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    • cheruk
    • By cheruk 25th Jan 17, 2:14 PM
    • 9 Posts
    • 1 Thanks
    cheruk
    I have just called Scottish Power and have got a total refund of £70 for my old prepay gas and electricity accounts. Thanks so much for letting me know about this!!!
    Originally posted by cheruk
    Very sadly I did not get the same response with EDF, who I was also with. When I web chatted with them they told me to send in my old prepayment key. Duh?? Surely they have all of this on their system, as did Scottish Power. They also suggested I contact my (housing Association) landlord. Not at all impressed!!

    Chrissy
    • wolfysmith
    • By wolfysmith 21st Feb 17, 11:58 PM
    • 26 Posts
    • 2 Thanks
    wolfysmith
    I had a similar problem but it was to do with Supplier not accepting the final meter reading which meant supplier charged for gas not consumed = £20. It took me hours of phone calls, 3inch deep in emails and letters and 11 months to get the money back after beating the CEO over the head 5 times. The Energy Ombudsman was extremely weak (didn't want to make a fuss, did not deal with the facts) and said OFGEM should deal with some issues. OFGEM stated that it couldn't ... the system is broken, the suppliers are getting away with an unlawful practice and it wants stopping.

    See my post 21 Feb in Energy forum ...

    Supplier Charging for Energy Not Consumed
    21st Feb 2017 11:25 PM post by wolfysmith
    • leninspot
    • By leninspot 23rd Feb 17, 8:32 PM
    • 46 Posts
    • 20 Thanks
    leninspot
    I successfully claimed back money from Extra Energy but I had to threaten them with the energy ombudsman. Look at the latter's website - it's useful. DONT give in to them. If you're right they'll have to pay up.
    • SammyS1987
    • By SammyS1987 31st Jul 17, 1:32 PM
    • 208 Posts
    • 147 Thanks
    SammyS1987
    Please tell me if I am wrong, but I thought refund of credit should happen automatically these days?

    I cancelled some old DDs last week, one of which was with Green Star Energy, received an email today advising they are now 'unable to take any payments' from me but that my account is in credit of £-31.83. This is an account I closed in August last year!

    I have spoken to them and they are going to refund me via BACS, makes me wonder if any other former suppliers owe me anything.

    When questioned Green Star claim it was because they never sent me a final bill.
    Love, peace & karma.
    • pullenuk
    • By pullenuk 11th Oct 17, 11:14 AM
    • 304 Posts
    • 285 Thanks
    pullenuk
    GB Energy SLOW
    Requested refund from GB energy on the 19th September 2017 who advised the money should be refunded by 9th October 2017.

    I had to call them today (11th October) asking where the money is and they are claiming it been sent. Obviously this is a lie and I owed £330.81. My bank First Direct is very good at processing payments and even shows what is due to come in and out tomorrow. So there is nothing since the 19th September of any money from them.

    Not impressed. This should be automatically refunded when I moved suppliers and should've been paid by now. I refuse to believe it takes "14 working days". It doesn't, money moves between accounts a lot faster than that.

    Can anyone tell me if I can demand interest of late payment on this, since they are earning it and not me, on MY money.
    • najc
    • By najc 4th Dec 17, 12:07 PM
    • 1 Posts
    • 0 Thanks
    najc
    Flow energy
    Switched from Flow Energy early October. They said it takes 6-8 weeks to process the final bill and credit me monies owed. It's taken longer. But it appears there is no standard time on how long this takes. Has the regulator issued any guidelines for supplier?
    • Hengus
    • By Hengus 4th Dec 17, 12:42 PM
    • 5,163 Posts
    • 3,161 Thanks
    Hengus
    Switched from Flow Energy early October. They said it takes 6-8 weeks to process the final bill and credit me monies owed. It's taken longer. But it appears there is no standard time on how long this takes. Has the regulator issued any guidelines for supplier?
    Originally posted by najc
    There are Regulations in place. Both EU Law and Supply Licence Conditions require suppliers to use their REASONABLE endeavours to issue a Final Bill within 6 weeks from the actual date of the supply transfer ( note this is different from the date that you apply to switch suppliers). There are no rules on how long suppliers have to repay the actual credit and many suppliers have an escalating refund approvals process depending on the amount to be re-paid.

    It would seem that some suppliers are playing the reasonable endeavours card. For example, we haven't received verified transfer meter readings from the new supplier. Lawyers make a lot of money arguing about what is reasonable and what is unreasonable in contracts/law.
    • Raxiel
    • By Raxiel 4th Dec 17, 2:19 PM
    • 589 Posts
    • 311 Thanks
    Raxiel
    Still waiting for Iresa to raise my final bill and refund me my credit. They responded to my (written) complaint quickly enough, and said the included opening bill from E.ON would be enough evidence to raise it manually, but nothing has changed ten days later.

    8 Week deadline for the EO is the new year.

    Tick, Tock.

    Edit, They paid the refund a couple of days after I made this post. Better late than never I suppose.
    Last edited by Raxiel; 08-12-2017 at 1:41 PM. Reason: update
    • carpy
    • By carpy 8th Dec 17, 12:26 PM
    • 885 Posts
    • 109 Thanks
    carpy
    GB Energy
    i had a forgotten about credit balance with GB from when i left them in August.

    just this week they contacted me saying it had been missed by them and they were processing a refund.

    i complained saying they should have picked this up much sooner and mentioned interest should be paid on it.......and to be fair they agreed to pay 8% on the balance!

    so fair play to GB Energy
    • Goldust
    • By Goldust 18th Dec 17, 12:47 PM
    • 408 Posts
    • 100 Thanks
    Goldust
    Anyone else having trouble with British Gas? They're coming across as snakes from my experience so far.

