Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    xapo99
    Unauthorised money taken mwsf.co.uk
    • #1
    • 26th Oct 13, 11:49 AM
    Unauthorised money taken mwsf.co.uk 26th Oct 13 at 11:49 AM
    I applied for a payday loan, then decided it wasn't a good idea, as I would be better just selling some stuff on ebay to cover my outgoings. I applied via what seemed a quite reputable firm, but they have handed my card details onto a firm called

    mwsf.co.uk, who are basically, these people :

    EQI Independent Ltd trading as Moneywarehouse PO BOX 290, Cheadle, Cheshire

    Anyway they have basically stolen 36.31 from my account today, meaning I can't go shopping (yes sad and broke I know) and my bank the Natwest, just couldn't care less.

    Anyone have any input, or can help ? Thanks
Page 1
    • Buzby
    • By Buzby 26th Oct 13, 12:12 PM
    • 7,898 Posts
    • 2,884 Thanks
    Buzby
    • #2
    • 26th Oct 13, 12:12 PM
    • #2
    • 26th Oct 13, 12:12 PM
    What was the money taken for?

    You voluntarily proved the card number for debits to be made - if the amount taken was in error, you ask for it back. There is no theft involved, so not a police matter.
  • xapo99
    • #3
    • 26th Oct 13, 12:28 PM
    • #3
    • 26th Oct 13, 12:28 PM
    You voluntarily proved the card number for debits to be made...I think the point is, I didn't. As a side note, I used to work as fraud protection officer for a bank, internet banking, and wrote guidelines to prevent phishing.

    With the greatest respect, your smug reply wasn't very helpful.
    • imoneyop
    • By imoneyop 26th Oct 13, 12:32 PM
    • 808 Posts
    • 1,298 Thanks
    imoneyop
    • #4
    • 26th Oct 13, 12:32 PM
    • #4
    • 26th Oct 13, 12:32 PM
    So which site did you provide your card details on then?
    • DCFC79
    • By DCFC79 26th Oct 13, 12:33 PM
    • 26,980 Posts
    • 17,133 Thanks
    DCFC79
    • #5
    • 26th Oct 13, 12:33 PM
    • #5
    • 26th Oct 13, 12:33 PM
    I applied for a payday loan, then decided it wasn't a good idea, as I would be better just selling some stuff on ebay to cover my outgoings. I applied via what seemed a quite reputable firm, but they have handed my card details onto a firm called

    mwsf.co.uk, who are basically, these people :

    EQI Independent Ltd trading as Moneywarehouse PO BOX 290, Cheadle, Cheshire

    Anyway they have basically stolen 36.31 from my account today, meaning I can't go shopping (yes sad and broke I know) and my bank the Natwest, just couldn't care less.

    Anyone have any input, or can help ? Thanks
    Originally posted by xapo99
    You say you had decided it wasnt a good idea so did you contact them to say could you cancel the loan ?

    Have they stolen it though ? You handed over your card details though.

    Im guessing you applied via a loan broker site.

    What did Natwest say when you contacted them ?
    Last edited by DCFC79; 26-10-2013 at 12:49 PM.
  • R P W
    • #6
    • 26th Oct 13, 12:37 PM
    • #6
    • 26th Oct 13, 12:37 PM
    You voluntarily proved the card number for debits to be made...I think the point is, I didn't. As a side note, I used to work as fraud protection officer for a bank, internet banking, and wrote guidelines to prevent phishing.

    With the greatest respect, your smug reply wasn't very helpful.
    Originally posted by xapo99
    Hardly smug! Fact, yes!

    Did you read the terms and conditions on the site you applied on?

    Likely a broker site and this likely their fee.
    • imoneyop
    • By imoneyop 26th Oct 13, 12:44 PM
    • 808 Posts
    • 1,298 Thanks
    imoneyop
    • #7
    • 26th Oct 13, 12:44 PM
    • #7
    • 26th Oct 13, 12:44 PM
    Anyone have any input, or can help ? Thanks
    Originally posted by xapo99
    Have you written to moneywarehouse requesting a refund as detailed in their T&Cs?
    • DCFC79
    • By DCFC79 26th Oct 13, 12:54 PM
    • 26,980 Posts
    • 17,133 Thanks
    DCFC79
    • #8
    • 26th Oct 13, 12:54 PM
    • #8
    • 26th Oct 13, 12:54 PM
    Re the shopping aspect of it, do you have any food at all in the cupboards etc ? What money do you have to buy food with ?

