Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
Page 13
    • Justice13075
    • By Justice13075 8th Oct 16, 3:02 PM
    • 615 Posts
    • 320 Thanks
    Justice13075
    What was reason for your delay?. When did you first contact them?
    Download and read Vaubans Guide and go from there.
    • V. Cortes
    • By V. Cortes 8th Oct 16, 3:40 PM
    • 1 Posts
    • 0 Thanks
    V. Cortes
    I submitted a claim to Thomsom, via email, in May and was told they would deal with my enquiry within 8 weeks. In August I chased and was told that claims were being dealt with "in date order". I contacted a legal firm who specialise in claims to ascertain their fee. My flight was delayed in December 2010 and I am now concerned that Thomson will evade paying by citing Statute of Limitations. I have now received an email from the legal firm I contacted to say that Thomson are paying them my compensation in the next 14 days - and all I need to do is formally instruct them and they will send me the money. All very strange. I am thinking of issuing a claim via the small claims court.
    • Tyzap
    • By Tyzap 8th Oct 16, 5:07 PM
    • 642 Posts
    • 355 Thanks
    Tyzap
    Wife and me had a flight delay with Thomson of just over 24 hours from Rhodes to Birmingham on 21-05-16.Cup final day,should have flown out late sat. night but ended up late sun. night.Then i did some revision about compensation,which this site helped a lot.Made a claim on their website and 56 days later recieved an email stating that they had recieved our claim.It also said that they process them all in the order in which they are recieved,thats fine and thank you for your time and patience untill you are contacted.The question i have is this;does anyone have any idea of how long this could take.Thanks for any info.
    Clive & Lyn.
    Originally posted by meknowalot-51
    Hi,

    Based on the time it took them to initially reply and other cases, I would say a very long time.

    Use that time to send them a LBA so that they know you are prepared to take it further if they do not settle with you.

    If you are prepared to wait patiently they will leave you on the back burner until they are ready, if ever.

    Take control and issue a LBA.

    Good luck.
    Please read Vaubans superb guide.
    • Justice13075
    • By Justice13075 8th Oct 16, 5:49 PM
    • 615 Posts
    • 320 Thanks
    Justice13075
    I submitted a claim to Thomsom, via email, in May and was told they would deal with my enquiry within 8 weeks. In August I chased and was told that claims were being dealt with "in date order". I contacted a legal firm who specialise in claims to ascertain their fee. My flight was delayed in December 2010 and I am now concerned that Thomson will evade paying by citing Statute of Limitations. I have now received an email from the legal firm I contacted to say that Thomson are paying them my compensation in the next 14 days - and all I need to do is formally instruct them and they will send me the money. All very strange. I am thinking of issuing a claim via the small claims court.
    Originally posted by V. Cortes
    If you have not instructed a claims firm then as you say do it yourself. You are running out of time so download and read Vaubans guide and send them a NBA (explained in the guide) give them 14 days and if no success you will have to issue court proceedings. They must be issued before the 6 year time limit 5 years if you live in Scotland. Do Not play ping pong with them!!!
    • foggyduo
    • By foggyduo 11th Oct 16, 2:11 PM
    • 1 Posts
    • 0 Thanks
    foggyduo
    attempting to claim from ba for flight ba 1391 30th august, been denied due to not enough ground handling resources which meant we would miss our connecting flight at heathrow to san diego, we were re routed to los angeles on flight ba269 from heathrow which then had a computer problem and was delayed causing us to miss our connection at los angeles to san diego . would this be considered one event due to flight ba1391 being late or would the fact that the re routed flight was again delayed be treated as a separate case.
    • Tyzap
    • By Tyzap 11th Oct 16, 3:13 PM
    • 642 Posts
    • 355 Thanks
    Tyzap
    attempting to claim from ba for flight ba 1391 30th august, been denied due to not enough ground handling resources which meant we would miss our connecting flight at heathrow to san diego, we were re routed to los angeles on flight ba269 from heathrow which then had a computer problem and was delayed causing us to miss our connection at los angeles to san diego . would this be considered one event due to flight ba1391 being late or would the fact that the re routed flight was again delayed be treated as a separate case.
    Originally posted by foggyduo
    Just the one claim, which seems valid from the information provided.
    Please read Vaubans superb guide.
    • FEMW
    • By FEMW 13th Oct 16, 2:53 PM
    • 2 Posts
    • 0 Thanks
    FEMW
    Just a quick note to say I successfully claimed for compensation on American Airlines from Dublin to New York. Our flight was on 23rd August and I used the Resolver claim app to apply for it.


    It did help that we were in the business class lounge and could see the aircraft being moved out of its stance and off to the hangar for repairs. From reading various reports, I thought I was in for the long haul (sorry, no pun intended!) with AA refusing to pay up but really surprised how easy and straightforward it was.


    Now had to use the Resolver app to chase up Aer Lingus for losing my baggage between Edinburgh and Dublin - yes...no clothes in New York either!
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,470Posts Today

6,363Users online

Martin's Twitter