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  • FIRST POST
    bryth65
    MET Parking Services - trolls
    • #1
    • 19th Aug 13, 9:17 AM
    MET Parking Services - trolls 19th Aug 13 at 9:17 AM
    Hi all,

    As per title - I was searching the 'net for this company and found this thread. I have a story that is similar to previous posters.

    I made two visits to a McDonalds 'restaurant' on the same day, over 4 hours apart. A few days later I received two parking charge notices. The two notices are identical and have the same reference number. Basically, they took the arrival time from the first visit and the departure time from the second visit.

    Would people advise that it is preferable to completely ignore the notices and subsequent letters from these trolls, or should I write to their appeals dept stating what actually happened on the day?

    Many thanks

    Rob
Page 1
  • Hovite
    • #2
    • 19th Aug 13, 9:25 AM
    • #2
    • 19th Aug 13, 9:25 AM
    No, don't ignore even though MET haven't done court. Appeal to them and get a POPLA code so you can appeal to POPLA and cost MET 32.

    Appeal to MET using the facts you've mentioned above. Bounce this thread when you get your POPLA code. While you wait read the "POPLA decisions" thread to get an idea of successful POPLA appeals.
  • Custard Pie
    • #3
    • 19th Aug 13, 9:25 AM
    • #3
    • 19th Aug 13, 9:25 AM
    Hi all,

    As per title - I was searching the 'net for this company and found this thread. I have a story that is similar to previous posters.

    I made two visits to a McDonalds 'restaurant' on the same day, over 4 hours apart. A few days later I received two parking charge notices. The two notices are identical and have the same reference number. Basically, they took the arrival time from the first visit and the departure time from the second visit.

    Would people advise that it is preferable to completely ignore the notices and subsequent letters from these trolls, or should I write to their appeals dept stating what actually happened on the day?

    Many thanks

    Rob
    Originally posted by bryth65
    Hi Rob,

    You have three choices:

    1) Speak to the McDonalds Manager and tear them off a strip. Let them know that they stand to lose your custom and that of your friends and family for using these scammers. The more people that complain the better and the more likely they are to be kicked into touch.

    2) Ignore an ever increasing barrage of junk mail and eventually they will stop. MET don't have a reputation of taking people to Court, so the chances are minimal.

    3) Send in a soft appeal to MET just appealing the decision. They may cancel. If they don't, get the PoPLA code and come back here and check how and what to submit to increase your chances of getting a positive decision.
    Search my post " PoPLA evidence - What to submit" on what is a good defense for a PoPLA appeal.
  • bryth65
    • #4
    • 19th Aug 13, 10:58 AM
    • #4
    • 19th Aug 13, 10:58 AM
    Thanks for the responses.

    I am tempted to write a letter to their appeals dept, stating what actually happened, but ignore any further demands for payment.

    Looking at the experiences of others that have had similar dealings with this company, it seems that the stream of letters does eventually dry up and a court appearance is unlikely.

    Cheers
    Rob
  • Custard Pie
    • #5
    • 19th Aug 13, 11:23 AM
    • #5
    • 19th Aug 13, 11:23 AM
    Thanks for the responses.

    I am tempted to write a letter to their appeals dept, stating what actually happened, but ignore any further demands for payment.

    Looking at the experiences of others that have had similar dealings with this company, it seems that the stream of letters does eventually dry up and a court appearance is unlikely.

    Cheers
    Rob
    Originally posted by bryth65
    Rob,

    It's your choice. They may choose to make an example of you, especially if their income is drying up. Others are finding out on-line that they do not have to pay for the scam and eventually these PPC will have to change their tactics (as PE have) or face going out of business. PoPLA is free to apply to and their decision is binding on the PPC only. You can write what you like to MET, but chances are that they will reject your appeal. If you used that appeal at PoPLA then you would lose. We know how to stop the scam dead.
    Search my post " PoPLA evidence - What to submit" on what is a good defense for a PoPLA appeal.
  • bryth65
    • #6
    • 19th Aug 13, 11:42 AM
    • #6
    • 19th Aug 13, 11:42 AM
    Custard Pie - a little confused, possibly not seeing clearly through the red mist that has descended because of this I know I shouldn't get wound up, but I have.