    You might be better off looking at the old style board for food ideas.
  • worried48
    • #9
    • 26th Oct 13, 1:01 PM
    • #9
    • 26th Oct 13, 1:01 PM
    The £36.31 is their broker fee and is a lot less than other brokers. You are entitled to have all of it back except £5 if you follow their terms and conditions - that is the law. In this case, they don't even mention retaining £5 so it may be that you get it all back, and they want you to request it in an email rather than in writing, this is the email address customerservice@MoneyWarehouse.co.uk

    If in fact you are saying that you applied via another site which did not make it clear that there would be a fee, then that may be another matter, but frankly I think it is far more likely that the terms were clear enough. You did, after all, enter your card details.
    Vanquis £2994.71 Aqua £1941.13 Capital One £970.77
    Barclaycard £1599.58 Oxendales £847.62 Luma £200 Marisota £77.72 Overdraft £1491.30 Loan £7000 Husband's Barclaycard £10,000 Husband's Mastercard £167.30 Husband's loan £8409.86 Husband's Overdraft £1036.32 Business credit card £3000
    • magpiecottage
    • By magpiecottage 26th Oct 13, 1:27 PM
    • 9,024 Posts
    • 5,505 Thanks
    magpiecottage
    Two issues:

    First, if the OP says the debit to their account was unauthorised then the bank must refund it unless they can show it was more likely than not that it was authorised. This is in FCA rule BCOBS 5.1.11R, which has the force of law. If they do not the OP can ask the FOS for assistance.

    Second. The OP can complain to the firm that took the money. As this is a consumer credit issue, FOS has jurisdiction over them too.

    However, FOS will only intervene if the OP first complains to the business and does not receive an outcome that is satisfactory within 8 weeks.
    It is a statement of fact, not an advertisement, that I investigate complaints against small firms of financial advisers for a living.

    That is why I know my way around both the FCA Handbook (for financial businesses) and the Conduct of Authorised Persons Rules (for CMCs).
  • xapo99
    Ok, I appreciate the answers, and I appreciate stating the 'fact's and the fact that I was 'stupid' may be a variable.

    I'll break down what happened in a sort of scenario way, but at no time did I directly give these people my card details.

    It worked a bit like this...I rang up a shop and paid for a potato over the phone, they recorded my card details on some paper, to enter into their machine later one.

    In the mean time, the shop gave the details to the shop next door, who charged me money, 'in case I wanted to buy a carrot'.

    Simple enough ?
  • xapo99
    Hardly smug! Fact, yes!

    Did you read the terms and conditions on the site you applied on?

    Likely a broker site and this likely their fee.
    Originally posted by R P W
    Tact doesn't cost anything. I wouldn't have been surprised if he put 'LOL' after his reply.

    Anyway, I didn't agree to give these people any money, I know this because I know I wouldn't benefit from it.

    Like I said, I used to write phishing scam protection advice and stuff, I know all the tricks, I had entered my card details simply as the method of repayment when the other place did my application.

    I also unticked, give my stuff to third parties. But I know they did as I received about 356,000 txt messages about loans, and have had to change my mobile number !
    • dealer wins
    • By dealer wins 26th Oct 13, 2:04 PM
    • 5,516 Posts
    • 10,265 Thanks
    dealer wins
    OP your whole posting history is about debt, you should know better than to give out your card details on a broker site really!!
    All replies are super fluffy and nice, and newbies are so lovely and welcome. PPR never again!
    • poppasmurf_bewdley
    • By poppasmurf_bewdley 26th Oct 13, 2:04 PM
    • 4,683 Posts
    • 4,784 Thanks
    poppasmurf_bewdley
    The last time I applied for a loan, the idea was that they gave ME money, which they did.