    Got told not to cancel the direct debit so I didn't when I switched to Ovo. Switch went through fine and it said on my BG account that I would get refunded 2 weeks after my final bill. That was a couple of months back now and it would appear the BG cancelled the direct debit for some unknown reason.

    So the funds are just sat there and twice now I've tried to call and the line conveniently dies or I get cut off once I explain what I'm looking for. Is it really so difficult? Surely as a matter of course they should just sort these things out or send a cheque? Considering they are the biggest energy company, squirreling away money that you owe to former customers doesn't seem a great way of doing business!
    • Savvy1Saver
    • By Savvy1Saver 10th Jan 18, 4:15 PM
    • 4 Posts
    • 0 Thanks
    Savvy1Saver
    Sainsburys claim to have over refunded me
    Hi,
    I changed supplier 30/11/17 but Sainsburys still took DD of £122 each for Dec 17 and Jan 18. I called them and was advised to speak to my bank to arrange an indemnity claim for both payments because they shouldn't have been taken. With these payments included, it left my closing balance in credit of £476.60. Once the 2 x £122 had been refunded, I expected a repayment from Sainsburys of £232.60.
    Someone called from Sainsburys last Monday saying refund cheque was going in the post for £253.61. Then, she's just called back saying that refund didn't take into account January's already refunded £122 so I would now have a bill to repay the £122! I explained that the first person I spoke to knew about the two payments because it was he who tole me how to sort out the indemnity claim for both payments but today's lady is insistent that I now owe £122. I can't see the proper statements online any longer because the account was closed - I can only see a new statement which has been made to look like I do owe the £122.
    I am adamant that they're wrong because I know my initial credit was showing as £476.60 - £244 = £232.60!
    Is there anything at all I can do about this? I genuinely don't feel I owe the £122 but how do I stand a chance against something the size of Sainsburys/British Gas??
    I'd appreciate any advice.
    • Goldust
    • By Goldust 20th Jan 18, 10:21 PM
    • 408 Posts
    • 100 Thanks
    Goldust
    Anyone else having trouble with British Gas? They're coming across as snakes from my experience so far.

    Got told not to cancel the direct debit so I didn't when I switched to Ovo. Switch went through fine and it said on my BG account that I would get refunded 2 weeks after my final bill. That was a couple of months back now and it would appear the BG cancelled the direct debit for some unknown reason.

    So the funds are just sat there and twice now I've tried to call and the line conveniently dies or I get cut off once I explain what I'm looking for. Is it really so difficult? Surely as a matter of course they should just sort these things out or send a cheque? Considering they are the biggest energy company, squirreling away money that you owe to former customers doesn't seem a great way of doing business!
    Originally posted by Goldust
    Apologies for bumping my own post but as expected I'm still getting the full snake experience from British Gas.

    They said they'd cancelled my DD (I deliberately didn't cancel it so they could refund me via this method and that's what it says on their website is their standard process for account credit)

    Said they'd send me a cheque the day after I made my last post. Still no cheque and still got all the credit on the account. Don't know what to do next...
    • Hengus
    • By Hengus 21st Jan 18, 9:05 AM
    • 5,163 Posts
    • 3,161 Thanks
    Hengus
    Apologies for bumping my own post but as expected I'm still getting the full snake experience from British Gas.

    They said they'd cancelled my DD (I deliberately didn't cancel it so they could refund me via this method and that's what it says on their website is their standard process for account credit)

    Said they'd send me a cheque the day after I made my last post. Still no cheque and still got all the credit on the account. Don't know what to do next...
    Originally posted by Goldust
    Simple - raise a complaint against BG in writing. Suppliers have to respond to complaints and report complaint numbers to Ofgem.
    • footyguy
    • By footyguy 21st Jan 18, 3:21 PM
    • 4,136 Posts
    • 1,666 Thanks
    footyguy
    Apologies for bumping my own post but as expected I'm still getting the full snake experience from British Gas.

    They said they'd cancelled my DD (I deliberately didn't cancel it so they could refund me via this method and that's what it says on their website is their standard process for account credit)

    Said they'd send me a cheque the day after I made my last post. Still no cheque and still got all the credit on the account. Don't know what to do next...
    Originally posted by Goldust
    Have you tried callimg British Gas and asking where the cheque they promised you is?

    If they give the old "the cheque is in the post" excuse, ask them what the cheque number is
    • molley
    • By molley 6th Feb 18, 4:16 PM
    • 470 Posts
    • 157 Thanks
    molley
    Getting A Credit From Greenstar
    I switched to Togetherenergy from Greenstar back in November 2017 . I checked my a/c with Greenstar last week and saw I had a credit of £25 .I called them and they said they had not received final readings from Together . Today I called Together and they said the details were entered in to the system on 18/12/2017 so Greenstar should have them .I called Greenstar again and they still claimed they didn't have them and refused to let me speak to a supervisor .Ended up with me telling them I'd complain to OFGEM and putting the phone down. These switches are supposed to go smoothly are they not?
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