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  • FIRST POST
    • Just Passing Bi
    • By Just Passing Bi 14th Mar 14, 3:07 PM
    • 265Posts
    • 19Thanks
    Just Passing Bi
    0 WOW
    Anyone used Loveholidays.com
    • #1
    • 14th Mar 14, 3:07 PM
    0 WOW
    Anyone used Loveholidays.com 14th Mar 14 at 3:07 PM
    Not as popular as Travel Republic / OTB / Expedia etc., etc., so unsure whether to use them or not?
Page 2
    • Alan Bowen
    • By Alan Bowen 3rd Apr 17, 5:16 PM
    • 2,993 Posts
    • 1,512 Thanks
    Alan Bowen
    This is getting silly, Hays travel and Hayes and jarvis are two entirely separate businesses. Love used to be part of the Hays group using their licences when they didn't have their own, Hayes and Jarvis was a long haul operator bought by First Choice and recently sold by them. They have nothing whatsoever to do with Love Holidays
    • Pollycat
    • By Pollycat 3rd Apr 17, 5:45 PM
    • 19,000 Posts
    • 50,205 Thanks
    Pollycat
    And the thread was a year old before being brought back from the dead by someone posting incorrect information.

    From Hayes and Jarvis website:
    Peace of mind: We are fully ATOL protected so you can be absolutely sure that your money is safe. Hayes and Jarvis is a trading name of Specialist Holidays (Travel) Limited, a member of the TUI Travel PLC group of companies. We are fully bonded in compliance with the Package Travel, Package Holidays, and Package Tours Regulations 1992. The money you pay to us for package holidays is fully protected by means of ATOL (number 1275) and ABTA (membership number V1464), and we are members of IATA. If you book arrangements other than an ATOL protected air package or flight booking, or a package holiday we do not provide financial protection.
    http://www.hayesandjarvis.co.uk/about-us/our-history/

    I didn't realise they were part of TUI until I rang a number on the Thomson Worldwide website several years ago and it was answered by "Hayes & Jarvis".
    • BWill
    • By BWill 10th Jun 17, 10:52 AM
    • 6 Posts
    • 1 Thanks
    BWill
    Stranded
    On a recent holiday to Spain we arranged our transfers with them as well. I emailed them three days before the return to get the transfer details & got a very quick reply promising to email back the information the day before our return. They never did so I chased them and still haven't had a reply a month later. No response at all.

    We eventually sorted it out ourselves but it wasn't easy.

    Not surprisingly I don't rate them at all.
    • CBLegacy
    • By CBLegacy 5th Sep 17, 10:20 AM
    • 1 Posts
    • 0 Thanks
    CBLegacy
    my experience with LoveHolidays
    Yesterday my mum & I left to go to Corfu for a week long holiday organised entirely using LoveHolidays website 6 weeks ago. They had booked us at a private long stay car park but did not provide any postcode so this took us a long time to find with the sat nav.
    We arrived at Thomas Cook check in to be told they couldn't find us on the system. After a few calls by check in staff we were told that the flight had been booked by LoveHolidays but not paid for and so cancelled. We were advised to get in touch with LoveHolidays immediately but the phone desk was not open as this was 10pm at night. We decided it wasn't worth the risk to buy new flight tickets as the same may have happened with the hotel. Today we have been trying to get hold of LoveHolidays only to be put on hold for prolonged periods. My mum & I are fearing the worst and don't expect to get any of the money back.

    This whole experience has been one of the worst of our lives when it should have been one of the best. Feel like crying some more...
    • Heedtheadvice
    • By Heedtheadvice 5th Sep 17, 12:41 PM
    • 723 Posts
    • 355 Thanks
    Heedtheadvice
    Will not use Loveholidays again.
    As posted previously on this thread the value of any purchase support is partly shown when things go wrong.

    My experience was associated with the failed low-cost holidays booked as an ATOL covered break with Loveholidays.com. So as many will know it all went wrong when lch failed.
    Loveliest.com should have sorted out accommodation payment as per their ATOL certificate or provided an alternative.

    In a nutshell they did not.

    They were also obliged under the booking terms and conditions to provide support.
    They did not, although they did tell me of the failure and said they would sort it all out.

    I fought for reimbursement of my costs (eventually got it back in full) and also some compensation for a partially ruined holiday as they did not provide the agreed support. No compensation has been forthcoming.