    Can I ask what you expected when they asked you for your Debit Card details? The only time anyone has ever asked me for those details is when I have been buying something and I have been expecting them to levy a charge.
    There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O.S. Nock
    • stclair
    • By stclair 26th Oct 13, 2:29 PM
    • 6,240 Posts
    • 3,344 Thanks
    stclair
    I applied for a payday loan, then decided it wasn't a good idea, as I would be better just selling some stuff on ebay to cover my outgoings. I applied via what seemed a quite reputable firm, but they have handed my card details onto a firm called

    mwsf.co.uk, who are basically, these people :

    EQI Independent Ltd trading as Moneywarehouse PO BOX 290, Cheadle, Cheshire

    Anyway they have basically stolen 36.31 from my account today, meaning I can't go shopping (yes sad and broke I know) and my bank the Natwest, just couldn't care less.

    Anyone have any input, or can help ? Thanks
    Originally posted by xapo99
    You could speak to The Retailer Disputes/Chargebacks team and are contactable on the numbers below.

    Credit Cards 0845 300 6376
    Debit cards 0845 366 0391


    They are available from 08.00 - 18.00 Monday – Friday.
    Last edited by stclair; 26-10-2013 at 2:57 PM.
    I Work For the RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • Apples2
    I'd love to read something OP has written about fraud prevention.

    This example is one of the most basic yet OP had no idea what to do about it nor had any idea how certain it was to happen in the first place.

    Even with the outstanding fraud prevent skills, hasn't even told us the company responsible for passing his details on.
  • worried48
    About a year ago, I was desperate for a loan - desperate enough to try all the websites I could find. I didn't realise that loans for poor credit (and mine was nowhere near as bad as some - no defaults at all, nothing worse than one month late payment) do not exist any more. All I got was an endless stream of emails and texts offering me payday loans and guarantor loans. A small percentage looked as if they were from actual lenders other than payday / guarantor lenders, but by the time I had been bombarded with the brokers, I was beginning to realise that those appearing to be lenders were just brokers cleverly disguising themselves until the last minute.

    To be fair, in all those emails and websites, I never found even one that didn't make it perfectly clear that a broker fee would be payable. I never entered my card details anywhere except, eventually, on Wonga's website, and so I was never debited with anything I did not expect.

    I find it hard to believe that there are websites around that really do not make it clear they are taking your money. They do, after all, have to maintain certain standards. Every time anyone here has specified the website used, it has been perfectly clear to me that payment is involved.

    OP - I for one would be genuinely interested to know which site you went to originally, and on which site you entered your card details.
    Vanquis £2994.71 Aqua £1941.13 Capital One £970.77
    Barclaycard £1599.58 Oxendales £847.62 Luma £200 Marisota £77.72 Overdraft £1491.30 Loan £7000 Husband's Barclaycard £10,000 Husband's Mastercard £167.30 Husband's loan £8409.86 Husband's Overdraft £1036.32 Business credit card £3000
    • societys child
    • By societys child 26th Oct 13, 4:58 PM
    • 3,536 Posts
    • 3,506 Thanks
    societys child
    I'd love to read something OP has written about fraud prevention.
    Originally posted by Apples2
    Yes, that was my first thought. Should be an informative read . . .
    "The British people have chosen to take back their freedom"
    Xavier Bertrand, head of the Hauts-de-France region that includes the Calais camp
    • Rachyk
    • By Rachyk 26th Oct 13, 5:03 PM
    • 37 Posts
    • 156 Thanks
    Rachyk
    Isn't it possible that as the OP didn't go through with the loan they didn't expect to be charged?!?! It's so disheartening to read comments where people are negative to the OP when all they're doing is asking for advice!
    • JuicyJesus
    • By JuicyJesus 26th Oct 13, 5:08 PM
    • 2,488 Posts
    • 2,556 Thanks
    JuicyJesus
    Isn't it possible that as the OP didn't go through with the loan they didn't expect to be charged?!?! It's so disheartening to read comments where people are negative to the OP when all they're doing is asking for advice!
    Originally posted by Rachyk
    It's one thing to do that out of ignorance or naivete, it's another to do that and then claim you're really clever because you have a background in fraud prevention but you did it anyway.
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
Welcome to our new Forum!

Our aim's to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,561Posts Today

5,818Users online

Martin's Twitter