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    • Justice13075
    • By Justice13075 8th Oct 16, 3:02 PM
    • 995 Posts
    • 423 Thanks
    Justice13075
    What was reason for your delay?. When did you first contact them?
    Download and read Vaubans Guide and go from there.
    • V. Cortes
    • By V. Cortes 8th Oct 16, 3:40 PM
    • 1 Posts
    • 0 Thanks
    V. Cortes
    I submitted a claim to Thomsom, via email, in May and was told they would deal with my enquiry within 8 weeks. In August I chased and was told that claims were being dealt with "in date order". I contacted a legal firm who specialise in claims to ascertain their fee. My flight was delayed in December 2010 and I am now concerned that Thomson will evade paying by citing Statute of Limitations. I have now received an email from the legal firm I contacted to say that Thomson are paying them my compensation in the next 14 days - and all I need to do is formally instruct them and they will send me the money. All very strange. I am thinking of issuing a claim via the small claims court.
    • Tyzap
    • By Tyzap 8th Oct 16, 5:07 PM
    • 1,058 Posts
    • 527 Thanks
    Tyzap
    Wife and me had a flight delay with Thomson of just over 24 hours from Rhodes to Birmingham on 21-05-16.Cup final day,should have flown out late sat. night but ended up late sun. night.Then i did some revision about compensation,which this site helped a lot.Made a claim on their website and 56 days later recieved an email stating that they had recieved our claim.It also said that they process them all in the order in which they are recieved,thats fine and thank you for your time and patience untill you are contacted.The question i have is this;does anyone have any idea of how long this could take.Thanks for any info.
    Clive & Lyn.
    Originally posted by meknowalot-51
    Hi,

    Based on the time it took them to initially reply and other cases, I would say a very long time.

    Use that time to send them a LBA so that they know you are prepared to take it further if they do not settle with you.

    If you are prepared to wait patiently they will leave you on the back burner until they are ready, if ever.

    Take control and issue a LBA.

    Good luck.
    Please read Vaubans superb guide.
    • Justice13075
    • By Justice13075 8th Oct 16, 5:49 PM
    • 995 Posts
    • 423 Thanks
    Justice13075
    I submitted a claim to Thomsom, via email, in May and was told they would deal with my enquiry within 8 weeks. In August I chased and was told that claims were being dealt with "in date order". I contacted a legal firm who specialise in claims to ascertain their fee. My flight was delayed in December 2010 and I am now concerned that Thomson will evade paying by citing Statute of Limitations. I have now received an email from the legal firm I contacted to say that Thomson are paying them my compensation in the next 14 days - and all I need to do is formally instruct them and they will send me the money. All very strange. I am thinking of issuing a claim via the small claims court.
    Originally posted by V. Cortes
    If you have not instructed a claims firm then as you say do it yourself. You are running out of time so download and read Vaubans guide and send them a NBA (explained in the guide) give them 14 days and if no success you will have to issue court proceedings. They must be issued before the 6 year time limit 5 years if you live in Scotland. Do Not play ping pong with them!!!
    • foggyduo
    • By foggyduo 11th Oct 16, 2:11 PM
    • 1 Posts
    • 0 Thanks
    foggyduo
    attempting to claim from ba for flight ba 1391 30th august, been denied due to not enough ground handling resources which meant we would miss our connecting flight at heathrow to san diego, we were re routed to los angeles on flight ba269 from heathrow which then had a computer problem and was delayed causing us to miss our connection at los angeles to san diego . would this be considered one event due to flight ba1391 being late or would the fact that the re routed flight was again delayed be treated as a separate case.
    • Tyzap
    • By Tyzap 11th Oct 16, 3:13 PM
    • 1,058 Posts
    • 527 Thanks
    Tyzap
    attempting to claim from ba for flight ba 1391 30th august, been denied due to not enough ground handling resources which meant we would miss our connecting flight at heathrow to san diego, we were re routed to los angeles on flight ba269 from heathrow which then had a computer problem and was delayed causing us to miss our connection at los angeles to san diego . would this be considered one event due to flight ba1391 being late or would the fact that the re routed flight was again delayed be treated as a separate case.
    Originally posted by foggyduo
    Just the one claim, which seems valid from the information provided.
    Please read Vaubans superb guide.
    • FEMW
    • By FEMW 13th Oct 16, 2:53 PM
    • 2 Posts
    • 0 Thanks
    FEMW
    Just a quick note to say I successfully claimed for compensation on American Airlines from Dublin to New York. Our flight was on 23rd August and I used the Resolver claim app to apply for it.


    It did help that we were in the business class lounge and could see the aircraft being moved out of its stance and off to the hangar for repairs. From reading various reports, I thought I was in for the long haul (sorry, no pun intended!) with AA refusing to pay up but really surprised how easy and straightforward it was.