    As an aside it has now become clear to me how convoluted and lacking in transparency holiday bookings can be. I deplore the companies (and regulating authorities) for allowing the online booking organisations to have sloping shoulders hiding behind 'agency' status with even those companies you may think you have booked the parts of your holidays with sometimes being quite remote from the end suppliers. Investigating my recent holidays show chains of companies involved and a decided lack of clarity. This last comment applies equally to probably all online travel agents (and possibly high street shops too?) not just Loveliest.com
    • houseoflords
    • By houseoflords 27th Jan 18, 7:35 PM
    • 1 Posts
    • 0 Thanks
    houseoflords
    HIDDEN CHARGES love holidaysBooked Florida hotel total cost £140 … Booked Florida hot
    Booked Florida hotel total cost £140 next day wanted to change to better hotel loveholidays charge £75 per person admin to upgrade hotel £150 for a £140 booking plus difference in hotel price, decided to cancel site says £25 to cancel because I opted for deposit they charge £14.95 for this on top of the £25, they will not speak on the phone about cancellations and take the money from your credit card without permission. fees are hidden in the website
    They state the rooms are flexible amendments, but will not answer emails. AVOID
    • Pollycat
    • By Pollycat 27th Jan 18, 7:58 PM
    • 19,000 Posts
    • 50,205 Thanks
    Pollycat
    Booked Florida hotel total cost £140 next day wanted to change to better hotel loveholidays charge £75 per person admin to upgrade hotel £150 for a £140 booking plus difference in hotel price, decided to cancel site says £25 to cancel because I opted for deposit they charge £14.95 for this on top of the £25, they will not speak on the phone about cancellations and take the money from your credit card without permission. fees are hidden in the website
    They state the rooms are flexible amendments, but will not answer emails. AVOID
    Originally posted by houseoflords
    What are loveholidays terms for amendments?
    What are loveholidays terms for cancellation?
    How are fees 'hidden' on the website?
    • save4u
    • By save4u 20th Feb 18, 10:36 AM
    • 34 Posts
    • 13 Thanks
    save4u
    Warning AVIOD loveholidays like the plague.
    A cautionary tale.....I picked up this site via trivago and booked for a single night's accommodation by credit card. As soon as I had their confirmation I realised that I had booked a week ahead of the date I required. I rang them and explained my situation and received the following email some 2 days later.

    "Thank you for contacting loveholidays with your request to change the dates of your booking from (22 Oct 2018 for 1 nights) to (15 Oct 2018 for 1 nights).
    We have looked into this for you and can confirm that the current costs to change your Dates would be as follows -
    Original Accommodation Cost: £45.00
    New Accommodation Cost: £50.82
    !!!8226; Dates: Mon 15 Oct '18
    !!!8226; Nights: 1 nights
    !!!8226; Board type: Bed & Breakfast
    !!!8226; Guests: 1 Adult
    !!!8226; Room 1:
    !!!8226; 1 Adult
    !!!8226; Double or Twin Room
    Love Holidays Admin Fee (£75.00 per person):

    Total Price Difference: £125.82"

    So loveholidays are asking me to pay £125.82 to change dates on a single night stay originally costing £45 which is still shown on their site
    (via trivago) at this price for the revised dates........a total rip off and sharp practice on their part.
    Does anybody have any suggestions as I am writing this off as a lesson learned and vow to never EVER use them again. ...AVOID...AVOID...AVOID
    Save a Lert
    • stevenhp1987
    • By stevenhp1987 20th Feb 18, 1:15 PM
    • 495 Posts
    • 436 Thanks
    stevenhp1987
    Warning AVIOD loveholidays like the plague.
    A cautionary tale.....I picked up this site via trivago and booked for a single night's accommodation by credit card. As soon as I had their confirmation I realised that I had booked a week ahead of the date I required. I rang them and explained my situation and received the following email some 2 days later.

    "Thank you for contacting loveholidays with your request to change the dates of your booking from (22 Oct 2018 for 1 nights) to (15 Oct 2018 for 1 nights).
    We have looked into this for you and can confirm that the current costs to change your Dates would be as follows -
    Original Accommodation Cost: £45.00
    New Accommodation Cost: £50.82
    !!!8226; Dates: Mon 15 Oct '18
    !!!8226; Nights: 1 nights
    !!!8226; Board type: Bed & Breakfast
    !!!8226; Guests: 1 Adult
    !!!8226; Room 1:
    !!!8226; 1 Adult
    !!!8226; Double or Twin Room
    Love Holidays Admin Fee (£75.00 per person):

    Total Price Difference: £125.82"

    So loveholidays are asking me to pay £125.82 to change dates on a single night stay originally costing £45 which is still shown on their site
    (via trivago) at this price for the revised dates........a total rip off and sharp practice on their part.
    Does anybody have any suggestions as I am writing this off as a lesson learned and vow to never EVER use them again. ...AVOID...AVOID...AVOID
    Originally posted by save4u
    Book the room yourself at the £50.82 price and consider the original booking a lost cause?

    You made the mistake, I'd hazard a guess that the £75 alteration fee is included in their T&C (most bookings are non-refundable?).
    • Raymondo111
    • By Raymondo111 20th Feb 18, 2:51 PM
    • 145 Posts
    • 57 Thanks
    Raymondo111
    After hearing about the number of Online Booking Agency problems re errors etc I went direct with the Hotel I was looking at in Barcelona, booking direct was cheaper for both the room and breakfast plus it has a flexible cancellation option. You have to do your homework but most agencies get a commission from the hotels normally about 15%, very rarely do you find that going direct to the Hotel is more expensive.
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