Main site > MoneySavingExpert.com Forums > Essential Money > Loans > Unauthorised money taken mwsf.co.uk (Page 1)

IMPORTANT! This is MoneySavingExpert's open forum - anyone can post

Please exercise caution & report any spam, illegal, offensive, racist, libellous post to forumteam@moneysavingexpert.com

  • Be nice to all MoneySavers
  • All the best tips go in the MoneySavingExpert weekly email

    Plus all the new guides, deals & loopholes

  • No spam/referral links
or Login with Facebook
Unauthorised money taken mwsf.co.uk
Reply
Views: 39,283
Thread Tools Search this Thread Display Modes
# 1
xapo99
Old 26-10-2013, 11:49 AM
MoneySaving Convert
 
Join Date: Dec 2012
Posts: 31
Thanked 9 Times in 9 Posts
Default Unauthorised money taken mwsf.co.uk

I applied for a payday loan, then decided it wasn't a good idea, as I would be better just selling some stuff on ebay to cover my outgoings. I applied via what seemed a quite reputable firm, but they have handed my card details onto a firm called

mwsf.co.uk, who are basically, these people :

EQI Independent Ltd trading as Moneywarehouse PO BOX 290, Cheadle, Cheshire

Anyway they have basically stolen 36.31 from my account today, meaning I can't go shopping (yes sad and broke I know) and my bank the Natwest, just couldn't care less.

Anyone have any input, or can help ? Thanks
xapo99 is offline
Reply With Quote Report Post
# 2
Buzby
Old 26-10-2013, 12:12 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Feb 2008
Location: Scotland
Posts: 7,512
Thanked 2,735 Times in 2,093 Posts
Default

What was the money taken for?

You voluntarily proved the card number for debits to be made - if the amount taken was in error, you ask for it back. There is no theft involved, so not a police matter.
Buzby is online now
Reply With Quote Report Post
The Following 3 Users Say Thank You to Buzby For This Useful Post: Show me >>
# 3
xapo99
Old 26-10-2013, 12:28 PM
MoneySaving Convert
 
Join Date: Dec 2012
Posts: 31
Thanked 9 Times in 9 Posts
Default

You voluntarily proved the card number for debits to be made...I think the point is, I didn't. As a side note, I used to work as fraud protection officer for a bank, internet banking, and wrote guidelines to prevent phishing.

With the greatest respect, your smug reply wasn't very helpful.
xapo99 is offline
Reply With Quote Report Post
# 4
imoneyop
Old 26-10-2013, 12:32 PM
Serious MoneySaving Fan
 
Join Date: Jan 2007
Posts: 805
Thanked 1,292 Times in 568 Posts
Default

So which site did you provide your card details on then?
imoneyop is offline
Reply With Quote Report Post
The Following User Says Thank You to imoneyop For This Useful Post: Show me >>
# 5
DCFC79
Old 26-10-2013, 12:33 PM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Aug 2008
Location: Gloucestershire
Posts: 22,662
Thanked 14,305 Times in 8,778 Posts
Default

Quote:
Originally Posted by xapo99 View Post
I applied for a payday loan, then decided it wasn't a good idea, as I would be better just selling some stuff on ebay to cover my outgoings. I applied via what seemed a quite reputable firm, but they have handed my card details onto a firm called

mwsf.co.uk, who are basically, these people :

EQI Independent Ltd trading as Moneywarehouse PO BOX 290, Cheadle, Cheshire

Anyway they have basically stolen 36.31 from my account today, meaning I can't go shopping (yes sad and broke I know) and my bank the Natwest, just couldn't care less.

Anyone have any input, or can help ? Thanks
You say you had decided it wasnt a good idea so did you contact them to say could you cancel the loan ?

Have they stolen it though ? You handed over your card details though.

Im guessing you applied via a loan broker site.

What did Natwest say when you contacted them ?

Last edited by DCFC79; 26-10-2013 at 12:49 PM.
DCFC79 is offline
Reply With Quote Report Post
The Following 2 Users Say Thank You to DCFC79 For This Useful Post: Show me >>
# 6
R P W
Old 26-10-2013, 12:37 PM
Serious MoneySaving Fan
 
Join Date: Jun 2012
Posts: 1,368
Thanked 1,305 Times in 620 Posts
Default

Quote:
Originally Posted by xapo99 View Post
You voluntarily proved the card number for debits to be made...I think the point is, I didn't. As a side note, I used to work as fraud protection officer for a bank, internet banking, and wrote guidelines to prevent phishing.

