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Talktalk email problem
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# 1
Serida
Old 15-11-2013, 9:35 AM
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Default Talktalk email problem

I am with Talktalk but for the last few days I have been unable to access my emails. The message is 'You have undefined new mails in your inbox'. I have been able to access them by going to aol but I would like not to have to get them this way. Do I contact Talktalk regarding this? - something I am reluctant to do as they always tie me up in knots or is there something I can do myself on the computer to rectify the problem please? Any help would be much appreciated. Thank you.
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# 2
aqua111
Old 15-11-2013, 9:50 AM
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Had problems with Outlook Express after Talk Talk advised me how to adjust Emails that would not open.
Emails did not arrive at all after their advice!!!!
After many calls to technical line, I gave up.
I am now with Plusnet and no problems.
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# 3
grumpycrab
Old 15-11-2013, 10:10 AM
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Default

Quote:
Originally Posted by Serida View Post
The message is 'You have undefined new mails in your inbox'.
Which browser do you use? Try a different one. (Why? I googled the error and it appears people using Firefox have this issue with TalkTalk. Try Internet Explorer.)
2 steps to Windows8 heaven:-
1. install a Start button e.g. classicshell
2. run modern (Metro) apps in a window e.g. Stardock ModernMix
And most useful shortcut? Windows key+D
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# 4
Serida
Old 15-11-2013, 10:30 AM
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Thank you for your help. I use Internet Explorer. Have just tried using Google Chrome and got the emails no problem. Seriously thinking of changing to PlusNet but it's always so much hassle - Talktalk always make me an offer I can't refuse when I ask for my MAC code and the thought of advising people of my new email address fills me with horror - I always forget companies that I don't use very often.
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# 5
espresso
Old 15-11-2013, 10:39 AM
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Quote:
Originally Posted by Serida View Post
Thank you for your help. I use Internet Explorer. Have just tried using Google Chrome and got the emails no problem. Seriously thinking of changing to PlusNet but it's always so much hassle - Talktalk always make me an offer I can't refuse when I ask for my MAC code and the thought of advising people of my new email address fills me with horror - I always forget companies that I don't use very often.
This is why you should not use ISP e-mail accounts! Make the change now to a non ISP account, there are plenty to choose from and then you are not tied to your ISP.
Blue text on this forum usually signifies hyperlinks, so click on them!..
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# 6
WTFH
Old 15-11-2013, 10:39 AM
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Hold on, you're thinking of change broadband provider because Microsoft Internet Explorer doesn't work properly?

Is it just me, or is that twisted logic?
1. Have you tried to Google the answer?
2. If you were in the other person's shoes, how would you react?
3. Do you want a quick answer or better understanding?
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# 7
Serida
Old 15-11-2013, 10:49 AM
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Internet Explorer works fine for me usually. It's just that I've had many problems with Talktalk over the years. Maybe my logic is a bit twisted.
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# 8
macman
Old 15-11-2013, 10:59 AM
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Quote:
Originally Posted by Serida View Post
Thank you for your help. I use Internet Explorer. Have just tried using Google Chrome and got the emails no problem. Seriously thinking of changing to PlusNet but it's always so much hassle - Talktalk always make me an offer I can't refuse when I ask for my MAC code and the thought of advising people of my new email address fills me with horror - I always forget companies that I don't use very often.
One group bcc email to all your contacts is not exactly arduous..maybe 5 minutes work? But better to take espresso's advice and use a non-ISP-specific account.
No free lunch, and no free laptop
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# 9
elektra
Old 15-11-2013, 2:26 PM
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if it has just been happening in the last few days and only on IE then it is probably caused by IE upgrading to version 11.

Can you check which version you have ?

see this thread about other users with problems with IE11

http://forums.moneysavingexpert.com/....php?t=4820827
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# 10
Serida
Old 16-11-2013, 7:16 AM
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Yes, I upgraded to 11 a few days ago - must have been round about that time that the problem with emails started. I hadn't put 2 and 2 together. I suppose I'll have to wait to see if it sorts itself out with time!
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# 11
50Twuncle
Old 16-11-2013, 8:44 AM
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Quote:
Originally Posted by Serida View Post
I am with Talktalk but for the last few days I have been unable to access my emails. The message is 'You have undefined new mails in your inbox'. I have been able to access them by going to aol but I would like not to have to get them this way. Do I contact Talktalk regarding this? - something I am reluctant to do as they always tie me up in knots or is there something I can do myself on the computer to rectify the problem please? Any help would be much appreciated. Thank you.
OK - More important than the browser (you can see the emails in "web based" aol mail ?) is the email client ...
What are you using to read emails ?
outlook, outlook express, thunderbird or something else ?
sorry, in advance, if I have grabbed the wrong end of the stick
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# 12
Serida
Old 16-11-2013, 9:12 AM
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I use I.E. then click on Webmail. I'm now using Google Chrome and go to the Talktalk website and click 'mail' and then I can read my emails.
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# 13
WTFH
Old 16-11-2013, 9:26 AM
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Quote:
Originally Posted by Serida View Post
I use I.E. then click on Webmail. I'm now using Google Chrome and go to the Talktalk website and click 'mail' and then I can read my emails.
Stick to using Chrome until Microsoft fix Internet Explorer.
1. Have you tried to Google the answer?
2. If you were in the other person's shoes, how would you react?
3. Do you want a quick answer or better understanding?
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# 14
50Twuncle
Old 16-11-2013, 9:36 AM
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Quote:
Originally Posted by Serida View Post
I use I.E. then click on Webmail. I'm now using Google Chrome and go to the Talktalk website and click 'mail' and then I can read my emails.


Why don't you, at least try Windows Live Mail to deal with your
emails ?
This will save you from having to log on to TalkTalk website to read/send them....
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# 15
Yorkie1
Old 16-11-2013, 8:02 PM
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You shouldn't have to change your email address. I have one which is hosted by TT (they inherited it when they bought out a previous ISP) but I use PlusNet as my ISP.

I just have TT email log-in as my home page when I've connected to t'interweb via PlusNet, and check my emails from there.
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# 16
50Twuncle
Old 16-11-2013, 8:14 PM
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Simply - use an email client to deal with your email
Problem solved
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