    Now had to use the Resolver app to chase up Aer Lingus for losing my baggage between Edinburgh and Dublin - yes...no clothes in New York either!
    • boatman
    • By boatman 18th Jan 17, 9:12 AM
    • 3,382 Posts
    • 2,366 Thanks
    boatman
    Without trawling the whole thread, has anyone compiled a list of particular flights that many people have claimed for?
    • 111KAB
    • By 111KAB 18th Jan 17, 9:19 AM
    • 3,637 Posts
    • 1,478 Thanks
    111KAB
    Without trawling the whole thread, has anyone compiled a list of particular flights that many people have claimed for?
    Originally posted by boatman

    Too many. If you have a particular airline/flight may be worth posting on the appropriate airline thread although remember a 'win' or claim by someone on the same flight does not mean success for you as no precedent set however it may give you more confidence to proceed.
    • JPears
    • By JPears 18th Jan 17, 9:20 AM
    • 3,154 Posts
    • 885 Thanks
    JPears
    No, because there have been so many over the years.
    And we will only see a small proportion of those here.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Yellowhooon
    • By Yellowhooon 1st Sep 17, 6:38 PM
    • 2 Posts
    • 1 Thanks
    Yellowhooon
    Thank you Resolver and MSE
    Our family of 4, with 2 young children, was delayed in Shannon for 2 miserable days after our connecting flight to Boston was cancelled in 2013. We were given curly sandwiches and then a hotel room and food before eventually being flown to Heathrow to then fly out to Boston.

    Having missed 3 days of our holiday, I requested compensation from the airline who rejected it. I then took the matter to the Irish airline ombudsman. 3 months later I had a comprehensive response detailing the nature of the problems leading to the delay and cancellation of the flight. It was very interesting but upheld the airline's decision not to pay out.

    A few months ago (2017) I was reading the article about claiming for flight delays and Resolver. Although I did not expect anything, I spent 5 minutes completing the form and hey presto, received an email from the airline confirming they will pay out. I have now received the cheques for £558 for each of us.
    Thank you.
    • Becust
    • By Becust 7th Sep 17, 1:05 PM
    • 14 Posts
    • 0 Thanks
    Becust
    We are still trying to receive compensation for a delayed Iberia flight stuck because of the BA power outage.
    • Caz3121
    • By Caz3121 7th Sep 17, 1:07 PM
    • 10,810 Posts
    • 7,043 Thanks
    Caz3121
    We are still trying to receive compensation for a delayed Iberia flight stuck because of the BA power outage.
    Originally posted by Becust
    have you issued a NBA? got a court date?
    • Becust
    • By Becust 28th Sep 17, 1:27 PM
    • 14 Posts
    • 0 Thanks
    Becust
    have you issued a NBA? got a court date?
    Not yet. BA said, after telling us on the day that we should claim from them, to claim it from Iberia.

    We've contacted Iberia but they are still sitting on it. I've checked the MSE pool on delayed flights and this seems to be quite common.

    Iberia (338 votes)
    I won - the airline just paid up - 10 votes (3%)
    I won - but I had to fight eg. appealed to the CAA/other body - 28 votes (8%)
    I lost - but I didn't appeal - 49 votes - (14%)
    I lost - after appeal (8 votes (2%)
    It's still ongoing - 243 votes (72%)

    I wish we could all claim together.

    We will ask for a final decision so if they deny the compensation we can go through CAA.
    • Casey17
    • By Casey17 28th Sep 17, 3:02 PM
    • 1 Posts
    • 0 Thanks
    Casey17
    Thomson Flight TOM593 24 hour delay
    My wife and I ( and a couple of hundred other passengers ) were due to fly from Antalya on 9th Sept. The flight was due to depart at 10.20pm local time therefore we had booked a late check out and spent some time on the beach. By chance we went back to our room at 1.30pm to see a note from the Thomson rep stating that our flight was being delayed by 24 hours. We managed to contact her by email and her reply was that this was due to the storm in the carribean and that a number of flights have been diverted to pick up passengers in the Domican Republic. What we were not informed by Thomson was that we could have booked with an alternative carrier for the same day and Thomson would have had to pay. Had we known this we would have booked with Monarch who had seats available. Having written to Thomson twice and been ignored both times I am not sure where to take this next. We must be entitled to standard compensation under EU guidelines, but I suspect Thomson will do al they can to weasle out of paying for this. Is anyone else in a similar position?
    • Caz3121
    • By Caz3121 28th Sep 17, 4:06 PM
    • 10,810 Posts
    • 7,043 Thanks
    Caz3121
    Casey - you should have a look at the Thomson thread, there may be others there.
    Firstly have a google for Vauban's Guide and have a good read. I would say that you should have a claim as this was an operational decision they made and/or knock on delays
    If you also put your flight details into the checkers on EUClaim and bottonline you will get a view of what the NWNF firms think the chance of claim is
    • laucoles
    • By laucoles 10th Oct 17, 2:48 PM
    • 1 Posts
    • 0 Thanks
    laucoles
    Flight Cancellation Compensation - Eurowings
    I have tried to claim compensation for a 26 hour delay due to a cancelled flight. I used the resolver website to do this as it was recommended by MoneySavingExpert. I received an initial response from them but after emailing them a further two times I have had no response.

    It says I am able to escalate my case further but Im not sure if this is something I should do now? And Im not sure what to do.

    If anyone could help i'd be most appreciative.
    • Vauban
    • By Vauban 10th Oct 17, 9:41 PM
    • 4,688 Posts
    • 2,076 Thanks
    Vauban
    I have tried to claim compensation for a 26 hour delay due to a cancelled flight. I used the resolver website to do this as it was recommended by MoneySavingExpert. I received an initial response from them but after emailing them a further two times I have had no response.

    It says I am able to escalate my case further but Im not sure if this is something I should do now? And Im not sure what to do.

    If anyone could help i'd be most appreciative.
    Originally posted by laucoles
    Have a read of my guide to flight delay compensation (google it for link). Alternatively, if the airline subscribes to an arbitration service, maybe go for that.

    You give no real info about the incident, it's hard to offer good advice.
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