amazon Logistics to increase their capacity temporarily.
    She would always like to say,
    Why change the past when you can own this day?
    • John_Sinclair
    • By John_Sinclair 5th Dec 17, 6:24 PM
    • 22 Posts
    • 2 Thanks
    John_Sinclair
    Amazon delivery
    I ordered a car sub on the morning of 30th Nov at and delivery said Friday 1st of December. The morning of Friday I kept an eye out for them and I noticed this grey transit van going up and down the street over and hour I must have seen it 5 times. Eventually he stopped outside the house. so I went down to save him the trouble. It was a city link driver and he said my parcel wasnít here that they probably gave it to the wrong driver ďit happens all the timeĒ he said. So I waited up till 20:00. Then the Amazon app status updates and it said ( sorry your parcel wasnít delivered. but an attempt will be made tomorrow) Delay in delivery due to external factors.
    I called amazon and they said they donít use city link. And they said it will be attempted Saturday if not then Sunday if not then Monday if not then Tuesday if not then get back to us.
    - Iím still waiting now itís Tuesday 18:20.
    I used the next day delivery as I ordered 2 items the other item was delivered next day to my neighbor even tho I didnít ask for this service.
    Itís really not giving me any confidence buying off amazon.
    • IAmWales
    • By IAmWales 5th Dec 17, 6:44 PM
    • 1,832 Posts
    • 3,818 Thanks
    IAmWales
    The only time amazon dont use amazon logistics now for next day is when its a 3rd party seller shipping themselves offering next day or if its by 1pm in which case they may use royal mail special delivery.
    Originally posted by Chrysalis
    I had an Amazon Prime delivery via DPD this afternoon.

    If you're going to criticise others, you might want to look at your own "facts" first.
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