    As per your first reply, you suggested one course of action is to send a soft appeal to MET. If they don't cancel the PPC, will they respond with the PoPLA code, or do I obtain that separately?

    I'm a bit fired up about this, and am planning to visit the McDonalds in question later today to speak to the manager - firstly to see if I can obtain evidence to show that I did actually make two separate visits to the car park, and secondly to complain about MET. I have already contacted McDonalds via their website - awaiting a response from them.

    Thanks for your patience.

    Rob
  • Hovite
    • #7
    • 19th Aug 13, 12:25 PM
    • #7
    • 19th Aug 13, 12:25 PM
    Yep soft appeal to MET and then ( with help from here ) let the guns blaze for your POPLA appeal.

    MET probably can be ignored BUT be aware that they can come after you for up to six years !
  • bryth65
    • #8
    • 19th Aug 13, 12:37 PM
    • #8
    • 19th Aug 13, 12:37 PM
    Thanks. I'd already drafted a letter laying out my version of events, so I've sent it in. PoPLA next, if MET insist on proceeding with the charge.
  • Custard Pie
    • #9
    • 19th Aug 13, 1:45 PM
    • #9
    • 19th Aug 13, 1:45 PM
    Thanks. I'd already drafted a letter laying out my version of events, so I've sent it in. PoPLA next, if MET insist on proceeding with the charge.
    Originally posted by bryth65
    Did you specifically ask for the charge to be cancelled and the PoPLA code if not? These PPC are becoming wise to the fact that their scam is being blown out of the water at PoPLA with a good, solid defense.

    They may come back without a PoPLA code with some line about the appeal being ongoing. Be firm and be prepared to complain to The BPA and DVLA if they try to fob you off.
    Search my post " PoPLA evidence - What to submit" on what is a good defense for a PoPLA appeal.
  • bryth65
    Custard Pie,

    Yes, the letter specifically asks them to cancel the charge, and if it is not cancelled, the PoPLA reference/code.


    Rob
  • Coupon-mad
    Thanks for the responses.

    I am tempted to write a letter to their appeals dept, stating what actually happened, but ignore any further demands for payment.

    Looking at the experiences of others that have had similar dealings with this company, it seems that the stream of letters does eventually dry up and a court appearance is unlikely.

    Cheers
    Rob
    Originally posted by bryth65


    Rob, it seems you initially wasted your time reading OLD threads but at least you have appealed now and are fired up enough to complain as well!

    Ignore is not the current advice at all, you need to read up on the scam and about POPLA in particular. Choose any threads about any PPC from pages 1/2/3 of the parking forum and you should find out lots and see examples of POPLA appeal wording. And when you get to that stage, do not just send it like you did with this appeal. POPLA appeals need more work than that and some input from the regulars here, once you have drafted it.

    Take confidence from all the successes when people have complained, I have just compiled his list (below) in less than 2 weeks. All links there show cases where people got fake PCNs cancelled by complaining to the landowner/retailer. There's even a McDonald's success there but only because the person literally collared the Manager in person!

    http://forums.moneysavingexpert.com/showthread.php?p=62837690

    HTH
    PCN in a private car park in England/Wales? DON'T PAY IT BUT DO NOT IGNORE IT

    USE THE 'FORUM JUMP' ON RIGHT, GO TO THE PARKING TICKETS FORUM. READ THE 'NEWBIES' THREAD.
    Do NOT read old advice to ignore, unless in Scotland/NI.

  • spacey2012
    Another case of incorrectly operating ANPR cameras.
    And they use this junk for court.
    Can we have a new sticky ?
    ANPR parking camera errors ?
    We need some evidence in one place to start pulling these ho,e made gadgets apart and convince courts not to accept them unless they obtain VCA approved devices.
    Which they wont as they wont be able to scam anyone.
    Be happy...
  • bryth65
    Situation so far: I sent an appeal to MET, requesting that they cancel the charge on the basis that I made two visits to the car park, over 4 hours apart.

    I contacted McDonalds via their website, and they passed on my comments to the manager of the franchise in question. He asked for the parking charge notice number and the car registration. He contacted MET requesting them to cancel the charge and advised me that I would need to take no further action. He also said that he had asked MET to review the signage in the car park and check that their ANPR cameras were operating correctly.

