Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • randomguy82
    • By randomguy82 19th Dec 13, 9:54 AM
    • 92Posts
    • 27Thanks
    randomguy82
    Mk6 Golf and EGR valve issues
    • #1
    • 19th Dec 13, 9:54 AM
    Mk6 Golf and EGR valve issues 19th Dec 13 at 9:54 AM
    Hi all


    Looking to see if anyone here has experienced a particular fault (which appears to be common after reading many car forums) with Mk6 (2009-2012) VW Golfs. The part in question is the 'EGR Valve' and literally, when it fails, the car will not move.
    The engine turns over, no unexpected lights/warnings, gears are fine and basically, when you release the clutch while pressing down on the accelerator, the engine revs but the car does not physically move.


    As you've guessed, I have the exact problem now and going back-and-forth between the local VW dealership and VW Customer Care to reach an acceptable decision on repair costs. The part itself is mechanical so not what I feel is usual 'wear and tear'. Being a Golf which is meant to be renowned for good engineering and having older Golfs where this has never occurred, I feel something like this should not fail 10 months out of warranty. Also, the part when now replaced is with a modified version which to me highlights there were issues with the original part.


    Many may feel and say the EGR valve is not needed and can be bypassed; however that is not something I would like to do at present. I would simply like to see if others here have experienced the same problem and the outcome you have had; partial/full/no costs paid by VW?


    Thanks all
Page 22
    • tedted
    • By tedted 20th Mar 17, 6:40 PM
    • 130 Posts
    • 44 Thanks
    tedted
    if its stuck open a remap wont make any diference at all
    • alfiemorris
    • By alfiemorris 21st Mar 17, 8:37 PM
    • 13 Posts
    • 13 Thanks
    alfiemorris
    Our 2010 2.0 140 went in several weeks ago for the update. The proverbial EGR fault was found so the update wasn't put on. I haven't had an issue with the car apart from a fail to start 6 months ago. This corrected itself and been fine since. It's done 90 Thou miles and I have felt just the slightest hint of a "hunting" sort of thing on the odd occaision. Same here, quoted £1300 to replace the valve. Emailed VW three times now and had two calls back but nothing conclusive at the moment about replacement.I can't/won't afford that on a 7 year old car so I wait with baited breath. Meanwhile, a dose of Forte fuel cleaner has gone in the tank just to try and ward off all the other bad stuff some you other owners have experienced.
    • AMU
    • By AMU 23rd Mar 17, 12:32 PM
    • 1 Posts
    • 1 Thanks
    AMU
    Add me to the long list

    Golf Mk6 1.6 TDI, 50k miles

    Had the emisisons update early march, Couple of weeks later, I got the flashing glow plug light and dreaded limp mode. It was intermittent at first but by Friday, it was constant and engline light came on as well.

    Rang the local dealer to get tested but they told me earliest available date was early april, so I rang customer services who set up a case for me. By Monday the car was at the dealers getting tested and surprise surprise EGR fault came up.

    In the mean time customer services had promised me a courtesy car but nothing arrived. After constantly chasing them up they finally sorted something out. They also told me the repair for the EGR would cost me nothing. I think this was partly down to me kicking off about the courtesy car.

    Car was repaired and back to me by Thursday, so I think im one of the fortunate ones who hasn’t
    paid a penny.

    Interestingly, the advisor at the dealer said hes had a few golfs come in after the update with egr issues but wasn’t willing to give me too much detail. He also said this was a £1000 job and he was quite surprised customer services were willing to cover 100% costs.

    When I asked him why the egr would fail on my car at 50k he said it could be a number of reasons, but most likely its due to short stop start journeys. When I told him I cover a lot of motorway miles he was at a loss to explain why.

    Thanks to all on here for their stories

    Best of luck to anyone else who has the same issues
    • Steve2005
    • By Steve2005 24th Mar 17, 4:52 AM
    • 1 Posts
    • 1 Thanks
    Steve2005
    I have a 2010 Golf 2.0 tdi Mk 6 which had the emission fix last year, the car has 41k miles on the clock.
    About three weeks ago I had the glow plug symbol appear and the car went into limp mode.
    I called the RAC out who managed to clear the fault I took into my local VW dealers who couldn't find a fault because the RAC had cleared it. They wouldn't take my word that my problems had been caused by the EGr valve.
    The dealers told me to take the car in when it happened again. It happened again about 10 days ago and I had to drive 30 miles, in limp-mode, home. The car just wouldn't go up hills at all well. I also noticed that although the computer told me a was getting anything between 45 mpg and 200mpg!! But the fuel gauge told me a different story.
    I went back to the dealer who said that indeed it was the EGr valve and they would contact me within 48 hours as they were going to speak to VW.
    I asked whether it had anything to do with the emissions problems and I was flatly told no. I also ask why the parts seem so frail as I had to have a new water pump last year.
    After 48 hours I spoke to the dealers and they informed me that VW would pay in full for the replacement of the EGr valve. They keep the car about a day and a half.
    I got it back today and everything seems fine. They didn't charge me for the insurance on the courtesy car either.
    It's nice to come out on top for once.

