Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
Page 538
    • JPears
    • By JPears 6th Sep 17, 10:59 PM
    • 3,080 Posts
    • 867 Thanks
    JPears
    Wondering if anyone can help. Booked a package holiday through BA from Edinburgh to New York. Flight had a BA number etc however was AA plane. I was delayed over 3.5 hours last week due to maintenance. Can I claim from BA ? And does anyone know how much, Google seems to have so much different information !

    Thankyou
    Originally posted by Aced2016
    Download and read Vauban's superb and, some might say, definitive guide.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • adindas
    • By adindas 8th Sep 17, 8:37 AM
    • 3,218 Posts
    • 1,555 Thanks
    adindas
    Flight delay By almost 4 hours in the EU. Compensation ????
    My flight FR1375 from Prague to London was delayed by almost 4 hours. The reason for delay was unknown. I have been trying to find out by Ryan Air bur no one is giving a definite answer. They might do it on purpose ??

    I also got a confirmation letter from Ryan Air to be used to claim for Insurance (as below).

    From this article
    http://www.thisismoney.co.uk/money/holidays/article-2271213/How-claim-EU-flight-delay-compensation-EC-261-2004.html

    I understand, if it is due to RA fault I might be entitled to EUR250 compensation based on or European Regulation (EC) No. 261/2004

    My question is that:
    1. Is there anyway to find out reason for the delay ??
    2.Supposed due to RA fault, how easy it is to claim for compensation.
    3. Supposed I win compensation from RA, would they they put me on the black list, preventing me to fly RA in the future ??
    4. In the case like this what could I get from my Travel Insurance. My travel insurance is with Nationwide (e.g Flex account holder)

    I appreciate any info lead on this.

    Thanks

    TO WHOM IT MAY CONCERN,
    Confirmation of Ryanair Flight Delay for Insurance Claim

    Re: Booking Confirmation XXXXXX
    The below details will assist you with your Insurance Claim
    Booking Confirmation: XXXXXX/X

    Passenger name(s): -
    Going Out: Prague (PRG) to London Stansted (STN) Flight FR1375 depart PRG on 07-09-2017 at 17:10 arrive STN on 07-09-2017 at 18:10

    Flight FR1375 from Prague to London Stansted arrived with a 3 hour(s) 54 minute(s) delay

    Yours sincerely
    Ryanair Customer Services
    • JPears
    • By JPears 8th Sep 17, 9:40 AM
    • 3,080 Posts
    • 867 Thanks
    JPears
    Download and read Vauban's guide.
    1. Usually not til you start legal action. See above guide and Dr Watson's notes in Ryanair thread (where this post should be)
    Check with an online form such as Botts for an opinion on your flight.
    2. Read the Ryanair thread.
    3. Who knows, but unlikely. O'Leary doesn't give #£@t who you are, he wants your money.
    4. Perhaps YOU should check your travel insurance details? Any claim on that has no bearing on a 261/2004 claim.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • bird_123
    • By bird_123 11th Sep 17, 5:34 PM
    • 1 Posts
    • 0 Thanks
    bird_123
    Wizz Air: cancelled flight
    Hello MSE Forum users.

    This is my first post but I have used this forum many times with a great success in many areas. The time come when I need to ask for a advice as I do not know what to do with my flight cancellation in Wizz Air.

    It is about the flight on 2nd August this year from Poland to Luton. My flight was scheduled on 11:25am and it was cancelled. I have got replacement flight but from different city and in the evening hours. I lost whole day for traveling to other city and I had to rechedule some commitments in UK. First of all I have used Resolver but Wizz Air replied as follow:
    "
    Dear Sender,

    Thank you for your e-mail.

    Please be advised that in order for your request to be reviewed you need to submit a claim on the following link:...

    Thank you in advance,

    WIZZ AIR"

    So I have written an email to WizzAir using the link above and unfortunately I have received following response:
    "First, we would like to take this opportunity to express our deepest apologies for all the inconveniences encountered during the cancellation of our flight due to sudden technical shortcoming.
    I kindly inform you that on this day a hidden technical failure was detected on the aircraft which was supposed to carry your flight.
    Please kindly note that operating without repair would consist a safety hazard, and safety must always come first, even before punctuality. I assure you that we do our best to operate our flights causing minimum damage to our passengers. We believe the fault could not have been predicted and the flight cancellation was outside of our control.