    The McDonalds manager made comments about ensuring that the car park was used only by their customers, the signage is prominent, the 'free stay' limit was reasonable, etc. I responded, repeating that seeing the signs and agreeing to the T&Cs is irrelevant when I made two visits of approx 5 and 15 mins, over 4 hours apart. I added that upon my first visit, several minutes before sunrise, the signs would not be visible as they are too high to be picked out by car headlights and there was insufficient illumination in the car park.

    I am expecting MET to ignore the McDonalds manager's request and pursue this. If so, I am toying with the idea of repeating the two visits in similar daylight conditions, ensuring that I record the visits (perhaps usign the McDonalds manager as a witness, if he agrees). If I get another charge notice, I would then make a DPA Subject Access Request to MET. They are screwed either way. If they do find evidence of two trips they have issued a charge notice in error. If they do not, their systems are faulty. I can then complain to BPA, DVLA, local/national papers, BBC Watchdog, my local MP, friends/family, and anyone else prepared to listen
  • Umkomaas
    Situation so far: I sent an appeal to MET, requesting that they cancel the charge on the basis that I made two visits to the car park, over 4 hours apart.

    I contacted McDonalds via their website, and they passed on my comments to the manager of the franchise in question. He asked for the parking charge notice number and the car registration. He contacted MET requesting them to cancel the charge and advised me that I would need to take no further action. He also said that he had asked MET to review the signage in the car park and check that their ANPR cameras were operating correctly.

    The McDonalds manager made comments about ensuring that the car park was used only by their customers, the signage is prominent, the 'free stay' limit was reasonable, etc. I responded, repeating that seeing the signs and agreeing to the T&Cs is irrelevant when I made two visits of approx 5 and 15 mins, over 4 hours apart. I added that upon my first visit, several minutes before sunrise, the signs would not be visible as they are too high to be picked out by car headlights and there was insufficient illumination in the car park.

    I am expecting MET to ignore the McDonalds manager's request and pursue this. If so, I am toying with the idea of repeating the two visits in similar daylight conditions, ensuring that I record the visits (perhaps usign the McDonalds manager as a witness, if he agrees). If I get another charge notice, I would then make a DPA Subject Access Request to MET. They are screwed either way. If they do find evidence of two trips they have issued a charge notice in error. If they do not, their systems are faulty. I can then complain to BPA, DVLA, local/national papers, BBC Watchdog, my local MP, friends/family, and anyone else prepared to listen
    Originally posted by bryth65
    As their Principal (McD's manager) is telling them to cancel, then that's what they are required to do.

    Did you get written confirmation from the manager? If not, express your concerns that cowboy parking firms often ignore these requests, and would he be good enough to confirm in writing, because if MET do take you to court you WILL be calling him up as one of your witnesses!

    That should persuade him to fire up his typewriter
    NEWBIES - wise up - DO NOT IGNORE A PARKING CHARGE NOTICE - you have been warned!

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.

    Please note: I am NOT involved in any 'paid for' appeals service.
  • bryth65
    Thanks Umkomaas, that sounds promising. I should now receive a courtesy letter from MET advising me that the charge has been cancelled (I won't hold my breath )

    All correspondence with the McD mgr has been via email. If MET ignore his request, I will ask him to put it in writing.
  • Umkomaas
    Thanks Umkomaas, that sounds promising. I should now receive a courtesy letter from MET advising me that the charge has been cancelled (I won't hold my breath )

    All correspondence with the McD mgr has been via email. If MET ignore his request, I will ask him to put it in writing.
    Originally posted by bryth65
    If all your contact with the McD manager has been via email and he agreed via email that the charge would be cancelled, then you've already got it in writing. Just hang on to that email.
    NEWBIES - wise up - DO NOT IGNORE A PARKING CHARGE NOTICE - you have been warned!

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.

    Please note: I am NOT involved in any 'paid for' appeals service.
  • renard
    It would be very interesting to learn how this one is progressing.

    Have MET cancelled the PCN, as McDonald's requested?
  • bryth65
    It would be very interesting to learn how this one is progressing.

    Have MET cancelled the PCN, as McDonald's requested?
    Originally posted by renard
    Hi,

    I have not received anything further from MET, so I do not know for sure if it has been cancelled or not, but I think that it is safe to assume that I am in the clear now.
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