    • alfiemorris
    • By alfiemorris 24th Mar 17, 9:16 PM
    • 13 Posts
    • 13 Thanks
    alfiemorris
    Two very lucky people I think! I just hope they (VW) do the decent thing with me then? There is a business set up close-by that say they can clean EGR valve using Terraclean technology? I'll try find out more and ask for guarantees if I have to resort to considering this treatment.
    • jimjames
    • By jimjames 25th Mar 17, 8:14 PM
    • 12,104 Posts
    • 10,558 Thanks
    jimjames
    Two very lucky people I think! I just hope they (VW) do the decent thing with me then? There is a business set up close-by that say they can clean EGR valve using Terraclean technology? I'll try find out more and ask for guarantees if I have to resort to considering this treatment.
    Originally posted by alfiemorris
    Have you looked at the remap option? If possible it would be considerably cheaper although obviously not cheaper than VW fixing for free!
    Remember the saying: if it looks too good to be true it almost certainly is.
    • nikkiclxrk
    • By nikkiclxrk 26th Mar 17, 9:36 PM
    • 1 Posts
    • 0 Thanks
    nikkiclxrk
    Hi all,

    Just wondering if anyone is still having EGR issues?

    I purchased my Mk6 golf 1.6 tdi 105 in 2014, from a private seller having only 5000miles on the clock at that point.

    It has always rang slightly roughly, with shaking engine, cutting out from cold and this evening the coil warning light flashing and car entering limp mode.

    I haven't taken it to VW for services and repairs, it's currently got 40,000 miles on the clock, and taken to a local garage for repairs.

    Last week I took the car to VW for the emissions correction, I wondered if VW still offered good will discounts? Especially seeing as I only service the vehicle locally. Has to pay £400 for cambelt replacement last month so could do without another steep bill!!

    Any help/advice would be much appreciated,

    Thanks,
    Nikki
    • citykid5
    • By citykid5 30th Mar 17, 4:22 PM
    • 777 Posts
    • 352 Thanks
    citykid5
    Would recommend the Volkswagen diesel customer forum emission scandal on Facebook
    Loads of vw customers having the same issues after the fix
    • Draved
    • By Draved 3rd Apr 17, 12:06 PM
    • 51 Posts
    • 11 Thanks
    Draved
    Just had a call from VW saying they have done the cheat update. They are also waiting from authorisation from VW to replace injector number 2 which apparently is the cause of the idle/cut out problem. I asked why this hasn't been picked up before and all I got back was that a new testing procedure may have been introduced if enough people had had the same issue. Told them that as a customer it would be nice to know a bit more after living with the issue for so long but she was just the messenger. I live in false hope this solves the problems.
    Originally posted by Draved
    It's been about a month since the fix and having the injector replaced (which they did under warranty). I have to admit the car runs better now than it ever has. It's pretty obviously got more power and the gear change indicator allows for longer between changes. What it has started doing which doesn't bode well for the future is having the cooling fan cut in when you turn off the engine. This is to help with the DPF regeneration cycle. It never used to do this so I can only assume it's getting fuller faster.
    • alfiemorris
    • By alfiemorris 12th Apr 17, 9:01 PM
    • 13 Posts
    • 13 Thanks
    alfiemorris
    Have you looked at the remap option? If possible it would be considerably cheaper although obviously not cheaper than VW fixing for free!
    Originally posted by jimjames
    Is that where the car's EGR gets mapped out of use Jim?
    • jimjames
    • By jimjames 12th Apr 17, 9:15 PM
    • 12,104 Posts
    • 10,558 Thanks
    jimjames
    Is that where the car's EGR gets mapped out of use Jim?
    Originally posted by alfiemorris
    Yes it is indeed. Mines now been done for over a month with no issues at all
    Remember the saying: if it looks too good to be true it almost certainly is.
    • Draved
    • By Draved 18th Apr 17, 12:10 PM
    • 51 Posts
    • 11 Thanks
    Draved
    Spoke too soon. Just had orange emissions lamp come on.
    Spoke to VW Martins to say how strange that it's just had it's cheat fix then an emissions light comes on a few weeks later.

    Obviously wouldn't comment.