With the greatest respect, your smug reply wasn't very helpful.
Hardly smug! Fact, yes!

Did you read the terms and conditions on the site you applied on?

Likely a broker site and this likely their fee.
R P W is offline
Reply With Quote Report Post
The Following 6 Users Say Thank You to R P W For This Useful Post: Show me >>
# 7
imoneyop
Old 26-10-2013, 12:44 PM
Serious MoneySaving Fan
 
Join Date: Jan 2007
Posts: 805
Thanked 1,292 Times in 568 Posts
Default

Quote:
Originally Posted by xapo99 View Post
Anyone have any input, or can help ? Thanks
Have you written to moneywarehouse requesting a refund as detailed in their T&Cs?
imoneyop is offline
Reply With Quote Report Post
The Following 4 Users Say Thank You to imoneyop For This Useful Post: Show me >>
# 8
DCFC79
Old 26-10-2013, 12:54 PM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Aug 2008
Location: Gloucestershire
Posts: 22,662
Thanked 14,305 Times in 8,778 Posts
Default

Re the shopping aspect of it, do you have any food at all in the cupboards etc ? What money do you have to buy food with ?

You might be better off looking at the old style board for food ideas.
DCFC79 is offline
Reply With Quote Report Post
The Following 2 Users Say Thank You to DCFC79 For This Useful Post: Show me >>
# 9
worried48
Old 26-10-2013, 1:01 PM
MoneySaving Stalwart
 
Join Date: Sep 2010
Posts: 487
Thanked 326 Times in 183 Posts
Default

The £36.31 is their broker fee and is a lot less than other brokers. You are entitled to have all of it back except £5 if you follow their terms and conditions - that is the law. In this case, they don't even mention retaining £5 so it may be that you get it all back, and they want you to request it in an email rather than in writing, this is the email address customerservice@MoneyWarehouse.co.uk

If in fact you are saying that you applied via another site which did not make it clear that there would be a fee, then that may be another matter, but frankly I think it is far more likely that the terms were clear enough. You did, after all, enter your card details.
Vanquis £2994.71 Aqua £1941.13 Capital One £970.77
Barclaycard £1599.58 Oxendales £847.62 Luma £200 Marisota £77.72 Overdraft £1491.30 Loan £7000 Husband's Barclaycard £10,000 Husband's Mastercard £167.30 Husband's loan £8409.86 Husband's Overdraft £1036.32 Business credit card £3000
worried48 is offline
Reply With Quote Report Post
The Following 2 Users Say Thank You to worried48 For This Useful Post: Show me >>
# 10
magpiecottage
Old 26-10-2013, 1:27 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Aug 2007
Location: Berkshire
Posts: 7,109
Thanked 4,219 Times in 2,895 Posts
Default

Two issues:

First, if the OP says the debit to their account was unauthorised then the bank must refund it unless they can show it was more likely than not that it was authorised. This is in FCA rule BCOBS 5.1.11R, which has the force of law. If they do not the OP can ask the FOS for assistance.

Second. The OP can complain to the firm that took the money. As this is a consumer credit issue, FOS has jurisdiction over them too.

However, FOS will only intervene if the OP first complains to the business and does not receive an outcome that is satisfactory within 8 weeks.
I run a consultancy to help Independent Financial Advisers to comply with their rules and resolve complaints. Although I am qualified to, I don't advise consumers for reward.
magpiecottage is offline
Reply With Quote Report Post
# 11
xapo99
Old 26-10-2013, 1:33 PM
MoneySaving Convert
 
Join Date: Dec 2012
Posts: 31
Thanked 9 Times in 9 Posts
Default

Ok, I appreciate the answers, and I appreciate stating the 'fact's and the fact that I was 'stupid' may be a variable.

I'll break down what happened in a sort of scenario way, but at no time did I directly give these people my card details.

It worked a bit like this...I rang up a shop and paid for a potato over the phone, they recorded my card details on some paper, to enter into their machine later one.

In the mean time, the shop gave the details to the shop next door, who charged me money, 'in case I wanted to buy a carrot'.