    Please also note that according to the decision of Judgment of the Court of Justice in Case C-549/07, technical problems are regarded as vis maior to the extent that they stem from events which are not inherent in the normal exercise of the activity of the air carrier concerned and are beyond its actual control. In such cases compensation may be refused.
    "


    I have gone through this forum and I can't really find what I should do next. They have used words 'hidden technical failure' which is not the same as 'technical failure'. Have any of you had the same situation? Have you got any emails which may help me and maybe other users win this case? Any help will be really appreciated.

    Thanks a lot
    • legal magpie
    • By legal magpie 11th Sep 17, 7:22 PM
    • 730 Posts
    • 346 Thanks
    legal magpie
    They are fobbing you off. Download and read Vauban's guide, send the a letter before action and if this doesn't work, sue them. Or if you prefer contact a no win no fee solicitor such as Bott and Co. Don't use a claims management company.
    • meg00
    • By meg00 12th Sep 17, 1:46 PM
    • 152 Posts
    • 50 Thanks
    meg00
    KLM ignoring me
    Four months after our 24 hour flight we are still waiting for any kind of response from KLM.
    Do we then take the matter to ADR or start court proceedings?
    • Tyzap
    • By Tyzap 12th Sep 17, 1:57 PM
    • 985 Posts
    • 496 Thanks
    Tyzap
    Four months after our 24 hour flight we are still waiting for any kind of response from KLM.
    Do we then take the matter to ADR or start court proceedings?
    Originally posted by meg00
    Hi Meg,

    I would take them to the ADR provider now as they are just ignoring you.

    https://www.aviationadr.org.uk/how-to-complain-about/airline-complaints/

    Good luck.
    Please read Vaubans superb guide.
    • meg00
    • By meg00 12th Sep 17, 2:32 PM
    • 152 Posts
    • 50 Thanks
    meg00
    Thanks Tyzap,
    Checking their website now.
    On a related note, I always book flights through a local independent Travel Agent, as I like to support local businesses where possible (as long as the price is competitive!)
    Is there any point in doing this if they offer no help when things go wrong?.
    • Tyzap
    • By Tyzap 12th Sep 17, 2:37 PM
    • 985 Posts
    • 496 Thanks
    Tyzap
    Thanks Tyzap,
    Checking their website now.
    On a related note, I always book flights through a local independent Travel Agent, as I like to support local businesses where possible (as long as the price is competitive!)
    Is there any point in doing this if they offer no help when things go wrong?.
    Originally posted by meg00
    Hi Meg,

    For flight only, I don't believe so.

    Good luck.
    Please read Vaubans superb guide.
    • legal magpie
    • By legal magpie 12th Sep 17, 4:46 PM
    • 730 Posts
    • 346 Thanks
    legal magpie
    Indeed booking through a travel agent can be disadvantageous as sometimes the airlines tell the agent of a change to the flight time but not you. If the agent doesn't tell you and the flight time is brought forward you could be in trouble. Having said that it's always safest to double check your flight times a couple of days before you go.
    • kellym08
    • By kellym08 13th Sep 17, 10:38 AM
    • 6 Posts
    • 0 Thanks
    kellym08
    Bumped off Flybe flight
    Hello

    I'm really hoping someone can help me.

    Travelled from Southampton to Dublin with Flybe.

    Flight out was fine but on our return we arrived at the airport to be told only one of us could fly. I didn't know about overbooking until then. We were due to return to our kids as my parents had been looking after them. It was a night flight & we'd arranged pick up from the airport & my husband was working the next morning.

    The staff said they would ask for volunteers as some people may be happy to stay in Dublin another night but when I got to the gate I asked them if they did that & they said they forgot. In the end my husband said I should go to look after the kids and he had to stay.

    They couldn't guarantee he could get on the next flight as this was also overbooked (9pm flight) and they said there would be no one around to book him on the next morning flight if he didn't manage to get on the 9pm so he didn't fly until 8am the next morning.

    His hotel was paid for but he lost a day's earnings. I've contacted Flybe through resolver but they've been useless. I had no response for over 14 days so I had to call and chase. They said it's in their terms and conditions that they overbook and they won't give anymore than the standard flight delay compensation and won't cover loss of earnings.