    Earliest they can see me is Friday.
    • alfiemorris
    • By alfiemorris 19th Apr 17, 8:52 AM
    • 13 Posts
    • 13 Thanks
    alfiemorris
    VW eventually rang me yesterday. I still have no issues with my Mk6 2.0 Tdi. No warning light and good performance. This despite VW unable to load Emissions Update because of sporadic EGR fault code. I had the code checked by two garages local, one deleted it and the other confirmed it had returned, albeit "sporadic" VW said to return to main dealer to see if the update would go on. No indication that financial support would be forthcoming. Totally unsure what to do now? VW reminded me I don't have to have the update done but what about the badly designed EGR valve? I'm more concerned that like others on here, the car will go into limp mode. We start pulling our caravan soon for holiday breaks! So, whats the car worth. With the fault code, and if I stump up the money for peace of mind?
    • MIB60UK
    • By MIB60UK 21st Apr 17, 11:37 AM
    • 2 Posts
    • 0 Thanks
    MIB60UK
    Fyi
    Hi All,
    Yes I have had the ERG failure (Golf estate 2010 bluemotion), Yes VW did not diagnose the problem because the computer said no, Yes it nearly killed me as I was turning right across a busy junction when the engine just stopped, Yes it was replaced at my cost :-( This post is for information only, the EGR vale has 2 controls 1 electrically via the engine management the other via mechanical linkage poss. vacuum controlled it was this part that was jammed in my case. I eventually figured out why the fault was intermittent:- Even with the valve jammed the car would run more or less normally however when DPF cleaning mode kicks in the extra fuel ejected to make the engine run hotter chokes the engine if the EGR valve is in the wrong position. you can tell when the DPF cleaning kicks in because the idle revs increase from 800rpm to 900rpm, the stop start does not function and also when you stop the engine during the cleaning cycle the radiator cooling takes off for several minutes.

    Hope this helps.
    • nowisthetime500
    • By nowisthetime500 26th Apr 17, 12:48 PM
    • 1 Posts
    • 1 Thanks
    nowisthetime500
    MyUpdate
    To add my 2p worth.

    01/08/15 Bought Golf 1.6 TDi second hand from VW Specialist (Not dealer). 38,000 ml.
    05/08/15 Engine warning light comes on, so I take it back. They clear the fault but nothing more.
    14/08/15 VW Emissions scandal breaks…….great!
    Aug15-Aug16 glow plug light comes on sometimes a few times a day, sometimes not for months. I do nothing,
    Aug16 On holiday in Norfolk, glow plug warning and EGR light comes on. Call AA, diagnosed as EGR issue. Drive to Robinsons (VW North Walsham). Diagnosed as intermittent EGR issue, recommend waiting until fault is permanent. Interestingly they put on my investigation invoice, which was £50, “wait until fault is permanent and then contact VW about repair contribution”. Clearly they have been here before.
    Jan 17- Mar 17 Glow plug warning light is coming on pretty much all the time now, limp mode is a pain when on motorway. Also EGR light is coming on. When I take it to Lancaster (VW Loughton) for service and MOT they diagnose EGR problem, quote me £1250 for replacement. After some chat they say they will do it for £1000. I say I’m going to speak to VW customer services. I call VW customer services in Sheffield and have a fairly robust conversation with a young lady who is clearly well versed in this conversation. It is “NOT” a know fault she claims. Obviously I disagree strongly. We bat it back and forward going nowhere quickly. I say I will consider my position but intend to pursue the matter further. She offers to speak to Lancasters to see if she can make them give me a better discount. I say well they don’t owe me anything. Anyway, a few hours later, Lancaster’s call me back and they say VW will pay for everything…I’m gobsmacked! Car went in last week, work was done (plus emissions upgrade), problem has not re-occurred in the last two weeks.

    So, what is the lesson of my story. Firstly it is clearly clearly a known fault as others have described here. VW are clearly aware of it, it should be a recall and in time probably will. Don’t take the dealer best offer, speak to VW customer services, be really calm, but absolutely firm (it is not the call centre persons fault) that VW must pay for ALL of the repair, parts and labour. If they do not agree then be absolutely clear that you will take the matter further (watchdog, trading standards, your MP, social media etc.) VW are in the midst of a PR disaster at the moment. As Jones would say….they don’t like it up im! Good luck all. Thanks for all the previous posts, my outcome would probably have been different without reading the stories here.
    • MrBentOvertheBarrel
    • By MrBentOvertheBarrel 3rd May 17, 9:46 AM
    • 33 Posts
    • 5 Thanks
    MrBentOvertheBarrel
    Just one question I have to ask at this stage - What has happened to VW??

    Customer care - Gone
    Quality Products - Gone

    I feel like they have undone so many years of great build quality in 3 years. The issue I have now is that they are not showing any signs of trying to repair this broken UK market. There are many of us rolling around in card affected by the ECU issues, EGR issues and all the cost that involved to the customer is going unrecognized and without care. In my case, they have basically called me a liar and that the EGR issue I suffered was not down to manufacturing faults (despite me providing them with evidence of them admitting this)...