Simple enough ?
xapo99 is offline
Reply With Quote Report Post
# 12
xapo99
Old 26-10-2013, 1:37 PM
MoneySaving Convert
 
Join Date: Dec 2012
Posts: 31
Thanked 9 Times in 9 Posts
Default

Quote:
Originally Posted by R P W View Post
Hardly smug! Fact, yes!

Did you read the terms and conditions on the site you applied on?

Likely a broker site and this likely their fee.
Tact doesn't cost anything. I wouldn't have been surprised if he put 'LOL' after his reply.

Anyway, I didn't agree to give these people any money, I know this because I know I wouldn't benefit from it.

Like I said, I used to write phishing scam protection advice and stuff, I know all the tricks, I had entered my card details simply as the method of repayment when the other place did my application.

I also unticked, give my stuff to third parties. But I know they did as I received about 356,000 txt messages about loans, and have had to change my mobile number !
xapo99 is offline
Reply With Quote Report Post
The Following User Says Thank You to xapo99 For This Useful Post: Show me >>
# 13
dealer wins
Old 26-10-2013, 2:04 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Apr 2007
Location: Kilburn London
Posts: 4,276
Thanked 7,820 Times in 2,765 Posts
Default

OP your whole posting history is about debt, you should know better than to give out your card details on a broker site really!!
110% effort is 120% too much.
dealer wins is offline
Reply With Quote Report Post
The Following 5 Users Say Thank You to dealer wins For This Useful Post: Show me >>
# 14
poppasmurf_bewdley
Old 26-10-2013, 2:04 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Aug 2007
Location: The beautiful county of Worcestershire
Posts: 3,239
Thanked 2,882 Times in 1,427 Posts
Default

The last time I applied for a loan, the idea was that they gave ME money, which they did.

Can I ask what you expected when they asked you for your Debit Card details? The only time anyone has ever asked me for those details is when I have been buying something and I have been expecting them to levy a charge.



I used to be a Conservative, but I'm better now.
poppasmurf_bewdley is offline
Reply With Quote Report Post
The Following 3 Users Say Thank You to poppasmurf_bewdley For This Useful Post: Show me >>
# 15
stclair
Old 26-10-2013, 2:29 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Sep 2008
Posts: 5,373
Thanked 2,957 Times in 1,895 Posts
Default

Quote:
Originally Posted by xapo99 View Post
I applied for a payday loan, then decided it wasn't a good idea, as I would be better just selling some stuff on ebay to cover my outgoings. I applied via what seemed a quite reputable firm, but they have handed my card details onto a firm called

mwsf.co.uk, who are basically, these people :

EQI Independent Ltd trading as Moneywarehouse PO BOX 290, Cheadle, Cheshire

Anyway they have basically stolen 36.31 from my account today, meaning I can't go shopping (yes sad and broke I know) and my bank the Natwest, just couldn't care less.

Anyone have any input, or can help ? Thanks
You could speak to The Retailer Disputes/Chargebacks team and are contactable on the numbers below.

Credit Cards 0845 300 6376
Debit cards 0845 366 0391


They are available from 08.00 - 18.00 Monday – Friday.
I Work For NatWest
However Any Opinion Given On MSE Is Strictly My Own

Last edited by stclair; 26-10-2013 at 2:57 PM.
stclair is offline
Reply With Quote Report Post
# 16
Apples2
Old 26-10-2013, 3:08 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Mar 2009
Posts: 5,808
Thanked 9,130 Times in 3,735 Posts
Default

I'd love to read something OP has written about fraud prevention.

This example is one of the most basic yet OP had no idea what to do about it nor had any idea how certain it was to happen in the first place.

Even with the outstanding fraud prevent skills, hasn't even told us the company responsible for passing his details on.
Apples2 is offline
Reply With Quote Report Post
The Following 8 Users Say Thank You to Apples2 For This Useful Post: Show me >>
# 17
worried48
Old 26-10-2013, 4:35 PM
MoneySaving Stalwart
 
Join Date: Sep 2010
Posts: 487
Thanked 326 Times in 183 Posts
Default

About a year ago, I was desperate for a loan - desperate enough to try all the websites I could find. I didn't realise that loans for poor credit (and mine was nowhere near as bad as some - no defaults at all, nothing worse than one month late payment) do not exist any more. All I got was an endless stream of emails and texts offering me payday loans and guarantor loans. A small percentage looked as if they were from actual lenders other than payday / guarantor lenders, but by the time I had been bombarded with the brokers, I was beginning to realise that those appearing to be lenders were just brokers cleverly disguising themselves until the last minute.