    I think it's awful that they overbook & it's a huge inconvenience to passengers.

    Has anyone had any success getting additional compensation on top of the standard EU money? I am so angry with them. It really tainted our trip & the communication was absolutely awful at the airport. No sympathy or genuine apologies

    Any help would be hugely appreciated. I am on maternity leave and we really couldn't afford to lose that day's work. The trip itself was a gift from my family as it was our 30th birthdays
    • legal magpie
    • By legal magpie 13th Sep 17, 11:49 AM
    • 730 Posts
    • 346 Thanks
    legal magpie
    This ought to be on the FlyBe thread but I can tell you that when I sued Thomson for a delay claim I added additional compensation claims for various things. A few days before my hearing, Huzar was decided and Thomson caved in at Court and agreed to pay my claim in full. Of course these were unusual circumstances in that neither Thomson nor their barrister were aware of Huzar and Thomson hadn't bothered to send their barrister my witness statement and documents. But despite that if you have to sue Flybe, I would include your loss of earnings claim.
    • leylandsunaddict
    • By leylandsunaddict 13th Sep 17, 12:47 PM
    • 1,345 Posts
    • 919 Thanks
    leylandsunaddict
    Airlines are not responsible for consequential loss. Doesn't your travel insurance cover such things in the event of denied boarding due to overlooking?
    • superforestboy
    • By superforestboy 15th Sep 17, 8:46 PM
    • 5 Posts
    • 0 Thanks
    superforestboy
    medical emergency flight delay compensation
    My sons flight from cancun to Gatwick via Thomas cook airlines was diverted to Newfoundland because a fellow passenger had a medical emergency. He finally got back to Gatwick 19 hours late. this caused him to miss his onward travel arrangements. Would he be able to claim compensation from the airline?
    • 111KAB
    • By 111KAB 15th Sep 17, 9:10 PM
    • 3,629 Posts
    • 1,477 Thanks
    111KAB
    SFB - no claim as extraordinary circumstances.
    • JPears
    • By JPears 18th Sep 17, 11:34 PM
    • 3,080 Posts
    • 867 Thanks
    JPears
    bumped to tidy board
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • MrFixit
    • By MrFixit 19th Sep 17, 1:46 PM
    • 2 Posts
    • 1 Thanks
    MrFixit
    Easyjet Compensation - Same Flight two bookings - Different Delay reasons given.
    So here's my conundrum.

    I put in a claim for compensation due to a flight being delayed by 4 hours, the booking covered myself, my wife and my child. The response I received was that my claim had been approved due to the delay being caused by an avoidable technical issue. £400 EUR x3 is now in my account.

    I put in the same claim for my Mother who was on the same flight as me but under a different booking ref. The response i received was the claim had been denied due to the issue being caused by Air Traffic control restrictions due to a lightning strike.

    Of course now i'm in a situation where i'm worried about challenging the result for my Mother in case they ask for their money back for my claim. I put both claims under the same email address.

    Question is.
    1. Can they ask for the money back?
    2. Any way i can find out what the true cause of the delay was.
    3. Any suggestions on how to proceed?

    All very highly suspect and makes you wonder if they did this on purpose to make me think twice about challenging them.
    • JPears
    • By JPears 19th Sep 17, 1:56 PM
    • 3,080 Posts
    • 867 Thanks
    JPears
    They can ask but you would say no, of course.
    They would need to take you to court for recovery and under what premise?
    Changing a reason for the delay is NOT goiing to look good in front of judge.
    Continue with your claim,pointing out that they have already paid out for claiims on the same flight, for which you have evidence.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 19th Sep 17, 9:08 PM
    • 985 Posts
    • 496 Thanks
    Tyzap
    Hi MrFixit,

    If you post your full flight details we may be able to find out more.

    Good luck.
    Please read Vaubans superb guide.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,363Posts Today

6,930Users online

Martin's Twitter
  • Shana tova umetuka - a sweet Jewish New Year to all celebrating. I won't be online the rest of t'week, as I take the time to be with family

  • Dear Steve. Please note doing a poll to ask people's opinion does not in itself imply an opinion! https://t.co/UGvWlMURxy

  • Luciana is on the advisory board of @mmhpi (we have MPs from most parties) https://t.co/n99NAxGAAQ

  • Follow Martin