    Governments aren't backing the UK population of affected users despite huge press and millions of £'s being spent by the customer for issue created BT VW.

    What has happened to VW????
    • ipjeffrey
    • By ipjeffrey 4th May 17, 12:17 AM
    • 8 Posts
    • 2 Thanks
    ipjeffrey
    Have you visited the Facebook page set up by VW owners who have had the fix.

    The Volkswagen Diesel Customer Forum (Emissions Scandal)

    You may have got a free or discounted EGR, but if they applied the software fix this may just be the start of a whole host of new problems!

    If you haven't had the fix I would urge you to look at the mounting evidence of the problems this is causing.
    Last edited by ipjeffrey; 04-05-2017 at 12:19 AM. Reason: spelling correction
    • MrBentOvertheBarrel
    • By MrBentOvertheBarrel 4th May 17, 12:14 PM
    • 33 Posts
    • 5 Thanks
    MrBentOvertheBarrel
    What a terrible situation to be in as a car owner:

    EGR = Bad placement causes damages to the EGR and VW show no attempt at helping customers and leaving them to foot the bill.

    ECU = Bad figure to fix emissions which now needs a change that leads to varied issues with the car. VW showing no attempt at helping customers. I was also told that NOT doing this work would impact resale values. That was after the dealership made me wait 32 minutes to book my car in for an MOT. 2 other customers present also waiting.

    Car (Those affected) values drop = VW showing no attempt as helping customers with this financial loss.

    Ombudsman doing nothing and not even recognizing these issues, instead, telling people to go and gather evidence.

    VW are rewarding Germany & US customers compensation. UK customers get nothing.

    My next car in Septemeber will NOT be a VW.
    Last edited by MrBentOvertheBarrel; 04-05-2017 at 12:19 PM.
    • ledonster
    • By ledonster 11th Jun 17, 11:09 AM
    • 2 Posts
    • 0 Thanks
    ledonster
    How old?
    some of these post fills me with hope. My 2011 Passat 1.6D blue motion has started doing the same thing. I have not had the fix yet so it has not been caused by this. it has only done 72k miles and been serviced by dealer except for last 3 services. I have checked mine and the last 3 services have been done by independent garages. The last one was last week during which my mechanic cleared the faults and told me I will probably need to bite the bullet and replace the EGR. Sure enough, its doing it again. I am going to seek some advice before speaking to VW in Norwich to see what they say... Any advice on how to approach this would be much appreciated.
    Last edited by ledonster; 11-06-2017 at 11:39 AM.
    • ledonster
    • By ledonster 11th Jun 17, 11:53 AM
    • 2 Posts
    • 0 Thanks
    ledonster
    how did you get on?
    I am having the same issuee with VW over this EGR Valve problem at the moment.

    I have a 61 plate MK6 Golf 1.6 Bluemotion DSG with 36000 on the clock.

    For the last couple of months there has been a slight change in how the car feels when going through the gears and a slight lack of power compared to a few months ago. I thought this could just be down to the cold weather until one day the flashing glow plug light came up on the dash and I lost all power going up a hill. There was nowhere to pull over so I had to crawl up the hill in second gear at 15mph!

    Kept happening over the course of the next week so booked it in for a service and diagnostics check. VW told me that the EGR Valve has a mechanical fault and that they'd spoke to VW who weren't willing to offer a goodwill gesture. So I'm left with a £1100 bill for replacement.

    I've told them that I've seen it's a common issue with cars of this type and there's plenty of evidence online to suggest that massive discounts have been given to others with the same problem. They initially tried telling me they've never known any issues of this type!!

    Is there any way I can take this further if I don't get an outcome I'm happy with? Or is it just a case of tough luck?

    I've told them unless we reach a compromise that I won't be getting the repair done at a VW dealership, I won't be having any further services or MOT's done with them and I will actively discourage people from buying a VW or using their services.

    The catalytix converter warning light is now showing. If I continue to drive it before getting the repair done will I risk causing more damage to the vehicle?

    I'm still waiting to hear back from the VW customer care team after nearly 48 hours but any help would be massively appreciated.
    Originally posted by CraigB91

    Did you get anywhere with this?
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

323Posts Today

3,029Users online

Martin's Twitter
  • RT @LordsEconCom: On Tuesday Martin Lewis, Hannah Morrish & Shakira Martin gave evidence to the Cttee. Read the full transcript here: https?

  • Ta ta for now. Half term's starting, so I'm exchanging my MoneySavingExpert hat for one that says Daddy in big letters. See you in a week.

  • RT @thismorning: Can @MartinSLewis' deals save YOU cash? ???? https://t.co/igbHCwzeiN

  • Follow Martin