To be fair, in all those emails and websites, I never found even one that didn't make it perfectly clear that a broker fee would be payable. I never entered my card details anywhere except, eventually, on Wonga's website, and so I was never debited with anything I did not expect.

I find it hard to believe that there are websites around that really do not make it clear they are taking your money. They do, after all, have to maintain certain standards. Every time anyone here has specified the website used, it has been perfectly clear to me that payment is involved.

OP - I for one would be genuinely interested to know which site you went to originally, and on which site you entered your card details.
Vanquis £2994.71 Aqua £1941.13 Capital One £970.77
Barclaycard £1599.58 Oxendales £847.62 Luma £200 Marisota £77.72 Overdraft £1491.30 Loan £7000 Husband's Barclaycard £10,000 Husband's Mastercard £167.30 Husband's loan £8409.86 Husband's Overdraft £1036.32 Business credit card £3000
worried48 is offline
Reply With Quote Report Post
The Following User Says Thank You to worried48 For This Useful Post: Show me >>
# 18
societys child
Old 26-10-2013, 4:58 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Dec 2010
Location: Leodis . . .
Posts: 2,308
Thanked 2,105 Times in 1,161 Posts
Default

Quote:
Originally Posted by Apples2 View Post
I'd love to read something OP has written about fraud prevention.
Yes, that was my first thought. Should be an informative read . . .

The Glasses guide value of my truck goes up and down depending how much diesel I put in it
societys child is offline
Reply With Quote Report Post
The Following 4 Users Say Thank You to societys child For This Useful Post: Show me >>
# 19
Rachyk
Old 26-10-2013, 5:03 PM
MoneySaving Convert
 
Join Date: Sep 2013
Location: Colchester
Posts: 36
Thanked 156 Times in 26 Posts
Default

Isn't it possible that as the OP didn't go through with the loan they didn't expect to be charged?!?! It's so disheartening to read comments where people are negative to the OP when all they're doing is asking for advice!
Rachyk is offline
Reply With Quote Report Post
The Following User Says Thank You to Rachyk For This Useful Post: Show me >>
# 20
JuicyJesus
Old 26-10-2013, 5:08 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Feb 2010
Posts: 2,366
Thanked 2,405 Times in 1,166 Posts
Default

Quote:
Originally Posted by Rachyk View Post
Isn't it possible that as the OP didn't go through with the loan they didn't expect to be charged?!?! It's so disheartening to read comments where people are negative to the OP when all they're doing is asking for advice!
It's one thing to do that out of ignorance or naivete, it's another to do that and then claim you're really clever because you have a background in fraud prevention but you did it anyway.
Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
JuicyJesus is offline
Reply With Quote Report Post
The Following 5 Users Say Thank You to JuicyJesus For This Useful Post: Show me >>
Reply

Bookmarks
 
 




Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 Forum Jump  

Contact Us - MoneySavingExpert.com - Archive - Privacy Statement - Top

Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

All times are GMT +1. The time now is 8:18 AM.

 Forum Jump  

Free MoneySaving Email

Top deals: Week of 03 September 2014

Get all this & more in MoneySavingExpert's weekly email full of guides, vouchers and Deals

GET THIS FREE WEEKLY EMAIL Full of deals, guides & it's spam free

Latest News & Blogs

Martin's Twitter Feed

profile
  • My point is less the rights and wrongs, more the tragic irony of the juxtaposition between the two.
  • We fail to intervene when 1,400 girls are sexually abused, but do intervene to imprison family trying to get treatment for their sick son.
  • Do you still print out your photos - PLEASE VOTE http://t.co/apAHZuhdIy

Cheap Travel Money

Find the best online rate for holiday cash with MSE's TravelMoneyMax.

Find the best online rate for your holiday cash with MoneySavingExpert's TravelMoneyMax.

TuneChecker Top Albums

  • ED SHEERANX (DELUXE EDITION)
  • VARIOUS ARTISTSNOW THAT'S WHAT I CALL MUSIC! 88
  • SAM SMITHIN THE LONELY HOUR (DELUXE EDITION)

MSE's Twitter Feed

profile
Always remember anyone can post on the MSE forums, so it can be very different from our opinion.
We use Skimlinks and other affiliated links in some of our boards, for some of our users.